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[FIRST POST UPDATED] Dofus 2.0 Contact an In-Game Mod

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Former Subscriber Arachnophobe
* Member Since 2009-10-06
posté December 03, 2009, 19:25:10 | #1
[FIRST POST UPDATED] Dofus 2.0 Contact an In-Game Mod Hello Dear Ankama. I'm player of dofus on new server in Dofus 2.0 called Zatoshwian. I have one problem, today i got kicked from serwer, after relog i have a "black screen" i can't do anything! When i login my other character on too same acc all works ok. So i can u teleport me somewhere or just fix this problem?


Name; Aramilx
Server; Zatoishwan

Edit by [Tsoariveth]: If you are stuck in Dofus 2.0 and need a moderator to free you, please post in this thread. Do not use the 1.29 Contact a Moderator thread. Thanks.


Edit by [MOD]Raiu: Note that the International Moderators can help you on Zatoishwan only, not Aermyne. Aermyne is not an International server, it is a server for the combined Portuguese communities. You must contact a moderator in one of those communities if you are having trouble on Aermyne.

While the black screen problems haven't yet been fixed, experimentation by players have found a few tricks without having to call in a moderator for help.

Before posting in this thread, try the following:

Changing computers.
Creating a new character on Zatoishwan, then trying to connect to your stuck character.
Changing the port you're using to connect (click the little "Options" button beneath "Play" on the login screen to change ports. Port 5555 is the default, Port 443 is the alternate choice)
Clear the cache through the client.
Turn off Quick Connection.
Manually deleting cached information (the procedure is, among other places, in this post)

If you cannot use chat, then a moderator cannot help you. You need to be fully connected to the game for a moderator to find you, and if you can't use chat, then you're not fully connected. (This would be my guess why creating a character seems to work - something "breaks" on the character select screen, not letting you connect properly to your character, and creating a new character changes the character select screen)

If and only if all those don't work, then leave your character name(s) and a specific time in the future you can be reached (e.g., saying "I'm connected now!" doesn't help, because moderators may not be around when you post).

Thank you.


Reason for edit : Rules and helpful hints added
Former Subscriber Arachnophobe
* Member Since 2008-11-25
posté December 04, 2009, 08:16:54 | #2
Server: Aermyne
name: Han-Solo
problem: battle froze so i relogged . when i got back on my map was black and none of my options are accessible. i can log on to other characters on the same account no problem. please help.



posté December 04, 2009, 09:30:16 | #3
Server Zatoishwan
Name: Nick
A battle froze so i logged back in to a black screen. The black screen is on my panda account Nicks-Panda. My Iop Nick is not on the same account but i can be reached on Nick. I am currently disallowed from doing anything other than staring at a black screen. I am on almost 24/7. Any help would be appreciated. I would guess all i would need is to be teleported to a zaap possible?


Subscriber Treechnid Hugger
* Member Since 2007-04-21
posté December 04, 2009, 10:31:58 | #4
Name : Happyman
Server : Zatowishan
Time to be reached : Now for the next 10 hours

Walked into the top floor of a house at 3,0 and got a black screen.

edit: all fixed thanks izmar!


182
Honey-Bee (Solar)
Subscriber Gobball Breeder
* Member Since 2007-02-10
posté December 05, 2009, 02:19:19 | #5
Name: Ixoy
Sever: Zatoiswan
Time: Now and for the next 8 hours
Request: i got black screen at 0,3 inside the cottage in the top room if you could help me that would be great

PS its been two days now and i have seen three tickets so any help soon woud be nice ^ ^


Former Subscriber Tofu Stroker
* Member Since 2008-01-01
posté December 05, 2009, 02:29:07 | #6
Name: -
Server: Zatoishwan
Times to be reached:
- From 7 A.M. (EST) to 3 P.M. (EST) [Weekends]
Request: My character is stuck in a blackscreen and can't move.

Edit: After being 2 days trapped in the blackscreen, I decided to remake the character. Please ignore this contact request.


Former Subscriber Arachnophobe
* Member Since 2008-11-25
posté December 05, 2009, 03:01:36 | #7
Server: Aermyne
name: Han-Solo
available : now
in top room of house on map 3,3 . will the "black screen death" end ?


