Printable Version of Topic

Click here to view this topic in its original format

Forum DOFUS _ Problems & Solutions _ subscription .. when ?

Posted by: lordtimmyous 2 Jul 2009, 08:07

hi
for this summer me and my friend wanted to subscribe so my mom made for us the 3month mayment using the bank transfer
we live in belgium and our bank is "was" fortis now its caled faris payi bas or somethin so anyways i been waitin for 9 days now after my mom payed we have prove of the payment so why wont it work sad.gif
ty

Posted by: boofff 3 Jul 2009, 11:08

That sounds like quite a long time (although I haven't paid my sub in that method before), I would suggest you or your Mum contact support

http://support.ankama.com/en/faq/357-my-bank-account-been-debited-my-subscription-not-taken-effect-why

there you can read what they say about your problem, at the bottom you can click on 'send a message' log in with your account username and password and fill out the form, they will be in touch.

Good luck ^^