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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
-- / -- July 24, 2014, 10:50:03 By : [Izmar]
Forum threads
Thread opened Thread closed  
thats strange
By : Hamel - June 26, 2006, 21:14:30
my charecters have changed order and so have few other, any1 know y?...
The : 2006-06-26 21:14:30
8 / 412 June 26, 2006, 22:47:20 By : Verdant
Thread opened Thread closed  
ST perc got defeated
By : DLS - June 24, 2006, 20:55:21
i never thought it would happen, but it happened. by interference....
The : 2006-06-24 20:55:21
24 / 2312 June 26, 2006, 21:40:02 By : Bipthefool
Thread opened Thread closed  
suggestion of temporary fix for server problems
By : MasterMaus - June 26, 2006, 16:21:27
it seems ankama is having allot of problems with their servers. They keep makin them bigger yet when…...
The : 2006-06-26 16:21:27
6 / 1228 June 26, 2006, 20:16:27 By : Luxury
Thread opened Thread closed  
dragon eggs?
By : johnanikanvader - June 19, 2006, 16:46:04
do you have to pay to play in order to get these eggs...
The : 2006-06-19 16:46:04
6 / 747 June 26, 2006, 19:21:29 By : GetToDhaChoppa
Thread opened Thread closed  
Stealth Change????
By : Ging-inc - June 26, 2006, 19:09:50
Just logged in to find that the lineup of my characters has changed. Before it was in when create or…...
The : 2006-06-26 19:09:50
1 / 376 June 26, 2006, 19:13:17 By : Zyllah
Thread opened Thread closed  
Monsters behind wheat
By : honorcaptain - June 26, 2006, 07:49:57
Just today, I noticed that if a monster was behind a thick patch of wheat, I'd have trouble getting …...
The : 2006-06-26 07:49:57
5 / 476 June 26, 2006, 16:37:52 By : Greenhoe
Thread opened Thread closed  
A way to stop the ''beta duper'' problem for good.
By : GetToDhaChoppa - June 22, 2006, 13:10:04
How to:First, the developpers need t omake a acount for themself (please, don't add any …...
The : 2006-06-22 13:10:04
5 / 736 June 26, 2006, 16:19:08 By : Luxury
Thread opened Thread closed  
A question for a mod ...
By : CatOcatastrofe - June 26, 2006, 09:51:45
I was hopeing if one of you were able too chandge my f2p account screen name (on the forums here), o…...
The : 2006-06-26 09:51:45
1 / 281 June 26, 2006, 16:06:03 By : Proust
Thread opened Thread closed  
Is this normal or a glitch?
By : Ging-inc - June 26, 2006, 08:56:10
I recently had my miner character mine a whole load of ore which I then passed to my second "mu…...
The : 2006-06-26 08:56:10
12 / 586 June 26, 2006, 15:52:44 By : Mr-LickFoot
Thread opened Thread closed  
question about the Souls Seek spell
By : raiye - June 26, 2006, 10:20:03
Hi, I have a question about this spell. From its description:...
The : 2006-06-26 10:20:03
2 / 377 June 26, 2006, 10:33:51 By : raiye
Thread opened Thread closed  
Noblesse oblige
By : zeziman - June 26, 2006, 05:49:27
I was just randomly looking around on some wiki, and i saw this term. It is an important one....
The : 2006-06-26 05:49:27
0 / 320 June 26, 2006, 05:49:27 By : zeziman
Thread opened Thread closed  
omg Mounts!!!
By : -Astralus- - June 20, 2006, 20:53:49
i cant w8!!!will they be able for f2p??...
The : 2006-06-20 20:53:49
14 / 1962 June 26, 2006, 04:13:01 By : SgtPepper
Thread opened Thread closed  
Nepra Lido in Gobbal Corner
By : KyogaShimaru - June 25, 2006, 17:06:36
Tittle...
The : 2006-06-25 17:06:36
1 / 714 June 26, 2006, 04:06:38 By : iamkornholio
Thread opened Thread closed  
Anybody ever noticed this little 'jewel'?
By : McCall - June 24, 2006, 17:54:04
...
The : 2006-06-24 17:54:04
15 / 1042 June 26, 2006, 03:46:02 By : McCall
Thread opened Thread closed  
Equations
By : ServerLaggorz - June 26, 2006, 00:23:16
Okay, I know it seems really simple, but for the life of me I cant figure it out.If anyone has…...
The : 2006-06-26 00:23:16
3 / 463 June 26, 2006, 03:41:29 By : monkeyhead
Thread opened Thread closed  
password
By : sukhoi - June 25, 2006, 14:26:34
can i change my password and if so how...
The : 2006-06-25 14:26:34
3 / 399 June 25, 2006, 22:44:32 By : Zkranz
Thread opened Thread closed  
Aggression
By : eternalpain - June 23, 2006, 10:26:55
OK, who else believes we should be able to freely aggress neutral players in alligned areas. There …...
