For the past few days we have been encountering several issues with our global server network infrastructure. These issues directly impact your gaming experience by causing unexpected disruptions and disconnections.
The exceptional maintenance performed yesterday improved the situation, but not to a satisfactory point. We are still working on fixing these issues and, based on what our investigation unveils, we might have to perform another exceptional maintenance tomorrow morning.
We are deeply sorry for the trouble. Our teams have been working on a fix for several days and we hope we will be able to get back to you with good news in the very near future.
Thank you for your patience and understanding.
NB: The impact on Shadow and Oto Mustam is obviously more serious, because of the permanent death mechanic in play on these servers.
Regardless, no rollback will be performed to compensate those deaths.
However, if your character is still in his grave, you can contact the Support team and ask them to resurrect said character (only if your character died because of the disruptions).