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Problems and solutions Options
|Title||Replies / Views||Last action|
Having problems with the Authenticator? Tell us here!
By : [Izmar] - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|35 / 2507||April 12, 2015, 20:45:57 By : Revil-Nunor|
New: Contact a Mod
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|7996 / 84970||April 02, 2015, 02:22:37 By : Ymt|
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 10061||March 11, 2015, 17:43:52 By : [Izmar]|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: March 3, 2015. ---- Hello, this thread's purpose is to create a referen...
The : 2012-12-21 20:55:30
|13 / 5309||March 03, 2015, 22:34:43 By : [Nerodos]|
|0 / 610||October 02, 2014, 10:56:09 By : [Izmar]|
|4 / 2567||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 1350||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 835||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 721||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 9353||March 01, 2013, 18:25:25 By : Izmar|
Moderator Office Hours
By : [MOD]Adikia - September 09, 2011, 16:27:30
#dofus The following is a list of IRC office hours for any of the moderators that are available to be in the #dofus room. [MOD]Karevo - Thurs 9pm-10pm DUT / Mon - 9pm to 10pm DUT [MOD]Kormeid - Mon to Thurs 3am to 6am DUT The details for joining IRC: Server: moonlight.se.eu.synirc.net Port: 6667 Room: #dofus (remember to type /join #dofus) You can also use this handy dandy direct lin...
The : 2011-09-09 16:27:30
|1 / 5498||November 07, 2012, 23:10:07 By : [Izmar]|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3253||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 2868||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
|0 / 6191||May 05, 2010, 18:06:39 By : paralisz|
How to redeem the 1 month subscription from the collectors bo
By : Kahvinkeitin - Today - 13:47:53
Hello i finally opened my extra collectors box after getting it about 4 years ago, now the problem i ...
The : 2015-04-18 13:47:53
|1 / 36||Today - 14:13:40 By : [Nerodos]|
|5 / 166||Yesterday - 21:32:21 By : chaoman|
Can't complete step 4 in the quest "The Difficulty of Being a Jeweller
By : Oneironautte - April 16, 2015, 15:19:33
Quest ""The Difficulty of Being a Jeweller" problem Hi guys, i have a problem. I was doing the The Difficulty of Being a Jeweller quest and I'm now at step 4. Step 4 says this: Defeat 1 Puny Treechnid in a single fight I've already killed 3 Treechnids, 1 in a single fight and 2 in a single fight. And I've also killed 1 Trunknid for sure. And this page: Click here also says that I need to kill 1 Treechnid in a single combat. Bu...
The : 2015-04-16 15:19:33
|3 / 81||Yesterday - 20:55:44 By : Oneironautte|
|3 / 115||Yesterday - 00:15:33 By : Revil-Nunor|
|5 / 109||April 16, 2015, 22:18:39 By : Revil-Nunor|
|12 / 129||April 16, 2015, 17:59:37 By : Powerfreak3|
|2 / 118||April 15, 2015, 14:25:56 By : elyasnoui|
|15 / 125||April 14, 2015, 21:38:41 By : [Nerodos]|
|3 / 90||April 14, 2015, 20:23:44 By : Revil-Nunor|
|5 / 95||April 14, 2015, 19:24:49 By : ceslovas|
|6 / 224||April 14, 2015, 17:36:09 By : Revil-Nunor|
|11 / 226||April 14, 2015, 17:33:39 By : Revil-Nunor|
Am I missing something or is maintenance really long today?
By : Zartoran - April 14, 2015, 12:21:39
I have been waiting at least 2 hours longer than normal ......
The : 2015-04-14 12:21:39
|4 / 112||April 14, 2015, 12:31:38 By : dirtyvampyre|
|5 / 422||April 14, 2015, 01:29:51 By : xxReaperxxxxx|
|5 / 105||April 11, 2015, 20:52:04 By : Revil-Nunor|
Dragoturkeys released by PUBLIC paddock owner for no reason
By : Azulai - April 08, 2015, 07:11:42
I had 3 turkeys go running off for no reason! I check my paddocks every single day, I move turkeys in and out of paddocks every single day. I thought I might take a break for a couple of days, so I put all of my turkeys in the shed, all fifty bazillion of them. Ok, it's not near that many. I came back today, and started moving turkeys around again, and I was served with a notice stating that some of my turkeys were released. I just checked al...
The : 2015-04-08 07:11:42
|5 / 239||April 11, 2015, 20:35:43 By : InuzukaKiba|
Bontarian alignment NPCs wont give me the quest to become bont
By : XXXThe-KillerXXX - April 11, 2015, 10:53:45
Guys, so I have a problem. None of the npcs that allow you to become bontarian give me the quest. Ta ...
The : 2015-04-11 10:53:45
|6 / 97||April 11, 2015, 20:33:27 By : InuzukaKiba|
|2 / 150||April 10, 2015, 11:49:34 By : gekkegerrie|
NPC won't buy my Dofus?
By : Lost-Worldz - April 10, 2015, 00:47:46
I've sold Kaliptus Dofus to this NPC before for 50kk each, and it worked But now, after the update where you can no longer crush Dofus, the npc won't buy my Dofus It's still showing that it will buy it for 50kk, but when I try to accept, it says This item cannot be destroyed. Is this a bug? T.T...
The : 2015-04-10 00:47:46
|2 / 106||April 10, 2015, 04:43:32 By : Mishna|
|1 / 89||April 10, 2015, 03:31:51 By : Revil-Nunor|
|5 / 182||April 08, 2015, 17:36:07 By : Revil-Nunor|
|7 / 129||April 08, 2015, 02:32:17 By : Revil-Nunor|
|49 / 1667||April 07, 2015, 17:45:45 By : Revil-Nunor|
|4 / 151||April 07, 2015, 04:34:45 By : InuzukaKiba|
Is rushu offline?
By : canchoose - March 28, 2015, 16:40:04
Just got disconnected from rushu server,tried to get back on and it said its offline,i didnt notice it saying maintinence,now it says unknown status. Has it been hacked? Now it says connection to server refused and status unknown, i was leveling fisherman hope its not banned me thinking im a bot or something like that....
The : 2015-03-28 16:40:04
|56 / 1860||April 04, 2015, 08:57:08 By : [Nerodos]|
|2 / 118||April 04, 2015, 06:42:32 By : ikbenmijzelf|
|8 / 185||April 03, 2015, 19:15:53 By : [Nerodos]|
|3 / 118||April 02, 2015, 22:53:19 By : [Nerodos]|
|41 / 1715||April 02, 2015, 04:15:01 By : Lost-Worldz|
|5 / 131||April 01, 2015, 19:17:09 By : Revil-Nunor|
[Bug] F2P players unable to get out of P2P areas.
By : CoolRay - March 30, 2015, 09:22:45
When an f2p player descends into a cavern that is p2p restricted, they cannot interact with the stairs or cavern to get back to f2p, causing them to have to run all the way back to the f2p location or logging out. This can be quite frustrating for newer players and really could use a fix. This bug can be noticed primarily in the Amakna cavern that connects the Gobball Breeding Station and Madr...
The : 2015-03-30 09:22:45
|3 / 161||March 30, 2015, 23:24:45 By : Gunnerwolfang|
|15 / 402||March 30, 2015, 19:18:04 By : kludd|
|4 / 160||March 29, 2015, 12:20:37 By : Schmendrick|
|1 / 163||March 29, 2015, 04:07:37 By : Revil-Nunor|
|1 / 124||March 29, 2015, 03:58:23 By : Revil-Nunor|
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