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Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8020 / 92803||July 31, 2015, 19:17:29 By : ccclolccc|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|52 / 5377||July 05, 2015, 21:58:33 By : Revil-Nunor|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: May 18, 2015. ---- Hello, this thread's purpose is to create a referenc...
The : 2012-12-21 20:55:30
|14 / 5767||May 18, 2015, 18:48:42 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 11016||March 11, 2015, 17:43:52 By : [Izmar]|
|0 / 835||October 02, 2014, 10:56:09 By : [Izmar]|
|4 / 2818||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 1651||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1022||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 862||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 9760||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3410||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3020||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
|0 / 6452||May 05, 2010, 18:06:39 By : paralisz|
|2 / 51||Today - 09:35:41 By : best-menkiller|
Belly of the Whale NPC gone
By : Bleeeeehhm - Yesterday - 22:09:55
The Belly of the whale NPC is gone, (the NPC which is meant to enter the dungeon) He is not behind the prisma, but he got probably eaten by the giant whale in the background. Could an admin take a look in the server Dark Vlad and explain me why he isn't at his place?...
The : 2015-08-02 22:09:55
|1 / 23||Yesterday - 22:16:38 By : [MOD]Fiora|
|1 / 83||August 01, 2015, 13:27:43 By : Nerd-Tease|
|8 / 845||July 31, 2015, 12:59:22 By : Tobs|
|1 / 64||July 31, 2015, 09:32:15 By : [Nerodos]|
Having problem with "Don't Judge a Book by Its Cover" quest
By : Carwon - July 30, 2015, 04:13:21
May I know where can I get the pepper measure? =) I have tried looking at the dofuswiki, but I dont ...
The : 2015-07-30 04:13:21
|2 / 64||July 30, 2015, 10:20:33 By : Carwon|
|0 / 77||July 29, 2015, 19:54:48 By : veikka|
|1 / 76||July 29, 2015, 18:03:53 By : ihateyou69|
[Oto Mustam]Can't restart or delete any more characters today?
By : SpartanHunter - July 28, 2015, 20:31:38
I play mainly on oto mustam, and I was simply trying to run pass a bunch of zaaps to save them occasionally I would get attacked by multiple players, so I would be forced to start over again and run for other zaaps, but I've died 4 times already and it wont even let me restart the character anymore, not even delete it....
The : 2015-07-28 20:31:38
|6 / 95||July 29, 2015, 04:41:25 By : SpartanHunter|
|5 / 97||July 29, 2015, 03:41:40 By : xxReaperxxxxx|
Logging into Dofus after update.
By : krazcaks - July 28, 2015, 13:58:51
After the update logging in is really slow and won't work 99/100 times. When I try to log in it will just turn grey like it is processing but nothing happens and after a couple minutes it will say connection to server lost or it will finally log in....
The : 2015-07-28 13:58:51
|0 / 70||July 28, 2015, 13:58:51 By : krazcaks|
|5 / 155||July 27, 2015, 22:41:35 By : [Nerodos]|
|0 / 72||July 27, 2015, 19:08:59 By : chineaq|
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|1 / 165||July 27, 2015, 02:11:35 By : TheSilmarillion|
|0 / 106||July 26, 2015, 01:48:21 By : xbahamutxnz|
|3 / 221||July 25, 2015, 11:23:07 By : Indea|
|1 / 155||July 24, 2015, 21:19:42 By : 0rsino|
|3 / 237||July 24, 2015, 17:51:25 By : Sackrace|
|22 / 430||July 24, 2015, 10:45:33 By : SniperViper|
|7 / 711||July 21, 2015, 23:47:00 By : PrincessBigfoot|
|9 / 297||July 21, 2015, 18:45:01 By : [Nerodos]|
|1 / 113||July 19, 2015, 18:28:15 By : tweekeer|
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|3 / 162||July 17, 2015, 00:36:15 By : Revil-Nunor|
|6 / 334||July 15, 2015, 02:11:54 By : Azbianek|
|2 / 147||July 15, 2015, 01:39:38 By : Most-Accurate|
|1 / 121||July 14, 2015, 17:09:06 By : [Nerodos]|
|16 / 499||July 14, 2015, 16:42:20 By : Revil-Nunor|
|2 / 174||July 14, 2015, 14:19:53 By : Heinus|
|1 / 192||July 14, 2015, 11:30:58 By : MadSock|
"You are currently unable to access that server. Check your proxy or firewall settings."
By : Mikefowlers - July 13, 2015, 12:58:20
unable to log on to Rushu Since today I cannot log on to my (subscribed) chars on Rushu. The client fails with the message in the thread title. I conjecture that this message is probably inaccurate because i can log onto the beta server just fine. Wouldn't those servers use the same or similar ports? I tried this with firewall on and off, cleared the cache numerous times, used port 443 and 5555. None of it makes any di...
The : 2015-07-13 12:58:20
|2 / 172||July 14, 2015, 01:13:58 By : Mikefowlers|
|3 / 303||July 13, 2015, 12:11:55 By : Eeffie|
|1 / 137||July 12, 2015, 16:18:44 By : Azbianek|
moved : Expiring Ogrines.
By : -Grilledbeef- - July 10, 2015, 21:32:18
I was wondering when my Ogrines are gonna expire but can't find where I can view that. Found it: ''Your account'' --> under ''Ogrines'' ''My Order'' --> ''(detail)'' at the amount of ogrines you have and there it is if you were wondering....
The : 2015-07-10 21:32:18
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Frequency of having crashes by playing the streaming version
By : Azbianek - July 08, 2015, 17:02:56
Hey guys =), is it normal to face crashes when im playing the streaming version? im using a PC, wind ...
The : 2015-07-08 17:02:56
|17 / 290||July 10, 2015, 03:19:18 By : Revil-Nunor|
|5 / 210||July 09, 2015, 18:08:20 By : Revil-Nunor|