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Problems and solutions
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New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help!
IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support.
This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
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530 / 25823 | May 20, 2013, 16:57:28 By : LilBoyBlue |
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[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list.
This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy!
(Please keep in note, [Briss] is the one in charge of that list. Sending me report or reporting them in this thread will yield nothing...)
Last updated: March 1, 2013.
----
Hello, this thread's purpose is to create a referenc...
The : 2012-12-21 20:55:30
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2 / 1631 | March 01, 2013, 19:52:30 By : Izmar |
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[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff.
If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff.
You should also read ...
The : 2009-09-07 06:24:48
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1 / 6740 | March 01, 2013, 18:25:25 By : Izmar |
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What Do You Mean When You Say You Cleared Your Cache?
By : Syawla - November 08, 2010, 04:56:25
(Please save the sarcasm, this can be complicated for some people)
With most problems occurring with the Dofus client or uplauncher, one of the first suggestions peopl
...
The : 2010-11-08 04:56:25
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22 / 7903 | January 19, 2013, 14:34:38 By : game111 |
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Moderator Office Hours
By : [MOD]Adikia - September 09, 2011, 16:27:30
#dofus
The following is a list of IRC
office hours
for any of the moderators that are available to be in the #dofus room.
[MOD]Karevo - Thurs 9pm-10pm DUT / Mon - 9pm to 10pm DUT
[MOD]Kormeid - Mon to Thurs 3am to 6am DUT
The details for joining IRC:
Server: moonlight.se.eu.synirc.net
Port: 6667
Room: #dofus (remember to type /join #dofus)
You can also use this handy dandy direct lin...
The : 2011-09-09 16:27:30
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1 / 3250 | November 07, 2012, 23:10:07 By : Izmar |
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Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players!
This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
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0 / 2279 | July 24, 2012, 10:20:24 By : [MOD]Siransi |
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Moderator FAQ
By : [MOD]Fiora - February 15, 2012, 21:22:48
The moderating team is in charge of maintaining the atmosphere of the game and the forums pleasant. Moderators are volunteer players to whom ANKAMA gave its trust together with tools to keep the game as friendly as possible. Moderators are NOT support employees and do not have the mission to severely sanction the players. Their role is to take preventive action with the players making them aware o...
The : 2012-02-15 21:22:48
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1 / 2827 | April 14, 2012, 03:26:30 By : [MOD]Adikia |
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Ingame Links?
By : [Themis] - September 25, 2011, 21:05:24
Well hello there!
If you were ingame an received a message from a Moderator that had a
Clickable Link
then this ( mostly ) is where you will end up.
Below are a list of topics / pages that will relate to your issue...
Common Scams, How to recognise them and keep yourself safe
I've been
sanctioned
whats this, where are those rules!?
I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
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0 / 2148 | September 25, 2011, 21:05:24 By : [Themis] |
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The Mod Team!
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players,
I'd like to introduce you to the current Mod team:
Active mods
You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox.
[MOD]Adikia -- Head Mod
[MOD]Kormeid
[MOD]Karevo
[MOD]Fiora
[MOD]Raiu (Forum issues)
[MOD]Rhakuna
[MOD]Siransi
[MOD]Zoothia
[MOD]Aozhou
[MOD]Olned
Reserve mods
These mods are currently on a bre...
The : 2011-03-16 18:24:50
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0 / 4681 | March 16, 2011, 18:24:50 By : [Themis] |
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Faq: Problems And Solutions Section
By : [Tsoariveth] - August 05, 2010, 01:21:56
All players must read before posting
These are answers to the most common problems posted on this forum. Please read them and follow the suggestions here before you make a post. If the answer to your thread is already available here, your thread may be deleted or closed.
- I've been hacked or scammed. Someone has stolen my stuff! What do I do?
Nobody here can help you with these problems. Support.
- I've encountered a glitc...
The : 2010-08-05 01:21:56
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0 / 5087 | August 05, 2010, 01:21:56 By : [Tsoariveth] |
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[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
If you are experiencing a bug that you would like to sent to support, there is a new function in DOF
...
The : 2010-05-05 18:06:39
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0 / 4780 | May 05, 2010, 18:06:39 By : paralisz |
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[Tutorial] How to Install DOFUS 2.0
By : Izmar - December 04, 2009, 10:35:34
Dofus 2.0 Installation (English screenshots thanks to zetzima, Autochthonous and DejanM!)...
