First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|7893 / 60435||Yesterday - 17:38:05 By : IdwellinMoria|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: July 16, 2014. ---- Hello, this thread's purpose is to create a referen...
The : 2012-12-21 20:55:30
|11 / 3896||July 16, 2014, 17:32:36 By : [Nerodos]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 515||July 10, 2014, 00:42:12 By : DragonPixie|
[Tutorial] How to Install DOFUS 2.0 (Win/Mac/Linux)
By : Izmar - December 04, 2009, 10:35:34
Dofus 2.0 Installation (English screenshots thanks to zetzima, Autochthonous and DejanM!) 1. Download Setup (Uplauncher) You can download the Dofus2 installer at any time from the following addresses, depending on your operating system: -Windows: Click here -Mac OS: Click here -Linux: Click here 2. How to Install the Uplauncher 2a. Installing Windows 95/98/98SE/Millenium We're sorr...
The : 2009-12-04 10:35:34
|53 / 13711||June 17, 2014, 16:24:03 By : o-fiona-o|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 422||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 419||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 8289||March 01, 2013, 18:25:25 By : Izmar|
Moderator Office Hours
By : [MOD]Adikia - September 09, 2011, 16:27:30
#dofus The following is a list of IRC office hours for any of the moderators that are available to be in the #dofus room. [MOD]Karevo - Thurs 9pm-10pm DUT / Mon - 9pm to 10pm DUT [MOD]Kormeid - Mon to Thurs 3am to 6am DUT The details for joining IRC: Server: moonlight.se.eu.synirc.net Port: 6667 Room: #dofus (remember to type /join #dofus) You can also use this handy dandy direct lin...
The : 2011-09-09 16:27:30
|1 / 4859||November 07, 2012, 23:10:07 By : [Izmar]|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 2899||July 24, 2012, 10:20:24 By : [MOD]Siransi|
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|3 / 8038||April 14, 2012, 03:26:30 By : [MOD]Adikia|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 2571||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
|0 / 5613||May 05, 2010, 18:06:39 By : paralisz|
|8 / 15||Today - 20:55:59 By : blane|
|1 / 33||Today - 18:08:18 By : Revil-Nunor|
|4 / 62||Today - 18:01:34 By : Revil-Nunor|
Bots in the Kolo
By : Sackrace - Today - 13:08:35
The Bots in kolo are now here in Solar. I think i remember them being a problem on Zato. Just hoping if a MOD could come and give some attention to the kolo? It's frustrating when you get two bots on your team! If you go to the Kolo building, half the fights are normally bot vs bot, Or 2 bots in a team I've also started taking screenshots (with /time and /whois) of these bots, if a MOD would...
The : 2014-07-26 13:08:35
|0 / 22||Today - 13:08:35 By : Sackrace|
|4 / 64||Today - 04:47:55 By : Revil-Nunor|
|9 / 150||Today - 04:29:05 By : Reachingthelimits|
In regards to a bug that I have encountered and still encounter (Koth timer bug). Please help!!!
By : Librarycard - Yesterday - 13:44:03
Basically when I highlight over a weakened prism that is due to go into a king of the hill stage, in ...
The : 2014-07-25 13:44:03
|1 / 67||Yesterday - 17:48:00 By : Revil-Nunor|
|1 / 39||Yesterday - 17:47:16 By : Revil-Nunor|
|1 / 42||Yesterday - 09:58:08 By : [Izmar]|
|3 / 112||July 24, 2014, 22:47:53 By : Revil-Nunor|
By : NotACheater - July 23, 2014, 13:14:44
Gein disappeared Name: Russian-Bearr Server: Solar Times to be reached via chat: 08:00am - 02:00am (not during 12:30-13:00 or 17:45-18:30) It's a Wanted. I've killed Gein and headed to local prison at srambad, right where was a Wanted notice for Gein to hand him over and take my reward. So i spoke to sacrier near the cage, but the text was in french!!! This sacrier turned out to be a quest NPC and he DISPLAC...
The : 2014-07-23 13:14:44
|12 / 125||July 24, 2014, 17:34:26 By : Revil-Nunor|
|3 / 62||July 24, 2014, 11:38:08 By : Uninvited|
|52 / 684||July 23, 2014, 20:38:13 By : Arrrc-fortune|
|9 / 306||July 23, 2014, 20:24:26 By : Revil-Nunor|
|5 / 74||July 23, 2014, 18:23:52 By : nielsso|
|22 / 78||July 23, 2014, 17:39:17 By : [Nerodos]|
|1 / 47||July 23, 2014, 16:53:12 By : Sackrace|
|2 / 51||July 23, 2014, 14:36:39 By : MetalLuna|
|13 / 1080||July 23, 2014, 10:03:40 By : Amanatsu|
|2 / 107||July 23, 2014, 00:35:22 By : HeadMasterWhompus|
|13 / 293||July 22, 2014, 14:13:03 By : Amanatsu|
|2 / 79||July 21, 2014, 18:44:48 By : Maeltia|
Brother banned on Dofus after coming back from 4 years ago
By : New - July 20, 2014, 22:07:59
My brother wanted to play Dofus again and logged in last week to check on his characters, we went to ...
