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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents, and they are currently going through training to handle English tickets for DOFUS and WAKFU. These new agents should be able to start answering your tickets by next week.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

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Important threads
Thread opened Thread closed Pinned
[BETA Changelog] Version 2.22.0 - July 17, 2014 AnkaTracker  DEVTRACKER 
By : [Izmar] - July 17, 2014, 19:16:51
Albatrocious Rock Some thought she was only a legend... After years spent hidden at the bo…...
The : 2014-07-17 19:16:51
0 / 848 July 17, 2014, 19:16:51 By : [Izmar]
Thread opened Thread closed Pinned
How to Install the Beta Client DEVTRACKER 
By : Izmar - May 17, 2011, 17:31:59
If you already have the DOFUS beta client installed, simply run the beta Uplauncher to have your game updated to the current Beta version. If you do not already have the beta client installed, please use the links below to download and install the beta client. The current beta is testing the new DOFUS version 2.22.0. The 2.22 Beta Changelog is available here. Windows Beta 2.14 Mac ...
The : 2011-05-17 17:31:59
1 / 53959 November 28, 2013, 10:25:47 By : [Ourson]
Thread opened Thread closed Pinned
Devs on the Test server DEVTRACKER 
By : Izmar - May 30, 2011, 11:08:20
When a new beta version is released, the Dofus developers are often on the beta server during Ankama office hours (9 AM GMT+1 to 6 PM GMT+1). Some of them can speak enough English to have a conversation with the help of Google Translate; if you would like to speak with them about bugs or problems in the beta, come to (-2,0) and look for [Sili] (interfaces), [Briss] (bugs), [Toun], and [Exi]. Us...
The : 2011-05-30 11:08:20
14 / 8415 November 27, 2013, 14:20:44 By : [Izmar]
Thread opened Thread closed Pinned
[MAC/Win] Beta 2.17: "This installation may be damaged" DEVTRACKER 
By : Izmar - February 14, 2013, 02:26:59
Hi guys, Marwen on Imps Village posted this possible fix for the Mac error when patching the beta (thanks Marwen!) I had this error on my Mac computer (10.7.5), tried it, and it worked, so I'm sharing it with you. If you're comfortable with using the Terminal, this line is all you need: rm /Applications/DofusBeta.app/Contents/Resources/Dofus.app/Contents/Resources/META-INF/AIR/publishe...
The : 2013-02-14 02:26:59
17 / 4708 November 27, 2013, 14:04:52 By : [Izmar]
Thread opened Thread closed Pinned
Test Server FAQ
By : [MOD]Raiu - June 15, 2008, 18:58:27
This FAQ lists many of the most frequently asked questions. __ What purpose does the beta test serve? The beta test phases serve to verify that the impending modifications to the game are viable and that no other bugs have appeared. For example, it lets us have responses from the players to learn which modifications they think are good and which are bad, and why. Why are the levels of m...
The : 2008-06-15 18:58:27
0 / 16553 June 15, 2008, 18:58:27 By : [MOD]Raiu
Forum threads
Thread opened Thread closed  
When legend lives... AnkaTracker 
By : [Nerodos] - July 17, 2014, 10:20:00
Her aura has been hovering over the World of Twelve for generations. Symbol of freedom for some, legendary creature for others, she has been at the heart of the most passionate of debates. She is adored by the Mini Inuits under the name of Kideebom... You know her as: the Whale! Today, Mother Nature needs you! The legendary Frigost Whale is contaminated, she's dumping infected (or is it infect...
The : 2014-07-17 10:20:00
14 / 393 Today - 16:39:50 By : Gunnerwolfang
Thread opened Thread closed  
panda changes?
By : Zarnal-Ahkna - Today - 09:18:29
I logged on to my panda on beta server today, and saw all my spell points were resetted due to changes to my spells although, I didn't see any changes in my spell tab. is this a bug, or just something which always happens when beta server resets?...
The : 2014-07-22 09:18:29
1 / 46 Today - 11:48:33 By : Private-Prinny
Thread opened Thread closed  
New Monster bug Regarding summons
By : Nerd-Tease - July 19, 2014, 11:45:57
I'm not sure if all summons are doing this, but similar to the old harpooner bug with kolosso and th…...
