Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8137 / 120535||November 30, 2016, 19:36:34 By : Saiyenbuu|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|15 / 2591||October 07, 2016, 22:01:26 By : Liquid-Flame|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12721||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 7028||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13760||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3688||August 13, 2014, 12:46:57 By : [Izmar]|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1558||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1303||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10739||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3923||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3442||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7370||May 05, 2010, 18:06:39 By : paralisz|
|1 / 30||Yesterday - 19:56:12 By : Dieene|
|1 / 24||Yesterday - 19:54:26 By : Dieene|
|2 / 16||Yesterday - 19:39:19 By : panikoteckowa|
|3 / 73||Yesterday - 18:48:44 By : [Nerodos]|
|8 / 92||Yesterday - 18:08:56 By : Cruzzilla|
|5 / 123||Yesterday - 16:55:15 By : Flick|
|5 / 68||Yesterday - 16:42:44 By : [Nerodos]|
Problems With Installer
By : Myceno - December 07, 2016, 18:12:33
Need help installing Dofus Been a while since I've played, my last subscription was Jan 15, 2015. For some reason I wanted to get back in the game, went to download it 3 days ago and this happened, so I waited a couple of days and tried again, same thing. I've tried turning firewalls off, changing location of download, hoping someone here can fix this for me Click here - Can't seem to make this image post. Here's a link...
The : 2016-12-07 18:12:33
|4 / 24||December 07, 2016, 19:35:59 By : Myceno|
|1 / 18||December 07, 2016, 18:54:02 By : [Nerodos]|
|3 / 81||December 07, 2016, 16:29:12 By : [Nerodos]|
|1 / 52||December 07, 2016, 10:49:14 By : Gunnerwolfang|
|3 / 53||December 07, 2016, 10:18:56 By : ItzBluffer|
|1 / 33||December 07, 2016, 10:15:58 By : ItzBluffer|
|6 / 60||December 06, 2016, 18:57:02 By : [Nerodos]|
|8 / 57||December 06, 2016, 16:38:47 By : whydoesithavetobeme|
|1 / 67||December 06, 2016, 13:26:39 By : Dieene|
|0 / 47||December 05, 2016, 20:29:22 By : Biznes69|
|1 / 38||December 03, 2016, 15:14:32 By : Dieene|
The Key Master Coordinates
By : Giga-Biga-Bowser - December 03, 2016, 11:37:50
The coordinates for the quests related to the Key Master are wrong in the quest book. This was probably missed with the Cania changes. For example, in Trip Around the World Coords given by questbook. Quests Talk to The Key Master (-6,-40) [-6,-40] Actual location of the Key Master The Key Master [-6,-37] Not sure if this is just one quest, or the entire chain. I will keep this thre...
The : 2016-12-03 11:37:50
|0 / 25||December 03, 2016, 11:37:50 By : Giga-Biga-Bowser|
|0 / 26||December 03, 2016, 08:26:51 By : DragonmasterLance|
|1 / 58||December 01, 2016, 20:01:29 By : Ymt|
|4 / 124||December 01, 2016, 18:23:29 By : ItzBluffer|
|10 / 189||November 30, 2016, 18:30:59 By : TreeOfMight|
|0 / 30||November 30, 2016, 16:43:10 By : Lynn-Reiginleif|
|1 / 60||November 29, 2016, 20:34:17 By : gravedoom|
Unable to buy items on Shop on one account from Add to my cart > Check cart > Confirm my order
By : bohemia - November 28, 2016, 07:41:36
Good morning. I wanted to take advantage of the Black Friday Sales on Shop, so I decided to buy a few things. 1. On one account, I went to the items I wanted, clicked on Add to my cart : Then when I was done I went to Check cart (I paid in Ogrines). I clicked on Confirm my order, and the order passed, taking that value from my available Ogrines at that time.I had no proble...
The : 2016-11-28 07:41:36
|0 / 72||November 28, 2016, 07:41:36 By : bohemia|
|0 / 33||November 28, 2016, 00:43:01 By : Liquid-Flame|
Lag with 4+ accounts
By : Dieene - November 26, 2016, 02:49:48
Hi guys, So today I switched from Cable, to WiFi, so you guys might think ''oh your internet is just worse'' wrong. My internet is totally fine, I can play YouTube, even play a Twitch stream with it, and it is all fine. So nothing is wrong with my Internet, nor my PC. But the funny thing is, when I played with Cable internet, I didn't have any problems with this. I'm not connected to another ro...
The : 2016-11-26 02:49:48
|7 / 173||November 27, 2016, 16:08:01 By : bohemia|
|1 / 51||November 26, 2016, 23:38:10 By : Dieene|
|3 / 59||November 26, 2016, 20:21:01 By : parasv75|
|1 / 68||November 26, 2016, 02:31:40 By : gravedoom|
Ankama Shop not available in other languages?
By : Crazifaux - November 15, 2016, 18:54:21
Unable to access the site in English I am able to access the Ankama store in french. Whenever I click in the top left corner on the language selection, I am able to select any language there at all including EN, DE and ES (German and Spanish?). I have tried to change the /fr/ in the domain to another language but that redirects me back to the french site. Is the site not available in other languages anymore or is there currently ...
The : 2016-11-15 18:54:21
|5 / 138||November 25, 2016, 17:07:55 By : Crazifaux|
|2 / 77||November 25, 2016, 14:41:18 By : Liquid-Flame|
|3 / 226||November 24, 2016, 21:57:17 By : Drumknott|
I can't make an offer on kamas/ ogrines market
By : bohemia - November 23, 2016, 07:54:45
Good morning. It looks like I can't make an offer on kamas/ ogrines market. From what I know, the offers can't be lower than half the average rate or bigger than double the average rate. My offer fits these conditions, and still I am getting an error msg Empty or invalid field . Any idea why? I am using the English version of kama/ogrine market. I'll try using the French version too, ...
The : 2016-11-23 07:54:45
|4 / 88||November 24, 2016, 16:25:45 By : bohemia|
|1 / 65||November 23, 2016, 17:02:30 By : Dieene|
Issue with Ogrine/Kama Offers on the Kama Exchange
By : reolu - November 23, 2016, 16:44:56
I have two different accounts on the same server. On one account I get tons of offers and on the oth ...
The : 2016-11-23 16:44:56
|0 / 40||November 23, 2016, 16:44:56 By : reolu|
|7 / 202||November 23, 2016, 01:11:58 By : MadSock|