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Extraordinary maintenance schedule 24 May 2017, 19:03 By : [Nerodos]

Hi,

Since the update on Tuesday, May 23, 2017, some of our game servers have encounter huge stability issues (without losing any data). We have been forced to reboot these servers several times.

As a preventive measure, all the game servers will be rebooted every day at 07:00, 15:00, and 23:00 (Paris Time) until this issue is identified and fixed.
These special maintenances will be announced in-game and should last between 15 and 25 minutes.

These extraordinary measures are currently needed to warrant the servers' stability.
We have not yet determined the exact origin of these troubles. Our teams are focusing on it.

We apologize for the inconvenience, as we are fully aware that these repeated interruptions will perturb your gaming experience in a significant way, and we are doing all that we can so that the servers' availability can return to normal as soon as possible.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Delayed Support response time
By : [Nerodos] - April 20, 2017, 17:40:58
Hi, Due to an increase in tickets submitted to Support these past few days, Support is taking longer to than usual to answer your tickets. Until the situation is resolved and Support's workload subsides to its usual levels, we apologize for the inconvenience and thank you for your patience. Regards, Nerodos....
The : 2017-04-20 17:40:58
-- / -- April 20, 2017, 17:40:58 By : [Nerodos]
Important threads
Thread opened Thread closed Pinned
New: Contact a Mod AnkaTracker  * 1 2 3  164
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
8187 / 128636 Today - 05:05:14 By : DragonmasterLance
Thread opened Thread closed Pinned
Having problems with the Authenticator? Tell us here! DEVTRACKER  AnkaTracker  * 1 2 
By : [Izmar] - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
93 / 15628 March 07, 2017, 22:25:59 By : GomisSi
Thread opened Thread closed Pinned
Ankama Support: Using the site for the first time NEWS 
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial!   The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
16 / 3309 March 04, 2017, 10:33:32 By : Dissatisfied
Thread opened Thread closed Pinned
[IMPORTANT] Non-exhaustive list of known ingame bugs. DEVTRACKER  AnkaTracker  ANSWER_TRAK 
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
15 / 7588 October 02, 2015, 17:28:50 By : [Nerodos]
Thread opened Thread closed Pinned
The Mod Team / Mod FAQ AnkaTracker 
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
4 / 14549 March 11, 2015, 17:43:52 By : [Izmar]
Thread opened Thread closed Pinned
How to Install DOFUS AnkaTracker 
By : [Izmar] - August 13, 2014, 12:45:04
And how to fix common problems Installing DOFUS is a simple and easy process. In the following posts, we will guide you through the…...
The : 2014-08-13 12:45:04
4 / 4047 August 13, 2014, 12:46:57 By : [Izmar]
Thread opened Thread closed Pinned
Securing your Ankama Games account AnkaTracker 
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
0 / 1861 December 17, 2013, 23:01:17 By : [Nerodos]
Thread opened Thread closed Pinned
General Information: Alliance names AnkaTracker 
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
0 / 1509 August 27, 2013, 15:40:54 By : [Izmar]
Thread opened Thread closed Pinned
[Guide]Using the Ankama support website DEVTRACKER 
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
1 / 11129 March 01, 2013, 18:25:25 By : Izmar
Thread opened Thread closed Pinned
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
0 / 4194 July 24, 2012, 10:20:24 By : [MOD]Siransi
Thread opened Thread closed Pinned
Ingame Links?
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
0 / 3672 September 25, 2011, 21:05:24 By : [Themis]
Thread opened Thread closed Pinned
[Tutorial] How to log bugs in DOFUS 2.0 DEVTRACKER 
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
0 / 7715 May 05, 2010, 18:06:39 By : paralisz
Forum threads
Thread opened Thread closed  
Reoccurring lag/disconnections, video in thread. AnkaTracker  * 1 2 
By : ownage-pwnagetwo - May 05, 2017, 00:59:29
I'm not entirely sure how to describe the issue, but I managed to get a video of it occurring. Click here I'll be idle on another character doing quests or other activities and once I click on the other character the game will update on that specific characters' area. If I were to leave it idle for too long, it'll update and d/c me from the server. This happens intermittentlyduring fights a...
The : 2017-05-05 00:59:29
71 / 2102 Today - 21:36:03 By : edawrdkung
Thread opened Thread closed  
Why is Echo server down this time? AnkaTracker 
By : Dez- - Today - 11:18:16
Getting real fed up of all the down time. The constant disconnections. Then to top it off the old us…...
