Back to forum.dofus.com

No flash

English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Important threads
Thread opened Thread closed Pinned
New: Contact a Mod AnkaTracker  * 1 2 3  158
By : [MOD]Adikia - September 09, 2011, 16:43:26
More ways to find in-game help! IMPORTANT: Moderators are volunteers - they are not Ankama employees - for all issues regarding your account, send a ticket to Support. This thread will NOT be used for people to flame each other. If you have something constructive and helpful to an inquiry or problem, by all means try and help your fellow gamers out. However, do not mislead anyone and do not belittle anyone. Those posts will...
The : 2011-09-09 16:43:26
7893 / 60513 Yesterday - 08:31:43 By : dylandemeraude
Thread opened Thread closed Pinned
[IMPORTANT] Non-exhaustive list of known ingame bugs. ANSWER_TRAK  AnkaTracker  DEVTRACKER 
By : Muniamx - December 21, 2012, 20:55:30
Translation of the French side list. This is a translation of the bug list found at Click here . That page may be more up to date than this one. In case of conflict, the original has precedence. Enjoy! (Please keep in note, [Briss] is the one in charge of that list. Sending me reports or reporting them in this thread will yield nothing...) Last updated: July 16, 2014. ---- Hello, this thread's purpose is to create a referen...
The : 2012-12-21 20:55:30
11 / 3903 July 16, 2014, 17:32:36 By : [Nerodos]
Thread opened Thread closed Pinned
Ankama Support: Using the site for the first time NEWS 
By : [Izmar] - March 28, 2014, 12:00:00
A new website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial!   The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering ...
The : 2014-03-28 12:00:00
14 / 519 July 10, 2014, 00:42:12 By : DragonPixie
Thread opened Thread closed Pinned
[Tutorial] How to Install DOFUS 2.0 (Win/Mac/Linux) DEVTRACKER  ANSWER_TRAK  * 1 2 
By : Izmar - December 04, 2009, 10:35:34
Dofus 2.0 Installation (English screenshots thanks to zetzima, Autochthonous and DejanM!) 1. Download Setup (Uplauncher) You can download the Dofus2 installer at any time from the following addresses, depending on your operating system: -Windows: Click here -Mac OS: Click here -Linux: Click here 2. How to Install the Uplauncher 2a. Installing Windows 95/98/98SE/Millenium We're sorr...
The : 2009-12-04 10:35:34
53 / 13728 June 17, 2014, 16:24:03 By : o-fiona-o
Thread opened Thread closed Pinned
Securing your Ankama Games account AnkaTracker 
By : [Nerodos] - December 17, 2013, 23:01:17
Securing an Ankama Games accountAnkama Games wants to remind you of some rules and principles to apply in order to guarantee the safety of your Ankama Games account. Not respecting this guidelines will expose you to sanctions on your Ankama Games account(s), if you ever feel the need to file a complaint for an account or items theft. Ankama Shield What is Ankama Shield? Ankama Shield ...
The : 2013-12-17 23:01:17
0 / 425 December 17, 2013, 23:01:17 By : [Nerodos]
Thread opened Thread closed Pinned
General Information: Alliance names AnkaTracker 
By : [Izmar] - August 27, 2013, 15:40:54
SERVICE ANNOUNCEMENT The support team will now be renaming alliances with names or tags that do not comply with the Terms and Conditions of DOFUS. If you have an alliance with a name or tag that does not follow the rules below, it will be renamed: [*]Names must correspond to a pronounceable word (e.g. the word ssdfzxjf does not respect this rule);[*]Does not refer to a political orient...
The : 2013-08-27 15:40:54
0 / 420 August 27, 2013, 15:40:54 By : [Izmar]
Thread opened Thread closed Pinned
[Guide]Using the Ankama support website DEVTRACKER 
By : InuzukaKiba - September 07, 2009, 06:24:48
If you haven't dealt with Ankama Support before, read the first paragraphs before going to the easy-to-access links. The stuff right after the table of contents, and the part with the big quote box after the Ankama Shield stuff. If you're here for an Ankama Shield issue, I made it the first section. Once again, if you're unfamiliar with Ankama Support, read the first stuff. You should also read ...
