Back to forum.dofus.com

No flash

English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Forum threads
Thread opened Thread closed  
The DOFUS movie: the official release date! AnkaTracker  NEWS 
By : [Nerodos] - June 10, 2014, 17:30:00
There we are, it is now official: we have THE release date for the feature-length animated DOFUS movie in the French movie theaters! Drum roll, piwi flock, confetti explosion, jugglers and bards: reveal the date right now, as well as an exclusive picture from the movie, by reading on!DOFUS – Book I: Julith will be out in theaters on February 3, 2016, in France! For our international friends,...
The : 2014-06-10 17:30:00
19 / 372 Yesterday - 06:03:38 By : deandip
Thread opened Thread closed  
Pre-order the 10 Years of DOFUS Artbook! NEWS 
By : [Nerodos] - June 26, 2014, 17:30:00
Do you recall those early days when you took your first steps in the World of Twelve (or the World of Eleven, if you're old enough)? Imagine a collection of nearly 300 pages containing the most beautiful artwork created since the birth of DOFUS... It's waiting for you in the Ankama Shop! And if you're one of the first to order it, it will even be signed! You have watched as monsters, ...
The : 2014-06-26 17:30:00
5 / 260 July 11, 2014, 14:21:02 By : crykaos
Thread opened Thread closed  
Un-nice move by Ankama AnkaTracker 
By : nabz4ayman - June 21, 2014, 12:07:36
Click here Dofus: The treasures of Keru…...
The : 2014-06-21 12:07:36
7 / 528 July 02, 2014, 22:54:51 By : nabz4ayman
Thread opened Thread closed  
Dofus Coffee Mug
By : beasten-the-nuker - May 24, 2014, 05:23:24
Hey everybody :lol:, I am currently on a coffee craze and my current mugs are a bit bland. I woul…...
The : 2014-05-24 05:23:24
2 / 162 May 24, 2014, 08:11:02 By : Gunnerwolfang
Thread opened Thread closed  
LEGO: Dofus
By : Gunnerwolfang - June 21, 2012, 15:44:50
I've always been fond of collecting LEGO's. So I was wondering if Ankama could have a tie-in with the LEGO Group to create a LEGO: Dofus product line? I will surely buy the Osamodas figure as well as all osa summons figure (better if it comes as a set with the class set included). :D EDIT: I'm sure an Osamodas will beat all my dark knight, harry potter, star wars, indiana jones, nin...
The : 2012-06-21 15:44:50
10 / 3978 October 27, 2013, 02:22:45 By : wellingtonbadsoul
Thread opened Thread closed  
New Class in Wakfu Movie?
By : hunataloisnopoirod - April 03, 2013, 09:10:43
I may be wrong, but if I remember well, we were introduced to the Rogues/Roublards before the offici…...
The : 2013-04-03 09:10:43
2 / 1337 July 09, 2013, 07:32:08 By : TheMMOR
Thread opened Thread closed  
Dofus Mag transfer
By : Njashnyj - January 20, 2013, 03:00:55
is it possible ? Is it possible to transfer dofus mags to another account ???...
The : 2013-01-20 03:00:55
0 / 591 January 20, 2013, 18:11:55 By : Njashnyj
Thread opened Thread closed  
Bow Meow Pillows
By : VWXYZ-Dragon-Catapult-Cannon - December 29, 2012, 03:32:01
Will Bow Meow pillows ever return?...
The : 2012-12-29 03:32:01
0 / 432 December 29, 2012, 03:32:01 By : VWXYZ-Dragon-Catapult-Cannon
Thread opened Thread closed  
English Manga/Comics
By : coolraskal - March 03, 2012, 03:12:14
Read it before you spam it for no reason. Well.. Everybody probably want to know if there will be English Dofus comics besides the Masqueraide…...
The : 2012-03-03 03:12:14
1 / 2622 December 02, 2012, 13:49:08 By : lemonzest
Thread opened Thread closed  
DOFUS Miniatures game
By : Sabrian - July 11, 2010, 15:12:05
Similar to other miniatures games... Yes, this is my idea, but it's slightly derived from DOFUS, Wakfu, and a miniatures game based on th…...
The : 2010-07-11 15:12:05
4 / 2953 September 14, 2012, 17:43:07 By : Gunnerwolfang
Thread opened Thread closed  
2.0 Collector's Box
By : TheGreatGanon - December 29, 2009, 21:20:46
I had a look around for the Dofus 2.0 Collector's Box and found that only the French Ankama shop see…...
