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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Important threads
Thread opened Thread closed Pinned
Abandoned properties up for sale 1st maintenance of the month DEVTRACKER 
By : Izmar - February 11, 2013, 11:16:35
The server team has announced that the sale of abandoned houses and paddocks will now take place dur…...
The : 2013-02-11 11:16:35
0 / 3252 February 11, 2013, 11:16:35 By : Izmar
Thread opened Thread closed Pinned
Language rules
By : [Nabolo] - June 15, 2009, 16:11:30
Welcome to this english-speaking serv…...
The : 2009-06-15 16:11:30
1 / 171589 June 15, 2009, 16:11:36 By : [Nabolo]
Thread opened Thread closed Pinned
Maintenance schedule and clarifications DEVTRACKER 
By : Kaoly - February 27, 2008, 15:53:14
In order to offer you security and a better gaming quality, we do regular maintenances on our servers. These maintenances will make the game servers unavailable for short instances. Here is a presentation of the different types: The Weekly Maintenance We currently close the game servers once a week on Tuesdays in order to carry out maintenance. These maintenances are usually done betwee...
The : 2008-02-27 15:53:14
1 / 46786 February 27, 2008, 15:53:14 By : Kaoly
Forum threads
Thread opened Thread closed  
Exceptional Maintenance Period - June 19, 2014 DEVTRACKER 
By : [Izmar] - June 18, 2014, 16:11:04
On June 19, 2014, we will have a brief additional maintenance to correct a few small issues in updat…...
The : 2014-06-18 16:11:04
1 / 1170 June 18, 2014, 20:43:28 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - June 18, 2014 DEVTRACKER 
By : [Izmar] - June 17, 2014, 17:58:29
On June 18, 2014, we will have a brief additional maintenance to correct a few small issues in updat…...
The : 2014-06-17 17:58:29
0 / 527 June 17, 2014, 17:58:29 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - April 10, 2014 DEVTRACKER 
By : [Izmar] - April 09, 2014, 17:27:12
We will have a brief unscheduled maintenance on Thursday, April 10, 2014 from 8 AM to 8:30 AM (Paris time). We apologize in advance for this interruption of your gaming time, and we thank you for your patience and understanding....
The : 2014-04-09 17:27:12
0 / 963 April 09, 2014, 17:27:12 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - December 10, 2013 DEVTRACKER 
By : [Izmar] - December 10, 2013, 17:39:47
Due to some unreported bugs from the beta, all DOFUS servers will be down for a brief unscheduled ma…...
The : 2013-12-10 17:39:47
0 / 1283 December 10, 2013, 17:39:47 By : [Izmar]
Thread opened Thread closed  
Maintenance to all Ankama Sites - December 10, 2013 DEVTRACKER 
By : [Izmar] - December 09, 2013, 15:27:39
On December 10, 2013, we will have a database maintenance for all Ankama sites from approximately 7 …...
The : 2013-12-09 15:27:39
0 / 479 December 09, 2013, 15:27:39 By : [Izmar]
Thread opened Thread closed  
Maintenance to all Ankama Sites - December 3, 2013 DEVTRACKER 
By : [Izmar] - December 02, 2013, 20:12:06
On December 3, 2013, we will have a database maintenance for all Ankama sites from approximately 7 AM (Paris time) to 9 AM (Paris time). During this time, normal site functions like subscriptions, the Emporium, and code redemption will be unavailable. Please plan accordingly. Thank you for your patience and understanding....
The : 2013-12-02 20:12:06
0 / 423 December 02, 2013, 20:12:06 By : [Izmar]
Thread opened Thread closed  
Extra-Long Maintenance - November 19, 2013 DEVTRACKER 
By : [Izmar] - November 18, 2013, 20:15:20
The maintenance of Tuesday, November 19th, 2013 is expected to last until approximately 10 AM (game …...
The : 2013-11-18 20:15:20
0 / 893 November 18, 2013, 20:15:20 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - November 14, 2013 DEVTRACKER 
By : [Izmar] - November 13, 2013, 18:57:42
We will have an unscheduled maintenance period for all game servers on Thursday, November 14, 2013 b…...
