Moderators FAQ This is the Moderators FAQ, please refer to it for all questions about moderators.


General information

• What exactly is a Moderator?
  
  
  • What powers do moderators have?
  • Do moderators have special advantages?
  • Can a moderator increase the level ofmy character?
  • Can a moderator give me items or Kamas?
  • Who are the moderators on my server?
  • How can I contact a moderator?

Security Issues

• How can I recognize a moderator?

• A player has offered me a position as amoderator. Should I trust them?

• Can moderators help me if my account isstolen?

• A moderator asked me for my accountname and password. Should I give themout ?

Sanctions

• How do I report unacceptable behaviouror comments?

• I am the only one gettingwarned. Why is that?

• I'm stuck in prison/on an island locatedat (666,666). Why? What should I do?

Recruitment

• How do I become a moderator?

General Information

What is a Moderator?
Moderators are volunteers - NOT Ankama employees.

They have limited powers in-game and on the forums that help them sanction players who break the rules and the Terms of Service. They are also the ones who remove bots. Moderators help Game Masters with events, acting as extra hands or peace keepers.

Moderators are the game’s police officers and do a great service for the community.

What powers do moderators have?
Moderators have various ways of ensuring that the game rules are adhered to and a good in-game atmosphere is maintained:

• Mute: when someone is flooding (insistent repetition of messages in game) or when comments which contravene the Terms of Service become unmanageable, moderators can prevent players from sending messages. The mute function can be applied to a map or a channel for a specific length of time. Muting a map is there as a last resort for when it becomes impossible to moderate each player individually.

• The Island and Prison: in some cases, a moderator may need to isolate a player from the rest of the community while an issue is resolved in-game. Players can be teleported into the DOFUS prison. Here, players are given some time to reflect on their behavior.

• Kick: kicking disconnects the player in question. Moderators can make use of it to unblock a player if they are affected by a bug or if they've reserved a merchant spot with an overpriced item.

• Temporary ban: a temporary ban (or suspension) can be used by a moderator to exclude a player and prevent them from interrupting an event or other players’ enjoyment of the game. This sanction lasts a maximum of 24 hours.

Do moderators have special advantages?
Moderators benefit from no special advantages: moderating is a responsibility, not a privilege.

They may decide to moderate for any number of reason, but remember that it is an entirely voluntary activity.

Can a moderator increase the level of my character?
No, they cannot.

Moderators have no powers over your character's stats. Any player who offers to increase the level of your character is probably a scammer.

As a reminder: moderators are in game to ensure players abide by the game rules and to encourage a good atmosphere (in particular: respect, no insults, preventing harassment, preventing identity theft.)

Can a moderator give me items or Kamas?
No, they cannot.

Moderators will never contact you to give you items or Kamas. You may on very rare occasion receive items from Game Masters as part of an event. These items are generally not very valuable and will never affect your character's stats. They are simply given out as part of events (e.g. fairyworks, disguises, etc.).

Who are the Moderators on my Server?
To find out who they are please look here for an updated list:

http://forum.dofus.co.uk/topic.php?lang=(..)

How can I contact a moderator?
There is only one way for players to contact moderators, which is through the forum.

To find out more about the procedure :

Click here.

Please make sure to read all the instructions.

Security Issues

How can I recognize a Moderator?
DOFUS moderators have a unusual appearance (skin) in game – they are represented by a lion with a loin cloth and shoulder pads.

When moderators speak in game, it is either with an ordinary message, with a red-coloured message or a private message to one or several players.

A moderator will never ask for your password, your secret answer or your email address. In fact, they will never ask for ANY information about your account!!!

Beware of fake moderators!

Unfortunately, some unscrupulous players sometimes try to pass for moderators in order to steal items or accounts.

If you’re the least bit unsure of the identity of a person contacting you, here’s what you need to ask for to find out whether they are in fact who they say they are:

• ask them to send you a RED message – only moderators, administrators and game masters can send this type of message

• type /whois *nickname_of_person_who’s_talking in the DOFUS chat zone. The response to this command should indicate ‘Modo’ in red.

Example – the command /whois *(MOD]XX returns CharXX (Modo: (MOD]XX) is in Astrub or Mod is written in red.

Beware: if the person cannot send you a red message and if the response in the chat window does not indicate ‘MOD’, you are most definitely talking to an account thief! Stop talking to this player immediately and do not give them any information about your account.

A player has offered me a position as a moderator. Should I trust them?
No, only administrators can offer you a moderator position. Note that moderators can also refer you .

The moderator or administrator who contacts you will never ask you for your account name or password, nor will they ever ask for anything in exchange for the right to become a moderator. If a player asks you for Kamas or an object in exchange for making you a moderator, they are most likely trying to rob you. Moderators or administrators who contact you will ask you to make an application either on the forum or directly by email (address@ankama.com only). They will never deal with your application directly in-game.

Can moderators help me if my account is stolen?
Unfortunately not.

Remember that you alone are responsible for the security of your account. An account cannot be stolen unless you voluntarily give out your personal details (account name, password, secret answer or email account details) or put your computer at risk. Moderators are not part of the Support service. Their function is simply to ensure that players abide by the rules of the game and to encourage a good atmosphere.

A moderator asked me for my account name and password. Should I give them out?
No, absolutely not.

Your account name and password are strictly confidential.

You should NEVER communicate them to anyone, not even to a moderator.

Sanctions

How do I report unacceptable behaviour or comments?
Moderators are responsible for noticing behaviour which contravenes the rules of the game and bring it to the attention of the community managers. If you encounter provocations and insults, the best approach is not to reply and not to mention that a complaint will be brought against the player in question. If the player continues, you can ignore them or put them in your enemies list.

1. To ignore them:

• Click on the character or the character name in the chat zone

• Click on ‘Ignore for this session’. The player will no longer be able to send you private messages and you won’t see their messages in any of the chat channels until the next time your DOFUS client is launched.

2. To put them in your enemies list:

• Click on the character or the character name in the chat zone

• Click on ‘Add to my enemies list’. The player will not be able to send you private messages, but you will see their messages on the chat channels.