The : 2009-12-29 21:20:46
39 / 9114 June 26, 2012, 03:11:44 By : Revil-Nunor
Thread opened Thread closed  
Wakfu Animated Series/Wakfu la série d'animation
By : Hanmace - May 24, 2012, 02:23:56
Does ANYBODY ANYBODY know where i can get Wakfu the series legally? i dont care how much it cost or …...
The : 2012-05-24 02:23:56
0 / 2387 May 24, 2012, 02:23:56 By : Hanmace
Thread opened Thread closed  
Premium not available?
By : triplesword - May 02, 2012, 14:58:34
I noticed that Premium is not available or what? I want to find out , If Premium pack is available, Or it is only me, I am interested a bit in buying…...
The : 2012-05-02 14:58:34
1 / 2283 May 02, 2012, 15:09:27 By : Gunnerwolfang
Thread opened Thread closed  
DOFUS Pocket
By : Roumo - April 23, 2009, 15:13:15
I was visiting the DOFUS community website but was automatically directed to the french version. I l…...
The : 2009-04-23 15:13:15
37 / 14194 March 28, 2012, 12:01:55 By : FlowerForce1
Thread opened Thread closed  
Rubilax Life Size Replica!
By : -SadlyGrove- - June 17, 2011, 22:50:53
It would be cool if Ankama made a Rubilax Life Sized Replica Sword. It would come with 2 Swords rea…...
The : 2011-06-17 22:50:53
2 / 2851 February 26, 2012, 21:19:40 By : AndrakaNuva
Thread opened Thread closed  
Ordering From Ankama
By : AndrakaNuva - February 26, 2012, 21:10:29
Hey all. I was just wondering if anyone has ordered from Ankama's store. Has there been any troubl…...
The : 2012-02-26 21:10:29
0 / 1480 February 26, 2012, 21:10:29 By : AndrakaNuva
Thread opened Thread closed  
Pink gragoone collectors box!
By : jakdragon - January 14, 2012, 08:00:56
hey there, im trying to get a pink dragoone collectors box. It says it is out of stock. I jus wan…...
The : 2012-01-14 08:00:56
1 / 586 February 05, 2012, 02:18:56 By : Tropical-Ace
Thread opened Thread closed  
Dofus on the PSP
By : jamesmac - August 06, 2006, 18:03:28
it would be soo cool if dofus could work on the psp as there already has been a rumour that a flash …...
The : 2006-08-06 18:03:28
28 / 8409 January 20, 2012, 14:41:23 By : Shyuki
Thread opened Thread closed  
wakfu series dvd box
By : Marleen - May 11, 2010, 00:11:59
why has it only has only french subtitles? hello everyone..while visiting the convention in paris i was considering buying the wakf…...
The : 2010-05-11 00:11:59
4 / 4017 December 03, 2011, 16:50:28 By : Wolllfpaw
Thread opened Thread closed  
Dofus Fighting Game?
By : Evil-Teddy - October 27, 2010, 03:31:41
Side scroller fighter game I think this would be an awesome idea for Ankama to place the World of the Twelve in battle royal....
The : 2010-10-27 03:31:41
8 / 1731 November 20, 2011, 05:38:36 By : Thundra
Thread opened Thread closed  
Dofus Magazine
By : AcidWings - April 05, 2011, 13:19:45
Ankama staying true to their constant tardiness. So, I dunno about any of you guys. But Im really excited about the Dofus Magazine in English Click here I ordered a subscription in about February and the first issue was said to be released April 1st. So I waited patiently until then. Come March 31st, I get an email from Cranberry Publishing saying that its no longer a subscription magazine and that the price has been reduced and you have t...
The : 2011-04-05 13:19:45
12 / 2631 September 17, 2011, 13:19:37 By : Orgasim
Thread opened Thread closed  
Dofus 1.29 Nostalgia!
By : Gunnerwolfang - April 04, 2010, 06:02:49
Separation Anxiety! Ok. We will be losing Dofus 1.29. All the fond memory. The memorable scenery! I don't have enough ti…...
The : 2010-04-04 06:02:49
1 / 1659 August 14, 2011, 23:08:47 By : JoHax1995
Thread opened Thread closed  
Ankama Shop Help
By : JCheeseman - June 26, 2011, 21:55:14
I need help finding something... I am interested in buying the escape pack on the Ankama Shop website, but whenever I try to find it,…...
