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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
-- / -- July 24, 2014, 10:50:03 By : [Izmar]
Forum threads
Thread opened Thread closed  
No snowfoux pet?
By : Eryta - July 22, 2014, 06:19:58
I noticed that three frig-themed pets appeared in the emporium, but there is no snowfoux. I'm just w…...
The : 2014-07-22 06:19:58
3 / 190 July 22, 2014, 18:27:44 By : Mishna
Thread opened Thread closed  
exomaging over 101 power
By : Zarnal-Ahkna - July 22, 2014, 10:19:33
I thought you could…...
The : 2014-07-22 10:19:33
2 / 193 July 22, 2014, 10:55:13 By : Zarnal-Ahkna
Thread opened Thread closed  
3 man team
By : iToad - July 21, 2014, 20:55:48
im in the process of making a 3 man team and wanted some opinions for my 3rd member. I have a full …...
The : 2014-07-21 20:55:48
3 / 160 July 22, 2014, 10:13:35 By : Winterheart
Thread opened Thread closed  
Choose your representatives for the 2014 Goultarminator! NEWS 
By : [Nerodos] - July 15, 2014, 18:00:00
...
The : 2014-07-15 18:00:00
16 / 627 July 22, 2014, 07:14:47 By : SORA-THE-CHOSEN-ONE
Thread opened Thread closed  
NEED HELP
By : redyron - July 20, 2014, 17:16:16
I got a question Hey ^^ someone knows what tha color of the item's name? it will help me :D ...
The : 2014-07-20 17:16:16
4 / 187 July 20, 2014, 23:20:48 By : SilverhandII
moved  
moved : Frigost 3 and the Sacrier - Discussion
By : mendezstyle - July 20, 2014, 16:46:33
So I wanted to create a thread in which people discuss the use of a sac in frig 3 and here it is. Basically this is my concern about the sacrier. A sac is a PvP legend, great map manipulation, great lock and most of all great damage. Sacriers are nearly (if not the) best character to pvp with nowadays. Crossing the border, a sac in PvM is still a force to have in a team. Throughout my ye...
The : 2014-07-20 16:46:33
-- / -- July 20, 2014, 23:14:54 By : SilverhandII
Thread opened Thread closed  
Dear Dofus... AnkaTracker 
By : CoolRay - July 11, 2014, 06:18:54
So today I just got my acceptance letter to Cornish. For those of you who don't know, Cornish is a v…...
The : 2014-07-11 06:18:54
16 / 871 July 19, 2014, 12:55:04 By : nabz4ayman
Thread opened Thread closed  
The Birth of a Mission quest
By : Magnum-PI - July 18, 2014, 17:46:12
So, I'm at the point in this quest that I have to give Edemaga the wild dragoturkeys. I have in my i…...
The : 2014-07-18 17:46:12
4 / 171 July 18, 2014, 23:53:06 By : Magnum-PI
Thread opened Thread closed  
New Event? AnkaTracker  * 1 2 3  4
By : BluSkies - April 17, 2014, 20:27:09
So I've seen some people talking about this on /a and there's a thread up on Imps that Gasp started about it as well apparently. Izmar's twitter says something about #the Scroll but not sure what it means. Thought I would post this on here so perhaps a few more people can get involved. Anyways when you walk onto the Amakna bank map [2,-2] this is what it says: As you walk past the bank, you ...
The : 2014-04-17 20:27:09
198 / 7970 July 18, 2014, 14:04:40 By : ArdechaMoi
Thread opened Thread closed  
Cania Bandits question
By : Jerkbag - July 18, 2014, 04:57:53
Hey, I was just wondering because it's very vague, but when you ask yova etna if the cania bandits a…...
The : 2014-07-18 04:57:53
1 / 152 July 18, 2014, 06:27:33 By : CoolRay
Thread opened Thread closed  
Can we use the following items?
By : IdwellinMoria - July 17, 2014, 15:03:46
Can we use the following items in anyway? : 1)phoenix potion 2)great phoenix potion 3)camouflage …...
The : 2014-07-17 15:03:46
3 / 280 July 18, 2014, 02:54:32 By : IdwellinMoria
Thread opened Thread closed  
The Rogue emote included in ogrine packs! NEWS 
By : [Nerodos] - July 17, 2014, 18:30:00
Deceptively quiet people who want to display their explosive temperament, party-goers who want to blow it up, happy blokes who like their pranks... They all have one thing in common: the Rogues' Explosive emote scroll! And they didn't find it in a powder keg either, but in packs of 13,000 OG and more!  A fuse on the top of the head, nothing more natural... except that the Rogue emote's...
