Edit by [Tsoariveth]: If you are stuck in Dofus 2.0 and need a moderator to free you, please post in this thread. Do not use the 1.29 Contact a Moderator thread. Thanks.
Edit by [MOD]Raiu: Note that the International Moderators can help you on Zatoishwan only, not Aermyne. Aermyne is not an International server, it is a server for the combined Portuguese communities. You must contact a moderator in one of those communities if you are having trouble on Aermyne.
While the black screen problems haven't yet been fixed, experimentation by players have found a few tricks without having to call in a moderator for help.
Before posting in this thread, try the following:
Creating a new character on Zatoishwan, then trying to connect to your stuck character.
Changing the port you're using to connect (click the little "Options" button beneath "Play" on the login screen to change ports. Port 5555 is the default, Port 443 is the alternate choice)
Clear the cache through the client.
Turn off Quick Connection.
Manually deleting cached information (the procedure is, among other places, in this post)
If you cannot use chat, then a moderator cannot help you. You need to be fully connected to the game for a moderator to find you, and if you can't use chat, then you're not fully connected. (This would be my guess why creating a character seems to work - something "breaks" on the character select screen, not letting you connect properly to your character, and creating a new character changes the character select screen)
If and only if all those don't work, then leave your character name(s) and a specific time in the future you can be reached (e.g., saying "I'm connected now!" doesn't help, because moderators may not be around when you post).