Problems and solutions Options
|Title||Replies / Views||Last action|
Important notice: Rollback
By : [Izmar] - January 03, 2016, 03:04:03
On the night of January 2, 2016, the server team discovered a show-stopping bug that allowed players to generate massive amounts of Kamas. Due to this bug we were required to take drastic action. The team has rolled back all servers where this bug was exploited to a point before the abuse began. We have already begun compensating players for this rollback, and you can read more about the com...
The : 2016-01-03 03:04:03
|-- / --||January 03, 2016, 03:04:03 By : [Izmar]|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8060 / 104240||January 26, 2016, 01:14:08 By : Ymt|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 10468||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6395||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 12105||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3180||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2062||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1260||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1093||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10169||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3633||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3255||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
|0 / 6774||May 05, 2010, 18:06:39 By : paralisz|
[BUG] Ecaflipus quest: Everybody's looking for a bow meow
By : x-clio-x - Yesterday - 20:04:47
bug on a quest Hello, There is a step on the quest Everybody's looking for a bow meow where you get agressed b ...
The : 2016-02-06 20:04:47
|0 / 24||Yesterday - 20:04:47 By : x-clio-x|
|1 / 65||Yesterday - 02:45:40 By : Ymt|
|1 / 62||February 05, 2016, 16:09:22 By : [Nerodos]|
|1 / 56||February 05, 2016, 14:47:03 By : mariachiaragoretti|
client window dimensions
By : Mikefowlers - August 23, 2015, 08:12:11
ignorance is not bliss mr client Introduction Without changing anything, the default size and position of dofus client windows totally stinks on my little macbook air. I use up to 8 clients at a time, each on its own space. To target anything on a map it is extremely helpful to have all those clients in exactly the same position and of the same size. My humble understanding is that dofus (on macs) is supposed to consult the c...
The : 2015-08-23 08:12:11
|2 / 265||February 05, 2016, 12:09:28 By : enduroppal|
|4 / 87||February 05, 2016, 10:07:17 By : enduroppal|
|1 / 65||February 04, 2016, 03:02:42 By : [MOD]Fiora|
|3 / 64||February 03, 2016, 20:41:50 By : [Nerodos]|
|1 / 77||February 03, 2016, 18:28:39 By : chakorg|
My item invisible.
By : [Nerodos] - February 03, 2016, 16:55:08
My item all invisible I don't know how to start this, i have log to my account , so far so good and then when i 5 minutes i see my item all gone!! but my stat still the same. please help how can i solve this. i put some picture here....
The : 2016-02-03 16:55:08
|6 / 74||February 03, 2016, 17:39:06 By : supersen1|
|6 / 134||February 03, 2016, 16:38:42 By : [Nerodos]|
Play in Browser not working
By : Xytictaful1 - January 25, 2016, 15:33:41
Hi everyone, I play Dofus in the webbrowser as I have issues with the installer on Linux. This has worked well for me up until today where it simply says 'Analysing your computer's performance' and stalls indefinitely. I have made no changes to my computer since playing last night. I am using Firefox version 43.0.4. and Adobe Flash 22.214.171.1249 (latest for Linux) I have rebooted my computer...
The : 2016-01-25 15:33:41
|17 / 467||February 02, 2016, 16:21:53 By : [Nerodos]|
2.33: poster at -1,-6 (Ecaflipus) bugs chars
By : Mikefowlers - February 02, 2016, 12:07:17
Each char clicking on the poster at -1,-6 in the Ecaflius dimensions gets stuck and has to relog. My clients pop up an action script error: TypeError: Error #1090: XML parser failure: element is malformed. at uicumentBase/getImageData() at ui::Scroll/preInitData() at ui::Scroll/main() at Function/http://adobe.com/AS3/2006/builtin::apply() at com.ankamagames.jerakine.managers::ErrorManager$/tryF...
The : 2016-02-02 12:07:17
|0 / 81||February 02, 2016, 12:07:17 By : Mikefowlers|
|3 / 87||February 02, 2016, 05:39:33 By : Revil-Nunor|
|9 / 4374||February 02, 2016, 03:07:15 By : blazakkhakabow|
|3 / 124||February 01, 2016, 16:15:23 By : [Nerodos]|
|0 / 78||February 01, 2016, 01:10:00 By : infamousboy2012|
|3 / 168||January 31, 2016, 19:18:35 By : plastini|
|2 / 140||January 27, 2016, 18:25:08 By : chakorg|
|1 / 203||January 27, 2016, 16:10:51 By : [Nerodos]|
|0 / 111||January 26, 2016, 17:21:59 By : jintoe|
Dark vlad is down
By : lennystar - January 26, 2016, 16:44:34
Dark Vlad suddenly shut down for everyone. Is there any (rough) ETA when it will be up again? :mellow: EDIT: It appears that the server is up and running again. :) Thanks. What actually happened? Just curious......
The : 2016-01-26 16:44:34
|1 / 120||January 26, 2016, 17:15:12 By : [Nerodos]|
|10 / 162||January 26, 2016, 17:09:02 By : 12wenuz34|
|4 / 178||January 26, 2016, 12:29:30 By : shakonan|
|18 / 769||January 24, 2016, 16:37:04 By : malefica-pt|
|2 / 138||January 24, 2016, 16:27:26 By : Ymt|
|1 / 140||January 24, 2016, 04:44:25 By : Revil-Nunor|
|6 / 231||January 24, 2016, 04:41:39 By : Revil-Nunor|
|1 / 117||January 23, 2016, 20:34:41 By : [MOD]Raiu|
|3 / 346||January 23, 2016, 19:53:20 By : Pagonis|
|1 / 117||January 23, 2016, 14:49:37 By : Darkstorm|
I'm not sure what is the problem, but it is connected with cras.
By : chakorg - January 21, 2016, 21:25:32
First if all, i want to complain about the ridiculous bug when you log out your puni and ato arrow makes it unavailable to use... this is so annoying and failed my duo achievement many times because of it. So my question is... how to fix that problem, why is it caused and why ankama haven't got rid of it... Some more info about it... when i logged out it was because of the game i haven't closed t...
The : 2016-01-21 21:25:32
|2 / 158||January 22, 2016, 05:53:06 By : Revil-Nunor|
|10 / 301||January 22, 2016, 05:49:01 By : Revil-Nunor|
|5 / 215||January 21, 2016, 19:15:44 By : Heal-pro123|
|2 / 145||January 21, 2016, 06:21:44 By : Revil-Nunor|
One forgornleg without salt please bonta quest #68
By : heartoficesixtyfour - December 23, 2015, 01:46:40
I have been doing this quest and cant find the horn, the location points to an island but i do not k ...
The : 2015-12-23 01:46:40
|2 / 223||January 20, 2016, 20:00:20 By : 311|
I can't get on my chars that are in my guild/alliance.
By : Moded - January 20, 2016, 13:42:44
Help :( Well the title says it all. I can't get on my characters that are in my guild/alliance. Other characters do work. I hope an admin can help me....
The : 2016-01-20 13:42:44
|2 / 134||January 20, 2016, 18:14:02 By : Moded|
[Mac OS X 10.10/10.11] Dofus Client crashes in spectator mode
By : enduroppal - October 21, 2015, 11:27:57
Sometime around September 25th I was prompted to update Adobe Air and ever since my Dofus client cra ...
The : 2015-10-21 11:27:57
|10 / 746||January 20, 2016, 10:34:32 By : enduroppal|