The : 2013-11-13 18:57:42
0 / 478 November 13, 2013, 18:57:42 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - September 6, 2013 DEVTRACKER 
By : [Izmar] - September 06, 2013, 17:33:22
Due to a duplication bug that was discovered this afternoon, the servers will be taken down for a br…...
The : 2013-09-06 17:33:22
0 / 1159 September 06, 2013, 17:33:22 By : [Izmar]
Thread opened Thread closed  
August 23, 2013 - Server Maintenance @ 14:30 GMT+1 DEVTRACKER 
By : [Izmar] - August 23, 2013, 12:51:16
There will be an exceptional server maintenance today, August 23 at 14:30 (game time) to apply a cor…...
The : 2013-08-23 12:51:16
0 / 968 August 23, 2013, 12:51:16 By : [Izmar]
Thread opened Thread closed  
Reactivation of Vulkania XP bonuses and Vulkania extension DEVTRACKER 
By : [Izmar] - August 21, 2013, 18:32:21
After the 2.14 update, the XP bonus in the Vulkania area earned by servers for unlocking the Grozill…...
The : 2013-08-21 18:32:21
0 / 716 August 21, 2013, 18:32:21 By : [Izmar]
Thread opened Thread closed  
August 20, 2013 - 2.14 Update delayed DEVTRACKER 
By : [Izmar] - August 20, 2013, 09:30:50
Due to a system malfunction, we have brought the servers back up in 2.13 mode and pushed back the up…...
The : 2013-08-20 09:30:50
3 / 1638 August 20, 2013, 15:58:08 By : [Izmar]
Thread opened Thread closed  
Dungeon/Boss acheivements unlocked during bug to be invalidated DEVTRACKER 
By : [Izmar] - August 12, 2013, 18:39:49
We have managed to isolate all Achievements related to dungeon bosses that were unlocked between […...
The : 2013-08-12 18:39:49
0 / 658 August 12, 2013, 18:39:49 By : [Izmar]
Thread opened Thread closed  
Extended Maintenance Period - July 9, 2013 DEVTRACKER 
By : [Izmar] - July 09, 2013, 09:39:51
Hello, Due to an electrical malfunction, the maintenance for today, Tuesday, July 9 is extended until about 12pm (Paris time). We will keep you informed of the progress of the maintenance. We apologize for the inconvenience. P.S. Our apologies for the delay in translation, this problem also affected the internet connection here at the offices....
The : 2013-07-09 09:39:51
1 / 1303 July 09, 2013, 10:51:36 By : [Izmar]
Thread opened Thread closed  
Client Update - June 28, 2013 DEVTRACKER 
By : [Izmar] - June 27, 2013, 23:29:56
The DOFUS client will be updated tomorrow between approximately 11 AM and 12:01 PM (DOFUS server time). This update will include the following changes: [*]Players with their wings up (PvP mode activated) may once again aggress other players with their wings up in neutral areas (specifically, Astrub and its outlying regions). Players still may not attack neutrals or aligned characters who have n...
The : 2013-06-27 23:29:56
0 / 1051 June 27, 2013, 23:29:56 By : [Izmar]
Thread opened Thread closed  
Maintenance Hours Shifted - May 14, 2013 DEVBLOG_OGRINE 
By : [Izmar] - May 13, 2013, 17:00:53
In order to synchronize with a system maintenance at our hosting provider, the weekly maintenance fo…...
The : 2013-05-13 17:00:53
0 / 1504 May 13, 2013, 17:00:53 By : [Izmar]
Thread opened Thread closed  
Exceptional Maintenance Period - April 17, 2013 DEVTRACKER 
By : Izmar - April 16, 2013, 15:38:25
All DOFUS servers will be offline for an additional maintenance period starting at 8:10 AM (GMT+1) and ending at approximately 8:40 AM (GMT+1). This maintenance will adjust some bugs that were introduced in the 2.11 update. We apologize in advance for the hassle and for ruining your Wednesday morning. We don't enjoy doing these extra maintenances any more than you enjoy waiting through them, bu...
