Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8125 / 118357||Today - 01:43:42 By : Liquid-Flame|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|15 / 2492||October 07, 2016, 22:01:26 By : Liquid-Flame|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12533||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6952||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13518||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3579||August 13, 2014, 12:46:57 By : [Izmar]|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1516||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1273||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10673||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3879||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3421||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7323||May 05, 2010, 18:06:39 By : paralisz|
|0 / 4||Today - 06:43:27 By : DragonmasterLance|
|4 / 44||Today - 03:31:56 By : SirenSongstress|
|3 / 135||Today - 03:09:50 By : syncromasterXXX|
|5 / 77||Yesterday - 17:10:39 By : [Nerodos]|
|7 / 117||Yesterday - 16:38:32 By : syncromasterXXX|
|10 / 117||October 20, 2016, 21:49:04 By : haneybug|
Help! Died in Escort-esque mission, lost the following character. How do I continue?
By : AriBarz - October 20, 2016, 19:18:19
I was doing School of Hard Knocks quest in Enurado but the final fight was too difficult for me so I gave up. I don't have the Agent Wedbetter (following character) buff anymore - how do i regain it?...
The : 2016-10-20 19:18:19
|4 / 45||October 20, 2016, 20:21:03 By : AriBarz|
|0 / 30||October 20, 2016, 17:53:08 By : hegle2|
|5 / 63||October 20, 2016, 12:59:07 By : phukukyle|
|2 / 56||October 20, 2016, 12:56:18 By : phukukyle|
Turns End Prematurely
By : Liquid-Flame - October 20, 2016, 11:26:43
I submitted a support ticket about this, that my turns always end prematurely, around 20% too soon. I will try to post a video recording of this problem which has on several occasions caused my turn to end just as I was clicking to apply the last spell that turn. It is most notably a problem with my eniripsa, which I have to difficultly maneuver around locked opponents....
The : 2016-10-20 11:26:43
|0 / 28||October 20, 2016, 11:26:43 By : Liquid-Flame|
Able to use the prism of my alliance to go to Ohwymi without having to take a boat trip first
By : bohemia - October 20, 2016, 10:54:04
Hello. I am not sure if this is a bug, or if this is supposed to work this way. A couple of da ...
The : 2016-10-20 10:54:04
|1 / 36||October 20, 2016, 11:09:17 By : trololo2222|
"See more buttons" doesn't show on top the available buttons while having bank open
By : bohemia - October 20, 2016, 10:46:21
Hi. I had the bank open and I clicked on See more buttons while having the bank open, to ...
The : 2016-10-20 10:46:21
|0 / 20||October 20, 2016, 10:46:21 By : bohemia|
|5 / 81||October 19, 2016, 20:10:39 By : [Nerodos]|
|4 / 128||October 19, 2016, 16:58:59 By : [Nerodos]|
Ecaflipus Questing - Jail??
By : wheresmymind - October 19, 2016, 03:23:49
My first time in the dimension, I'm running around doing the very first intro quest. I talk to an interactable brakmarian guard there, and he throws me in jail? I am bontarian, but haven't done a single pvp battle or taken part in any of that in my entire dofus career (didn't have/never have/never will have wings activated). Reading the wiki, trying to figure out how I get out of here (its a...
The : 2016-10-19 03:23:49
|2 / 58||October 19, 2016, 04:27:24 By : wheresmymind|
Issues related to Ubuntu (sound)
By : tixvidaloca - October 17, 2016, 18:28:57
Hello, fellow players. I recently started using Ubuntu and two issues I've never experienced with Windows occurred : I can't change the flash quality and can't activate the sound. Is there a way to solve this or it's something that Ubuntu users need to accept because nothing can be done?...
The : 2016-10-17 18:28:57
|19 / 112||October 19, 2016, 01:04:13 By : Nerd-Tease|
Turq quest bugged(foluks blessing)
By : kubala55 - October 18, 2016, 23:34:56
As the great Support told me I am requesting the help of our great playerbase in fixing an issue I have since a month The blessing, foluk's blessing does not want to disappear. I have finished the quest and even obtained the Dofus, but I am still stuck with it... It starts to get on my nerve. Kuba...