The : 2009-12-04 10:35:34
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4 / 10522 | April 14, 2010, 11:03:50 By : Izmar |
| Forum threads | ||||
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Master Yakasi Bug
By : PaulMrPaul - April 01, 2013, 03:16:09
As I've seen in other threads, I'm experiencing the now continually growing
Master Yakasi Bug
. Problems from the very first mouse clicks after creating a character. Real nice impression, Ankama. We might as well come up with a name for it. Anyways, I created these characters on that guided or tutorial mode or whatever for the young adventurer set, so you know.
Here's the deal. I made two cha...
The : 2013-04-01 03:16:09
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10 / 270 | Today - 02:33:31 By : Ziven1234567 | |
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Anmka Shild
By : wowerka - Yesterday - 20:13:01
.
Upon verification, we have noticed that the connections linked to your account originate from an unf
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The : 2013-05-22 20:13:01
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8 / 40 | Yesterday - 21:18:51 By : wowerka | |
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Terrible support
By : soulraver06 - Yesterday - 01:50:49
Takes you guys close to a month to reply to my ticket. Not only that, now in order to gain access to other community servers I have to either delete all my characters permanently and lose all of my progress or create a new account? I've never read such a good joke in my life.
How about you guys improve your support system.
1-Hire some more personnel,the amount it takes for tickets to be re...
The : 2013-05-22 01:50:49
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7 / 133 | Yesterday - 19:17:29 By : soulraver06 | |
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'Hot P.A.N.T.S.'-quest
By : ikbenbalou - Yesterday - 19:01:04
I've started the quest yesterday and at this moment I'm on the stage where I need to:
-Collect di
...
The : 2013-05-22 19:01:04
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0 / 18 | Yesterday - 19:01:04 By : ikbenbalou | |
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Super Gobbowl Event Reward
By : skultaker - Yesterday - 17:01:16
I wanted to know if anyone has received their reward for completing the event yet. I did it on the f
...
The : 2013-05-22 17:01:16
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0 / 17 | Yesterday - 17:01:16 By : skultaker | |
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Unable to log in because of a changing IP
By : Agustus - May 21, 2013, 16:17:55
The greatest downside of using internet dongle.
Greetings.
Friend of mine is unable to play because the access to the servers has been denied.
...
The : 2013-05-21 16:17:55
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3 / 49 | Yesterday - 00:46:57 By : InuzukaKiba | |
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Dragoturkeys didn't train
By : Cerfox - May 21, 2013, 09:19:43
after 9 hours they were almost the same
Hi there
I've put some of my DTs in paddocks with the highest breeding items around 0:00 today(mo
...
The : 2013-05-21 09:19:43
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2 / 49 | May 21, 2013, 21:25:35 By : madasabat | |
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Character unable to load
By : Ritzy517 - May 21, 2013, 18:26:09
A single character of mine on the Zatoishwan won't load. I have no trouble logging in on different c
...
The : 2013-05-21 18:26:09
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2 / 27 | May 21, 2013, 18:58:37 By : Ritzy517 | |
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Stuck on installing
By : Evvya - December 02, 2011, 15:42:06
Hi! I'm running a mac and I downloaded the installer to try to install. But I've been stuck on:
...
The : 2011-12-02 15:42:06
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4 / 499 | May 21, 2013, 18:20:01 By : slim123 | |
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Help some bug stripped me of about 50mk
By : fatboozer - May 19, 2012, 19:55:31
okay so i was playing with my friend, he is an irl friend and i traded him all my stuff from a coupl
...
The : 2012-05-19 19:55:31
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5 / 346 | May 21, 2013, 17:33:43 By : Lagirdam | |
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I can't Update to dofus 2.12
By : Sense-Of-Courage - May 21, 2013, 13:34:06
I can't Update to dofus 2.12...
The : 2013-05-21 13:34:06
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4 / 46 | May 21, 2013, 15:58:36 By : Sense-Of-Courage | |
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Lack of Mussels Quest
By : Ounce - December 15, 2012, 08:02:14
Can not obtain.
Okay, I don't really know if this is a bug or not but a friend of mine has done all quest in bwork c
...
The : 2012-12-15 08:02:14
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1 / 105 | May 21, 2013, 12:19:26 By : ikbenbalou | |
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Can't buy ogrines
By : HulaHoop - May 18, 2013, 12:38:05
I can not use my credit card to buy ogrines, I have contacted support 3 times about this problem but
...
