First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
Suggestion Box Options
|Title||Replies / Views||Last action|
|114 / 5328||Yesterday - 20:32:24 By : Kraziee|
|-9077568535789778 / 73578||July 19, 2014, 16:05:46 By : -GrilledBurgers-|
|7855 / 59575||July 10, 2014, 18:00:18 By : Gunnerwolfang|
|1 / 6370||June 10, 2014, 15:36:07 By : [Izmar]|
Frequently Made Suggestions (and their current development status)
By : [Izmar] - May 23, 2013, 16:26:19
Certain ideas tend to come up again and again in the suggestion forum. This leads to duplicate threads, which often means that important information like developer replies get lost to the sands of history. In an effort to combat this problem, let's have a list of the top suggestions that have been made and their current status inside the development team. I want a 1.29 server/graphics set/...
The : 2013-05-23 16:26:19
|1 / 1624||June 10, 2014, 15:14:03 By : [Izmar]|
Password Reset Problems!!!
By : [Themis] - August 05, 2011, 21:14:12
[*]If you have received a bad password from Ankama, it's now ok to use the password recovery system (please send ONLY ONE request). As of yesterday, the system has been cleared out and you should receive a password quickly, as long as your email address is correct. [*]If you try the password reset today and do not receive a new password, please make sure that you are checking your spam filters, a...
The : 2011-08-05 21:14:12
|0 / 450||August 05, 2011, 21:14:12 By : [Themis]|
|0 / 3662||September 01, 2010, 21:51:37 By : [Tsoariveth]|
|3 / 60||Yesterday - 23:57:22 By : xzaosllama3|
USEFULL Team Search (+pic)
By : NotACheater - Yesterday - 04:34:02
Let's be honest, no one use team search. Idea by itself was nice but incarnation... Here is my suggestion: make it a Team search not only for dungeons but basically for anything also allowing to write a description to clarify who do you need and categorising those groups by threads. Also search for word would be nice. The Experience thread is for hunt or leeches for exp or loot. The build option...
The : 2014-07-25 04:34:02
|6 / 112||Yesterday - 22:43:08 By : NotACheater|
|14 / 595||Yesterday - 19:26:58 By : Nerd-Tease|
|14 / 193||Yesterday - 19:09:38 By : Revil-Nunor|
|9 / 193||Yesterday - 17:43:15 By : cusuraphobe|
|46 / 595||Yesterday - 17:38:48 By : cusuraphobe|
|11 / 292||July 24, 2014, 18:03:41 By : the-nler|
|0 / 38||July 24, 2014, 15:52:16 By : Sac-Guy|
New Class Idea: Inoga's Plagued
By : SkismXXX - January 12, 2014, 10:16:48
New Class For a very long time, Inoga had been pushed into the shadows. She couldn't even speak without someone waving a hand to silence her. So she did what any other person would do that was sitting on the brink of sanity. She cracked. She let loose her hate and caved in to her desire to punish those who caused her grief. Igona was not without a plan though. She took to the shadows and gathered those she ...
The : 2014-01-12 10:16:48
|12 / 516||July 21, 2014, 00:17:20 By : SkismXXX|
A list of Sidekick Ideas
By : CoolRay - July 20, 2014, 11:32:22
So I've been thinking of a bunch of new class ideas because you know me and I like making stuffz like that... but I could never think of enough spells so I just decided to convert those ideas into sidekicks. Note: From what I am putting down, assume that the Sidekick is level 180 because I suck at this game. Runic Mercenary: Appears as a regular person (gender not noticeable) with large r...
The : 2014-07-20 11:32:22
|1 / 95||July 20, 2014, 23:56:30 By : bananamonkey|
|0 / 75||July 20, 2014, 10:03:16 By : snuggley|
|4 / 140||July 20, 2014, 01:11:47 By : Mishna|
|1 / 84||July 19, 2014, 20:15:24 By : Mishna|
|11 / 261||July 19, 2014, 02:18:25 By : n0ak|
|12 / 249||July 19, 2014, 00:50:26 By : starman-two|
Hold your updates hold your nerfs and buffs SOME THINGS ARE UNANSWERED
By : TheCredit - July 10, 2014, 01:49:40
Guild ranks Ok i finally gathered the wisedomness to ask and yes i did make that word up. Some rank names that ...
The : 2014-07-10 01:49:40
|14 / 485||July 17, 2014, 13:10:21 By : xXTiamaTXx|
Ogrines - Company Mission?
By : AlphaWarrior - July 14, 2014, 10:37:44
I have to bring it up (likely again). But is buy your way to the top, buy your way to level 200, buy your end game set and all the dofuses... buy everything with [real money] without doing much in the game at all really part of Ankama's mission? Sorry, I don't agree with ogrines, even if players can get things for free without real money with them. It doesn't fix the problem I listed above. ...
The : 2014-07-14 10:37:44
|5 / 235||July 17, 2014, 12:16:19 By : xXTiamaTXx|
|2 / 178||July 15, 2014, 15:03:35 By : [Izmar]|
|5 / 321||July 15, 2014, 08:44:55 By : countrylove2|
Raw Sauroshell spawn rate is too low
By : Mishna - July 12, 2014, 03:00:10
I'm looking forward to fighting Grozilla and Grasmera, so I've been trying to help out with opening the dungeon by harvesting sauroshell hearts, but the progress has been disappointingly slow due to the low spawn rate on Raw Sauroshells. Here is my experience: [*]Enter crater and run all the maps. Can't find any mobs with raw sauroshells. No problem... I'll just farm some mobs until raws spawn....
