First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents, and they are currently going through training to handle English tickets for DOFUS and WAKFU. These new agents should be able to start answering your tickets by next week.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
Test Server Options
|Title||Replies / Views||Last action|
|0 / 848||July 17, 2014, 19:16:51 By : [Izmar]|
How to Install the Beta Client
By : Izmar - May 17, 2011, 17:31:59
If you already have the DOFUS beta client installed, simply run the beta Uplauncher to have your game updated to the current Beta version. If you do not already have the beta client installed, please use the links below to download and install the beta client. The current beta is testing the new DOFUS version 2.22.0. The 2.22 Beta Changelog is available here. Windows Beta 2.14 Mac ...
The : 2011-05-17 17:31:59
|1 / 53959||November 28, 2013, 10:25:47 By : [Ourson]|
Devs on the Test server
By : Izmar - May 30, 2011, 11:08:20
When a new beta version is released, the Dofus developers are often on the beta server during Ankama office hours (9 AM GMT+1 to 6 PM GMT+1). Some of them can speak enough English to have a conversation with the help of Google Translate; if you would like to speak with them about bugs or problems in the beta, come to (-2,0) and look for [Sili] (interfaces), [Briss] (bugs), [Toun], and [Exi]. Us...
The : 2011-05-30 11:08:20
|14 / 8415||November 27, 2013, 14:20:44 By : [Izmar]|
[MAC/Win] Beta 2.17: "This installation may be damaged"
By : Izmar - February 14, 2013, 02:26:59
Hi guys, Marwen on Imps Village posted this possible fix for the Mac error when patching the beta (thanks Marwen!) I had this error on my Mac computer (10.7.5), tried it, and it worked, so I'm sharing it with you. If you're comfortable with using the Terminal, this line is all you need: rm /Applications/DofusBeta.app/Contents/Resources/Dofus.app/Contents/Resources/META-INF/AIR/publishe...
The : 2013-02-14 02:26:59
|17 / 4708||November 27, 2013, 14:04:52 By : [Izmar]|
Test Server FAQ
By : [MOD]Raiu - June 15, 2008, 18:58:27
This FAQ lists many of the most frequently asked questions. __ What purpose does the beta test serve? The beta test phases serve to verify that the impending modifications to the game are viable and that no other bugs have appeared. For example, it lets us have responses from the players to learn which modifications they think are good and which are bad, and why. Why are the levels of m...
The : 2008-06-15 18:58:27
|0 / 16553||June 15, 2008, 18:58:27 By : [MOD]Raiu|
When legend lives...
By : [Nerodos] - July 17, 2014, 10:20:00
Her aura has been hovering over the World of Twelve for generations. Symbol of freedom for some, legendary creature for others, she has been at the heart of the most passionate of debates. She is adored by the Mini Inuits under the name of Kideebom... You know her as: the Whale! Today, Mother Nature needs you! The legendary Frigost Whale is contaminated, she's dumping infected (or is it infect...
The : 2014-07-17 10:20:00
|14 / 393||Today - 16:39:50 By : Gunnerwolfang|
By : Zarnal-Ahkna - Today - 09:18:29
I logged on to my panda on beta server today, and saw all my spell points were resetted due to changes to my spells although, I didn't see any changes in my spell tab. is this a bug, or just something which always happens when beta server resets?...
The : 2014-07-22 09:18:29
|1 / 46||Today - 11:48:33 By : Private-Prinny|
|0 / 61||July 19, 2014, 11:45:57 By : Nerd-Tease|
|2 / 115||July 18, 2014, 04:05:02 By : OhGurl|
|16 / 119||July 17, 2014, 21:49:56 By : [Nerodos]|
Will Banging Our Forks and Knives on the Table Help?
By : OhGurl - June 01, 2014, 19:16:17
Beta! Beta! Beta! No, not me, I'm not the least bit excited for a new questable dofus. Never hap ...
The : 2014-06-01 19:16:17
|14 / 917||June 26, 2014, 09:09:15 By : Leduruk|
What is the point of heroic beta? (Yes, a complaint)
By : AlphaUnit - June 13, 2014, 18:17:24
Honestly, the title says it all. I only play the beta to test out new content and Kolo since my server Kolo is pretty bad (Still waiting for inter-server kolo...) But the problem here isn't about the Kolo, it's about Heroic mode interfering with my PvM. Honestly, these ganging PvP guys think they're the hot shots because they get 4 people to gang my Enu, Iop and Eni.. That's over half of my PvM ...
The : 2014-06-13 18:17:24
|28 / 668||June 18, 2014, 15:24:38 By : donmasa|
|3 / 150||June 15, 2014, 02:18:16 By : Revil-Nunor|
|24 / 739||June 14, 2014, 19:50:30 By : Revil-Nunor|
BETA 2.21 Changelog
By : [Nerodos] - June 05, 2014, 17:23:36
Sram Dimension: [*]The Sram dimension ( Srambad ) is available, accessible via the dimensional portal system. It gives access to 3 areas, 3 dungeons, and 1 conquest village.[*]New quests are available in this Divine Dimension. After the god Enutrof's dimension, it is the god Sram's domain that opens its doors to adventurers! Go to the Voyager's Tower and in the Srambad outpost to start a series of...
The : 2014-06-05 17:23:36
|4 / 1876||June 13, 2014, 16:39:55 By : [Nerodos]|
ZOMG Leash nerf needs review
By : Azraelon - June 08, 2014, 00:36:53
Osamodas: Natural resistance: The resurrected no longer suffer the effects of the spell. The spell points invested are returned. Toad: The resurrected no longer suffer the effects of the spell. The spell points invested are returned. Spiritual Leash: The Risen People no longer happening in the untreatable condition. The AP cost increases to 3 at all levels of the spell. The r...