The : 2013-04-16 15:38:25
0 / 1320 April 16, 2013, 15:38:25 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period for all Ankama Sites - April 16, 2013 DEVTRACKER 
By : Izmar - April 15, 2013, 10:22:53
During tomorrow's regular weekly DOFUS maintenance, all of Ankama's websites will also be offline for maintenance. We expect the sites to be taken down at approximately 7:45 AM (GMT+1) and for the sites to return at approximately 8:45 AM (GMT+1). Tomorrow's maintenance will also include the installation of the 2.11 update on all DOFUS servers. As a result, the maintenance period may be longer t...
The : 2013-04-15 10:22:53
0 / 855 April 15, 2013, 10:22:53 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period - March 28, 2013 DEVTRACKER 
By : Izmar - March 27, 2013, 15:11:45
In order to correct a problem caused by the time change last Sunday, we will have a brief maintenanc…...
The : 2013-03-27 15:11:45
0 / 1184 March 27, 2013, 15:11:45 By : Izmar
Thread opened Thread closed  
Extended Maintenance Period - March 19, 2013 DEVTRACKER 
By : Izmar - March 18, 2013, 19:41:32
This week's server maintenance will coincide with a hardware maintenance by our hosting provider. To account for this, the weekly maintenance will be longer than normal.The maintenance on Tuesday, March 19, 2013 will begin at 7:45 AM (GMT+1) and will end at approximately 10:30 AM (GMT+1).Thanks for your understanding....
The : 2013-03-18 19:41:32
1 / 1293 March 19, 2013, 10:25:19 By : Izmar
Thread opened Thread closed  
Extended Maintenance Period - March 11, 2013 DEVTRACKER 
By : Izmar - March 11, 2013, 12:21:19
This week's server maintenance will coincide with a hardware maintenance by our hosting provider. To…...
The : 2013-03-11 12:21:19
0 / 920 March 11, 2013, 12:21:19 By : Izmar
Thread opened Thread closed  
Character Transfer Service Issue - February 19, 2013 DEVTRACKER 
By : Izmar - February 19, 2013, 17:47:34
On February 19, 2013 after some changes to our server architecture during the weekly maintenance, we…...
The : 2013-02-19 17:47:34
1 / 1156 February 20, 2013, 12:48:18 By : Izmar
Thread opened Thread closed  
Shift in Maintenance Hours - February 19, 2013 DEVTRACKER 
By : Izmar - February 19, 2013, 11:08:40
The maintenance for Tuesday, February 19, 2013 will begin at 8:00 AM (GMT+1) and end at approximatel…...
The : 2013-02-19 11:08:40
0 / 800 February 19, 2013, 11:08:40 By : Izmar
Thread opened Thread closed  
Problem: "The connection to the server has failed. It may be inaccessible" DEVTRACKER 
By : Izmar - February 13, 2013, 10:49:20
Our server team is currently in the process of replacing the DOFUS server architecture in order to a…...
The : 2013-02-13 10:49:20
0 / 1147 February 13, 2013, 10:49:20 By : Izmar
Thread opened Thread closed  
Server Disruptions - January 14, 2013 DEVTRACKER 
By : Izmar - January 15, 2013, 09:47:38
Greetings Adventurers, As many of you may have noticed, our websites and servers were experiencin…...
The : 2013-01-15 09:47:38
1 / 1368 January 24, 2013, 13:56:10 By : Izmar
Thread opened Thread closed  
First Maintenance for 2013 postponed 1 day DEVTRACKER 
By : Mark-E - December 31, 2012, 15:52:55
The weekly maintenance of Tuesday, January the 1st will be postponed to one day to Wednesday the 2nd January between 7 AM and 9 AM GMT+1, since January the 1st ist a legal holiday. The scheduled server transfers will therefore take place on Wednesday instead of Tuesday....
The : 2012-12-31 15:52:55
0 / 1557 December 31, 2012, 15:52:55 By : Mark-E
Thread opened Thread closed  
Exceptional Maintenance Period - December 20, 2012 DEVTRACKER 
By : Izmar - December 19, 2012, 12:30:36
Our server team has found a solution to the server memory leak that has required us to perform server reboots during the past week to manage. In order to implement this fix, the server team must take down the servers for an exceptional maintenance on Thursday, December 20, 2012, starting at 8 AM (GMT+1). This maintenance is expected to last less than 1 hour. This fix is necessary to prevent fur...
