Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8118 / 117000||September 16, 2016, 14:31:12 By : piot-master|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12442||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6911||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13434||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3541||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2438||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1503||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1266||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10632||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3865||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3414||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7301||May 05, 2010, 18:06:39 By : paralisz|
Kitsoune Dungeon Tile Room
By : Draamax - September 24, 2016, 21:29:37
Can't get through the room So in the Kitsoune Dungeon after the first tile room (where you have three tiles in one room), there are three separate rooms with 1 tile each. If you take the far left path it is impossible to get through because the map change star is unclickable. You can get through the first tile room, but not the second....
The : 2016-09-24 21:29:37
|2 / 57||Today - 17:43:12 By : [Nerodos]|
|2 / 47||Today - 16:52:31 By : Majin2|
Unable to send Ankabox messages
By : Ymt - September 01, 2016, 22:23:20
Hello Several days ago I've noticed that I'm not able to send any ankabox messages. I type in topic, addressee and my message and when I click send just nothing happens. I've checked that on several accounts with different addressees too. Haven't check ankabox on browser yet but I'll give it a try. Also my ogrine market page looks different now. Seems that the parts of the page are too big to...
The : 2016-09-01 22:23:20
|9 / 163||Today - 12:27:21 By : Ymt|
|1 / 38||Today - 01:52:31 By : Ymt|
|3 / 41||Today - 00:25:03 By : Gunnerwolfang|
|1 / 28||Yesterday - 23:15:21 By : Dieene|
|1 / 45||Yesterday - 21:07:59 By : Ymt|
|4 / 55||Yesterday - 03:33:05 By : imnotreallyafanoffrigost|
|8 / 109||September 25, 2016, 23:17:10 By : OlgaCat4|
Update 2.36 Option to choose a menu theme beige/black
By : o-fiona-o - September 24, 2016, 12:49:44
Option to choose a menu theme beige/black What happened to the option to change the menu theme into beige or black? The game is currently usi ...
The : 2016-09-24 12:49:44
|4 / 62||September 24, 2016, 20:10:01 By : [MOD]Fiora|
|2 / 39||September 24, 2016, 19:15:14 By : kubala55|
|0 / 19||September 24, 2016, 17:20:43 By : whats-wrong-with-u|
2.36 Update Not Installing [Problem Solved!!]
By : LovinItx - September 23, 2016, 06:45:15
Stuck on 94.69% The title says it all. I downloaded the new installment just fine only in a few minutes on my laptop. But now I am trying to install it on my desktop, which is what I run my 4 accounts on 95% of the time, and it keeps freezing at 94.69%. I have tried two times now, both taking a good two hours to get this far. Any suggestions? Maybe some software is outdated? If so could someone send me a link to ...
The : 2016-09-23 06:45:15
|2 / 50||September 23, 2016, 16:15:34 By : LovinItx|
|6 / 127||September 23, 2016, 12:02:26 By : Dieene|
The game did not shutdown correctly error
By : Expando - September 15, 2016, 21:07:35
HELP! Hey there! After a few minutes of playing, Dofus window crashed and the updater writes The game did not shutdown correctly error . Does anyone know how to fix this problem? I tried unistall, reinstall, clear cache, running dofus as administrator, force kill everythnik Dofus related when i got the message, used the short cut Ctrl + x, copy of he Uplauncher form the Dofus website and rebooting m...
The : 2016-09-15 21:07:35
|4 / 101||September 22, 2016, 21:54:14 By : SacPeak|
Only 5 quotes allowed per post on forums? Why?
By : bohemia - September 21, 2016, 19:16:12
Hi. This is probably not a bug, but I didn't know where else to put it. I have tried to post something containing 7 quotes (from the same post, but I wanted them to be separated, to be able to make my comments right under the parts concerning the comments), and I got an error, saying that a post can have maximum 5 quotes. (I was lucky that I was able to recover all the stuff I have writt...
The : 2016-09-21 19:16:12
|12 / 77||September 22, 2016, 13:38:42 By : Gunnerwolfang|
|3 / 51||September 22, 2016, 11:29:05 By : BatmanIRL|
|0 / 44||September 21, 2016, 19:10:29 By : wonderous-yenthe|
Assassin class Whip skill not available
By : TJFT - September 20, 2016, 17:29:49
Assassin can't use whip anymore Greetings, Today I went online after the update and noticed I can no longer use my whip skill. During combat it becomes grey and not clickable. What should I do?...
The : 2016-09-20 17:29:49
|2 / 76||September 21, 2016, 15:01:54 By : [MOD]Raiu|
|2 / 61||September 21, 2016, 13:44:52 By : misai|
I lost paddock after patch
By : dwqqqq - September 20, 2016, 14:19:51
Hello yesterday before patch i had 6 padocks 5x 12 and 14, today my 12 paddock is missing. I paid for it 25 mk can i expect some recompensation why this wasn't included in patch notes? Seems paddock [-14,55] ,[-14,54] changed psoition and are on [-11,55], [-11,54] with Paddock For Sale soon 2 Mk. Can rightfull owners get them back?...
The : 2016-09-20 14:19:51
|1 / 70||September 20, 2016, 18:33:51 By : [Nerodos]|
Bought class change, Didn't get it and 20k ogrines are gone.
By : anglez - September 17, 2016, 09:44:15
Hey guys, I did send a ticket but i have yet to get an answer and wanted to know maybe it's somethin ...
The : 2016-09-17 09:44:15
|3 / 85||September 20, 2016, 18:31:12 By : [Nerodos]|
|0 / 28||September 20, 2016, 17:49:25 By : Dieene|
|0 / 36||September 20, 2016, 16:28:47 By : syncromasterXXX|
|0 / 26||September 20, 2016, 15:18:03 By : xCivilize|
|4 / 50||September 20, 2016, 14:19:32 By : DrunkenMasterEreziah|
|0 / 33||September 20, 2016, 11:11:09 By : trololo2222|
|1 / 108||September 19, 2016, 16:11:04 By : menininhaalex|
|4 / 94||September 19, 2016, 11:03:38 By : trololo2222|
|0 / 29||September 17, 2016, 21:18:07 By : Pistoludo|
|2 / 49||September 17, 2016, 05:49:53 By : yomamalikesu|
By : finalmix - September 14, 2016, 07:23:58
No character to restore How come it says No character to restore, where in actual fact there are few characters above level 100 on my other account (Bladestop) that i can restore.is there certain amount of time or something? Please reply Mod or Tech Support Thank You...
The : 2016-09-14 07:23:58
|2 / 110||September 14, 2016, 23:09:49 By : finalmix|
September 10th almanax effect not working(seemyools)
By : Skeena - September 10, 2016, 07:32:22
Todays almanax reads all varieties of ebony dragoturkey will give birth to one extra baby The l ...
The : 2016-09-10 07:32:22
|5 / 162||September 13, 2016, 02:28:22 By : Skeena|
|1 / 92||September 12, 2016, 16:42:36 By : [Nerodos]|
|3 / 75||September 11, 2016, 11:06:33 By : trololo2222|
|3 / 136||September 08, 2016, 22:09:03 By : Organis|
|2 / 68||September 06, 2016, 09:37:11 By : trololo2222|
|0 / 49||September 05, 2016, 22:08:24 By : hangugsaram|