The : 2014-06-08 00:36:53
|19 / 860||June 13, 2014, 04:49:56 By : Azraelon|
|1 / 181||June 13, 2014, 03:48:39 By : OhGurl|
|6 / 424||June 12, 2014, 06:50:40 By : OhGurl|
|0 / 139||June 09, 2014, 19:44:23 By : spamres|
|0 / 170||June 09, 2014, 03:15:56 By : Linyth|
|1 / 267||June 08, 2014, 21:00:07 By : Revil-Nunor|
|5 / 291||June 06, 2014, 21:57:29 By : Blazeron|
|0 / 159||June 05, 2014, 05:36:57 By : Nerd-Tease|
|1 / 145||June 04, 2014, 19:17:25 By : Sackrace|
|7 / 230||June 02, 2014, 19:00:07 By : FreshFlesh|
|15 / 910||May 17, 2014, 22:32:55 By : Multibelief|
Dofus Beta help
By : griffen206 - May 11, 2014, 21:31:55
I have no clue as to how Dofus Beta works right now i have full moowolf set and some nice trophies level 159 I download the beta for the first time and when I get on my guy is level 144 with my old chance set- is this how beta is suppose to work?...
The : 2014-05-11 21:31:55
|2 / 249||May 11, 2014, 23:35:39 By : griffen206|
|4 / 246||May 08, 2014, 18:45:47 By : Lliquid|
|1 / 329||April 28, 2014, 03:29:10 By : NELSON-MAGNO|
|33 / 1006||April 14, 2014, 19:40:35 By : -Nodoka-|
|3 / 310||April 11, 2014, 12:44:35 By : [Reaj-Knorg]|
|4 / 458||April 08, 2014, 17:32:47 By : OhGurl|
Map of Enurado(beta)
By : SilverhandII - April 02, 2014, 13:11:57
Note: this is a work in progress, it's a bit rough at the moment, but it should give you an idea of what the place looks like and how it's laid out. For reference, the bottom map is the entrance, at coordinates [0,0], and the one diagonally above it is [-1,-1], you can deduce the rest from there. as of April 2nd Click here The gold area is for level 100s, the area to the right is the level ...
The : 2014-04-02 13:11:57
|3 / 509||April 03, 2014, 02:56:49 By : SilverhandII|
|23 / 419||April 02, 2014, 20:45:09 By : [Nerodos]|
[Update] New Uplauncher Beta Available Today!
By : [Izmar] - February 27, 2014, 10:25:52
Dear Beta Testers, Today we will have an update of the Uplauncher, which will include the following changes:General [*]The Uplauncher can now check for updates at regular intervals automatically. [*]By placing the Uplauncher in the notification area, the updates will be installed as soon as they are available. [*]You can also activate Turtle mode from the context menu of the system tray. T...
The : 2014-02-27 10:25:52
|6 / 1851||April 01, 2014, 11:15:01 By : [Ourson]|
|15 / 948||April 01, 2014, 07:02:52 By : turtlewarriour|
[BETA Changelog] Version 2.19.0 - March 28, 2014
By : [Nerodos] - March 31, 2014, 20:34:31
Please note: This Changelog contains terms and names that have not yet been translated into English. Enutrof Divine Dimension:[*]The Enutrof Divine Dimension (Enurado) is now available in-game. To find its entrance portal, one need to first go to the Errant Tower at [-22,-24]. This Dimension contains 3 main areas, 3 dungeons (levels 100, 150, and 200), quests, new families of monsters and sets....
The : 2014-03-31 20:34:31
|1 / 900||March 31, 2014, 20:34:31 By : [Nerodos]|
Treasure hunt translations from French to English
By : Aldarana - March 29, 2014, 10:50:26
This list in incomplete, and some of the translations may not be accurate, but here's some phrases that may help with the treasure hunting on the test server. arbre - tree alchimistes - alchemists ballot de paille - straw bale barre - bar/obstacle beige - beige blanc - white bleu - blue bouteille - bottle cachée - hidden caisse - case/box calciné - burnt? canon - gun canne à pêc...
The : 2014-03-29 10:50:26
|3 / 842||March 31, 2014, 17:36:13 By : Aldarana|
|2 / 257||March 31, 2014, 02:14:07 By : Revil-Nunor|
|5 / 570||March 30, 2014, 12:20:12 By : Amanatsu|
|2 / 171||March 30, 2014, 12:01:16 By : SilverhandII|
|2 / 309||March 30, 2014, 00:31:07 By : Revil-Nunor|
|5 / 494||March 25, 2014, 16:34:55 By : Revil-Nunor|
|12 / 671||February 28, 2014, 12:12:56 By : [Ourson]|
|2 / 350||February 12, 2014, 03:05:14 By : OhGurl|
[BETA Changelog] Version 2.18.0 - January 29, 2014
By : [Izmar] - January 29, 2014, 21:10:36
New area: Stontusk Desert :[*] Packs of furry creatures have appeared in the desolate barren lands in the North-East of Cania. Their leader will soon meet King Allister, and the seneschal Jakob Ladda might just need your help for this very occasion. Go to Amakna Castle to find out more![*] A wayward traveler is moping away in Kanigrula's jail... if you can free her, she will reward you with a new...
The : 2014-01-29 21:10:36
|1 / 2818||February 07, 2014, 15:46:27 By : [Izmar]|
|6 / 485||February 07, 2014, 11:34:38 By : Gunnerwolfang|
|3 / 325||February 06, 2014, 16:03:24 By : Darkstorm|
|0 / 286||February 05, 2014, 09:08:11 By : OhGurl|
|9 / 624||February 02, 2014, 04:11:20 By : Gunnerwolfang|