The : 2006-06-23 10:26:55
21 / 1195 June 25, 2006, 21:39:43 By : Grimme
Thread opened Thread closed  
max wisdom on pets?
By : rudydrak - June 05, 2006, 14:37:14
i thought max wisdom on pets is +27 - 80 points max, and +1 wisdom costs 3 points (works with my wab…...
The : 2006-06-05 14:37:14
14 / 1152 June 25, 2006, 21:22:42 By : TheArchon
Thread opened Thread closed  
Royal Tofu
By : DLS - June 25, 2006, 20:16:55
don't ask me why i attacked it......
The : 2006-06-25 20:16:55
2 / 551 June 25, 2006, 20:34:44 By : LadyOfShadows
Thread opened Thread closed  
server question
By : jacfuc - June 25, 2006, 13:04:46
which server do you players play on?cuz im playing on summens but im only lv8,and might consider joi…...
The : 2006-06-25 13:04:46
7 / 392 June 25, 2006, 17:11:25 By : webtobi
Thread opened Thread closed  
Young a-hole
By : DoNotReadThis - June 24, 2006, 06:58:43
...
The : 2006-06-24 06:58:43
3 / 677 June 25, 2006, 16:06:33 By : CatOcatastrofe
Thread opened Thread closed  
Energy
By : CloudWolf - June 25, 2006, 12:58:44
I keep getting a message saying i have low energy hoe do i restore my energy?...
The : 2006-06-25 12:58:44
5 / 494 June 25, 2006, 15:44:50 By : ponts
Thread opened Thread closed  
Foul language really a problem.. * 1 2 
By : Muffinsbane - May 06, 2006, 20:01:08
Now, I really don't mind and occasional F-word here and there, but since it's all I see when I log i…...
The : 2006-05-06 20:01:08
61 / 4051 June 25, 2006, 14:34:50 By : CatOcatastrofe
Thread opened Thread closed  
squirel
By : Drappi - June 20, 2006, 22:51:20
any news about bugged brakmar quest ?...
The : 2006-06-20 22:51:20
8 / 686 June 25, 2006, 14:01:12 By : JAres
Thread opened Thread closed  
new player help
By : Oladahn - June 24, 2006, 12:15:12
so i'm fairly new and having trouble leveling and getting money. i need to know if there are guides …...
The : 2006-06-24 12:15:12
7 / 621 June 25, 2006, 05:17:50 By : Digital-Stitches
Thread opened Thread closed  
Energy
By : jokijoki - June 25, 2006, 04:58:32
I got in a figth by mestake agais some guys and they killed me instantly. The things is that my ener…...
The : 2006-06-25 04:58:32
2 / 311 June 25, 2006, 05:15:45 By : Digital-Stitches
Thread opened Thread closed  
gob shields
By : ponts - June 24, 2006, 19:45:37
hi! what is the rank?? in shield you can see in conditions....
The : 2006-06-24 19:45:37
4 / 502 June 24, 2006, 21:38:35 By : ponts
Thread opened Thread closed  
Banks and servers.
By : Ponderer - June 24, 2006, 14:15:26
if you have an account of jiva and one on rushu. do you share the same bank account or is it separat…...
The : 2006-06-24 14:15:26
2 / 404 June 24, 2006, 14:20:52 By : Ponderer
Thread opened Thread closed  
What happened to the avatars?
By : Kasil - June 23, 2006, 22:08:00
(insert title here)...
The : 2006-06-23 22:08:00
4 / 604 June 24, 2006, 05:45:04 By : Greenhoe
Thread opened Thread closed  
Forum Search
By : ServerLaggorz - June 24, 2006, 01:43:52
Why doesnt it ever work anymore?...
The : 2006-06-24 01:43:52
6 / 421 June 24, 2006, 03:41:03 By : ServerLaggorz
Thread opened Thread closed  
I was wondering the stat to damage ratio
By : Spife - June 21, 2006, 03:02:10
I started playing a few nights ago, and I'm wondering how much Agi does it take to increase Mistake'…...
The : 2006-06-21 03:02:10
25 / 1295 June 24, 2006, 01:36:22 By : Gillie
Thread opened Thread closed  
Who was at the apocolypse/reboot party at the astrub inn
By : Afie - June 23, 2006, 05:54:42
If you were reply to this post!!!...
The : 2006-06-23 05:54:42
5 / 636 June 23, 2006, 23:08:01 By : MarkAngelo
Thread opened Thread closed  
too many connections....
By : cppfordummies - June 23, 2006, 21:55:17
from what i've seen the reboot last night did absolutely nothing to help, if anything it made it wor…...
The : 2006-06-23 21:55:17
9 / 609 June 23, 2006, 22:27:35 By : Verdant
Thread opened Thread closed  
Dead pet please help me!
By : ErickTheRed - June 23, 2006, 19:51:07
Well i been playing with my pet, and then i died and i didnt realise that my pet only have 1 hp. Now…...
The : 2006-06-23 19:51:07
3 / 781 June 23, 2006, 21:35:00 By : ErickTheRed
Thread opened Thread closed  
Pet States?
