Problems and solutions Options
|Title||Replies / Views||Last action|
Emergency Maintenance - Dec. 30th
By : [Wimkote] - December 30, 2016, 09:56:38
Hello everyone, We will temporarily be bringing down the game and website servers at 10.30 AM (CET) for an emergency maintenance. We will update you as soon as the servers are online. OR when we have a time for the re-opening of servers. Thank you in advance for your patience and understanding!...
The : 2016-12-30 09:56:38
|-- / --||December 30, 2016, 09:56:38 By : [Wimkote]|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8146 / 122359||January 14, 2017, 05:48:50 By : long-danzi|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|15 / 2684||October 07, 2016, 22:01:26 By : Liquid-Flame|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12923||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 7094||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13899||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3747||August 13, 2014, 12:46:57 By : [Izmar]|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1622||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1333||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10806||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3957||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3466||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7414||May 05, 2010, 18:06:39 By : paralisz|
|2 / 78||Yesterday - 23:20:09 By : pirotekno|
|2 / 70||January 17, 2017, 15:48:30 By : enduroppal|
|2 / 108||January 16, 2017, 16:00:22 By : anjewel|
Serious problems with the game.. We need attention
By : chakorg - January 14, 2017, 21:12:45
I won't write a novel here or so instead i will be direct. There are SO MANY BUGS IN THIS GAME.. ins ...
The : 2017-01-14 21:12:45
|3 / 105||January 15, 2017, 00:17:57 By : kubala55|
Lagged out of kolo and relogged in bonta while char still in fight
By : [Nerodos] - January 14, 2017, 18:23:10
I was in a Kolo and I lagged out. When I relogged I was In bonta versus the fight, I pm'd my team mates they said I was still there so I went to kolo map and found the fight with my name still going on. That is what the screen shot is. Here is a Screen shot ...
The : 2017-01-14 18:23:10
|0 / 40||January 14, 2017, 18:23:10 By : ----zc-----|
Dofus Logic/ Weapon two handed vs 1 handed
By : [Nerodos] - January 14, 2017, 12:43:14
So for those of you who don't know a Rapier is ~ a thin, light, sharp-pointed sword used for thrusting. Obviously this is a one handed weapon, if not by choice of it being light but also by the style of fighting would be hard to hold onto with both hands. In fact this weapon was used in accompaniment of a small dagger or Buckler during fencing. Edit: I forgot to mention This is about the ...
The : 2017-01-14 12:43:14
|0 / 54||January 14, 2017, 12:43:14 By : ----zc-----|
|5 / 787||January 13, 2017, 15:12:22 By : billntinas|
|1 / 73||January 12, 2017, 22:59:54 By : Dieene|
Can't search map
By : Catmas - December 27, 2016, 22:35:04
Confused Did they change the map so that it can no longer be searched for monsters and resources? It's not the end of the world but it's bothering me that I cannot figure out if it's me or the game. It used to be that areas would be highlighted, nothing highlights now. Any help would be appreciated. Okay so asked a friend and his still highlights, I don't understand why mine doesn't. Also in bestiary th...
The : 2016-12-27 22:35:04
|3 / 114||January 12, 2017, 15:06:20 By : sushilovesyou|
|2 / 80||January 11, 2017, 19:37:41 By : thisgameizfun|
Quest "Ambiguous Ambition"
By : Leofuuds - December 09, 2016, 18:02:06
Hey, i'm stuck in this bonta 57 quest. My current step says that I need to talk to Maskara in astrub, but when i try talking to her, she only says Is Sadida preventing you from picking up flowers?... or are you just lazy and I have no options to click. This is right after i crafted the bucket of clothes pegs. Am I missing something? Do i need to fullfil any conditions before talking to her?...
The : 2016-12-09 18:02:06
|2 / 77||January 11, 2017, 10:44:51 By : Princess-vonBrakmar|
|11 / 229||January 11, 2017, 02:45:14 By : lordofdrink|
|2 / 87||January 10, 2017, 19:14:23 By : The2atHimself|
|3 / 59||January 10, 2017, 19:13:21 By : lennystar|
|0 / 41||January 09, 2017, 20:57:50 By : Lindt-iop|
|0 / 75||January 09, 2017, 00:21:08 By : dofus-pie|
|2 / 64||January 08, 2017, 16:08:36 By : iSolluna|
|8 / 197||January 06, 2017, 12:21:25 By : Theluckyonee|
|1 / 166||January 06, 2017, 07:54:59 By : BORNFIVE|
|1 / 75||January 04, 2017, 23:31:04 By : Yeriton|
|1 / 97||January 04, 2017, 20:05:03 By : Sarunojii|
|2 / 71||January 04, 2017, 16:43:24 By : beehiveone|
|1 / 63||January 04, 2017, 14:38:41 By : Dieene|
By : Dustborne - December 30, 2016, 15:09:41
Greetings! I'm a new player on Rosal, slowly finishing my way through Incarnam. After logging in today, I noticed that I couldn't use shortcuts anymore, even though everything is properly set on my settings. When I first booted the game last night I faced no such issue. Any advice on how I can deal with this issue would be appreciated! Thank you in advance. EDIT: It seems that Restore...
The : 2016-12-30 15:09:41
|3 / 85||January 03, 2017, 21:57:34 By : JohnBroadley1|
|0 / 70||January 01, 2017, 18:25:02 By : Benadeto|
|1 / 57||December 30, 2016, 15:07:24 By : capslok|
|0 / 41||December 30, 2016, 12:13:26 By : zypaza|
|1 / 101||December 29, 2016, 21:07:09 By : Dieene|
|2 / 114||December 29, 2016, 19:34:43 By : edawrdkung|
|2 / 493||December 28, 2016, 18:34:30 By : kastasmykolas|
I can't create community challenges with Kwismas Island monsters/ bosses
By : bohemia - December 24, 2016, 07:29:26
Good morning. As the title says, I can't create community challenges with Kwismas Island monsters ...
The : 2016-12-24 07:29:26
|3 / 110||December 27, 2016, 11:02:37 By : bohemia|
|2 / 122||December 26, 2016, 23:36:44 By : Peesaut|
|12 / 166||December 26, 2016, 17:09:24 By : edawrdkung|
|2 / 219||December 26, 2016, 08:35:23 By : Drowns|
|4 / 110||December 25, 2016, 13:53:42 By : Paxifix|
disconnect issues with kolosium
By : dragonfablie - December 24, 2016, 20:23:18
and not even only on kolo. players disconnect too often and even dont come back in a game which really sucks and cost you the game. even my internet on my pc stop working.i guess it have to do with the dofus server?? what is happening...
The : 2016-12-24 20:23:18
|0 / 49||December 24, 2016, 20:23:18 By : dragonfablie|
|5 / 268||December 23, 2016, 13:20:15 By : Restin10|
|2 / 82||December 22, 2016, 16:26:17 By : beehiveone|