The : 2017-05-24 11:18:16
11 / 192 Today - 20:39:36 By : [Nerodos]
Thread opened Thread closed  
Name problem AnkaTracker  * 1 2 
By : ShukoIop - May 03, 2017, 11:30:47
Hello! My old nickname SHUKO is not available even though nobody uses that... How can I get my n…...
The : 2017-05-03 11:30:47
85 / 1196 Today - 20:26:43 By : Lolipop-jai
Thread opened Thread closed  
I need Izmar AnkaTracker 
By : prolicious - Today - 11:38:26
How can i get in contact with Izmar in a normal way? I am only able to connect Mods via Ankamabox i…...
The : 2017-05-24 11:38:26
2 / 74 Today - 18:01:11 By : [Nerodos]
Thread opened Thread closed  
sidekick AnkaTracker 
By : chris-stop-her-now - Today - 16:19:32
Hello I just have a question about the sidekicks, what does it mean when it says YOU DONT MEET THE …...
The : 2017-05-24 16:19:32
6 / 29 Today - 16:56:22 By : Darkstorm
Thread opened Thread closed  
1v1 kolo rating bug AnkaTracker 
By : Koszmar - Yesterday - 18:29:34
Hi, I have problem with kolossium rating on 1v1. It was around 4,2k and after i lost a fight it went…...
The : 2017-05-23 18:29:34
2 / 44 Yesterday - 18:41:35 By : Koszmar
Thread opened Thread closed  
Does anyone else have trouble with "Restore a character" ? AnkaTracker 
By : CheckThisOrLife - May 16, 2017, 17:00:47
I have been waiting for a week now or so and support thinks its my browser, yet no solution helped m…...
The : 2017-05-16 17:00:47
4 / 176 May 22, 2017, 17:44:43 By : CheckThisOrLife
Thread opened Thread closed  
After the maintence i got a server tag
By : CheckThisOrLife - May 19, 2017, 14:53:15
First i had my name Squidy but i lost it, the only other player with the name squidy is some person …...
The : 2017-05-19 14:53:15
7 / 199 May 22, 2017, 16:49:42 By : edawrdkung
Thread opened Thread closed  
How do you get into the Vilinsekt Hideout?
By : Dunveganz - April 05, 2017, 02:08:55
I went into the Astrub Grocery Store, equipped with a Riki Wand...but there was no clickable barrel…...
The : 2017-04-05 02:08:55
4 / 279 May 22, 2017, 16:42:28 By : Gunnerwolfang
Thread opened Thread closed  
[quest] Several quests are vanishing AnkaTracker 
By : lennystar - April 16, 2017, 11:56:33
Some people on my server (Dark Vlad) are encountering a weird bug. The An Eternal Harvest quest suddenly disappeared from their quest log and are able to start a new one by talking to Otomaï, but all progress was lost. One of my friends was about to reach step 30, but he also encountered this bug. Are more people affected by this bug? (the bug already has been reported to the support)...
The : 2017-04-16 11:56:33
13 / 580 May 22, 2017, 16:34:08 By : [Nerodos]
Thread opened Thread closed  
The Illness Quest
By : AlanSart - May 20, 2017, 14:38:30
Is it intended for this quest to show u only a few of the to-do things on the quest log/tracker? Got…...
The : 2017-05-20 14:38:30
1 / 75 May 21, 2017, 23:09:48 By : Organis
Thread opened Thread closed  
Health regen visual bug
By : kolarem - May 19, 2017, 16:16:55
My health regenerates twice as fast when I'm out of combat visually, The heart goes to full pretty q…...
The : 2017-05-19 16:16:55
1 / 70 May 20, 2017, 13:00:28 By : edawrdkung
Thread opened Thread closed  
Issues with Ankama Support
By : DrIzZiE - May 19, 2017, 01:43:10
Okay, I'm here to talk about Ankama Support. I realize that they must be rather busy and whatnot, bu…...
The : 2017-05-19 01:43:10
1 / 145 May 20, 2017, 01:34:26 By : Vijit
Thread opened Thread closed  
Guild emblem problem! AnkaTracker 
By : OokayaoO - May 19, 2017, 00:10:30
Hi, We just change our guild emblem logo,and we have problem about it.Our logo supposed to be with …...
The : 2017-05-19 00:10:30
4 / 121 May 19, 2017, 22:54:14 By : OokayaoO
Thread opened Thread closed  
Kolo doesnt work
By : lolllari - May 19, 2017, 19:56:31
autismi is the best sram Neither 1v1 or 3v3 kolo works for me, the fight gets confirmed but i lag in place, i dont get telepo…...