The : 2014-07-17 18:30:00
0 / 172 July 17, 2014, 18:30:00 By : [Nerodos]
Thread opened Thread closed  
Amount of quests currently in the game? Anyone?
By : OGPrivateRyan - July 17, 2014, 06:41:14
Hello fellow players, I wanted to know if someone out there knew the current amount of quests curren…...
The : 2014-07-17 06:41:14
1 / 173 July 17, 2014, 06:55:06 By : Revil-Nunor
Thread opened Thread closed  
Hey, what about the maintenance??
By : redyron - July 15, 2014, 08:44:18
Hi, I'm just wanna play so.... anyone knows when the maintenance ends and why there is a maintenance…...
The : 2014-07-15 08:44:18
3 / 205 July 15, 2014, 19:41:25 By : Amanatsu
Thread opened Thread closed  
DOFUS 2014 Roadmap AnkaTracker  NEWS  * 1 2 3 
By : [Nerodos] - February 17, 2014, 12:16:57
The 2014 Roadmap for DOFUS is finally online! Discover what's waiting for you each month of the year: the overall theme,  surprises, new content... and more? Don't wait another moment, check the Roadmap right now!  Yes, we know... January is already over and February is well on its way, but better late than never, right? Yeah, right... The main issue that delayed us is that the 201...
The : 2014-02-17 12:16:57
149 / 6702 July 15, 2014, 16:05:58 By : LegendPop
moved  
moved : Shortcut key for "join battle" faction? AnkaTracker 
By : IdwellinMoria - July 15, 2014, 12:00:44
Can i arrange a shorcut for join battle action?...
The : 2014-07-15 12:00:44
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moved  
moved : israel someone?
By : redyron - July 15, 2014, 08:57:03
Hi dofus, I'm from israel (↑ the title saying the same), And i wanna play with someone that speaking…...
The : 2014-07-15 08:57:03
-- / --
Thread opened Thread closed  
Multiple Accounts problem ANSWER_TRAK 
By : xPieces - July 15, 2014, 07:05:28
I just started playing, but I don't know how to open multiple accounts. I need a specific program?...
The : 2014-07-15 07:05:28
1 / 211 July 15, 2014, 07:35:44 By : Amanatsu
Thread opened Thread closed  
Sales: week 1 NEWS 
By : [Nerodos] - June 25, 2014, 18:00:00
For this first week of sales: a 30% reduction on shields, in order to protect yourself from the rain of promotions that will fall down during the coming weeks! From June 25 to July 2, the shield of your dreams is yours! The high point of the week is a special bundle including the Ugo Set!In terms of fight, don't listen to everything and anything you hear: sometimes, the best defense is defense...
The : 2014-06-25 18:00:00
2 / 420 July 15, 2014, 02:51:22 By : mariachiaragoretti
Thread opened Thread closed  
luck of Brak/Bonta prisms
By : IdwellinMoria - July 15, 2014, 00:04:35
This all map alliance prisms has turned the game into a boring single player game.Nothing happens.If…...
The : 2014-07-15 00:04:35
4 / 179 July 15, 2014, 02:29:26 By : IdwellinMoria
Thread opened Thread closed  
Server Nehra reward
By : superbroer - July 13, 2014, 23:31:20
Well now that Germany has succesfully and rightfully deserved won the World cup I think the German s…...
The : 2014-07-13 23:31:20
6 / 279 July 14, 2014, 16:25:41 By : Aldarana
Thread opened Thread closed  
see deleted characters
By : icancrit11 - July 14, 2014, 10:10:32
Hey guys, I was wondering if there is a way to view your deleted characters....
The : 2014-07-14 10:10:32
1 / 159 July 14, 2014, 16:17:54 By : Aldarana
moved  
moved : Help Fast :) !
By : likeaboioos - July 14, 2014, 10:43:39
Hey dofus players what's up? i come back from long break ( around 8 mounths :D) So let me be shor …...
The : 2014-07-14 10:43:39
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Thread opened Thread closed  
Living items, why?
By : olafsmidt - July 13, 2014, 00:41:56
I have seen it now a lot of times and it's keeps bothering me.. Why on earth would people buy or us…...
The : 2014-07-13 00:41:56
10 / 383 July 14, 2014, 04:19:48 By : Wolve9
Thread opened Thread closed  
3 days of free subscription? AnkaTracker 
By : Madafaaka - June 07, 2014, 22:22:24
Hello everyone, apparently on 29th of May, I received a mail which was like this : http://s3.po…...
The : 2014-06-07 22:22:24
14 / 950 July 13, 2014, 23:11:08 By : Incapacitated
Thread opened Thread closed  
Flash sale?