The : 2009-09-07 06:24:48
1 / 8294 March 01, 2013, 18:25:25 By : Izmar
Thread opened Thread closed Pinned
Moderator Office Hours
By : [MOD]Adikia - September 09, 2011, 16:27:30
#dofus The following is a list of IRC office hours for any of the moderators that are available to be in the #dofus room. [MOD]Karevo - Thurs 9pm-10pm DUT / Mon - 9pm to 10pm DUT [MOD]Kormeid - Mon to Thurs 3am to 6am DUT The details for joining IRC: Server: moonlight.se.eu.synirc.net Port: 6667 Room: #dofus (remember to type /join #dofus) You can also use this handy dandy direct lin...
The : 2011-09-09 16:27:30
1 / 4865 November 07, 2012, 23:10:07 By : [Izmar]
Thread opened Thread closed Pinned
Important information for Aermyne players
By : [MOD]Siransi - July 24, 2012, 10:20:24
Hello Aermyne players! This forum is intended for players from the servers Rushu, Rosal, Solar, Shika and Zatoishwan. If you play on Aermyne and speak English, you are welcome to take part in general discussions and ask questions to other players. But please be aware that you are not officially part of our English-speaking community. Aermyne belongs to the German, Dutch, Portuguese and Italian ...
The : 2012-07-24 10:20:24
0 / 2900 July 24, 2012, 10:20:24 By : [MOD]Siransi
Thread opened Thread closed Pinned
The Mod Team / Mod FAQ
By : [MOD]Themis - March 16, 2011, 18:24:50
Hello dear players, I'd like to introduce you to the current Mod team: Active mods You can send screenshots of bad behaviour, bot reports and the likes to these mods via Ankabox. You can compose a new message to any moderator in the following list by clicking on their name. Before contacting a moderator, you should read the Moderator FAQ, to find out what a moderator can and cannot do. ...
The : 2011-03-16 18:24:50
3 / 8051 April 14, 2012, 03:26:30 By : [MOD]Adikia
Thread opened Thread closed Pinned
Ingame Links?
By : [Themis] - September 25, 2011, 21:05:24
Well hello there! If you were ingame an received a message from a Moderator that had a Clickable Link then this ( mostly ) is where you will end up. Below are a list of topics / pages that will relate to your issue... Common Scams, How to recognise them and keep yourself safe I've been sanctioned whats this, where are those rules!? I've been told my account name/player name is BAD...
The : 2011-09-25 21:05:24
0 / 2571 September 25, 2011, 21:05:24 By : [Themis]
Thread opened Thread closed Pinned
[Tutorial] How to log bugs in DOFUS 2.0 DEVTRACKER 
By : Izmar - May 05, 2010, 18:06:39
▌How can I log a DOFUS bug? To enable the logging system, you must go into the Support tab, situated in the game options menu. Please note: activation and deactivation of the system is not effective until you completely restart the client. You must then download the utility tool to recover the game session logs which are stored on your computer. This application is available for downloa...
The : 2010-05-05 18:06:39
0 / 5616 May 05, 2010, 18:06:39 By : paralisz
Forum threads
Thread opened Thread closed  
Transfer question
By : lorenzoasdfghjkl - Today - 11:06:23
Hey i sended a ticket if i maby could change community (with certain reasons ofcourse) and i got thi…...
The : 2014-07-28 11:06:23
2 / 30 Today - 16:15:04 By : lorenzoasdfghjkl
Thread opened Thread closed  
No support reply
By : superbroer - Yesterday - 23:21:31
HI can a ankama emplyee please check my ticket? its been open for 8 months with no reply. its the RESTRICTED COMMUNITY ACCESS ticket...
The : 2014-07-27 23:21:31
1 / 38 Today - 01:21:02 By : Revil-Nunor
Thread opened Thread closed  
Devotion for eciflip Quest
By : Hahnzzz - Yesterday - 07:44:24
help can anyone help me .. im in start with devotion for eciflip quest ... it said to click the statue to…...
The : 2014-07-27 07:44:24
4 / 54 Yesterday - 19:06:42 By : Revil-Nunor
Thread opened Thread closed  
problem with tickets
By : wantamalk - Yesterday - 13:51:48
problem with tickets i have been waiting now for more than 17 days since i post my problem about transfer character on su…...
