Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8157 / 124731||March 24, 2017, 21:22:15 By : T1gerator|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|93 / 13706||March 07, 2017, 22:25:59 By : GomisSi|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|16 / 2892||March 04, 2017, 10:33:32 By : Dissatisfied|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 7265||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 14186||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3870||August 13, 2014, 12:46:57 By : [Izmar]|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1703||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1394||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10937||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 4035||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3535||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7518||May 05, 2010, 18:06:39 By : paralisz|
|2 / 39||Yesterday - 17:39:03 By : capslok|
Where can I report players of Aermyne?
By : nietbeschikbaar - March 25, 2017, 14:55:49
I would like to report a player who has broken the rules and found that I can do so in the thread here. The problem is that the player that I want to report plays on Aermyne (like me), and I can't report him in that thread. Where can I file my report instead?...
The : 2017-03-25 14:55:49
|1 / 99||March 27, 2017, 10:28:34 By : [Nerodos]|
|0 / 26||March 27, 2017, 10:27:53 By : SirFerrett|
|3 / 68||March 27, 2017, 09:49:03 By : [Nerodos]|
|0 / 35||March 26, 2017, 16:34:30 By : beehiveone|
|0 / 34||March 26, 2017, 00:00:33 By : soupnazi|
|0 / 29||March 25, 2017, 18:48:54 By : BobaFett2|
|2 / 54||March 24, 2017, 13:44:46 By : Sterntaler|
|1 / 71||March 24, 2017, 04:31:39 By : craguardz|
|2 / 40||March 23, 2017, 18:20:36 By : VWXYZ-Dragon-Catapult-Cannon|
Quest: If you're happy and in Astrub, clap your hands... [BUGGED]
By : Gridley - June 25, 2016, 20:31:47
Guti Outsider won't accept turn in items After a little bit of reading, it seems I'm not alone in that if I do parts of the quest out of orde ...
The : 2016-06-25 20:31:47
|4 / 375||March 23, 2017, 13:01:08 By : Dieene|
|7 / 155||March 23, 2017, 11:07:31 By : NotIllumenatea666|
|2 / 81||March 22, 2017, 14:17:46 By : JesusRocker|
Sadida Temple has no exit
By : panikoteckowa - March 18, 2017, 16:13:35
Hi, I didn't go to sadida temple for long time, but today I went there and I have found it has no exit. I can go inside as usual, but I didn't find any exit, I had to use recall potion to go out the Sadida Temple. I hope this bug will be repaired soon. OMG, I have found exit, but it is not visible even when I press y to show all useable places. o.O It is a bug. The same is in Iop temple. ...
The : 2017-03-18 16:13:35
|2 / 102||March 22, 2017, 12:59:02 By : Princess-vonBrakmar|
|2 / 84||March 21, 2017, 23:29:35 By : MudBiker|
|2 / 237||March 21, 2017, 20:27:22 By : Zaema|
|1 / 48||March 21, 2017, 13:36:41 By : Dieene|
|2 / 95||March 20, 2017, 13:53:45 By : ElecAquaFire|
Wanted: Qil Bil not startable
By : pavalan - March 15, 2017, 16:01:22
I wanted to do this bounty on one of my alts, but when I clicked on the bounty poster at [7,-18] the link to start the quest wasn't there. I checked on some other accounts (who have done the bounty) and none of them saw the text. Because this seemed like a bug to me, I sent a bug report and this is what they replied with: Thank you for contacting us. We are sorry to learn that you are expe...
The : 2017-03-15 16:01:22
|2 / 101||March 19, 2017, 21:28:36 By : Sverte|
|2 / 63||March 18, 2017, 20:02:14 By : triplesword|
|5 / 179||March 17, 2017, 05:27:50 By : capslok|
The option to class change didn't appear after buying it ..
By : ShatterPierceBreak - March 13, 2017, 07:02:52
Bought a class change and a transfer to new account service for my enutrof , which is now in this ac ...
The : 2017-03-13 07:02:52
|2 / 89||March 16, 2017, 22:58:14 By : gravedoom|
|0 / 52||March 16, 2017, 21:37:29 By : Dieene|
Professions disappeared and there's no runes for regain them
By : kingmonkeyman - March 08, 2017, 15:50:53
Hello fellas. I recently came back to the game and realized i don't have my farmer and baker. They w ...
The : 2017-03-08 15:50:53
|4 / 173||March 15, 2017, 21:35:54 By : edawrdkung|
|3 / 139||March 13, 2017, 18:39:52 By : beasterer|
By : moemi123123 - March 09, 2017, 13:06:17
Hacked bij Ip 188.8.131.52 and 184.108.40.206 Hello Im hacked bij this IP 220.127.116.11 and 18.104.22.168 The hacker lived in Paris I saw. Anyone suggestions what I should do. I already have made an ticket, so I can wait years voor response :)....
The : 2017-03-09 13:06:17
|3 / 139||March 12, 2017, 21:05:18 By : Insane-Horror|
trying to restore a character but says "no character to restore" HELP!
By : delslayereer - March 10, 2017, 06:30:41
Im fully aware of the not being able to restore a character from a certain period of time but I've d ...
The : 2017-03-10 06:30:41
|4 / 139||March 11, 2017, 23:09:07 By : DatsuLee|
By : capslok - March 10, 2017, 22:23:14
is break So, I could go on for paragraphs about my issues with Ankabox, and decided I should make a proper post about it. Mostly because I cannot complain to people over Ankabox. Because it has issues. For the longest time I only had problems with the in-game version of it, but as of today I also have problems with the browser version. Since I avoid it like the plague I do not know if all of the problems I...
The : 2017-03-10 22:23:14
|2 / 102||March 11, 2017, 04:53:13 By : capslok|
|1 / 108||March 10, 2017, 00:35:23 By : Nerd-Tease|
2.40 Known Bugs
By : [Izmar] - February 14, 2017, 12:55:00
Hi everyone! During our final check of the 2.40 update, we noticed a couple of bugs relating to some sprite errors on the Ouginak class and a few missing sound effects. We have already scheduled a fix for these problems on February 21 (the next scheduled weekly maintenance). Please do let us know if you find other bugs and we'll let the team know ASAP! Edit: We have temporarily disabled a...
The : 2017-02-14 12:55:00
|175 / 2521||March 08, 2017, 21:18:08 By : edawrdkung|
|0 / 67||March 08, 2017, 18:50:59 By : andruuw|
|6 / 452||March 08, 2017, 13:02:39 By : Inuteroden|
|1 / 123||March 08, 2017, 02:35:21 By : JohnBroadley1|
moved : Dissapointing code..
By : Virussxxx - March 07, 2017, 19:02:29
.. of registering and entering Kollosium It's not only annoying, but also dissapointing, that I can't do simple activities and register to Kollosium without getting banned. Problem: i.e I am spectating my friend's fight and leave ASAP it when my Kollosium match is found and I accept it, but I STILL get banned. It shouldn't be this way, I shouldn't be afk just because I don't want to get banned for Kollosium. Please try to improv...
The : 2017-03-07 19:02:29
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|0 / 128||March 06, 2017, 21:33:50 By : JohnBroadley1|
|2 / 100||March 03, 2017, 23:08:05 By : kyrsp33dy|
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|8 / 182||March 03, 2017, 14:57:31 By : Lynn-Reiginleif|