The : 2014-07-19 11:45:57
0 / 61 July 19, 2014, 11:45:57 By : Nerd-Tease
Thread opened Thread closed  
Test Server Characters?
By : power-of-the-universe-nebula - July 16, 2014, 20:34:46
Just a simple question, yet no one answers them. How come in a test server, I have to create a ch…...
The : 2014-07-16 20:34:46
2 / 115 July 18, 2014, 04:05:02 By : OhGurl
Thread opened Thread closed  
Beta Install Issues AnkaTracker 
By : [Nerodos] - July 17, 2014, 20:42:58
Where can I exactly download this beta? I can't find it anywhere. Now. You don't have that folder. It's odd alright. What folders DO you have?...
The : 2014-07-17 20:42:58
16 / 119 July 17, 2014, 21:49:56 By : [Nerodos]
Thread opened Thread closed  
Will Banging Our Forks and Knives on the Table Help? AnkaTracker 
By : OhGurl - June 01, 2014, 19:16:17
Beta! Beta! Beta! No, not me, I'm not the least bit excited for a new questable dofus. Never hap…...
The : 2014-06-01 19:16:17
14 / 917 June 26, 2014, 09:09:15 By : Leduruk
Thread opened Thread closed  
What is the point of heroic beta? (Yes, a complaint)
By : AlphaUnit - June 13, 2014, 18:17:24
Honestly, the title says it all. I only play the beta to test out new content and Kolo since my server Kolo is pretty bad (Still waiting for inter-server kolo...) But the problem here isn't about the Kolo, it's about Heroic mode interfering with my PvM. Honestly, these ganging PvP guys think they're the hot shots because they get 4 people to gang my Enu, Iop and Eni.. That's over half of my PvM ...
The : 2014-06-13 18:17:24
28 / 668 June 18, 2014, 15:24:38 By : donmasa
Thread opened Thread closed  
(EN) Out of Sync (WIN XP)
By : RYL-Illusion - June 14, 2014, 15:14:11
Dofus Beta I've had this problem for hours on end, I can co…...
The : 2014-06-14 15:14:11
3 / 150 June 15, 2014, 02:18:16 By : Revil-Nunor
Thread opened Thread closed  
Beta Problems
By : lostisanoob - June 03, 2014, 20:30:21
Hi, does anyone know why I'm getting this message whenever I click on the 'Play' button? I've tried …...
The : 2014-06-03 20:30:21
24 / 739 June 14, 2014, 19:50:30 By : Revil-Nunor
Thread opened Thread closed  
BETA 2.21 Changelog DEVTRACKER 
By : [Nerodos] - June 05, 2014, 17:23:36
Sram Dimension: [*]The Sram dimension ( Srambad ) is available, accessible via the dimensional portal system. It gives access to 3 areas, 3 dungeons, and 1 conquest village.[*]New quests are available in this Divine Dimension. After the god Enutrof's dimension, it is the god Sram's domain that opens its doors to adventurers! Go to the Voyager's Tower and in the Srambad outpost to start a series of...
The : 2014-06-05 17:23:36
4 / 1876 June 13, 2014, 16:39:55 By : [Nerodos]
Thread opened Thread closed  
ZOMG Leash nerf needs review
By : Azraelon - June 08, 2014, 00:36:53
Osamodas: Natural resistance: The resurrected no longer suffer the effects of the spell. The spell points invested are returned. Toad: The resurrected no longer suffer the effects of the spell. The spell points invested are returned. Spiritual Leash: The Risen People no longer happening in the untreatable condition. The AP cost increases to 3 at all levels of the spell. The r...
The : 2014-06-08 00:36:53
19 / 860 June 13, 2014, 04:49:56 By : Azraelon
Thread opened Thread closed  
No Critical Hit on some new Weapons
By : LaughinGhost - June 13, 2014, 02:00:38
Some of the new gear on beta 2.21 don't have any critical hit rate or critical hit bonus given in th…...