The : 2014-07-20 22:07:59
|3 / 178||July 21, 2014, 15:42:36 By : [Izmar]|
Payment declined... but work with everyother website... come on ankama!
By : Henry-S - July 21, 2014, 01:14:43
Another mess made of a simple task Well I tried to make an ogrine purchase but ankama said that my paypal wasnt working and to send a t ...
The : 2014-07-21 01:14:43
|2 / 77||July 21, 2014, 01:57:48 By : Henry-S|
|1 / 81||July 20, 2014, 19:25:31 By : Revil-Nunor|
Dofus no sound linux
By : Zapper - July 07, 2014, 17:43:10
Hi all, im back after a 1 year break. Just installed dofus on my Ubuntu machine (12.04) using the software centre installer. Also installed adobe air following instructions and added my user to the sound group. And yet no sound at all in game. I have tried everything i know without success. Seen old posts around reporting this. Is there any fix that I have missed? Is this a feature (bug) for...
The : 2014-07-07 17:43:10
|5 / 128||July 20, 2014, 06:51:34 By : vagabaka|
|0 / 47||July 20, 2014, 01:09:45 By : mofreesa|
|1 / 91||July 19, 2014, 18:13:43 By : Revil-Nunor|
|23 / 542||July 19, 2014, 08:16:05 By : wafle|
|3 / 121||July 18, 2014, 23:41:11 By : Revil-Nunor|
Long ticket waiting time
By : GundamExiaTransAm - July 18, 2014, 21:35:09
Good evening So my account was recently banned and I had sent a ticket almost 3 weeks ago, Ankama replied telling me it was put Under protection and wanted to see ID, I had sent them passsport photos etc and still havent replied to my ticket, what is up with the support system? Can any MOD's or players who faced this issue help me please? I just want to play the game ! My character missed his p...
The : 2014-07-18 21:35:09
|4 / 92||July 18, 2014, 21:52:59 By : [Nerodos]|
|5 / 124||July 17, 2014, 17:45:10 By : Revil-Nunor|
[HELP!] Installation problem
By : VU1TURE - July 17, 2014, 12:42:33
Basically I was going to play on Dofus this morning and when I went to log in it told me I need to update it to another version, so I decided to close it and load the uplauncher I was expecting an update but no update. Anyway so I went to the dofus website to redownload dofus, and it download the new uplauncher which I had never seen before because I was using the old one. And this new uplauncher ...
The : 2014-07-17 12:42:33
|1 / 90||July 17, 2014, 17:43:33 By : Revil-Nunor|
|1 / 58||July 17, 2014, 16:51:45 By : Mishna|
|1 / 54||July 17, 2014, 07:07:57 By : Revil-Nunor|
Account banned for violation of TOS: Not played 5 months URGENT
By : Shrumda - July 16, 2014, 10:10:25
I got back from boarding school a few days ago, and decided to come back to Dofus due to it being su ...
The : 2014-07-16 10:10:25
|3 / 141||July 16, 2014, 17:44:06 By : [MOD]Fiora|
By : Doombyte - July 16, 2014, 06:31:55
It seems that the piwi feathers have taken the sprites for a number of items, such as chafer bones, blue and green larva skins. those are the only ones i can see for now, i am unsure if this is a temporary glitch or one that is persistent but i might as well let you guys know I understand this may be a small bug, and may need to be directed to the proper channels...
The : 2014-07-16 06:31:55
|1 / 111||July 16, 2014, 11:15:47 By : hoffientjuh|
Solved: Unable to purchase from Vulkania Otomaisle vendor despite meeting purchase conditions
By : Mishna - July 16, 2014, 01:51:41
I have the Survivor! quest, 20 scarves, plenty of tokens, but when I attempt to purchase items from Clare I just get a message that says Only valiant people who have completed a specific quest are welcome :( I have already tried clearing my cache completely. Others had also been reporting issues with these Otomaisle and Vulkrog quests but their issues were with completing the quests with the ...
The : 2014-07-16 01:51:41
|0 / 97||July 16, 2014, 01:51:41 By : Mishna|