The : 2013-05-18 12:38:05
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4 / 60 | May 21, 2013, 08:43:29 By : HulaHoop | |
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Couple of questions :s
By : fixicek - May 11, 2013, 22:44:17
Well hey people, i have only a couple of questions really
Mainly i was wondering when it will be po
...
The : 2013-05-11 22:44:17
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3 / 80 | May 21, 2013, 02:42:44 By : Revil-Nunor | |
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Curses! Quests.
By : Feeltheforce - May 21, 2013, 00:44:12
Uh, So I'd like o report a bug regarding the alignment quests related to Frigost. I started Fate (as brakmarian) finished it, and now I can't do Curses! as I am bontarian. I have tried speaking to all the NPC's involved in both sides of the alignment quests, however this has come to no avail. I don't really want to lose my rank etc. just for a quest so yeah... Will this be fixed anytime soon? I wo...
The : 2013-05-21 00:44:12
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1 / 29 | May 21, 2013, 00:53:33 By : Revil-Nunor | |
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what is this unexpected update?
By : blackrain2 - May 20, 2013, 22:55:39
^
hi, could someone please tell me what this unexpeted update was. thanks...
The : 2013-05-20 22:55:39
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2 / 41 | May 20, 2013, 23:55:28 By : Revil-Nunor | |
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My account keeps getting accessed from random countries!
By : tommycll - May 19, 2013, 15:32:08
Hey, 2 months ago had a new connection in my security thing, it was : 194.177.35.2 - France - Waycom
...
The : 2013-05-19 15:32:08
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3 / 77 | May 20, 2013, 23:43:25 By : tommycll | |
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How to post a picture?
By : chaotichazz - May 20, 2013, 20:26:11
I'm just asking how I get a picture up on the forums. I tried copying and pasting but that doesnt work. And that picture URL... I don't know how it works. Any enlightenment?...
The : 2013-05-20 20:26:11
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1 / 28 | May 20, 2013, 21:09:35 By : Revil-Nunor | |
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Can no longer make an account?
By : HUTANGINA - May 20, 2013, 12:48:02
Today I was trying to make a new alternate account but then Dofus wouldn't permit me to, it keeps sa
...
The : 2013-05-20 12:48:02
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5 / 41 | May 20, 2013, 17:46:55 By : Revil-Nunor | |
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Sending tickets -- > error 500
By : Bettty - May 17, 2013, 22:43:07
Hey
All i want is to change my e-mail on my accounts so i sent a ticket 3 weeks ago. After clicki
...
The : 2013-05-17 22:43:07
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6 / 66 | May 20, 2013, 15:22:00 By : Bettty | |
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Rushu bots.
By : Elaternal - May 20, 2013, 12:43:39
Hi. This post is about bots on Rushu. I've been reporting all of them to MOD[Olned] and he was banning them. This is becomming really pointless because every time the bot is banned the new one is comming on its place. This been happening for almost 2 weeks already. I wonder if only MODS are reading these posts or is anybody from ANKAMA support actually reading them. I've heared that MODS can't giv...
The : 2013-05-20 12:43:39
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1 / 36 | May 20, 2013, 14:04:48 By : Darkstorm | |
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My identity
By : HUTANGINA - May 19, 2013, 09:36:19
Is there any possible way to change
my identity
in the account management? It won't let me do so....
The : 2013-05-19 09:36:19
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7 / 158 | May 20, 2013, 13:14:34 By : Winterheart | |
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is buying ogrines to mobile safe?
By : bastigwapo - May 20, 2013, 07:40:47
is buying orgines through mobile safe? is this safe?...
The : 2013-05-20 07:40:47
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4 / 46 | May 20, 2013, 11:50:00 By : Winterheart | |
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Is this a hack?
By : sinnaflamme - May 19, 2013, 21:23:49
Okey so when i used my bontarian potion today on dofus (Rosal server) this message came up:
The g
...
The : 2013-05-19 21:23:49
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5 / 82 | May 20, 2013, 04:50:40 By : Mishna | |
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Password Recovery Using SMS
By : Omega-WeaponX10 - May 20, 2013, 00:14:10
I accidently put my mobile number where it said telephone number and vise-versa on one of my account
...
The : 2013-05-20 00:14:10
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2 / 39 | May 20, 2013, 03:25:37 By : Revil-Nunor | |
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Flash quality
By : NewAccountJos - May 17, 2013, 07:17:02
How to change it.