The : 2014-07-27 13:51:48
1 / 21 Yesterday - 13:54:24 By : Schmendrick
Thread opened Thread closed  
Uplauncher Problems-2 windows
By : blane - July 26, 2014, 20:14:20
Alright, every time, for the past couple days, I start up Dofus, it opens two windows. One window, t…...
The : 2014-07-26 20:14:20
13 / 63 July 26, 2014, 23:15:53 By : Revil-Nunor
Thread opened Thread closed  
stupid shield
By : phillbot - July 26, 2014, 14:02:53
basically when i try log on its putting me in restricted mode for security reasons what actions must…...
The : 2014-07-26 14:02:53
1 / 57 July 26, 2014, 18:08:18 By : Revil-Nunor
Thread opened Thread closed  
Dofus Sites
By : OhGurl - July 25, 2014, 18:44:53
Anybody else having problems with the various Dofus sites, including this one?...
The : 2014-07-25 18:44:53
4 / 81 July 26, 2014, 18:01:34 By : Revil-Nunor
Thread opened Thread closed  
Bots in the Kolo
By : Sackrace - July 26, 2014, 13:08:35
The Bots in kolo are now here in Solar. I think i remember them being a problem on Zato. Just hoping if a MOD could come and give some attention to the kolo? It's frustrating when you get two bots on your team! If you go to the Kolo building, half the fights are normally bot vs bot, Or 2 bots in a team I've also started taking screenshots (with /time and /whois) of these bots, if a MOD would...
The : 2014-07-26 13:08:35
0 / 46 July 26, 2014, 13:08:35 By : Sackrace
Thread opened Thread closed  
Problem buying Ogrines.
By : DragonmasterLance - July 25, 2014, 05:54:18
I just tried buying 6000 ogrines but for some reason it keeps saying that no payment has been regist…...
The : 2014-07-25 05:54:18
4 / 80 July 26, 2014, 04:47:55 By : Revil-Nunor
Thread opened Thread closed  
Having a Quest Bug
By : Reachingthelimits - July 18, 2014, 23:56:29
I'm having a Quest bug Hi everyone , my name is Shield-Rave. Today i was doing some quests while i stumbled across a bug…...
The : 2014-07-18 23:56:29
9 / 160 July 26, 2014, 04:29:05 By : Reachingthelimits
Thread opened Thread closed  
In regards to a bug that I have encountered and still encounter (Koth timer bug). Please help!!!
By : Librarycard - July 25, 2014, 13:44:03
Basically when I highlight over a weakened prism that is due to go into a king of the hill stage, in…...
The : 2014-07-25 13:44:03
1 / 74 July 25, 2014, 17:48:00 By : Revil-Nunor
Thread opened Thread closed  
Uplauncher Problems
By : XXXHEIKOXXX - July 25, 2014, 12:13:44
Hello guys, first i wanna say my english is not my native language :D I got a problem with t…...
The : 2014-07-25 12:13:44
1 / 43 July 25, 2014, 17:47:16 By : Revil-Nunor
Thread opened Thread closed  
Ticket Problem AnkaTracker 
By : Jakey-8D - July 25, 2014, 08:27:02
Tried recovering my account Anyone have any ideas with whats wrong regarding dofus' s tickets, I forgot my secret answer on my o…...
The : 2014-07-25 08:27:02
1 / 49 July 25, 2014, 09:58:08 By : [Izmar]
Thread opened Thread closed  
Cannot Download AnkaTracker 
By : Mouse69 - July 14, 2014, 21:32:46
Norton Blocking due to Trojan Virus Detected My old Dofus installation collapsed and I need to delete it and re-download the game. The installer …...
The : 2014-07-14 21:32:46
3 / 118 July 24, 2014, 22:47:53 By : Revil-Nunor
Thread opened Thread closed  
659700 missing
By : NotACheater - July 23, 2014, 13:14:44
Gein disappeared Name: Russian-Bearr Server: Solar Times to be reached via chat: 08:00am - 02:00am (not during 12:30-13:00 or 17:45-18:30) It's a Wanted. I've killed Gein and headed to local prison at srambad, right where was a Wanted notice for Gein to hand him over and take my reward. So i spoke to sacrier near the cage, but the text was in french!!! This sacrier turned out to be a quest NPC and he DISPLAC...
