Search
Support
Help
Devtracker
Calendar
Community website
Heroic forums
Your Account name :
I don't have an account
Your Password :
I forgot my password
Forum DOFUS
>
Technical Discussions
>
Subscription and payment
[FAQ] Answers to Every P2P Questions!
, (Yes, even yours!)
Options
[MOD]Wish
View Member Profile
Volunteer Forum Moderator
Moowoolf Slicer
24 Dec 2008, 18:59 |
#1
[FAQ] Answers to Every P2P Questions!
Most commonly asked questions/problems are in bold for quick reference.
Posts that duplicate questions on this FAQ will be deleted without warning, so please read up!
Subscription
How can I find out if my subscription has been credited to my Ankama account?
Will my DOFUS subscription be automatically renewed?
My subscription to DOFUS has just been validated, but I am still in discovery mode in-game. Why is this?
When subscribing to DOFUS, I made a mistake and paid for the wrong account. Can I move the subscription to another account
I would like to cancel a subscription, is that possible?
I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this?
My subscription gift
I have not received my subscription gift. What should I do?
I picked the wrong subscription gift. Can I change it?
Credit card
How do I pay by credit card?
Are credit card payments secure?
I don't have access to the credit card method of payment/this method of payment is not available. Why?
I paid by credit card, how long will it take for my subscription to take effect?
My bank account has been debited but my subscription has not taken effect. Why?
My bank account has been debited several times, can I be reimbursed or can the missing subscriptions be credited to my Ankama account?
I’m a minor. Can I pay by credit card?
Audio code
How do I pay with an audiocode?
I paid using an audio code, how long will it take for my subscription to take effect?
I bought an audio code, but my account has not been credited. Why is this?
Is it possible to buy audio codes in-game?
I entered an audio code and I got an error message sayins "invalid code". Why is this?
The telephone number I dialled to purchase an audio code is unavailable. What can I do?
Bank transfer
How do I make a Bank Transfer?
I paid by transfer, how long will it take for my subscription to take effect?
I paid by transfer on the internet, why has my account not been credited immediately?
My bank account has been debited but my subscription has not taken effect. Why?
I paid my subscription by transfer, but forgot to include a transaction number/order reference number what can I do?
PayPal
How do I pay with PayPal?
I don’t have access to the PayPal method of payment/this method of payment is not available. Why?
I paid by Paypal, how long will it take for my subscription to take effect?
Are credit card payments secure?
My bank account has been debited but my subscription has not taken effect. Why?
My bank account has been debited several times, can I be reimbursed or can the missing subscriptions be credited to my Ankama account?
I’m a minor. Can I pay by credit card?
PayByCash
How do I pay with PayByCash?
I paid by PayByCash, how long will it take for my subscription to take effect?
PaySafeCard
What is PaySafeCard?
How do I pay with PaySafeCard?
Where can I buy a PaySafeCard?
I paid by PaySafeCard, how long will it take for my subscription to take effect?
SafTPay
What is SafTPay?
How do I pay with SafTPay?
What banks are affiliated to SafTPay?
I paid by SafTPay, how long will it take for my subscription to take effect?
I paid by transfer on the internet, why has my account not been credited immediately?
I paid my subscription by transfer, but forgot to include a transaction number/order reference number what can I do?
I tried making a payment with SafTPay from my online bank account, but an error message appeared. Why?
ClickandBuy
What is ClickandBuy?
How do I pay with ClickandBuy?
I paid with ClickandBuy. How long do I have to wait for my subscription to come into effect?
Ukash
What is Ukash?
How do I pay with Ukash?
Where can I buy a Ukash coupon?
Gift Code
What’s a gift code?
How can I get a Gift Code?
How do I use a Gift Code?
Do codes have an expiry date? Can I use my code in any community?
Are there any safety instructions regarding gift codes?
When does a code expire?
What do I do if my gift code does not work?
This post has been edited by
[MOD]Wish
: 25 Dec 2008, 02:32
--------------------
Important and Useful Links
Support
<<>>
Terms of Service
<<>>
Forum Rules
<<>>
Community Site
<<>>
Game Guide
Forum DOFUS
>
Technical Discussions
>
Subscription and payment
Forum Home
Search
Help
Information and announcements
|-- Log Book
|-- Server Status
Community
|-- General Discussion
|-- Servers
|---- Rushu
|---- Markets of Rushu
|---- Rosal
|---- Markets of Rosal
|---- Solar
|---- Markets of Solar
|-- Roleplay
|---- Spitting Bwork Tavern
|---- The Fountain Square
|---- Events and Eventmasters
|---- The Barracks of Oto Mustam
Gaming
|-- Character Classes
|-- Jobs
|-- Game Development
|-- Remarks
Technical Discussions
|-- DOFUS 2.0 Beta
|-- Problems and solutions
|-- Subscription and payment
|-- Typographical errors and spelling mistakes
|-- Test Server
Dofus & Co
|-- Ogrines
|-- Fan Art
|-- Meetings
|-- Derivative Products
Archive of History
|-- Guilds
|-- Trade, exchange and business
|-- Talk with the DOFUS Team
Suggestions & FeedBack
Display Mode:
Standard
·
Switch to: Linear+
·
Switch to: Outline
Track this topic
·
Email this topic
·
Print this topic
·
Subscribe to this forum
Lo-Fi Version
Time is now: 21 November 2009, 12:21