The : 2014-07-12 03:00:10
|3 / 148||July 12, 2014, 17:52:00 By : Mishna|
Daily Soulsearching Quest
By : Gunnerwolfang - July 12, 2014, 03:22:32
Enurado opening got treasure hunting system. Srambad got legendary treasure hunt versus bounty criminals. My suggestion for Osamoda dimension is a daily (or perhaps a no limit) soul searching system. You talk to an NPC (Nowah's Arch) and he gives you a description of the monster that he wants you to bring him. Clues: -habitat -family -color -appearance -level If you soul and brin...
The : 2014-07-12 03:22:32
|5 / 146||July 12, 2014, 15:09:06 By : chaoman|
why do we need a rank 4 wings for the terrdala shield of the terrdala set
By : PandaAngel - January 03, 2007, 18:27:41
i got the whole set but i cant get my +250 Vitality +12 Damages +80 Strength 20% Resist neutral +1 A ...
The : 2007-01-03 18:27:41
|11 / 823||July 11, 2014, 16:23:55 By : [Izmar]|
|15 / 366||July 10, 2014, 20:44:25 By : Mishna|
|1 / 125||July 10, 2014, 18:07:21 By : [Izmar]|
By : Metalistas - June 30, 2014, 15:33:35
My suggestions. 1. Make Slap customizable. What i mean? You could type any 10 Letters length slap, not that Aie! word, but something like Ready! or Lets go! 2. You could see all players that are in your group on map. You wouldn't need to follow 1 by 1 like now, but you will always see dots on minimap that are players from your team....
The : 2014-06-30 15:33:35
|3 / 175||July 10, 2014, 16:52:48 By : [Izmar]|
Cra frozen arrow remake
By : xXTiamaTXx - July 08, 2014, 18:19:58
cra spell remake Hi, I'm lvl 200 Cra on solar, Instant-crush. I used to play as agi, then wis/cha, then wis/cha/str and now at lvl 200 I'm omni. As omni cra I'm using all cra spells including the int ones. The only spell I find completely useless is frozen arrow. Its damage is too low (even when you are pure int cra its dmg is terrible when compared to other 3ap spells of cra class OR not to mention other classes)...
The : 2014-07-08 18:19:58
|12 / 292||July 10, 2014, 14:52:51 By : Lynn-Reiginleif|
Merchant mode indication
By : Jerkbag - July 09, 2014, 21:16:18
It'd be cool if there was some sort of indicator that you looked at a merchants stuff already. Like the bag turns a different color or something, idk. I just always forget who i've looked at already and it would make looking through multiple merchants a lot easier and give me reassurance that I didn't miss any. It's kind of trivial, but it's something that's bothersome. What do you guys think?...
The : 2014-07-09 21:16:18
|0 / 69||July 09, 2014, 21:16:18 By : Jerkbag|
|13 / 410||July 09, 2014, 14:28:50 By : bananamonkey|
|3 / 138||July 09, 2014, 05:07:02 By : [MOD]Fiora|
|5 / 200||July 08, 2014, 18:35:01 By : xXTiamaTXx|
|2 / 143||July 08, 2014, 18:28:23 By : xXTiamaTXx|
|7 / 361||July 06, 2014, 20:09:16 By : Revil-Nunor|
The Story of Sui the Cryotitan. (Boss Monster Idea)
By : CoolRay - July 05, 2014, 09:39:30
Sui is a disciple of the god Iop, and his immense power shows it. However, Sui isn't just a regular ...
The : 2014-07-05 09:39:30
|2 / 140||July 05, 2014, 17:32:35 By : Molten-Squid|
|1 / 125||July 03, 2014, 21:24:28 By : Revil-Nunor|
|1 / 129||July 03, 2014, 11:04:05 By : hoffientjuh|
|2 / 197||July 02, 2014, 12:50:17 By : [MOD]Raiu|
By : Nhipia - June 04, 2014, 23:20:00
Drinks? The consumable, drinkable, usable items? But apparently four of them aren't consumable at all despite being in the usable items inventory category. The only solution is to make them restore a tiny amount of HP on double-click, like the Frigrowka: Better fix this problem ASAP so Ecaflips can finally get their paws on drinkable Mimilk....
The : 2014-06-04 23:20:00
|11 / 323||July 02, 2014, 07:07:45 By : Nazarbayev|
|12 / 719||July 01, 2014, 20:49:33 By : Mishna|
|1 / 128||July 01, 2014, 17:41:44 By : Revil-Nunor|
|2 / 122||July 01, 2014, 14:58:22 By : HeLmZ|
Changes to (Duo) Achievements
By : HeLmZ - June 27, 2014, 00:51:41
I have recently begun focusing a lot on achievements! Especially the dungeon achievements gives some dungeons new purposes as they now offer new challenges and an increased difficulty! I especially like doing the (Duo) achievements, as they (sometimes) require careful planning and perfect execution! Playing a sram myself, I have a great advantage when it comes to certain dungeons, as invisib...
The : 2014-06-27 00:51:41
|20 / 390||June 30, 2014, 23:15:31 By : Mishna|
|2 / 131||June 30, 2014, 22:04:17 By : Mishna|
|5 / 130||June 30, 2014, 18:29:50 By : [MOD]Fiora|