[FAQ] Answers to Every P2P Questions! Most commonly asked questions/problems are in bold for quick reference.

Posts that duplicate questions on this FAQ will be deleted without warning, so please read up!

Subscription

• How can I find out if my subscription has been credited to my Ankama account?
• Will my DOFUS subscription be automatically renewed?
• My subscription to DOFUS has just been validated, but I am still in discovery mode in-game. Why is this?
• When subscribing to DOFUS, I made a mistake and paid for the wrong account. Can I move the subscription to another account
• I would like to cancel a subscription, is that possible?
• I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this?

My subscription gift

• I have not received my subscription gift. What should I do?
• I picked the wrong subscription gift. Can I change it?

Credit card

• How do I pay by credit card?
• Are credit card payments secure?
• I don't have access to the credit card method of payment/this method of payment is not available. Why?
• I paid by credit card, how long will it take for my subscription to take effect?
• My bank account has been debited but my subscription has not taken effect. Why?
• My bank account has been debited several times, can I be reimbursed or can the missing subscriptions be credited to my Ankama account?
• I’m a minor. Can I pay by credit card?

Audio code

• How do I pay with an audiocode?
• I paid using an audio code, how long will it take for my subscription to take effect?
• I bought an audio code, but my account has not been credited. Why is this?
• Is it possible to buy audio codes in-game?
• I entered an audio code and I got an error message sayins "invalid code". Why is this?
• The telephone number I dialled to purchase an audio code is unavailable. What can I do?

Bank transfer

• How do I make a Bank Transfer?
• I paid by transfer, how long will it take for my subscription to take effect?
• I paid by transfer on the internet, why has my account not been credited immediately?
• My bank account has been debited but my subscription has not taken effect. Why?
• I paid my subscription by transfer, but forgot to include a transaction number/order reference number what can I do?

PayPal

• How do I pay with PayPal?
• I don’t have access to the PayPal method of payment/this method of payment is not available. Why?
• I paid by Paypal, how long will it take for my subscription to take effect?
• Are credit card payments secure?
• My bank account has been debited but my subscription has not taken effect. Why?
• My bank account has been debited several times, can I be reimbursed or can the missing subscriptions be credited to my Ankama account?
• I’m a minor. Can I pay by credit card?

PayByCash

• How do I pay with PayByCash?
• I paid by PayByCash, how long will it take for my subscription to take effect?

PaySafeCard

• What is PaySafeCard?
• How do I pay with PaySafeCard?
• Where can I buy a PaySafeCard?
• I paid by PaySafeCard, how long will it take for my subscription to take effect?

SafTPay

• What is SafTPay?
• How do I pay with SafTPay?
• What banks are affiliated to SafTPay?
• I paid by SafTPay, how long will it take for my subscription to take effect?
• I paid by transfer on the internet, why has my account not been credited immediately?
• I paid my subscription by transfer, but forgot to include a transaction number/order reference number what can I do?
• I tried making a payment with SafTPay from my online bank account, but an error message appeared. Why?

ClickandBuy

• What is ClickandBuy?
• How do I pay with ClickandBuy?
• I paid with ClickandBuy. How long do I have to wait for my subscription to come into effect?

Ukash

• What is Ukash?
• How do I pay with Ukash?
• Where can I buy a Ukash coupon?

Gift Code

• What’s a gift code?
• How can I get a Gift Code?
• How do I use a Gift Code?
• Do codes have an expiry date? Can I use my code in any community?
• Are there any safety instructions regarding gift codes?
• When does a code expire?
• What do I do if my gift code does not work?

This post has been edited by [MOD]Wish: 25 Dec 2008, 02:32