Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8114 / 115631||Yesterday - 15:58:13 By : piot-master|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12284||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6875||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13275||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3490||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2413||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1491||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1256||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10590||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3856||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3405||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7276||May 05, 2010, 18:06:39 By : paralisz|
This server is restricted
By : king-stoune - Today - 01:29:13
please someone help i came back after years i stoped dofus after the 2.0 update but as you can see i can't go on rushu, i tried support gave them all they needed buy they denied me saying my name in game was kevin witch wasnt the same as my real name (who use he s real name ingame???) so now i lost all kamas/items... please! somebody help Click here...
The : 2016-08-27 01:29:13
|1 / 26||Today - 14:37:05 By : Schmendrick|
[W10M Authenticator App] Layout problem
By : lennystar - August 24, 2016, 21:24:12
Sorry for the big screenshot. Somehow I couldn't resize the picture with the help of the width and height tags. The buttons at the footer of the app are spacing under the virtual system buttons. OS: Windows 10 MobileModel: Microsoft Lumia 950 XLScreen Resolution: 1440x2560 (px)Version: 1607Build: 10.0.14393.82 I know, it's the build from the slow ring, but I already had this problem before...
The : 2016-08-24 21:24:12
|1 / 36||Today - 04:59:56 By : [MOD]Fiora|
"Boon Today, Boon Tomorrow"
By : DrunkenMasterEreziah - Yesterday - 00:16:14
I'm playing with multiple account ,and the quest Boon Today, Boon Tomorrow work with some character, but with others it's blocked. If i talk with the npc he just repeat a phrase, but won't start the quest. Server Ereziah*...
The : 2016-08-26 00:16:14
|2 / 43||Yesterday - 12:02:01 By : DrunkenMasterEreziah|
|1 / 22||Yesterday - 10:47:33 By : LouCypher|
|1 / 57||August 25, 2016, 16:35:58 By : [Nerodos]|
|5 / 39||August 24, 2016, 19:46:01 By : Afladrol|
My character is not listed on "Overall Leaderboard"
By : AxonPL - August 22, 2016, 09:19:42
Hello. I've got 111 level Eca but he is not listed on TOP100 Solar Ecaflip players list, why? The gu ...
The : 2016-08-22 09:19:42
|7 / 106||August 24, 2016, 18:57:49 By : AxonPL|
|3 / 166||August 23, 2016, 10:31:55 By : Princess-vonBrakmar|
|2 / 46||August 22, 2016, 22:42:13 By : ikbenbalou|
|7 / 80||August 22, 2016, 21:08:16 By : [Nerodos]|
|0 / 59||August 22, 2016, 13:28:06 By : taylorb2k61|
|3 / 99||August 21, 2016, 23:35:42 By : edawrdkung|
|6 / 83||August 17, 2016, 23:37:20 By : Nerd-Tease|
|2 / 75||August 17, 2016, 18:22:18 By : yoyofighters2|
For The Love Of God Fix The Disconnection Issue [KIS]
By : fahmiirfan - August 17, 2016, 02:14:50
8/10 fight i dc when got kolo fight I think i already post about this before in same topic few days after rosal being able to register i ...
The : 2016-08-17 02:14:50
|1 / 61||August 17, 2016, 11:56:46 By : FiveStarKrown|
Dark Vlad server offline?
By : timeshifter - August 16, 2016, 16:52:12
I am trying to log in to the Dark Vlad server, but I see a unknown status at the server selection screen. I have the same problem on all 5 of my accounts Any idea whats going on here? PS I can play on Rushy so I dont think its due to my accounts...
The : 2016-08-16 16:52:12
|2 / 49||August 16, 2016, 16:59:58 By : timeshifter|
|1 / 69||August 16, 2016, 07:07:23 By : Private-Prinny|
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|0 / 49||August 14, 2016, 19:08:20 By : nerfthegame|
|0 / 59||August 14, 2016, 06:16:05 By : Nerd-Tease|
|0 / 41||August 13, 2016, 22:53:14 By : ikaruspol|
|3 / 86||August 12, 2016, 22:11:36 By : Lowhunter|
|2 / 77||August 12, 2016, 11:32:45 By : Gunnerwolfang|
|0 / 84||August 12, 2016, 05:56:07 By : Lost-Worldz|
|1 / 49||August 11, 2016, 15:39:19 By : Rekon-nu|
|2 / 63||August 11, 2016, 12:44:16 By : Phrodoo|
smart pings dont work on Ubuntu 16.04
By : Nerd-Tease - August 11, 2016, 09:19:54
smart pings don't work on the latest linux client version on Ubuntu 16.04(latest LTS version) can't check for other versions right now. Initially I thought this was a conflict with unity settings for the alt key, so I rebound those shortcuts to not use it (Update, I missed one), and am still encountering a lack of smart pings. I then also made sure that alt key mnemonics were disabled in gt...
The : 2016-08-11 09:19:54
|0 / 54||August 11, 2016, 09:19:54 By : Nerd-Tease|
Elemental Shield Bug(?)
By : YEEART - August 06, 2016, 22:37:21
To explain what's going on, I used the spell Elemental Shield on my Huppermage, and each time I get hit with a specific element, it gets reduced by -5%. It always went as low as your base resistance, however, now it's going below my base resistance into the negatives. Was this an intended feature, or is this a bug?...
The : 2016-08-06 22:37:21
|4 / 125||August 10, 2016, 21:08:36 By : Nerd-Tease|
|9 / 167||August 09, 2016, 19:35:01 By : [Nerodos]|
|8 / 228||August 09, 2016, 08:38:10 By : nicknamed-alt|
|4 / 72||August 09, 2016, 02:05:20 By : jjfjjjf|
[MAC] Trying to Reinstall - Says I have no Disk Space
By : Suddyyz - December 25, 2014, 05:08:36
I've tried to reinstall the game but it says i have insufficient disk space. 3.31GB is required to c ...
The : 2014-12-25 05:08:36
|4 / 1076||August 09, 2016, 01:09:58 By : mokik123|
|2 / 59||August 08, 2016, 20:31:33 By : Ikhouvanmijnpapa|
|3 / 74||August 08, 2016, 13:54:01 By : Dieenes|
|1 / 64||August 08, 2016, 04:40:17 By : capslok|
It was not possible to connect to the server. It may be unavailable.
By : strpowergod - August 07, 2016, 04:06:33
I sent a ticket and got a response to post a picture of the error but i dont know if they got it, i dont even know how to post a picture on this thread. Please help, i know how to get to windows firewall but dofus is not listed to allow it through. support tells me to check my (built in) firewall not windows firewall but they dont tell me how to Find the firewalls...
The : 2016-08-07 04:06:33
|1 / 52||August 08, 2016, 02:56:01 By : hawkman911|
|2 / 58||August 07, 2016, 16:29:29 By : Schmendrick|
Unable to check what characters I have on my account - Heroic
By : Librarylover - August 06, 2016, 03:39:03
Basically a long time ago I played heroic, and checking through my accounts I found 4 seperate accou ...
The : 2016-08-06 03:39:03
|1 / 47||August 06, 2016, 05:23:35 By : xzaosllama3|