By : Baram - June 23, 2006, 18:27:21
Hey, I had to go away urgently for a few weeks and when I came back my pets became skinny......
The : 2006-06-23 18:27:21
5 / 431 June 23, 2006, 21:28:54 By : JebinZedalu
Thread opened Thread closed  
allignment fights
By : Zyllah - June 23, 2006, 18:37:42
hey all.So, when there's an allignment fight for a territory, how exactly do you help yo…...
The : 2006-06-23 18:37:42
1 / 375 June 23, 2006, 21:18:13 By : Drappi
Thread opened Thread closed  
FREE ACONT!!!
By : zamber - November 25, 2005, 02:18:46
plzz expand version free, i not have money,i need more more happy...
The : 2005-11-25 02:18:46
16 / 1360 June 23, 2006, 17:42:07 By : Verdant
Thread opened Thread closed  
Spiders in the attic
By : DoNotReadThis - June 23, 2006, 09:00:44
This is about the spiders in the attic quest where you get arachnee summon. I beat it just now (hoor…...
The : 2006-06-23 09:00:44
1 / 503 June 23, 2006, 09:56:22 By : GetToDhaChoppa
Thread opened Thread closed  
Changes Since I left?
By : Soul-Assassin - June 23, 2006, 08:05:13
I haven't played for about a month or so cuz I moved and had to wait longer then expected for intern…...
The : 2006-06-23 08:05:13
3 / 448 June 23, 2006, 08:34:15 By : Soul-Assassin
Thread opened Thread closed  
Maintence Downtime: 23/06/06 * 1 2 
By : Verdant - June 23, 2006, 04:56:48
Ankama's host is going down for maintence in about 50 minutes. Everyone wrap up your battles and fee…...
The : 2006-06-23 04:56:48
60 / 2459 June 23, 2006, 08:20:25 By : ShadowStryder
Thread opened Thread closed  
dofuses
By : brobrobro - June 23, 2006, 07:30:34
were can the known dofuses be dropped besides the cawot one?...
The : 2006-06-23 07:30:34
3 / 744 June 23, 2006, 07:39:34 By : zerohaze
Thread opened Thread closed  
Automatic Buyout from NPC
By : Damondred - June 20, 2006, 15:50:12
I noticed occasionally when selling some of the ethereal weapons on the marketplace the city will au…...
The : 2006-06-20 15:50:12
6 / 585 June 23, 2006, 07:16:41 By : ShadowStryder
Thread opened Thread closed  
Amakna Garrison
By : DoNotReadThis - June 23, 2006, 05:39:36
Is it possible to get inside Amakna Garrison?If so, where? And how?I found a…...
The : 2006-06-23 05:39:36
3 / 436 June 23, 2006, 06:37:54 By : Cadio
Thread opened Thread closed  
Question?
By : Thintil - June 23, 2006, 00:52:55
Will this maintenance that they're going to be doing going to fix some of the lag/login problems we'…...
The : 2006-06-23 00:52:55
1 / 486 June 23, 2006, 00:59:19 By : Verdant
Thread opened Thread closed  
I come to see my sad existence
By : kalikai - June 23, 2006, 00:51:53
When I find myself sitting at a computer, retyping my password in every 2 seconds for about 30 minut…...
The : 2006-06-23 00:51:53
2 / 481 June 23, 2006, 00:56:56 By : Verdant
Thread opened Thread closed  
Lucky Boots
By : Kropotnik - June 22, 2006, 23:09:03
I have a level 8 Enutrof who has just bought some nice Lucky Boots. Great he thought - I could use s…...
The : 2006-06-22 23:09:03
1 / 324 June 22, 2006, 23:14:00 By : zeziman
Thread opened Thread closed  
How about recompensation discussion thread?
By : Tshy - June 22, 2006, 21:32:57
I would like you people to discus how Amakna could repay you for any inconveniences. Question is tar…...
The : 2006-06-22 21:32:57
21 / 801 June 22, 2006, 23:09:07 By : Drappi
Thread opened Thread closed  
Tshy <- ban him!
By : GrauGeist - June 22, 2006, 22:29:33
Tshy is an obnoxious little troll that only serves to insult our good Mod.Tshy contribut…...
The : 2006-06-22 22:29:33
7 / 646 June 22, 2006, 22:52:36 By : [MOD]DragonMeow
Thread opened Thread closed  
Ice knight sword
By : psycobirdy - June 21, 2006, 22:11:38
Is there any way to improve the Ice knight sword? It heals 6-13 hp but doesnt show what element it u…...
The : 2006-06-21 22:11:38
4 / 704 June 22, 2006, 22:18:31 By : psycobirdy
Thread opened Thread closed  
Avatars * 1 2 
By : ToruOkada - June 22, 2006, 16:38:14
Sweet! Check me out!!...
The : 2006-06-22 16:38:14
61 / 2662 June 22, 2006, 22:10:32 By : Verdant
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