The : 2014-06-13 02:00:38
1 / 181 June 13, 2014, 03:48:39 By : OhGurl
Thread opened Thread closed  
Buying Tot Tablet Fragments For 4000 Roses?
By : OhGurl - June 08, 2014, 09:11:55
I have read around that you can buy Tot Tablet Fragments from an NPC for 4000 Roses, but have not se…...
The : 2014-06-08 09:11:55
6 / 424 June 12, 2014, 06:50:40 By : OhGurl
Thread opened Thread closed  
Update
By : spamres - June 09, 2014, 19:44:23
What could be done every week for an update after the official?...
The : 2014-06-09 19:44:23
0 / 139 June 09, 2014, 19:44:23 By : spamres
Thread opened Thread closed  
Felintion 8% heal
By : Linyth - June 09, 2014, 03:15:56
I was just wondering why the heal on felintion was changed to be so low: 8% and 12% in clover state …...
The : 2014-06-09 03:15:56
0 / 170 June 09, 2014, 03:15:56 By : Linyth
Thread opened Thread closed  
SramBad Portal Quest
By : HeadMasterWhompus - June 08, 2014, 15:08:46
still can't get to the new portal I keep looking for the portal and I keep doing the portal hunt and the hunt instructions keep failin…...
The : 2014-06-08 15:08:46
1 / 267 June 08, 2014, 21:00:07 By : Revil-Nunor
Thread opened Thread closed  
No trap damage on any of the new gear?
By : bolleke - June 06, 2014, 13:30:52
Why isn't there any trap damage on any of the new gear?...
The : 2014-06-06 13:30:52
5 / 291 June 06, 2014, 21:57:29 By : Blazeron
Thread opened Thread closed  
Test server bugs
By : Nerd-Tease - June 05, 2014, 05:36:57
1. Killing Captain Scarlight does not validate his achievement (130 dungeon) 2. Many, Many, Many NP…...
The : 2014-06-05 05:36:57
0 / 159 June 05, 2014, 05:36:57 By : Nerd-Tease
Thread opened Thread closed  
Beta doesn't download ...
By : bolleke - June 04, 2014, 19:01:34
So first I opened my beta launcher I already had (the new one, not the old launcher), and it didn't …...
The : 2014-06-04 19:01:34
1 / 145 June 04, 2014, 19:17:25 By : Sackrace
Thread opened Thread closed  
Character Copy
By : FreshFlesh - June 02, 2014, 17:34:35
Regarding the fact that the beta characters are just copies of the original account and from the pas…...
The : 2014-06-02 17:34:35
7 / 230 June 02, 2014, 19:00:07 By : FreshFlesh
Thread opened Thread closed  
Achievement Changes
By : Nerd-Tease - March 30, 2014, 14:42:52
So I noticed quite a few achievements I didn't have yet were validated, and a few others either no l…...
The : 2014-03-30 14:42:52
15 / 910 May 17, 2014, 22:32:55 By : Multibelief
Thread opened Thread closed  
Dofus Beta help
By : griffen206 - May 11, 2014, 21:31:55
I have no clue as to how Dofus Beta works right now i have full moowolf set and some nice trophies level 159 I download the beta for the first time and when I get on my guy is level 144 with my old chance set- is this how beta is suppose to work?...
The : 2014-05-11 21:31:55
2 / 249 May 11, 2014, 23:35:39 By : griffen206
Thread opened Thread closed  
D'aww
By : Lliquid - May 08, 2014, 16:01:47
Since when did the subscriber system switch over to the beta as well? :(...
The : 2014-05-08 16:01:47
4 / 246 May 08, 2014, 18:45:47 By : Lliquid
Thread opened Thread closed  
Bring on the Stritches!
By : OhGurl - April 28, 2014, 00:38:38
I dunno abut you guys, but I'm ready for some beta action dang it! Yes, yes, I know, I'm impatien…...
The : 2014-04-28 00:38:38
1 / 329 April 28, 2014, 03:29:10 By : NELSON-MAGNO
Thread opened Thread closed  
Dofus beta heroic.
