Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8096 / 112361||Today - 07:09:17 By : Kayootaku|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 11940||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6778||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 12995||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3417||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2354||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1442||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1227||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10492||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3808||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3375||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7190||May 05, 2010, 18:06:39 By : paralisz|
|1 / 63||Today - 07:42:55 By : coolraskal|
|5 / 241||Yesterday - 22:40:11 By : kolarem|
|0 / 31||June 29, 2016, 20:47:21 By : capslok|
|0 / 39||June 29, 2016, 17:53:26 By : TorontoPandavz|
Problem with NPCs
By : RHCPFan2 - June 04, 2016, 21:07:45
Hello everyone, There seems to be a problem with quite a lot of the NPCs throughout the game. For example, I've been having problems with Fallanster in the quest 'Rotten Business in Amakna', Colonel O'Whel in the quest 'Colour Thieves' and Henual in 'Thread the Needle'. These NPCs do not function properly in a way that the chat that's supposed to appear during a quest or the chat to start a qu...
The : 2016-06-04 21:07:45
|2 / 125||June 29, 2016, 01:10:52 By : SmallToadstool|
|0 / 57||June 28, 2016, 14:55:36 By : richiesambora|
|3 / 147||June 28, 2016, 13:30:14 By : JohnBroadley1|
I can't open Haven Bag while while on Agony V'Helley (koalak mountain)
By : bohemia - June 17, 2016, 22:09:09
Hi there. I was planning to farm some mobs with my two chars, but I just can't find the time (nor ...
The : 2016-06-17 22:09:09
|4 / 139||June 27, 2016, 08:24:45 By : bohemia|
Not receiving the gifts from Lottery [FIXED on quit game + relog]
By : bohemia - June 26, 2016, 22:20:05
Good evening all ! :unsure: I've just plaid the lottery in the haven bag, on my both accounts, it told me what I won, but I never got the gifts in game. :( On one of the accounts I even checked the pending gifts page, nothing there. :huh: [ EDIT : ] It looks like the gifts magically appeared on the assign phase, after I logged out, quieted Dofus, then logged back. :unsure: ...
The : 2016-06-26 22:20:05
|0 / 55||June 26, 2016, 22:20:05 By : bohemia|
|1 / 72||June 26, 2016, 10:08:07 By : JohnBroadley1|
|4 / 131||June 26, 2016, 08:48:21 By : mariachiaragoretti|
|0 / 78||June 26, 2016, 05:28:23 By : nicknamed-alt|
Quest: If you're happy and in Astrub, clap your hands... [BUGGED]
By : Gridley - June 25, 2016, 20:31:47
Guti Outsider won't accept turn in items After a little bit of reading, it seems I'm not alone in that if I do parts of the quest out of orde ...
The : 2016-06-25 20:31:47
|0 / 47||June 25, 2016, 20:31:47 By : Gridley|
Weird visual glitches since update
By : JohnBroadley1 - June 25, 2016, 11:44:51
So as the title suggests, I have been experiencing weird glitches since the latest update, which are minor, but enough to get annoying after a while. The ones I have encountered so far include: - When playing more than one account, a character will appear to be using the emote /aura when not facing forward or having activated it manually, but each window will show different characters with the...
The : 2016-06-25 11:44:51
|0 / 50||June 25, 2016, 11:44:51 By : JohnBroadley1|
|6 / 216||June 24, 2016, 19:42:02 By : BeanyBean|
|1 / 104||June 23, 2016, 15:20:37 By : Gunnerwolfang|
|6 / 123||June 22, 2016, 21:56:16 By : brukii|
|2 / 96||June 21, 2016, 21:03:31 By : JohnBroadley1|
|5 / 153||June 21, 2016, 16:58:38 By : JohnBroadley1|
|1 / 91||June 21, 2016, 12:58:06 By : Earl-Phantomhive|
Revenge is a dish best served cold (Brakmarian quest lvl 90) [BUG]
By : Reachingthelimits - June 18, 2016, 22:40:55
[BUG] Hello everyone, I've finished all steps of this quest called '' Revenge is a dish best served co ...
The : 2016-06-18 22:40:55
|4 / 133||June 20, 2016, 16:34:20 By : Reachingthelimits|
|2 / 107||June 19, 2016, 19:34:22 By : Vernik|
|1 / 126||June 19, 2016, 08:26:30 By : wuachumbale|
Mystery Box reward not received - Should I wait a while, or get ready a ticket to support?
By : bohemia - June 17, 2016, 22:14:45
Hi there. B) I bought 6 Mystery Boxes tonight, but when I logged in, I only got the items from 5 of ...
The : 2016-06-17 22:14:45
|6 / 103||June 17, 2016, 22:41:25 By : bohemia|
|0 / 89||June 16, 2016, 21:00:54 By : Lost-Worldz|
|0 / 79||June 16, 2016, 00:08:20 By : Reachingthelimits|
Returning player: restored character half an hour ago but still isn't restored?
By : EpicKillah - June 12, 2016, 16:32:24
Hey guys, just returned to dofus Boguht 6000 ogrines, restored my 199 sac half an hour ago, i log ...
The : 2016-06-12 16:32:24
|1 / 169||June 15, 2016, 23:09:58 By : highwayevil|
|0 / 93||June 15, 2016, 17:23:56 By : Lowhunter|
Equipped Items Not Showing
By : Tnuzyv - June 15, 2016, 09:14:22
I can't see my equipped items and I don't understand why. I've restarted the game and it didn't help. The keyboard shortcuts in options don't seem to indicate that this is supposed to happen. How do I get it to show up again? I would really like to know what I'm wearing without changing items constantly. Am I just dumb or is this not supposed to happen? EDIT: I figured I should put a screenshot...
The : 2016-06-15 09:14:22
|3 / 119||June 15, 2016, 15:23:56 By : Princess-vonBrakmar|
|4 / 210||June 13, 2016, 22:31:44 By : HCMongoose|
|2 / 139||June 12, 2016, 10:58:00 By : luc-voncken|
|8 / 183||June 12, 2016, 03:52:27 By : JohnBroadley1|
Unable to use kama/ ogrine exchange market
By : bohemia - June 10, 2016, 19:39:43
(not on website, nor in game) Hi, good evening all. I have been trying for about half hour to make a kama offer on the kama/ ogrine exchange amrket, but when I am about to finish, the page either refreshes or I get an error message. This happened to me before, but if doing it on website failed, I was able to do it in game; and vice versa. Right now I can not do it, on any place. Did this happen to any of you? Any idea how...
The : 2016-06-10 19:39:43
|1 / 116||June 12, 2016, 03:46:19 By : JohnBroadley1|
|2 / 134||June 09, 2016, 12:27:01 By : enduroppal|
|0 / 89||June 09, 2016, 06:30:27 By : blac-alt|
|0 / 115||June 07, 2016, 17:47:33 By : Ratwall|
|1 / 183||June 07, 2016, 03:57:00 By : CatOcatastrofe|
|0 / 85||June 06, 2016, 20:27:41 By : TranslateItPlease|