Former Subscriber Arachnophobe
* Member Since 2007-06-15
posté December 05, 2009, 03:07:17 | #8
Server : Zatoïshwan
Name: Mizu
Times to be reached: Hmm lets see I believe ill be able to get online tomorrow 9est-12am est or 1-8 est. Somewhat in there.
Request: My character got black screened of death... I Would like to be teleported out of that restricted area.


posté December 05, 2009, 07:55:55 | #9
Server : Zatoïshwan
Name: Akima
Times to be reached: 8-12AM EST / 6-12PM EST
Request: Black screen when I logged on, a teleport to a zaap would be really appreciated.


posté December 05, 2009, 10:26:01 | #10
Serwer: Zatoishwan
Name: Xeslaro
Times 10am to 6pm EST
Request: Stuck in [16,3] when moving out iop temple (black screen)


Former Subscriber Arachnophobe
* Member Since 2009-05-05
posté December 05, 2009, 14:54:59 | #11
Serwer: Zatoishwan
Name: Okoi, Palm-Tree(Name of non-stuck character)
Times 10am to 10pm -5GMT
Request: Stuck in [16,3] when moving out iop temple (black screen). Simply wish for a move, hoping for a quick response.



Former Subscriber Larva
* Member Since 2008-03-21
posté December 05, 2009, 15:46:17 | #12
name: Phoenixia
server: Aermyne (Dofus 2.0)
time 18.00pm to 21.00pm every day(GMT+2)
Request: Stuck in [16,3] moving out iop temple (black screen).


Subscriber Larva
* Member Since 2008-12-31
posté December 05, 2009, 15:49:06 | #13
name: Amrae
server: Aermyne (Dofus 2.0)
time 18.00pm to 21.00pm every day(GMT+2)
Request: Stuck in [16,3] when moving out iop temple (black screen). Simply wish for a move, hoping for a quick response.


posté December 05, 2009, 19:54:16 | #14
Woooooo! Thank you Themis for rescuing the Enu/Iop duo from "Teh Dark Abyss!". It was a pleasure meeting you (and Wish as well). Sneaky Devs =p



-repost-

Name: Fortune
Server: Zatoishwan
Times to be reached: On now 2pm-6pm EST. Will try to be on tomorrow during the same period.
Request: I got the black screen of death inside a house on 1/-3 and am now currently stuck, unable to get out. I hope it's possible to *poof* me back to civilization sad.gif

I have another character (ign:Smash) also stalled with a black screen inside a different house. I will be logged in on Fortune though.



Former Subscriber Pikoko Pilot
* * Member Since 2006-10-11
posté December 05, 2009, 20:11:32 | #15
Name:Useni
Server:Zatoïswan
Times to be reached: Anytime, re-connect system keeps me connected (because no turns are being passed) no matter what.

Request: To be moved from bugged perc fight at 20,-29 (we are not in fight itself, but in state where players are able to join). I've been here stuck with 2 of my guild mates for 3 hours and all of us are getting pretty frustrated.

Hoping for quick response.


Edit: I'm out of fight now Loads of thanks for whom got me out


Former Subscriber Arachnophobe
* Member Since 2007-11-27
posté December 05, 2009, 20:17:22 | #16
Name: Crunch

Server: Zatoishwan

Times to be reached: All the time il let my acc connected (i do not get disconnected from the server when doing nothing)

Request: Black map on 3,-33 plz teleport me out
please note that you cant see me online (im offline in friends list when im logged in)


I finaly escaped the black death. The game loaded the map finaly . but now the animations are gone... clearing the cache now...and black screen AGAIN << relogged and it loaded just fine... whew.


posté December 05, 2009, 20:21:30 | #17
Name: Metric-Prime (Eteri, if no answer)
Server: Zatoishwan(Dofus 2.0)
Times to be reached: All the time
Request: Stuck in fight, please teleport to zaap, (Map -47 14 ) description of bug: http://forum.dofus.com/en/problems-and-sol...ght-t83494.html