The : 2017-05-19 19:56:31
0 / 52 May 19, 2017, 19:56:31 By : lolllari
Thread opened Thread closed  
Got my original name back from before server merge?!
By : LaneyX - May 19, 2017, 14:04:47
So after the echo merge all of us with conflicting names were given our original server tags alongsi…...
The : 2017-05-19 14:04:47
4 / 130 May 19, 2017, 16:21:57 By : LaneyX
Thread opened Thread closed  
Community Channel Flood Bug
By : Lost-Worldz - May 18, 2017, 00:01:15
Use of this channel is restricted. You will be able to post again in -14 seconds. Flooding is not t…...
The : 2017-05-18 00:01:15
0 / 75 May 18, 2017, 00:01:15 By : Lost-Worldz
Thread opened Thread closed  
Treasure hunt clues (Solved)
By : Lowhunter - May 17, 2017, 10:18:25
Hello, I do a lot of treasure hunts. Sometimes there are clues that are incredibly hard to find in that map or are objects behind other objects which then it becomes a guessing game. I decided to post one clue here which took me a lot of time to guess. If anyone finds the clue 'Crate' from this map, please post your answer here....
The : 2017-05-17 10:18:25
4 / 151 May 17, 2017, 13:06:30 By : CheckThisOrLife
Thread opened Thread closed  
Astrub Treasure Hunt Bug
By : DragonmasterLance - May 17, 2017, 02:57:29
As the title says I found a bug while doing a treasure hunt that started in The Cradle. 2,-27 is th…...
The : 2017-05-17 02:57:29
0 / 67 May 17, 2017, 02:57:29 By : DragonmasterLance
Thread opened Thread closed  
Transfer from normal server to ISK causes game to freeze/disconnect
By : Kuksi - May 05, 2017, 17:42:54
Hey! This problem is really annoying and hard to solve since it seems to be happening only to Fin…...
The : 2017-05-05 17:42:54
5 / 327 May 16, 2017, 16:00:51 By : tulkki-jr
Thread opened Thread closed  
Quest bug?
By : hbelgn1 - May 16, 2017, 11:10:12
I'm trying to do the quest Don't shoot the messenger and I have to head to the island referred to in…...
The : 2017-05-16 11:10:12
4 / 112 May 16, 2017, 13:21:13 By : hbelgn1
Thread opened Thread closed  
wogew the hermit
By : storagewars - May 16, 2017, 03:11:43
hi, can anyone tell me how to get to wogew the hermit,with gm wabbit blood analysis,please.flag show…...
The : 2017-05-16 03:11:43
1 / 122 May 16, 2017, 10:06:27 By : Princess-vonBrakmar
Thread opened Thread closed  
DC to kolo!
By : Shotakitty1 - May 13, 2017, 02:09:39
Heya! Anyone else been having problems signing into Kolo? Everytime i sign up for a Kolo matc…...
The : 2017-05-13 02:09:39
4 / 192 May 14, 2017, 12:00:22 By : Feeltheforce
Thread opened Thread closed  
The incredible Gobtubby
By : Muranka - May 13, 2017, 11:18:41
Have you ever thought: What if my Gobtubby gave more hp? Well I do not know about yours but mine gives Enough health! Gobtubby As you can see. This Gobtubby Defies the laws of the world of twelve. Where as one would think that 200 gobbals and 40 War chiefs should make 6 hp and + 4 because gobbals like it in the Cradle so in total 10 health! this beauty right here gives not 10, not only 20 but 28 h...
The : 2017-05-13 11:18:41
0 / 158 May 13, 2017, 11:18:41 By : Muranka
Thread opened Thread closed  
Achievements bug DEVTRACKER  AnkaTracker 
By : herecomespain - May 11, 2017, 15:37:45
Hello , I have noticed since mid of April or something , that my achievements got lower for no reaso…...
The : 2017-05-11 15:37:45
5 / 275 May 13, 2017, 10:21:56 By : herecomespain
Thread opened Thread closed  
Several pets not gaining stats properly AnkaTracker 
By : cookiegamer - May 11, 2017, 02:54:49
I have several pets that aren't gaining stats properly. I have definitely checked to make sure that …...
