At approximately 8PM, October 30, 2014, the hardware that runs our Rushu server suffered a fatal crash. This hardware was replaced, but due to some fault in the restoration process, the rollback data was incomplete, and some players were rolled back days and weeks instead of hours.
We are expecting a rollback/reboot of Rushu (and only Rushu) to fix this problem at about 8 - 9 AM (Paris time) on October 31, 2014.
The rollback should take us back to 16:00 (Paris time) on October 30, 2014.
We recommend not doing anything that you would regret losing on Rushu until after things are sorted in the morning, and we deeply apologize to everyone for the trouble.
Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|7934 / 69070||Yesterday - 19:12:39 By : jon4zn|
|0 / 182||October 02, 2014, 10:56:09 By : [Izmar]|
|4 / 2125||August 13, 2014, 12:46:57 By : [Izmar]|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: July 16, 2014. ---- Hello, this thread's purpose is to create a referen...
The : 2012-12-21 20:55:30
|11 / 4316||July 16, 2014, 17:32:36 By : [Nerodos]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 829||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 589||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 531||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 8706||March 01, 2013, 18:25:25 By : Izmar|
Moderator Office Hours
By : [MOD]Adikia - September 09, 2011, 16:27:30
#dofus The following is a list of IRC office hours for any of the moderators that are available to be in the #dofus room. [MOD]Karevo - Thurs 9pm-10pm DUT / Mon - 9pm to 10pm DUT [MOD]Kormeid - Mon to Thurs 3am to 6am DUT The details for joining IRC: Server: moonlight.se.eu.synirc.net Port: 6667 Room: #dofus (remember to type /join #dofus) You can also use this handy dandy direct lin...
The : 2011-09-09 16:27:30
|1 / 5120||November 07, 2012, 23:10:07 By : [Izmar]|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3046||July 24, 2012, 10:20:24 By : [MOD]Siransi|
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|3 / 8597||April 14, 2012, 03:26:30 By : [MOD]Adikia|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 2681||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
|0 / 5869||May 05, 2010, 18:06:39 By : paralisz|
|4 / 96||Yesterday - 17:33:13 By : OhGurl|
|2 / 88||Yesterday - 14:02:51 By : [MOD]Raiu|
Kamas exchange prob bank 0 kamas
By : gangmem - October 30, 2014, 21:35:59
Hey, I want to buy ogrines true Kamas exChange but i see that my bank it say 0 kamas, when i check my bank it self the normal value is still there. I try with firefox browser and chromes browser and they say also that i have 0 kamas. I turn of dofus and clean up and restart fresh and still it say 0 kamas. What do you all think, do i need make ticket for it?...
The : 2014-10-30 21:35:59
|2 / 65||October 30, 2014, 21:58:13 By : gangmem|
|4 / 149||October 30, 2014, 19:38:36 By : Mishna|
what does it mean when no reply for ticket but "LAST ACTIVITY" updated
By : f00rumer - October 30, 2014, 11:08:42
my account has been banned for one and half month already. i have been told to upload more inform ...
The : 2014-10-30 11:08:42
|2 / 73||October 30, 2014, 17:00:34 By : f00rumer|
|2 / 112||October 28, 2014, 21:35:24 By : monsterblood3|
|4 / 78||October 28, 2014, 21:16:57 By : monsterblood3|
|5 / 139||October 28, 2014, 18:09:07 By : Revil-Nunor|
|6 / 103||October 27, 2014, 19:38:21 By : Revil-Nunor|
|3 / 166||October 27, 2014, 09:56:10 By : Schmendrick|
|6 / 212||October 26, 2014, 02:33:02 By : Sywe|
I would like to create a new acount in english servers but...
By : T3trix - October 23, 2014, 22:08:26
Hi, as you can see in the title I have a big problem to register :/ I want to creat a new caracter in some of your servers to train my english (actualy I speak arabic and french, I'm from the french servers), but as you can see... That make me mad x(( I don't understand where did I make the mistake... Is somebody here have some solutions to suggest ? :x...
The : 2014-10-23 22:08:26
|2 / 136||October 23, 2014, 22:40:43 By : T3trix|
|3 / 115||October 23, 2014, 20:12:13 By : Zhyxio|
|11 / 338||October 22, 2014, 20:19:47 By : Revil-Nunor|
|8 / 227||October 22, 2014, 20:16:39 By : Unspokenreaper|
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|6 / 167||October 21, 2014, 18:14:06 By : Trophaeum|
|1 / 131||October 21, 2014, 15:58:20 By : enduroppal|
NO 3+ Daily Quest on Same Account: Bug or New Restriction?
By : Gunnerwolfang - October 21, 2014, 04:55:54
Today, I did 3 Rapture of the Deep quest on my level 180-190+ character. They are all in 1 account. I then switch to my main character (4th character of same account)... I can't get the Rapture quest started and it is not listed as a finished quest. Was there a new restriction preventing more than 3 character on same account from starting a daily quest? Or is it a bug? If this is a new...
The : 2014-10-21 04:55:54
|1 / 138||October 21, 2014, 11:43:11 By : MadSock|
Lack of Mussels (Trools)
By : LuvMee - October 20, 2014, 13:22:54
So this is the last Bwork Camp quest i need. I have 1 Trool Bone and I'm still waiting for another trool to respawn in the dungeon hole but its been 13mins already so I'm guessing the respawn will take an hour? so 9 hours to get all trool bones.. or could be even longer.. as i can't find a single Trool in Eltneg wood which is so dumb.. why would u put chafers in Eltneg?? Theres a fckton of chafers...
The : 2014-10-20 13:22:54
|3 / 142||October 20, 2014, 18:33:55 By : Mishna|
|10 / 285||October 18, 2014, 03:07:17 By : Revil-Nunor|
[Solution] 10.9+ problem
By : -Nightshade- - October 18, 2014, 00:48:51
Hello, I see you guys noticed a problem. Hitting the firewall is the worst idea(no offence) to solve it. Any mac user should know that you can solve this by right clicking the app and open.Then the popup saying it's not trusted will contain an open button. Do this once and your mac will know you trust the application and it will launch....
The : 2014-10-18 00:48:51
|0 / 126||October 18, 2014, 00:48:51 By : -Nightshade-|
|8 / 339||October 17, 2014, 09:48:25 By : Al-SaiBai|
|1 / 188||October 16, 2014, 09:09:37 By : Gunnerwolfang|
|3 / 167||October 15, 2014, 20:57:36 By : Revil-Nunor|
|10 / 461||October 15, 2014, 20:11:47 By : Mishna|
|1 / 166||October 15, 2014, 17:36:14 By : Revil-Nunor|
|1 / 173||October 15, 2014, 17:35:12 By : Revil-Nunor|
|3 / 183||October 15, 2014, 02:18:54 By : mariachiaragoretti|
|6 / 218||October 14, 2014, 19:02:40 By : Revil-Nunor|
|2 / 189||October 14, 2014, 18:08:32 By : Al-SaiBai|
|1 / 156||October 14, 2014, 17:36:41 By : Schmendrick|
|1 / 192||October 14, 2014, 09:42:31 By : Rancidrode|
|8 / 1079||October 13, 2014, 17:46:23 By : Revil-Nunor|
|1 / 172||October 12, 2014, 23:10:32 By : Revil-Nunor|
|1 / 166||October 12, 2014, 11:32:33 By : nabz4ayman|
|17 / 548||October 12, 2014, 10:57:18 By : Al-SaiBai|