The : 2011-06-26 21:55:14
3 / 1041 July 31, 2011, 00:24:45 By : Ninjazap1
Thread opened Thread closed  
Krosmoz Iop shenanigans
By : Ninjazap1 - June 30, 2011, 14:57:12
Some pictures Here's some pictures I've taken. Has anyone else done anything interesting with this figure?...
The : 2011-06-30 14:57:12
4 / 1635 July 01, 2011, 22:58:35 By : -Zakmuul-
Thread opened Thread closed  
dofus character figs
By : EscheliusTheArdent - March 08, 2010, 16:17:00
i think dofus should invest in this:h…...
The : 2010-03-08 16:17:00
19 / 2543 June 30, 2011, 12:38:02 By : Ninjazap1
Thread opened Thread closed  
Premium Card
By : ShuttleStar - April 21, 2011, 20:27:09
Hi I have recently just bought the Dofus 2.0 Collector's Edition and everything was in place and I …...
The : 2011-04-21 20:27:09
5 / 1704 June 21, 2011, 21:08:26 By : MagicalNobody
Thread opened Thread closed  
Mangas and mag
By : rocketsnail - February 16, 2010, 23:23:28
I think they should make dofus mag and manga in if you think so post here...
The : 2010-02-16 23:23:28
7 / 1753 June 17, 2011, 03:09:11 By : BlazingFireSkull
Thread opened Thread closed  
New english server
By : chaossomething - May 27, 2011, 11:39:43
i was just wondering if there was going to be a new english server out soonish?...
The : 2011-05-27 11:39:43
2 / 1200 May 27, 2011, 16:18:39 By : InuzukaKiba
Thread opened Thread closed  
New english server
By : chaossomething - May 27, 2011, 11:35:39
i was just wondering if there was going to be a new english server out soonish?...
The : 2011-05-27 11:35:39
0 / 618 May 27, 2011, 11:35:39 By : chaossomething
Thread opened Thread closed  
Dofus Product Suggestions: Action Figures, Porting of Wakfu Animated Series to all language to all country.
By : Gunnerwolfang - February 19, 2010, 16:15:20
Share Dofus to everyone in the world. I think Dofus Action Figure and Animated Series could be bigger than Teenage Mutant Ninja Turtles. G…...
The : 2010-02-19 16:15:20
11 / 3216 April 28, 2011, 21:55:59 By : Ninjazap1
Thread opened Thread closed  
Dofus 2.0 Collectors Box (english Version?)
By : bolleke - December 18, 2010, 16:53:09
where can i buy an english version of the dofus 2.0 collectors box?...
The : 2010-12-18 16:53:09
6 / 1617 April 28, 2011, 20:12:49 By : Ninjazap1
Thread opened Thread closed  
Premium Card Code not working?
By : TheFirstKaze - April 28, 2011, 15:45:31
I entered my premium code onto the site, a little box popped up in French which I didn't understand,…...
The : 2011-04-28 15:45:31
0 / 945 April 28, 2011, 15:45:31 By : TheFirstKaze
Thread opened Thread closed  
English and French Shop
By : Felipe-DF - April 19, 2011, 02:35:18
Hey guys,I was wondering:can you order something from the french ankama shop website and deliver it …...
The : 2011-04-19 02:35:18
0 / 754 April 19, 2011, 02:35:18 By : Felipe-DF
Thread opened Thread closed  
what do you think?
By : mixedwulf - January 11, 2011, 23:05:04
real dofus eggs Well, I was think'n to myself. Wouldn't it be nice to have a full set of real life dofus eggs! I wan…...
The : 2011-01-11 23:05:04
16 / 2589 April 05, 2011, 07:59:37 By : leatherguy
Thread opened Thread closed  
Dofus OST on the market
By : Wryth - March 27, 2011, 20:08:24
1.29 or 2.0? So yeah, is it the 1.29 music or 2.0 because I wouldn't mind popping in a disc and listening to 1.29…...
The : 2011-03-27 20:08:24
8 / 1806 April 01, 2011, 00:46:47 By : ankion
Thread opened Thread closed  
How Do I Access The Remington Comic?
By : Ninjazap1 - December 15, 2010, 19:57:35
I heard you have to go to the media section of your account page, but I can't find that anywhere. An…...
The : 2010-12-15 19:57:35
7 / 1936 December 17, 2010, 20:43:58 By : leatherguy
Thread opened Thread closed  
Class Keyrings
By : Mitisukai - December 14, 2010, 05:57:45
Custom color/normal class keyrings How about having a keyring for each of the classes?Like a small one (3-4cm big) with an option…...