The : 2017-05-11 02:54:49
4 / 224 May 13, 2017, 03:18:46 By : cookiegamer
Thread opened Thread closed  
Links are broken
By : Nerd-Tease - May 12, 2017, 06:09:43
While I can appreciate the anti-phising efforts in theory, not like this. If people are dumb enough …...
The : 2017-05-12 06:09:43
0 / 129 May 12, 2017, 06:09:43 By : Nerd-Tease
Thread opened Thread closed  
Account Information Changes AnkaTracker 
By : SaraiAramon - May 06, 2017, 07:42:34
Specifically, can I change the name on my account? Posting this question here before I contact support, in case there is a way to do this that I am una…...
The : 2017-05-06 07:42:34
2 / 212 May 12, 2017, 02:06:38 By : SaraiAramon
Thread opened Thread closed  
last nights maintenance
By : crajee-mang - May 11, 2017, 19:17:49
last night the maintenance gave me and my team a 10 minute warning while we were in the middle of an epic treasure hunt. we didn't finish the fight because we had no idea there was supposed to be a maintenance. a 10 minute warning is hardly enough to make plans around. with any maintenance i feel like dofus should give more warning in the global chat like it does with the regularly scheduled maint...
The : 2017-05-11 19:17:49
0 / 113 May 11, 2017, 19:17:49 By : crajee-mang
Thread opened Thread closed  
Minor house bug after server fusion DEVTRACKER  AnkaTracker 
By : chaoman - May 10, 2017, 11:24:19
Havent noticed it on any other house, may be caused by …...
The : 2017-05-10 11:24:19
5 / 210 May 11, 2017, 12:11:42 By : [Sili]
Thread opened Thread closed  
Insecure connections to DOFUS sites
By : MadSock - May 10, 2017, 21:27:52
I just realised recently that my logins to DOFUS sites are insecure. It never occured to me that ins…...
The : 2017-05-10 21:27:52
1 / 181 May 11, 2017, 10:07:59 By : Nerd-Tease
Thread opened Thread closed  
Character Loading frozen at 50% only for certain characters
By : mattclarke - May 11, 2017, 00:45:49
Like in the title of this thread, i am able to log onto the character selection page, but as soon as i try to play on 2 of my 5 characters, my game will freeze at 50% on the loading screen. Sometimes it will make it to 100% but will still not connect me to the character after about 2 hours of waiting :l If anyone could give me some advice on how to fix this it would be greatly appreciated as i ...
The : 2017-05-11 00:45:49
0 / 103 May 11, 2017, 00:45:49 By : mattclarke
Thread opened Thread closed  
Identical names AnkaTracker 
By : tweekeer - May 02, 2017, 17:38:09
So even though I have 2 chars with identical names (…...
The : 2017-05-02 17:38:09
5 / 464 May 10, 2017, 16:34:48 By : [Nerodos]
Thread opened Thread closed  
Why can't play in browser? AnkaTracker  * 1 2 
By : TonyFerek - January 07, 2015, 11:53:29
I have a problem when I open in browser page it sends me back to registation.......
The : 2015-01-07 11:53:29
62 / 6316 May 09, 2017, 19:34:33 By : Lolipop-jai
Thread opened Thread closed  
Crimson Dofus quest
By : WineYeast - May 08, 2017, 23:11:33
bugged I crafted tot tablet and went on a hunt. Hunt failed and quest got updated saying i have cursed mask…...
The : 2017-05-08 23:11:33
4 / 226 May 09, 2017, 18:33:58 By : WineYeast
Thread opened Thread closed  
someone theft me what i should do AnkaTracker 
By : ahmed1234567 - May 09, 2017, 16:10:39
someone theft me what i should do someone theft me what i should do ?? I remove my shield 2 days ago and now i don't see my items o…...
The : 2017-05-09 16:10:39
1 / 311 May 09, 2017, 16:44:29 By : [Nerodos]
Thread opened Thread closed  
Idol drop rate
By : Ichigos-blackcooke - May 09, 2017, 14:57:22
So i'm trying to understand why i have 3.4% to 22% drop with idols where does the 22% come from, Thanks....
The : 2017-05-09 14:57:22
0 / 120 May 09, 2017, 14:57:22 By : Ichigos-blackcooke
Thread opened Thread closed  
Bug quest Castaway Island
By : HAFCer - May 09, 2017, 11:35:54
I was trying to complete the quest Castaway Island (from the road to Otomai). But I died on castaw…...
The : 2017-05-09 11:35:54
5 / 186 May 09, 2017, 12:28:54 By : Princess-vonBrakmar
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