The : 2014-07-23 13:14:44
12 / 129 July 24, 2014, 17:34:26 By : Revil-Nunor
Thread opened Thread closed  
A small problem with couple items of Boutique AnkaTracker 
By : Uninvited - July 24, 2014, 10:21:48
I've thought about subscribing and stocking up on Ogrines in near future, and i've thought about buy…...
The : 2014-07-24 10:21:48
3 / 66 July 24, 2014, 11:38:08 By : Uninvited
Thread opened Thread closed  
Dofus Updater Error ANSWER_TRAK  AnkaTracker  * 1 2 
By : peace-baby - May 07, 2014, 19:01:15
Updater says data is out of sync hey, i got a message saying: 'The update server appears to be out of sync. Our teams are working …...
The : 2014-05-07 19:01:15
52 / 700 July 23, 2014, 20:38:13 By : Arrrc-fortune
Thread opened Thread closed  
problems with buying ogrines with paypal
By : nomportant - April 07, 2014, 19:02:46
so i've been trying to buy a pack of 23000(40dollars) ogrines(partly because of the parasymbic gift)…...
The : 2014-04-07 19:02:46
9 / 313 July 23, 2014, 20:24:26 By : Revil-Nunor
Thread opened Thread closed  
dofus updater stuck at 98.52% AnkaTracker 
By : nielsso - July 22, 2014, 23:16:10
when i try to start dofus, the dofus updater needed to update the game, now it is stuck at 98.52% ar…...
The : 2014-07-22 23:16:10
5 / 84 July 23, 2014, 18:23:52 By : nielsso
Thread opened Thread closed  
Can't launch dofus AnkaTracker 
By : Yuki2012 - July 23, 2014, 14:46:30
can't launch dofus i can't launch dofus here is a picture of what it says Click here%202014-07-23%2014-44-12-916.jpg...
The : 2014-07-23 14:46:30
22 / 81 July 23, 2014, 17:39:17 By : [Nerodos]
Thread opened Thread closed  
range modifiable bug
By : buuujaaa - July 23, 2014, 16:18:09
Hey hey, I'm using blazing fist and in the spell tab it sais it has 1-7 range, but modifiable, i …...
The : 2014-07-23 16:18:09
1 / 48 July 23, 2014, 16:53:12 By : Sackrace
Thread opened Thread closed  
My Dofus Launcher crashed?
By : Dieene - July 23, 2014, 13:12:01
I don't know if i'm the only 1 with this problem, but, I can start my Dofus launcher but than there …...
The : 2014-07-23 13:12:01
2 / 57 July 23, 2014, 14:36:39 By : MetalLuna
Thread opened Thread closed  
Any way of getting my accounts back?
By : Bubbl3z - March 07, 2013, 00:22:34
I had many accounts I used to play a few years ago. I played them on and off from time to time. Sinc…...
The : 2013-03-07 00:22:34
13 / 1089 July 23, 2014, 10:03:40 By : Amanatsu
Thread opened Thread closed  
Where are those vulkania arches?
By : gaderrets - July 20, 2014, 08:47:17
I need to soul the juvenile arches, but every day I look around at all the places the can be, I figh…...
The : 2014-07-20 08:47:17
2 / 116 July 23, 2014, 00:35:22 By : HeadMasterWhompus
Thread opened Thread closed  
Otamailse /Vulkorog quest bug
By : Nerd-Tease - July 08, 2014, 23:11:08
So, it appears not finishing one of the quests on these islands from previous ears, interferes with …...
The : 2014-07-08 23:11:08
13 / 306 July 22, 2014, 14:13:03 By : Amanatsu
Thread opened Thread closed  
New launcher is dead to my laptop. AnkaTracker 
By : Maeltia - July 21, 2014, 18:21:45
So since there is this backlog of answering tickets, will I get a day refunded for everyday I can't …...
The : 2014-07-21 18:21:45
2 / 84 July 21, 2014, 18:44:48 By : Maeltia
Thread opened Thread closed  
Brother banned on Dofus after coming back from 4 years ago AnkaTracker 
By : New - July 20, 2014, 22:07:59
My brother wanted to play Dofus again and logged in last week to check on his characters, we went to…...
The : 2014-07-20 22:07:59
3 / 184 July 21, 2014, 15:42:36 By : [Izmar]
Thread opened Thread closed  
Payment declined... but work with everyother website... come on ankama!