The : 2012-12-19 12:30:36
0 / 1451 December 19, 2012, 12:30:36 By : Izmar
Thread opened Thread closed  
Zatoïshwan Reboot - December 18, 2012
By : Mazic - December 19, 2012, 01:18:34
Due to unexpected technical issues, Zatoïshwan has been rebooted at 11:30 PM (GMT+1). No rollback…...
The : 2012-12-19 01:18:34
0 / 460 December 19, 2012, 01:18:34 By : Mazic
Thread opened Thread closed  
Exceptional Maintenance Period - December 12, 2012 DEVTRACKER 
By : Izmar - December 12, 2012, 18:11:44
Due to a problem with the server memory load, we have no choice but to perform a quick server reboot…...
The : 2012-12-12 18:11:44
1 / 2202 December 13, 2012, 12:00:09 By : Izmar
Thread opened Thread closed  
Maintenance schedule adjustment - December 11, 2012 DEVTRACKER 
By : Izmar - December 11, 2012, 09:06:01
Today's weekly maintenance is being moved from 7 AM - 9 AM (GMT+1) to 10 AM - 12:30 PM (GMT+1). …...
The : 2012-12-11 09:06:01
1 / 1994 December 11, 2012, 16:48:09 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period - October 25, 2012 DEVTRACKER 
By : Izmar - October 24, 2012, 18:05:48
DOFUS will have an additional maintenance this Thursday, October 25, 2012. As a result, all Ankama s…...
The : 2012-10-24 18:05:48
0 / 1581 October 24, 2012, 18:05:48 By : Izmar
Thread opened Thread closed  
Extended Maintenance Period - October 9, 2012 DEVTRACKER 
By : Izmar - October 08, 2012, 15:58:37
Our hosting provider will be performing an electrical systems maintenance this Tuesday, October 9, 2…...
The : 2012-10-08 15:58:37
0 / 925 October 08, 2012, 15:58:37 By : Izmar
Thread opened Thread closed  
Connection Issues - September 23, 2012 DEVTRACKER 
By : Izmar - September 24, 2012, 17:20:32
Hello everyone! I'm posting to keep you updated on the issue that caused difficulties for some players who were trying to connect to our servers for approximately 2 hours on Sunday, September 23, 2012. Our server team would like to reassure you that this problem was caused by a malfunction on the behalf of one of our service providers, but it has been fully resolved now. In light of the in...
The : 2012-09-24 17:20:32
0 / 1245 September 24, 2012, 17:20:32 By : Izmar
Thread opened Thread closed  
Server problems and rollback on Shika, Solar & Dark Vlad DEVTRACKER 
By : Izmar - July 01, 2012, 12:49:08
Late last night at approximately 2 AM a stability issue caused downtime on several DOFUS servers. Th…...
The : 2012-07-01 12:49:08
0 / 3907 July 01, 2012, 12:49:08 By : Izmar
Thread opened Thread closed  
Unscheduled Maintenance June 27, 2012 DEVTRACKER 
By : Izmar - June 26, 2012, 20:02:04
All ‪DOFUS‬ servers will have a brief main…...
The : 2012-06-26 20:02:04
0 / 3090 June 26, 2012, 20:02:04 By : Izmar
Thread opened Thread closed  
Unscheduled Maintenance for Ogrines and Kama Market DEVTRACKER 
By : Izmar - June 10, 2012, 15:00:00
The Ogrines and Kamas Markets are down for an indefinite period after the discovery of some suspicio…...
The : 2012-06-10 15:00:00
0 / 3052 June 11, 2012, 10:57:20 By : Izmar
Thread opened Thread closed  
Ogrines Market Exploit / Possible Rollback NEWS  DEVTRACKER 
By : Izmar - June 04, 2012, 10:24:51
Late Sunday night, an exploit was discovered in the Ogrines/Kama market. This exploit did not allow …...