Former Subscriber Arachnophobe
* Member Since 2009-09-16
posté December 05, 2009, 20:50:44 | #18
Name: Fryzu
Server: Zatishwan (Dofus 2.0)
Times to be reached: from around 1-3pm to 11pm from monday to friday / weekends mostly from morning till noon
Request: Same as Metric-Prime , stuck in fight with her and few guild mates please for fast respond


194
Leu (Zatoishwan)
The Royal Decree
Subscriber * Member Since 2007-08-30
posté December 05, 2009, 21:25:28 | #19
Name: Leu
Server: Zatoishwan International 2.0
Times to be reached: 7AM EST-12 MIDNIGHT EST
Request: Black Screen of Death upon entering the Iop Temple.

There is a huge glitch in the system that is Zatoishwan and 2.0. Theres a black abyss in the Iop Temple to the map south of the Dopple room. Upon clicking on it to go south you're whisked away to Black Screen land which evidenced by typing in %pos% seems to be: [16,3]. Nothing I do seems to get me out of the prison that it is. I would humbly and kindly implore any Dofus moderator/admin to fix this and teleport us individuals effected by this glitch. Help me as well as others evidenced by this link:

http://forum.dofus.com/en/problems-and-sol...ack-t83345.html

Thank you.


posté December 05, 2009, 21:39:46 | #20
Name: Dookie
Server: Zatoishwan International 2.0
Times to be reached:Next 3 hours
Request: Black screen of death on the map outside of scaraleaf dungeon.


Former Subscriber Larva
* Member Since 2009-12-02
posté December 05, 2009, 21:54:24 | #21
Name: Siren
Server: Zatoishwan International 2.0
Times to be reached: Monday from 15pm to 22pm
Request: Black screen in Iop Temple


posté December 05, 2009, 22:04:16 | #22
Name: Momo
Server: Zatoïswan
Times to be reached: Any time. My character is always online because of the bug.
Request: I'm stuck in a perc fight with no attackers. Please teleport me somewhere else. Thank you.


Former Subscriber Quetsnakiatl Cruncher
* * Member Since 2006-04-09
posté December 06, 2009, 00:41:54 | #23
Name: Stephen
Server: Zatoishwan International 2.0
Times to be reached: 1pm - 10pm GMT+0
Request: Black Screen of Death upon entering the Iop Temple.


Former Subscriber Tofu Stroker
* Member Since 2005-11-25
posté December 06, 2009, 06:42:55 | #24
Name: Figu
Server: Aermyne International 2.0
Times to be reached: 24 hours. Mostly between 8am-11pm eastern
Request: Black Screen of Death upon entering the Iop Temple. Current map: 16/3 (mapid: 17047555).

Day 2 and still waiting

Since its obvious no attention is being paid to this, I will try and get as many people stuck in this bug as possible. Already got 12 people and working on more. Maybe if they notice everyone is shouting help black map they will finally do something instead of trying to figure out how they will waste our time.

MOD EDIT: None of the MOD's here has MOD power on Aermyne.


Subscriber Larva
* Member Since 2008-06-24
posté December 06, 2009, 10:43:37 | #25
Name: Stottko
Server: Zatoishwan
Times to be reached: Monday-Friday 3pm to 6pm and in the weekend 10am to 3pm
Request: I'm stuck in [2/2] in the house, second floor, in a blackscreen.

Thanks for helping


Former Subscriber Member Since 2009-08-29
posté December 06, 2009, 12:27:46 | #26
Name: Neko-san
Server: Zatoiswan
Times to be reached: 6 december
Request: i have black screen when i`m exiting from house in [0/-2]... when i type "/mapid" it says "Current map: 5/0 (mapid: 7604736)". please help


141
Itwiz (Solar)
Subscriber Arachnophobe
* Member Since 2007-06-15
posté December 06, 2009, 12:41:34 | #27
Name: Itwiz
Server: Zatoiswan
Times to be reached: most of the time, most days of the week (send a message in game to one of the following: Zabuza, Pandora, Masochist)
Request: I'm stuck in the Iop temple on a glitched map. Please help me get out! (black screen of death)

Mod edit
Has been saved by one of our kind Mods <3


Volunteer Moderator Wa Wabbit Carrotator
* * * * Member Since 2008-07-08
posté December 06, 2009, 14:22:18 | #28
Ok im going to spend some time on this new server and attempt to kano you guys who are stuck.