By : donmasa - April 11, 2014, 16:28:23
I won't greet anyone since i'm quite upset. This is regarding Oto mustam. You give us one day to try…...
The : 2014-04-11 16:28:23
33 / 1006 April 14, 2014, 19:40:35 By : -Nodoka-
Thread opened Thread closed  
Beta mistranslations
By : Nerd-Tease - April 10, 2014, 14:03:05
So, while treasure hunting I discovered one of what I hope will not be many mistranslations. The clu…...
The : 2014-04-10 14:03:05
3 / 310 April 11, 2014, 12:44:35 By : [Reaj-Knorg]
Thread opened Thread closed  
New Discoveries
By : OhGurl - April 05, 2014, 02:58:33
So, has anybody found out anything interesting? I discovered: You will need to make keys befor…...
The : 2014-04-05 02:58:33
4 / 458 April 08, 2014, 17:32:47 By : OhGurl
Thread opened Thread closed  
Map of Enurado(beta)
By : SilverhandII - April 02, 2014, 13:11:57
Note: this is a work in progress, it's a bit rough at the moment, but it should give you an idea of what the place looks like and how it's laid out. For reference, the bottom map is the entrance, at coordinates [0,0], and the one diagonally above it is [-1,-1], you can deduce the rest from there. as of April 2nd Click here The gold area is for level 100s, the area to the right is the level ...
The : 2014-04-02 13:11:57
3 / 509 April 03, 2014, 02:56:49 By : SilverhandII
Thread opened Thread closed  
Problem regarding flash settings on beta. ANSWER_TRAK 
By : donmasa - April 02, 2014, 17:00:40
I don't know why i can't change the flash setting on dofus beta..I don't have a great computer so i …...
The : 2014-04-02 17:00:40
23 / 419 April 02, 2014, 20:45:09 By : [Nerodos]
Thread opened Thread closed  
[Update] New Uplauncher Beta Available Today! ANSWER_TRAK  DEVTRACKER 
By : [Izmar] - February 27, 2014, 10:25:52
Dear Beta Testers, Today we will have an update of the Uplauncher, which will include the following changes:General [*]The Uplauncher can now check for updates at regular intervals automatically. [*]By placing the Uplauncher in the notification area, the updates will be installed as soon as they are available. [*]You can also activate Turtle mode from the context menu of the system tray. T...
The : 2014-02-27 10:25:52
6 / 1851 April 01, 2014, 11:15:01 By : [Ourson]
Thread opened Thread closed  
Treasure hunting is useless currently (sort of)
By : Nerd-Tease - March 28, 2014, 17:14:11
So until we get these clues for the treasure hunting in English, the treasure hunting is iffy at bes…...
The : 2014-03-28 17:14:11
15 / 948 April 01, 2014, 07:02:52 By : turtlewarriour
Thread opened Thread closed  
[BETA Changelog] Version 2.19.0 - March 28, 2014
By : [Nerodos] - March 31, 2014, 20:34:31
Please note: This Changelog contains terms and names that have not yet been translated into English. Enutrof Divine Dimension:[*]The Enutrof Divine Dimension (Enurado) is now available in-game. To find its entrance portal, one need to first go to the Errant Tower at [-22,-24]. This Dimension contains 3 main areas, 3 dungeons (levels 100, 150, and 200), quests, new families of monsters and sets....
The : 2014-03-31 20:34:31
1 / 900 March 31, 2014, 20:34:31 By : [Nerodos]
Thread opened Thread closed  
Treasure hunt translations from French to English
By : Aldarana - March 29, 2014, 10:50:26
This list in incomplete, and some of the translations may not be accurate, but here's some phrases that may help with the treasure hunting on the test server. arbre - tree alchimistes - alchemists ballot de paille - straw bale barre - bar/obstacle beige - beige blanc - white bleu - blue bouteille - bottle cachée - hidden caisse - case/box calciné - burnt? canon - gun canne à pêc...
The : 2014-03-29 10:50:26
3 / 842 March 31, 2014, 17:36:13 By : Aldarana
Thread opened Thread closed  
About Lichen.