By : snuggleybear - July 13, 2014, 04:44:28
Hi there, I realize the international servers have been lacking workers compared to the other commun…...
The : 2014-07-13 04:44:28
0 / 156 July 13, 2014, 04:44:28 By : snuggleybear
Thread opened Thread closed  
What is it with Ankama and farts?
By : CoolRay - June 29, 2014, 08:52:20
Jellies: Jellibone's animation is a fart. Kitten: Catattack's animation is a fart. All the Str…...
The : 2014-06-29 08:52:20
4 / 450 July 11, 2014, 19:08:42 By : Solarwolf
Thread opened Thread closed  
Dofus/ english youtubers AnkaTracker 
By : edawrdkung - May 25, 2014, 16:30:58
Hi i watch youtube a lot and i really don't find any english dofus youtuber please if you know anyon…...
The : 2014-05-25 16:30:58
21 / 1290 July 11, 2014, 16:32:58 By : [Izmar]
moved  
moved : Frig 2 and 3 team of 4
By : PearlDagger - July 11, 2014, 07:14:05
Team of 4 Hello, thank you for reading my post. Any help is appreciated. I currently have a 199 osa 184 sac…...
The : 2014-07-11 07:14:05
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Thread opened Thread closed  
Turquoise Dofus Quest? AnkaTracker 
By : AlphaWarrior - July 10, 2014, 22:57:31
Any idea when the Turq dofus quest will come? Just asking because I have no access to this roadmap t…...
The : 2014-07-10 22:57:31
2 / 305 July 10, 2014, 23:20:01 By : NELSON-MAGNO
Thread opened Thread closed  
2014 ROADMAP ANSWER_TRAK  AnkaTracker 
By : urke99 - July 09, 2014, 17:09:00
blabla The link to the 2014 isn't working. Just takes me to the homepage (www.dofus.com/en). I think it isn…...
The : 2014-07-09 17:09:00
10 / 584 July 10, 2014, 21:20:55 By : Mishna
Thread opened Thread closed  
Can't buy class spell for my masq.
By : bobo-me - July 10, 2014, 17:43:50
I have no ideea what is going on but i can't buy diffraction or bunch of keys on my alt masq,i have …...
The : 2014-07-10 17:43:50
10 / 186 July 10, 2014, 18:09:21 By : bobo-me
moved  
moved : The Slow Decline
By : Nerd-Tease - July 10, 2014, 03:21:25
and why dofus has lost a lot of its allure Pardon the wall of text, I realize this is going to get lengthy. There are several things I have …...
The : 2014-07-10 03:21:25
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Thread opened Thread closed  
[CONTEST] Captain Amakna Caption Contest AnkaTracker 
By : [Izmar] - July 04, 2014, 19:45:57
Win the Multiman of your choice! As the United States is celebrating its Independence Day today, we thought it might be fun to have a little contest involving our own protector of Truth, Justice, and Liberty - Captain Amakna! Write a funny or clever caption for the image below. That's all you have to do to enter. There will be two winners - the most popular entry (the one with the most green smileys - red frownies don't count)...
The : 2014-07-04 19:45:57
32 / 895 July 10, 2014, 06:55:38 By : NELSON-MAGNO
Thread opened Thread closed  
Returning Player looking for help and server selection
By : alikarista - July 07, 2014, 02:15:18
Returning player from 2008 has no idea what to do Hey guys I was a Dofus player a long time ago (about 6 years ago) and i just recenetly came back loo…...
The : 2014-07-07 02:15:18
4 / 246 July 10, 2014, 03:21:27 By : HollowHearts
moved  
moved : Hold your updates hold your nerfs and buffs SOME THINGS ARE UNANSWERED
By : TheCredit - July 10, 2014, 01:49:40
Guild ranks Ok i finally gathered the wisedomness to ask and yes i did make that word up. Some rank names that…...
The : 2014-07-10 01:49:40
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Thread opened Thread closed  
Will hats ever fit all classes correctly?
By : MrFlamez - July 09, 2014, 19:55:07
Not sure if this has already been addressed, but I recently bought 2 mimisymbics, so I could give my…...
The : 2014-07-09 19:55:07
5 / 171 July 09, 2014, 20:11:49 By : MrFlamez
Thread opened Thread closed  
ap exo mage
By : Ryen-Sorou - July 09, 2014, 18:23:44
hi, i want to do an ap exo mage so i wanted to know which frigost 2 or 3 item is the best do to one …...
The : 2014-07-09 18:23:44
1 / 166 July 09, 2014, 18:44:29 By : Mishna
Thread opened Thread closed  
Help me pleas!