The : 2012-06-04 10:24:51
2 / 6755 June 04, 2012, 19:56:19 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period - May 10, 2012 DEVTRACKER 
By : Izmar - May 09, 2012, 18:00:03
Our hosting provider will be performing a maintenance on all of their services early on May 10, 2012. This maintenance will begin at 12:50 AM (GMT) and end at 1:30 AM (GMT). During this period, all Ankama games (DOFUS, WAKFU, GOBBOWL, etc) and services will be unavailable. Please plan accordingly. Thank you for your understanding!...
The : 2012-05-09 18:00:03
0 / 2999 May 09, 2012, 18:00:03 By : Izmar
Thread opened Thread closed  
Rosal Inaccessible - April 29, 2012
By : [ludo] - April 29, 2012, 15:44:50
Due to a technical problem, Rosal are marked as inaccessible for the moment. We are currently working to identify and solve the problem. Thank you for your patience....
The : 2012-04-29 15:44:50
1 / 3093 April 29, 2012, 16:30:11 By : [ludo]
Thread opened Thread closed  
Game Modifications - April 24, 2012 DEVTRACKER 
By : Izmar - April 23, 2012, 12:04:33
Tomorrow, we will be adding a game patch to all DOFUS servers to address some lag problems that have been present on high population servers since the last update. This patch was tested over the weeked on three servers (Ulette, Many, and Crocoburio) before being deployed on all servers. This test period was successful, these three servers were protected from the high lag issue over the weekend,...
The : 2012-04-23 12:04:33
3 / 3608 April 26, 2012, 11:47:04 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period - April 17, 2012 DEVTRACKER 
By : Izmar - April 17, 2012, 10:53:44
On April 17, 2012 we will have a brief additional maintenance period on all DOFUS servers at 11 am t…...
The : 2012-04-17 10:53:44
0 / 906 April 17, 2012, 10:53:44 By : Izmar
Thread opened Thread closed  
Server Disconnection Issue - April 12, 2012 DEVTRACKER 
By : Izmar - April 12, 2012, 17:22:59
There have been some issues with disconnections on Aermyne, Hel Munster, Kuru, Tinieblas, Goultard, …...
The : 2012-04-12 17:22:59
0 / 865 April 12, 2012, 17:22:59 By : Izmar
Thread opened Thread closed  
Exceptional Maintenance Period for All Ankama Services - March 22, 2012 DEVTRACKER 
By : Izmar - March 21, 2012, 11:09:14
Our hosting provider will be performing an electrical systems maintenance for all of their hosting equipment on the morning of Thursday, March 22, 2012. This maintenance will last from 1:50 AM to 3:00 AM (GMT+1) and will effect all Ankama services (games, websites, forums, and mobile applications). All of our services will go offline at 1:50 AM Thursday morning, and will be available again at a...
The : 2012-03-21 11:09:14
0 / 1824 March 21, 2012, 11:09:14 By : Izmar
Thread opened Thread closed  
9 Servers Inaccessible - February 28, 2012 DEVTRACKER 
By : Izmar - February 28, 2012, 16:58:18
Due to a technical problem, 9 game servers are marked as inaccessible for the moment. Here is the li…...
The : 2012-02-28 16:58:18
2 / 2148 March 16, 2012, 15:31:51 By : Izmar
Thread opened Thread closed  
Ogrines and Kama Exchange Temporarily Disabled - March 14, 2012 DEVTRACKER  NEWS 
By : Izmar - March 14, 2012, 19:41:09
After discovering a technical flaw in the Ogrines marketplace, we have decided to temporarily disabl…...
The : 2012-03-14 19:41:09
1 / 1863 March 15, 2012, 16:42:57 By : Izmar
Thread opened Thread closed  
Zatoishwan Reboot - February 22, 2012 DEVTRACKER 
By : Izmar - February 22, 2012, 09:56:41
Zatoishwan will have a brief reboot lasting approximately 20 minutes. The server is expected to be a…...
The : 2012-02-22 09:56:41
0 / 879 February 22, 2012, 09:56:41 By : Izmar
Thread opened Thread closed  
Problem on Rosal - January 21, 2012 DEVTRACKER 
By : Izmar - January 21, 2012, 22:22:23
Hello everyone, Due to a technical malfunction at approximately 11 AM (GMT+1), January 21, 2012, …...
The : 2012-01-21 22:22:23
0 / 1221 January 21, 2012, 22:22:23 By : Izmar
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