The : 2010-12-14 05:57:45
0 / 891 December 14, 2010, 05:57:45 By : Mitisukai
Thread opened Thread closed  
Imps Village
By : LittleBigDavid - May 16, 2010, 18:10:26
Not sure if this topic will be deleted by a mod. But who here goes on imps village.1st of all …...
The : 2010-05-16 18:10:26
15 / 3357 November 23, 2010, 22:19:03 By : CatOcatastrophe
Thread opened Thread closed  
Dofus pet pj's!!!
By : Syawla - October 20, 2010, 22:27:36
you know you only play in your jammies or your underwear anyway... you know you only play in your jammies or your underwear anyway... why not get in the mood with you…...
The : 2010-10-20 22:27:36
8 / 1582 November 08, 2010, 21:18:08 By : Syawla
Thread opened Thread closed  
Xelor Costume?
By : RachyBabe - October 19, 2010, 23:19:04
Help Guys (: Im going to dress as a Xelor for halloween :3May I ask you guys some help, since I'll have to …...
The : 2010-10-19 23:19:04
6 / 1646 November 07, 2010, 16:14:29 By : leatherguy
Thread opened Thread closed  
Monster Plushie Dolls
By : Kyo-Jin - June 12, 2007, 03:50:12
Alright, I'm hoping this is the place to put this type of thread so..I think it'd be a g…...
The : 2007-06-12 03:50:12
33 / 6310 November 07, 2010, 11:46:27 By : leatherguy
Thread opened Thread closed  
cawwot bag
By : situruck - April 02, 2010, 02:02:18
ive allways wanted one a cawwot bag? like a little knapsack.sounds cool.imo they should sell them...
The : 2010-04-02 02:02:18
6 / 1724 November 06, 2010, 16:37:51 By : leatherguy
Thread opened Thread closed  
Product Idea: Gelano Ring
By : bulbabulbabulabasaurrrrr - March 30, 2010, 06:19:25
an edible strawberry flavored ring / nonedible shiny keepsake ...
The : 2010-03-30 06:19:25
9 / 2159 October 20, 2010, 21:12:57 By : Syawla
Thread opened Thread closed  
Product Idea: Gobball headgear
By : bulbabulbabulabasaurrrrr - March 30, 2010, 04:46:43
a nifty wool hat to keep our heads warm ...
The : 2010-03-30 04:46:43
24 / 3171 October 14, 2010, 13:29:11 By : Giga-Biga-Bowser
Thread opened Thread closed  
Submit Your Fansite!
By : Verdant - July 06, 2006, 19:24:25
Okay, everyone, this is where you can get your fan website added to the sticky at the top of the fou…...
The : 2006-07-06 19:24:25
10 / 3268 October 14, 2010, 07:09:43 By : Ralfedeh
Thread opened Thread closed  
Tofu Slippers
By : osmium2 - October 04, 2010, 21:41:46
Tofu's <3 Tofu Slippers...
The : 2010-10-04 21:41:46
0 / 996 October 04, 2010, 21:41:46 By : osmium2
Thread opened Thread closed  
[slage] fan website
By : dreydone - August 08, 2010, 11:38:09
world of slage is a fan website of the hack'n'slash slage Hello i'm Dreidone, I invite you to discover my new fan website in english with google translator ! …...
The : 2010-08-08 11:38:09
0 / 977 August 08, 2010, 11:38:09 By : dreydone
Thread opened Thread closed  
Card Game
By : icey-cadey - April 26, 2008, 19:23:03
i heard Dofus was making a card game and if so, could any of the Mods send one of the cards to cades…...
The : 2008-04-26 19:23:03
8 / 3398 July 15, 2010, 19:41:11 By : zetzima
Thread opened Thread closed  
Dofus Mag HS1
By : KFSeven - June 15, 2010, 12:49:29
Out of stock Hey,I tried to send a ticket whether the HS1 Mag will be re-printed/stocked in the futur…...
The : 2010-06-15 12:49:29
1 / 1880 June 15, 2010, 12:56:18 By : Lakrids-DuDe
Thread opened Thread closed  
Dofus mobile app
By : Killmathu - June 11, 2010, 11:19:04
You guys think dofus would be good if you could use it on iPhone?...
The : 2010-06-11 11:19:04
5 / 1840 June 14, 2010, 21:50:32 By : puntang
Top