Ive not tried this though on 2.0 as , like you the players , we also are having problems getting about too

Im planning to get to this at around 3-4pm GMT+0

Themis x


Former Subscriber Arachnophobe
* Member Since 2007-06-15
posté December 06, 2009, 14:53:45 | #29
Yes! I Wil be online on Mizu until hes unstuck ;D


Former Subscriber Member Since 2009-09-25
posté December 06, 2009, 16:03:37 | #30
Name - Leviatan
Server - Zatoiswan
pos - [1,-34]

HELP PLEASE IM ONLINE

sorted - themis


Former Subscriber Arachnophobe
* Member Since 2009-05-05
posté December 06, 2009, 18:14:51 | #31

Quote (EpicKittyKat @ 05 December 2009 15:54) *
Serwer: Zatoishwan
Name: Okoi, Palm-Tree(Name of non-stuck character)
Times 10am to 10pm -5GMT
Request: Stuck in [16,3] when moving out iop temple (black screen). Simply wish for a move, hoping for a quick response.


Bump... Been almost two days now.


199
Grim-angel (Zatoishwan)
Skyline
Former Subscriber Arachnophobe
* Member Since 2006-08-07
posté December 06, 2009, 19:47:17 | #32
Server: zatoishwan

In-game name: appelsap (the character with the black screen) or omas-schijt (my little brother's account)

time during which i can be contacted: i am online right now *sunday 6th december 19:44 PM (i live in amsterdam dont exactly know what GMT that is)* and on every day around 17:00 PM

issue: as you might have noticed behind my characters name i have an issue with dofus that when i log in there is a black screen and i cant do anything.

i hope this suffices.


posté December 06, 2009, 21:06:50 | #33
name: Korean
Server: Aermyne International 2.0
Request: Black Screen of Death upon entering the Iop Temple. Current map: 16/3 (mapid: 17047555).
PLS HELP-ME


Former Subscriber Gobkool Shearer
* * Member Since 2006-04-26
posté December 06, 2009, 21:43:06 | #34
yeah, I'm kinda stuck too...... black screen
Time to be reached: Probably until i'm moved...
In-game name: Akuzimo
Server: Aermyne

Sorted - Themis


Volunteer Moderator Royal Tofu Plucker
* * * Member Since 2008-02-01
posté December 07, 2009, 04:16:13 | #35
If you are stuck in Dofus 2.0 and need a moderator to free you, please post in this thread. Do not use the 1.29 Contact a Moderator thread. Thanks.


posté December 07, 2009, 04:21:53 | #36
hey, i'm stuck !

I went to the iop temple and when I came out I got stuck in a black screen map , where when you typed %pos% it says [16,3] which doesn't seem to be an existent map.

my character name is Corrupted-Fate .
Server is Zatoishwan
Time to be reached (for me) : 3 pm to 8 pm United states pacific time is best.

It's now 7:47 pm US pacific time, 4:47 game time (/time) and 5:47 forum time (for me) . i'm still on and looking to be freed! and so are the others!

others stuck in there with me are:

->Blazin-caucasian
->enternal-storm
->bloody-ace

well, we had a productive conversation together in the darkness and emptiness about our lives and how terrible it was being stuck there and stuff so it would be nice if we could be freed!!!


200
Odith (Solar)
Hogwarts
Subscriber Arachnophobe
* Member Since 2009-11-16
posté December 07, 2009, 04:32:52 | #37
sever name : aermyne
charecters name : Midnight-Whip
Time zone : Eastern Standard Time United states ill be on around 3:30-4:30 every day
place : iop temple


Subscriber Larva
* Member Since 2009-03-10
posté December 07, 2009, 04:45:14 | #38
I went to the iop temple and when I came out I got stuck in a black screen map , where when you typed %pos% it says [16,3] which doesn't seem to be an existent map.

plz help us

character name :Enternal-Storm
Sever:Zatoïshwan


Also character with me
Corrupted-Fate
Blazin-Caucasian

i'll be always on 3pm-9pm on united states


posté December 07, 2009, 05:01:57 | #39
-UPDATE-

We're still stuck at [16,3] (upon coming out of iop temple we got stuck on a Black Screen map)

Server: Zatoishwan
Character name: Corrupted-Fate
Others in here:
->Blazin-caucasian
->enternal-storm
->bloody-ace


Welcome our newest member: Jerky, to the world of sorrow and darkness.

it's now 5:00 game time and we'd like to be freed thanks!