The : 2016-10-18 23:34:56
|0 / 27||October 18, 2016, 23:34:56 By : kubala55|
|0 / 22||October 18, 2016, 18:31:47 By : ElecAquaFire|
|0 / 30||October 18, 2016, 08:43:46 By : Biznes69|
|8 / 2309||October 17, 2016, 17:53:08 By : mersif|
Cawwots can not be made invisible using Invisibility of Others
By : idiootusayylmaotus - October 15, 2016, 14:46:59
Well the title says everything, but I feel that cawwots should be able to make invisible....
The : 2016-10-15 14:46:59
|3 / 90||October 16, 2016, 03:37:43 By : capslok|
|4 / 127||October 15, 2016, 17:28:37 By : revorevorevo|
Sacrificial Doll AI
By : AlphaWarrior - October 13, 2016, 17:12:59
Is the sacrificial doll's AI buggy? My Sadida's sacrificial doll always prioritizes summons. It's like it tries to hit summons if it can, and only goes to the main enemies if it has no other choice. There was a situation where the doll started its turn next to both the main enemy (with negative air resist, mind you) and next to a summon with 15% air resist. And it literally chose the summon...
The : 2016-10-13 17:12:59
|2 / 73||October 15, 2016, 03:23:11 By : AlphaWarrior|
|6 / 280||October 14, 2016, 11:29:01 By : enduroppal|
Linux client issues
By : Nerd-Tease - October 14, 2016, 10:07:24
-snip- Game keeps crashing. Error : U0404007FThe game did not shut down correctly. -------------------- [WARN] No id provided for unity support [ERROR] Plugin initialization failed [WARN] Plugin unityprogressbar not loaded [INFO] Loading plugin uniqueinstance [INFO] Loading plugin systray [INFO] Loading plugin licenses [INFO] Loadi...
The : 2016-10-14 10:07:24
|0 / 73||October 14, 2016, 10:07:24 By : Nerd-Tease|
|0 / 42||October 13, 2016, 17:59:40 By : Dieene|
|2 / 77||October 12, 2016, 12:31:30 By : Dieene|
|5 / 593||October 12, 2016, 00:11:27 By : givemeaname|
|0 / 41||October 12, 2016, 00:00:01 By : Liquid-Flame|
|0 / 42||October 11, 2016, 22:50:55 By : Liquid-Flame|
|3 / 92||October 11, 2016, 16:20:32 By : kiromanza|
|1 / 98||October 10, 2016, 19:41:33 By : [Nerodos]|
|2 / 64||October 10, 2016, 14:49:37 By : Dieene|
|1 / 46||October 10, 2016, 14:46:24 By : Dieene|
|0 / 44||October 10, 2016, 09:12:00 By : zozzo|
Lots of problems
By : Silent-Wave - October 10, 2016, 06:44:42
The Zato server failed 3 hours ago, as did this forum. The forum stops working every so often. I have tried to pay for ogrines for the past 3 days. Each day it tells me: -- You have reached the maximum number of permitted Ogrine purchases. We apologize for this inconvenience as the account cannot make any more purchases at this time. Please wait at least 24 hours before attempting another...
The : 2016-10-10 06:44:42
|0 / 55||October 10, 2016, 06:44:42 By : Silent-Wave|
Spells & movement do not work, but they show in team chat as available spells and pointed cells
By : bohemia - October 02, 2016, 05:57:07
Good morning. I have one annoying bug in fights sometime. It started to appear right after the major update. At first it only happened a couple of times so I didn't worry much. But now it is repeating often enough to be really annoying. I have written to support too, and they recommended me to post about this bug on forums, saying they do not know how long it might take for this bug to be fi...
The : 2016-10-02 05:57:07
|5 / 137||October 09, 2016, 11:30:29 By : bohemia|