By : the-nler - March 30, 2014, 21:19:27
Does anyone know at what kind of times Lichen loggs onto the beta?Would be apreciated....
The : 2014-03-30 21:19:27
2 / 257 March 31, 2014, 02:14:07 By : Revil-Nunor
Thread opened Thread closed  
OMG, soon, please!!!
By : OhGurl - March 28, 2014, 10:51:20
I don't know about the rest of you, but I am supremely excited for all the new goodies April is prom…...
The : 2014-03-28 10:51:20
5 / 570 March 30, 2014, 12:20:12 By : Amanatsu
Thread opened Thread closed  
Broken map
By : SilverhandII - March 30, 2014, 10:39:11
The new Dimensional Traveler tower has two portals(the ones that look like something out of Star Tre…...
The : 2014-03-30 10:39:11
2 / 171 March 30, 2014, 12:01:16 By : SilverhandII
Thread opened Thread closed  
I have a question about BETA
By : benkarma - March 29, 2014, 15:53:45
When i got something on the BETA and i mage it, do i get the same results than when i do it with the…...
The : 2014-03-29 15:53:45
2 / 309 March 30, 2014, 00:31:07 By : Revil-Nunor
Thread opened Thread closed  
When is the next beta update coming ?
By : donmasa - March 11, 2014, 09:45:31
So i was just curious when is 2.19 beta coming ?...
The : 2014-03-11 09:45:31
5 / 494 March 25, 2014, 16:34:55 By : Revil-Nunor
Thread opened Thread closed  
dofus beta not working
By : donmasa - February 21, 2014, 11:52:27
Hello my dear friends. so for some time i have been trying to play beta but for some reason it is no…...
The : 2014-02-21 11:52:27
12 / 671 February 28, 2014, 12:12:56 By : [Ourson]
Thread opened Thread closed  
Meat Drops for Quest
By : OhGurl - February 11, 2014, 14:05:45
Has anybody been able to drop the new meat? Been trying with several hunters for about an hour no…...
The : 2014-02-11 14:05:45
2 / 350 February 12, 2014, 03:05:14 By : OhGurl
Thread opened Thread closed  
[BETA Changelog] Version 2.18.0 - January 29, 2014 DEVTRACKER 
By : [Izmar] - January 29, 2014, 21:10:36
New area: Stontusk Desert :[*] Packs of furry creatures have appeared in the desolate barren lands in the North-East of Cania. Their leader will soon meet King Allister, and the seneschal Jakob Ladda might just need your help for this very occasion. Go to Amakna Castle to find out more![*] A wayward traveler is moping away in Kanigrula's jail... if you can free her, she will reward you with a new...
The : 2014-01-29 21:10:36
1 / 2818 February 07, 2014, 15:46:27 By : [Izmar]
Thread opened Thread closed  
New paddocks in 2.18?
By : sheepzombie - February 06, 2014, 19:45:18
It says there will be new paddocks in 2.18 update but I didnt see any in the beta. Can anyone confir…...
The : 2014-02-06 19:45:18
6 / 485 February 07, 2014, 11:34:38 By : Gunnerwolfang
Thread opened Thread closed  
Beta 2.18 goes heroic ?
By : revengeforrulefootball2 - February 06, 2014, 11:30:32
So i was just curious if beta 2.18 goes heroic or not ?...
The : 2014-02-06 11:30:32
3 / 325 February 06, 2014, 16:03:24 By : Darkstorm
Thread opened Thread closed  
New Quests/Pet/Sidekick
By : OhGurl - February 05, 2014, 09:08:11
Is anybody doing the new quests? Gotten either of the two new goodies? I am partly through sev…...
The : 2014-02-05 09:08:11
0 / 286 February 05, 2014, 09:08:11 By : OhGurl
Thread opened Thread closed  
Market Changes
By : OwnedGhst - January 30, 2014, 13:33:41
Markets:[*] It is now possible to modify the sale price of an item already for sale directly f…...
The : 2014-01-30 13:33:41
9 / 624 February 02, 2014, 04:11:20 By : Gunnerwolfang
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