Time to be reached (for me) : 3 pm to 9 pm United states pacific time
(00:00-6:00 dofus time)
(Updated)


Former Subscriber Tofu Stroker
* Member Since 2005-11-25
posté December 07, 2009, 05:22:31 | #40
name: Figu
Server: Aermyne International 2.0
Request: Black Screen of Death upon entering the Iop Temple. Current map: 16/3 (mapid: 17047555).
PLS HELP-ME


Subscriber Arachnophobe
* Member Since 2008-04-14
posté December 07, 2009, 05:33:34 | #41
Name: Bomba
Server: Zatoishwan
Times to be reached: Mon-Fri 7:00-11:00 p.m
Request: Ya, after I left the Cra temple my screen went black and I got sent to the horrible abyss that is (16,3). Any Mod help would be great!


145
Rare Item Hunter Missiz Freezz Waxer
* * * * * * Member Since 2009-01-05
posté December 07, 2009, 06:02:52 | #42
I got the Blank screen at 1/-3 pls help. I got the blank screen on 2nd floor of one of the house for sale



145
Rare Item Hunter Missiz Freezz Waxer
* * * * * * Member Since 2009-01-05
posté December 07, 2009, 06:05:17 | #43
Char name: Gunnersnake
Server: Zatoishwan
I got trapped in a black blank screen at 1/-3 when i go up the 2nd floor of one of the house for sale. please help



145
Rare Item Hunter Missiz Freezz Waxer
* * * * * * Member Since 2009-01-05
posté December 07, 2009, 06:11:44 | #44

Quote (Gunnerwolfang @ 07 December 2009 07:05) *
Char name: Gunnersnake
Server: Zatoishwan
I got trapped in a black blank screen at 1/-3 when i go up the 2nd floor of one of the house for sale. please help

Current map: 5/4 (mapid 7604740)


posté December 07, 2009, 07:43:20 | #45
name: Kunigunde
Server: Aermyne International 2.0
Request: Black Screen after defeating the Iop and want to leave temple. Current map: 16/3 (mapid: 17047555).

waiting over 13 hours already - help



posté December 07, 2009, 07:51:53 | #46
Name: Kitao
Server: Zatoishwan
Request: Went to Iop Dopple and got the blank screen.
Stuck in 16,3 and I want out!

I play anywhere from 5-10pm pacific time.
Waiting patiently to be saved.

We are up to 5 players in the dark.
Wichita
Famous-Block
Kazepav
Anubis



Former Subscriber Member Since 2009-09-25
posté December 07, 2009, 09:16:39 | #47
Name: Leviatan
Server: Zatoishwan
Request: I was dropin on gobals and got stuck, black screen.
Stuck in [1,-34]

IM ONLINE ALL DAY PLEASE


Former Subscriber Member Since 2009-09-25
posté December 07, 2009, 11:11:40 | #48
Seriously how long we can wait?!!

Sorted - Mod Themis


posté December 07, 2009, 13:45:06 | #49
Hi i am stuck at 4/5 in the house on the second floor. I went up and the screen blacked out i cant do anythink its been like it for about 2 hours. ive tryed to relog that hasnt worked so was wondering if you can teleport me out so i can carry on playing. My in game name is Re-Knight. Thank you for your help.

My alt is stuck in there aswell, its name is Re-smile.

Hi again my alt has just been let out but my main is stuck still at 4/5

Just got out of black screen cheers MOD "Polyvinyes" thanks


posté December 07, 2009, 14:26:07 | #50
Name: Integrale
Server: aermyne

bug: black screen, in the house on coords 3,3 .



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