By : Henry-S - July 21, 2014, 01:14:43
Another mess made of a simple task Well I tried to make an ogrine purchase but ankama said that my paypal wasnt working and to send a t…...
The : 2014-07-21 01:14:43
2 / 81 July 21, 2014, 01:57:48 By : Henry-S
Thread opened Thread closed  
bomb bug
By : natliraren - July 20, 2014, 10:26:56
Cannot cast it directly Sometimes, I cannot cast bomb directly at the target. I try again and again and nothing happends. Th…...
The : 2014-07-20 10:26:56
1 / 89 July 20, 2014, 19:25:31 By : Revil-Nunor
Thread opened Thread closed  
Dofus no sound linux
By : Zapper - July 07, 2014, 17:43:10
Hi all, im back after a 1 year break. Just installed dofus on my Ubuntu machine (12.04) using the software centre installer. Also installed adobe air following instructions and added my user to the sound group. And yet no sound at all in game. I have tried everything i know without success. Seen old posts around reporting this. Is there any fix that I have missed? Is this a feature (bug) for...
The : 2014-07-07 17:43:10
5 / 132 July 20, 2014, 06:51:34 By : vagabaka
Thread opened Thread closed  
dofus not working on mac
By : mofreesa - July 20, 2014, 01:09:45
i have a mac. every time i open dofus, it does not respond Baisically i have a mac mini 10.6.8, every time when i double click the dofus app. the game pops out…...
The : 2014-07-20 01:09:45
0 / 49 July 20, 2014, 01:09:45 By : mofreesa
Thread opened Thread closed  
Reporting someone for blocking a merchant slot?
By : nabz4ayman - July 19, 2014, 13:54:27
I've got a screenshot of someone who is blocking a merchant spot by putting up astrub beer for 1.5mk…...
The : 2014-07-19 13:54:27
1 / 94 July 19, 2014, 18:13:43 By : Revil-Nunor
Thread opened Thread closed  
Need help launching Dofus 2
By : wafle - June 06, 2014, 22:26:25
For some time now I have not been able to access Dofus 2 at all. For some reason it does not let me …...
The : 2014-06-06 22:26:25
23 / 552 July 19, 2014, 08:16:05 By : wafle
Thread opened Thread closed  
Cawwot dofus quest bug
By : iToad - July 11, 2014, 22:40:48
ive been working on getting a cawwot dofus on 2 characters. Ive had them doing each quest side by si…...
The : 2014-07-11 22:40:48
3 / 121 July 18, 2014, 23:41:11 By : Revil-Nunor
Thread opened Thread closed  
Long ticket waiting time AnkaTracker 
By : GundamExiaTransAm - July 18, 2014, 21:35:09
Good evening So my account was recently banned and I had sent a ticket almost 3 weeks ago, Ankama replied telling me it was put Under protection and wanted to see ID, I had sent them passsport photos etc and still havent replied to my ticket, what is up with the support system? Can any MOD's or players who faced this issue help me please? I just want to play the game ! My character missed his p...
The : 2014-07-18 21:35:09
4 / 97 July 18, 2014, 21:52:59 By : [Nerodos]
Thread opened Thread closed  
Dofus 2.21.3.86245 problem
By : Don-Marciano - July 17, 2014, 13:49:10
So I tried to log in today and it says that I need to install the Dofus version 2.21.3.86245 in orde…...
The : 2014-07-17 13:49:10
5 / 126 July 17, 2014, 17:45:10 By : Revil-Nunor
Thread opened Thread closed  
[HELP!] Installation problem
By : VU1TURE - July 17, 2014, 12:42:33
Basically I was going to play on Dofus this morning and when I went to log in it told me I need to update it to another version, so I decided to close it and load the uplauncher I was expecting an update but no update. Anyway so I went to the dofus website to redownload dofus, and it download the new uplauncher which I had never seen before because I was using the old one. And this new uplauncher ...
The : 2014-07-17 12:42:33
1 / 91 July 17, 2014, 17:43:33 By : Revil-Nunor
Thread opened Thread closed  
Make love not war, wabbit island quest
By : podrumar - July 17, 2014, 16:10:16
I can't seem to find a way to even get to 22, -7. I need to get the egg and I know you have to go un…...
The : 2014-07-17 16:10:16
1 / 59 July 17, 2014, 16:51:45 By : Mishna
Top