Ife i am ingame i get alot of lagg when more players farm for example.
My flash quality is on highe
...
The : 2013-05-17 07:17:02
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7 / 82 | May 19, 2013, 17:01:23 By : NewAccountJos | |
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Friend can't register?
By : AleoVera - May 19, 2013, 02:00:53
My friend can't register for the game, he keeps getting the arrgh message... Does anyone know the so
...
The : 2013-05-19 02:00:53
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3 / 53 | May 19, 2013, 16:09:16 By : iamreallythebomb | |
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My origins are not working :( Need help
By : Sprayway - May 18, 2013, 08:27:05
Please comment if you know a way of helping me.
When ever I try to get origines with kamas, i click accept and this message is said '
...
The : 2013-05-18 08:27:05
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6 / 64 | May 19, 2013, 06:23:09 By : imdarkturkey | |
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Characteristics didnt reset
By : JtWantyOne - May 18, 2013, 20:14:40
JUst use a doploon to reset my characteristics and it did nothing...Can a mod or admin reset it for
...
The : 2013-05-18 20:14:40
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1 / 30 | May 19, 2013, 01:02:21 By : AestheticAwesomeness | |
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Cant take a screenshot
By : sinnaflamme - May 18, 2013, 20:01:08
Hey im trying to take a screenshot using the Insert Prt Sc button but when i try to paste it in pain
...
The : 2013-05-18 20:01:08
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5 / 43 | May 18, 2013, 22:42:50 By : Revil-Nunor | |
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Dofus won't start
By : Purpleberry - May 18, 2013, 17:16:57
:(
Note: I've re-downloaded both Adobe Air and Dofus already
I've also already searched for a topic li
...
The : 2013-05-18 17:16:57
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6 / 50 | May 18, 2013, 21:07:15 By : Purpleberry | |
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Items disappearing in the market
By : ravagefrx - May 18, 2013, 20:41:37
Spent 2000 doploons on 100 small strength scrolls the other day and put them up in the market for 200kk for 10. I come on today do another dopple run then go back to the market to see if they've sold and they where not there so I presumed I had the money in the bank but no, there was no change in my cash stack in the bank at all. I've checked all my characters and they where not on any of them or ...
The : 2013-05-18 20:41:37
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0 / 30 | May 18, 2013, 20:41:37 By : ravagefrx | |
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Dofus won't start
By : ecologyman - May 18, 2013, 17:32:09
Whenever i press play in dofus updater nothing happens only updater closes and nothing more.
Please
...
The : 2013-05-18 17:32:09
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4 / 33 | May 18, 2013, 20:31:33 By : Revil-Nunor | |
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dofus client bug
By : ecologyman - May 18, 2013, 13:53:01
Dofus won't turn on.
When i am pressing
Play
in dofus updater it just turns off and not responding. i tried reinstalling dofus and stuff like that but nothing worked, please help!...
The : 2013-05-18 13:53:01
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2 / 58 | May 18, 2013, 20:29:55 By : ecologyman | |
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Friend Getting Hacked
By : MystoHit - May 18, 2013, 19:40:39
Hello,
My friend is getting hacked right now, but there isn't a mod online (there never is), what c
...
The : 2013-05-18 19:40:39
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1 / 35 | May 18, 2013, 20:16:43 By : Revil-Nunor | |
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Kamas Exchange proble,
By : Sprayway - May 18, 2013, 19:23:57
Please comment if you know a way of helping me.
In the kamas exchange thing at the bottom in the game where you get origins it says 'My kamas' and t
...
The : 2013-05-18 19:23:57
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1 / 26 | May 18, 2013, 20:15:40 By : Revil-Nunor | |
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Dofus download problem
By : Deadlyscorpion1997 - May 18, 2013, 18:59:38
Hello,
I tried to download dofus on my other computer for my brother to play.
But when i save the
...
The : 2013-05-18 18:59:38
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1 / 19 | May 18, 2013, 20:14:03 By : Revil-Nunor | |
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Up Launch Problem
By : X1337Slayer - May 16, 2013, 16:27:23
For some reason each time I start up the Uplauch it take about 1 hour to update the same patch each
...
The : 2013-05-16 16:27:23
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5 / 56 | May 18, 2013, 20:08:48 By : Revil-Nunor | |
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