Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8104 / 114384||July 24, 2016, 17:43:26 By : lilmousie|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 12076||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6829||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 13146||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3453||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2386||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1469||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1242||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10529||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3830||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3393||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7243||May 05, 2010, 18:06:39 By : paralisz|
|14 / 661||Yesterday - 11:11:27 By : Rekon-nu|
|5 / 116||July 25, 2016, 18:37:25 By : [Nerodos]|
|0 / 65||July 24, 2016, 16:05:15 By : lilmousie|
|4 / 64||July 22, 2016, 16:29:36 By : [Nerodos]|
|0 / 47||July 22, 2016, 04:07:51 By : pablodeluxe|
|3 / 63||July 22, 2016, 03:03:10 By : xzaosllama3|
Many glitches all at once means...
By : Bill-Tell - July 20, 2016, 05:52:25
...once again the powers that be are the powers that can't Been trying to log in all day and the results are lame .Can use any other part of the web, save for dofus which seems to be throwing one of it's infamous hissy fits....
The : 2016-07-20 05:52:25
|1 / 78||July 20, 2016, 06:23:48 By : killgiant|
|1 / 83||July 19, 2016, 19:19:36 By : capslok|
|0 / 43||July 19, 2016, 18:16:46 By : xzaosllama3|
|5 / 63||July 19, 2016, 16:29:38 By : [Nerodos]|
|2 / 87||July 18, 2016, 10:38:45 By : xzaosllama3|
|1 / 112||July 17, 2016, 16:51:16 By : Reachingthelimits|
|1 / 94||July 15, 2016, 02:48:23 By : capslok|
|1 / 60||July 13, 2016, 17:39:32 By : [Nerodos]|
|0 / 54||July 13, 2016, 17:15:41 By : rudler24|
|1 / 125||July 12, 2016, 19:05:34 By : trololo2222|
|1 / 82||July 12, 2016, 16:07:55 By : [Nerodos]|
|6 / 221||July 12, 2016, 06:10:43 By : finalmix|
|2 / 104||July 11, 2016, 23:33:54 By : finalmix|
|2 / 85||July 11, 2016, 21:39:49 By : DubrClownk|
Dofus without sound (Mac)
By : Ruushmore - July 08, 2016, 22:27:20
My Dofus is without sound. I'm playing at OS X 10.11. My Adobe AIR was at version 19 and I just updated it. In both versions the sound didn't worked. The Reg.app doesn't open, and it doesn't work when I try to open it manually. And every time I launch the game, I receive the error: It's not advised to launch the Dofus client without passing through the updater, it may cause malfunction. ...
The : 2016-07-08 22:27:20
|2 / 86||July 11, 2016, 21:27:35 By : Ruushmore|
|1 / 66||July 11, 2016, 09:35:48 By : donmasa|
|3 / 167||July 11, 2016, 08:56:32 By : trololo2222|
|1 / 476||July 10, 2016, 13:35:43 By : Organis|
|7 / 226||July 08, 2016, 23:24:18 By : [Nerodos]|
Log in screen
By : edawrdkung - July 08, 2016, 15:48:21
For some reason when i try to log in dofus (In the browser) it looks weird, all the information is on the side and i can't see anything (Picture below)... I've tried to deleted my cache/cookies and all that stuff, i even reinstalled chrome and it stills look like this.. Please help Ps. 1. Sorry if this is the wrong place to post this...
The : 2016-07-08 15:48:21
|10 / 125||July 08, 2016, 21:29:17 By : edawrdkung|
|4 / 231||July 07, 2016, 20:35:13 By : whats-wrong-with-u|
|3 / 137||July 07, 2016, 16:47:52 By : pablodeluxe|
|2 / 132||July 06, 2016, 10:54:08 By : [Izmar]|
Is Coney Broken?
By : brody-t-morgan - July 05, 2016, 18:02:30
I was doing a fight on vulkania against a couple of raw novice sauroshell, my coney died, and then after that I couldn't summon it at all, I have +1summons, they don't give -1 summons, I had no debuffs or buffs saying I couldn't summon it, and it still wasn't summonable? It died on the 4th turn and still wasn't summonable on the 42nd turn...
The : 2016-07-05 18:02:30
|0 / 154||July 05, 2016, 18:02:30 By : brody-t-morgan|
|1 / 148||July 05, 2016, 16:22:21 By : [Nerodos]|
Restricted Mode Problems
By : dofuksworker - July 05, 2016, 16:20:50
So today I tried logging onto my Dofus account today as normal and feed my pets, when it pops up with the message restricted mode even though I have this house AND computer registered and I signed into my account perfectly fine yesterday. So I entered the code but it said that my computer(s) list was full and when I click the link it doesn't show any place where I can remove computers. Please he...
The : 2016-07-05 16:20:50
|0 / 68||July 05, 2016, 16:20:51 By : dofuksworker|
|6 / 216||July 04, 2016, 16:30:28 By : [Nerodos]|
|1 / 99||July 03, 2016, 23:17:11 By : Gunnerwolfang|
|0 / 88||July 03, 2016, 00:55:15 By : HokageomarIV|
|1 / 167||July 01, 2016, 07:42:55 By : coolraskal|
|0 / 98||June 29, 2016, 20:47:21 By : capslok|
|0 / 103||June 29, 2016, 17:53:26 By : TorontoPandavz|