By : mrxero12 - July 08, 2014, 21:24:18
Haya all, I was wondering if any of you had an idea of how the teams of 8 can switch screens so f…...
The : 2014-07-08 21:24:18
2 / 182 July 09, 2014, 04:40:22 By : whydoesithavetobeme
Thread opened Thread closed  
Toxine can make you melt!
By : [Izmar] - June 27, 2014, 13:16:16
Meet your newest Sidekick in a…...
The : 2014-06-27 13:16:16
24 / 1040 July 08, 2014, 22:24:38 By : trololo2222
moved  
moved : Help regarding sadida
By : DahliaDelima - July 08, 2014, 16:04:39
Hello guys, i have stop playing dofus 2 years ago and now im back. Just want to ask does damage sad…...
The : 2014-07-08 16:04:39
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moved  
moved : Sram, Iop or Cra?
By : xnarutobladex - July 08, 2014, 20:54:26
Just overall which would be a great first character? OR which one is better overall or just your f…...
The : 2014-07-08 20:54:26
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Thread opened Thread closed  
Xelor update in December? AnkaTracker 
By : CoolRay - July 07, 2014, 11:10:19
In the Dofus calendar they stated something was coming, but as soon as you saw it it would be gone i…...
The : 2014-07-07 11:10:19
-6 / 887 July 08, 2014, 06:40:36 By : CloudyMind
Thread opened Thread closed  
Dragon pig
By : luckyspy - June 27, 2014, 09:47:11
think I can run it? So I run a Str fogger 186 and a str 104 iop with the sidekicks Shadow and trank I think. Do you thin…...
The : 2014-06-27 09:47:11
4 / 307 July 07, 2014, 21:17:57 By : fore-shotz
Thread opened Thread closed  
Question about an Item requirement
By : ZaneH1359 - July 03, 2014, 19:35:27
So the item I want to use is the Fuedala Shield but it requires a rank greater than 3 to use. Why? I tried googling about it and found out it has to do with the Brakmarian and Bontarian pvp but according to this Forum thread i read (its a bit down in the posts.) Click here Someone (Amanatsu) states that Brak and Bonta pvp has been discontinued for Alliance pvp. So why would the shield r...
The : 2014-07-03 19:35:27
5 / 299 July 07, 2014, 17:42:08 By : Revil-Nunor
Thread opened Thread closed  
Ultra-Powerful red candy
By : urke99 - July 06, 2014, 11:52:59
lalala How are the Ultra-Powerful Red Candy originally acquired?...
The : 2014-07-06 11:52:59
4 / 311 July 07, 2014, 14:35:26 By : Princess-vonBrakmar
Thread opened Thread closed  
I think dofus modifies the chance of dropping truq ?
By : heeeeeeda - July 06, 2014, 20:50:44
this week 1-7 july doing 400 DP soul no drop truq . i have 4 enu 2209 pp week aggo i can drop 5-7 truq /200 soul...
The : 2014-07-06 20:50:44
2 / 256 July 07, 2014, 10:57:55 By : Ymt
Thread opened Thread closed  
Srambad Making-of NEWS 
By : [Nerodos] - June 28, 2014, 10:00:00
The city of thieves wasn't built in a day, and less so in a single stroke of the brush. What is hiding behind the heavy curtains of fog surrounding Srambad? Don't wait any longer, enter one of the brains from which the dark alleys of the King of Thieves' city came! Dark city looking like a slum, Srambad is like another Gotham City. The difference being that no hero is there to bri...
The : 2014-06-28 10:00:00
4 / 306 July 06, 2014, 21:18:46 By : coolday
Thread opened Thread closed  
Sram declares Update 2.21 open to all! AnkaTracker  NEWS 
By : [Izmar] - June 17, 2014, 10:00:00
You've seen her in the teaser trailer, her leather straps fluttering in the wind... She's the Queen of Thieves, looking down from her tower and sneering down on those who seek to challenge her! While Sram is still the boss of Srambad, this beauty in black is one of the most fearsome enemies you'll face in the new Divine Dimension available today in update 2.21! It's said that she&#...
The : 2014-06-17 10:00:00
43 / 1407 July 06, 2014, 20:02:22 By : NELSON-MAGNO
Thread opened Thread closed  
Website that solves all treasure hunts
By : chaoman - June 26, 2014, 11:20:45
Is this allowed? There's a website that's being made at the moment which solves all treasure hunts. …...
The : 2014-06-26 11:20:45
17 / 1000 July 06, 2014, 19:56:19 By : Revil-Nunor
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