Contact an In-Game Modo (Part II) Looks like the original one has gotten so large that nobody can post in it.

<!> IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support.

This thread is going to be an attempt to help out the players and the moderators connect with each other. However, there will be VERY strict rules about this thread to avoid breaking the rules of this forum. If it works, yay for all of us. If it doesn't work, and people can't stick to the rules, it will be closed.


Read the following VERY CLOSELY before posting. Posts in violation of these rules will be deleted without an answer.

Things you can use this thread for:

1. Asking a moderator to come online and free you if you get stuck somewhere. Moderators can only teleport players to 0,0, so take this into account. If you are stuck in a fight, a moderator will not be able to free you without removing you from the server, causing the same effect as a voluntary disconnect.
   
2. Asking a moderator to speak with you about a scammer, spammer, botter, or cheater, either in the game, or via a forum PM. If you wish to make this kind of report, please have at least a screenshot of this behavior that you can show the moderator, or they will not be able to do anything about your request. No moderator will ever be able to give you back items, kamas, accounts, honor, energy, life, pets, subscription fees, or subscription time. The best you can hope for is that the person who wronged you will be punished if there is enough evidence. (DO NOT POST ANY NAMES ON THIS THREAD) In the case of spammer bots, you may report the map co-ordinates, but do not report a name.
   
3. Asking a moderator to speak with you about a harassment or abuse, either in the game or via a forum PM. If you wish to make this kind of report, please have at least a screenshot of the harassing behavior to show the moderator. (DO NOT POST ANY NAMES ON THIS THREAD)
   
4. Asking a moderator to come online to kick an abusive merchant. If you wish to make this kind of request, you can give the map co-ordinates and the type of abuse (blocking exit/NPC, holding place with blatently overpriced item, etc), but DO NOT POST ANY NAMES ON THIS THREAD.

Things you can NOT use this thread for:

1. Asking about a problem on Shika or Oto Mustam. These forums are for Rushu, Rosal, and Solar only.
   
2. Asking questions about future updates or game content. Please ask those questions on Game Development or General Discussion.
   
3. Asking a moderator to change something in the game. Moderators are not developers, they cannot add features, balance classes, adjust NPC prices, or fix bugs.
   
4. Asking questions about bannings or muting. Please contact support if you have been banned.
   
5. Ranting at moderators for banning, jailing, or muting you. If you wish to complain about a moderator, please send a ticket to http://support.dofus.com
   
6. Asking a moderator to retrieve your password for you: Moderators cannot change account passwords or see account passwords.
   
7. Asking a moderator to process your P2P payment. Moderators have no control over account payments.
   
8. Asking moderators for items, kamas, life, energy, honor, pets, subscription fees, or subscription time. Moderators cannot give any of these things to any player.
   
9. Asking a moderator to respond to a thread somewhere on the forums. This thread is for in-game matters only, not forum matters.
   
10. Asking a moderator to answer your ticket. Moderators do not have access to player tickets and cannot respond to them or cause other admin to repond to them.
    
11. Asking moderators to fight you.
    
12. Asking moderators to create events. Now that there are several English GMs, they have been given the responsibility of creating events.
    
13. Asking personal questions about the moderators or their characters.
    
14. Asking moderators to level you. Moderators do not exist to level players with their mods or their personal characters.
    
15. NAMING SCAMMERS, CHEATERS, BOTTERS, OR SPAMMERS. All naming posts will be deleted no questions asked. Do NOT post your proof here. Do NOT post names here.

Please note that most of the moderators routinely check these areas for bots whenever they have the time:
Astrub Bank, Astrub Zaap, all of the Astrub Gates, Astrub General Resources Sellroom, Outskirts of Astrub, Astrub Alchemist Sellroom, Bonta Farmer's Workshop, Cania Plains, Jelly Peninsula, Trool Fair Fishing Game.

We are aware that bots often pop up on these maps, but, being human and volunteers, the moderators cannot watch these areas 24/7. If a moderator cannot log on right away to take care of the bot, please type /whois character name and take a screenshot of the bot in action so that the moderator can have proof to ban the bot with later. Many thanks.


Please include:

1. Your In-Game Name.
2. Your Server
3. Times when you can be reached in-game. (this can be DUT or EST or CMT or any time zone you are in, just make sure that you note the time zone and AM or PM if you are not using 24 hour time.)
4. Nature of your moderator request.

If you do not include all of the above, a moderator will not be able to contact you.


Example post:
Name: ExamplePlayer
Server: Rushu
Times to be reached: 18:00 DUT (11:00 CST) to 21:00 DUT (13:00 CST) on Mondays and Wednesdays, and any time between noon and midnight Central Standard Time on Saturdays
Request: I'm being harassed by a player who is chain aggressing me and insulting me. I have a screenshot of proof.


Example post:
Name: AnotherExample
Server: Rosal
Times to be reached: 3pm EST to 9pm EST most days of the week
Request: I'm stuck in the Crackler Dungeon on a glitched map. Please help me get out!

This post has been edited by [MOD]Wish: 14 Apr 2009, 00:40

Sorry to hear that you have problems, but we can't help you here. Any problem with account, lost items, scams and things like that is taken care of by Dofus support. You have to send a ticket to them.

//Zoothia

LuciaOfDarkness

Save the print screen picture you have and send a ticket to support (with the picture as an attachment) when they are up and running again. If they can see that anything wrong has been done, he will probably get some kind of sanction.

//Zoothia