Problems and solutions Options
|Title||Replies / Views||Last action|
New: Contact a Mod
By : [MOD]Raiu - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
|8085 / 110534||May 13, 2016, 23:02:47 By : ponttujonttu|
Having problems with the Authenticator? Tell us here!
By : castielangell - January 12, 2015, 18:17:36
We're very excited to share the new Authenticator app with all our smartphone and tablet users... but we know that sometimes, things don't got exactly as planned. If you're having problems using the Authenticator that aren't covered in the support FAQ, please let us know about them in this topic and we'll try to help you out as quickly as possible. And remember, if you have a problem related to...
The : 2015-01-12 18:17:36
|92 / 11664||January 07, 2016, 18:01:31 By : jjrjr2010|
[IMPORTANT] Non-exhaustive list of known ingame bugs.
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: October 2, 2015. ---- Hello, this thread's purpose is to create a refer...
The : 2012-12-21 20:55:30
|15 / 6706||October 02, 2015, 17:28:50 By : [Nerodos]|
The Mod Team / Mod FAQ
By : [Themis] - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
|4 / 12795||March 11, 2015, 17:43:52 By : [Izmar]|
|4 / 3375||August 13, 2014, 12:46:57 By : [Izmar]|
Ankama Support: Using the site for the first time
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial! The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
|14 / 2299||July 10, 2014, 00:42:12 By : DragonPixie|
Securing your Ankama Games account
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
|0 / 1415||December 17, 2013, 23:01:17 By : [Nerodos]|
General Information: Alliance names
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
|0 / 1210||August 27, 2013, 15:40:54 By : [Izmar]|
[Guide]Using the Ankama support website
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
|1 / 10427||March 01, 2013, 18:25:25 By : Izmar|
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
|0 / 3776||July 24, 2012, 10:20:24 By : [MOD]Siransi|
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
|0 / 3358||September 25, 2011, 21:05:24 By : [Themis]|
[Tutorial] How to log bugs in DOFUS 2.0
By : [Izmar] - May 05, 2010, 18:06:39
▌Generating a bug report There is a tool in the client that allows you to generate a detailed bug report from inside the game client. You can use this tool in the Live and Beta versions of the client. In your client folder, create a new, empty folder named debug. This folder should be in the same directory as the DOFUS.exe or your config.xml file. After you have done this, you can press ...
The : 2010-05-05 18:06:39
|0 / 7136||May 05, 2010, 18:06:39 By : paralisz|
|1 / 12||Today - 00:21:25 By : Lynn-Reiginleif|
|1 / 14||Yesterday - 22:28:49 By : [Nerodos]|
|1 / 56||Yesterday - 05:53:54 By : Revil-Nunor|
|55 / 2104||Yesterday - 04:40:39 By : mariachiaragoretti|
Ornament of Bonta quest Sharp Eye Silvosse Disciple
By : Descension - May 19, 2016, 16:16:15
Hello, I play on server Helsphine and my player name is Hekate. I have a problem. I did 21 bonta que ...
The : 2016-05-19 16:16:15
|5 / 88||May 24, 2016, 08:25:55 By : JohnBroadley1|
|2 / 61||May 24, 2016, 08:18:13 By : JohnBroadley1|
|0 / 36||May 23, 2016, 10:44:36 By : kasper97|
|2 / 157||May 23, 2016, 07:31:49 By : dgjna|
|4 / 67||May 23, 2016, 03:17:42 By : ianawsome|
|1 / 44||May 23, 2016, 02:51:37 By : Revil-Nunor|
|8 / 96||May 21, 2016, 00:41:00 By : Revil-Nunor|
|1 / 67||May 20, 2016, 21:50:25 By : [Nerodos]|
|2 / 259||May 19, 2016, 16:39:30 By : javamaster2|
|2 / 93||May 19, 2016, 10:04:42 By : [Izmar]|
|7 / 1996||May 19, 2016, 09:22:45 By : Noxilex|
Unable to obtain Ice Kamas by running Frigost dungeons
By : enduroppal - May 18, 2016, 11:14:43
Ahoy, I'm currently gathering Ice Kamas to complete my last Inuit incarnation quest A Thief of A ...
The : 2016-05-18 11:14:43
|2 / 88||May 19, 2016, 07:23:34 By : enduroppal|
|1 / 77||May 19, 2016, 00:13:12 By : Revil-Nunor|
|3 / 153||May 18, 2016, 02:00:07 By : Deviched|
|2 / 115||May 16, 2016, 23:02:56 By : Paxifix|
|0 / 68||May 15, 2016, 21:01:53 By : ferish|
|3 / 122||May 14, 2016, 23:56:55 By : MadSock|
|1 / 100||May 12, 2016, 16:08:41 By : [Nerodos]|
|2 / 104||May 11, 2016, 23:46:33 By : StalenW|
|3 / 155||May 11, 2016, 15:55:10 By : ILoveChestnuts|
|8 / 260||May 11, 2016, 09:45:28 By : Revil-Nunor|
|4 / 204||May 09, 2016, 19:37:16 By : chakorg|
How do I equip my sidekick
By : BlackLiKui - May 08, 2016, 20:58:50
I have 2 sidekicks that have the equip button, but neither is enabled. Is there some sort of feeding or some other requirement to use them? They initially worked an now never appear Oh and these were given to me in game, not through the shop Thanks...
The : 2016-05-08 20:58:50
|8 / 191||May 09, 2016, 13:55:18 By : BlackLiKui|
|1 / 126||May 09, 2016, 06:19:53 By : Revil-Nunor|
Does Ankama delete accounts or remove items from inactive accounts?
By : ForceOfTheAronDragon - May 05, 2016, 19:56:23
Hey! I did not play the game since 2014 i guess. But i will probably come back if the game will b ...
The : 2016-05-05 19:56:23
|5 / 275||May 08, 2016, 22:37:57 By : Paxifix|
|1 / 97||May 08, 2016, 09:41:41 By : Revil-Nunor|
|6 / 234||May 07, 2016, 11:59:56 By : Gunnerwolfang|
|2 / 140||May 07, 2016, 08:57:40 By : Liquid-Flame|
|3 / 151||May 05, 2016, 19:40:28 By : Shrunkin|
|2 / 157||May 05, 2016, 17:16:36 By : Gandereq|
|2 / 172||May 03, 2016, 22:23:17 By : BlackLiKui|
Enter key not working within Dofus client
By : [Nerodos] - June 19, 2015, 13:16:16
Posted in a thread about this already, but I found that the problem was a bit more broad than as covered in that thread so I decided to make a new one. My enter key hasn't been working since I downloaded the game about 20 hours ago, which means I can't use the chat at all. Enter has been working just fine within all of my other programs, so I know it's an isolated issue with Dofus. I've tried rest...
The : 2015-06-19 13:16:16
|9 / 616||May 03, 2016, 20:44:03 By : Liquid-Flame|
|1 / 193||May 02, 2016, 16:23:51 By : [Nerodos]|
|4 / 236||May 01, 2016, 08:56:22 By : rakuha|