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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
-- / -- July 24, 2014, 10:50:03 By : [Izmar]
Forum threads
Thread opened Thread closed  
How Lucky were you? (Mystery Box Openers)
By : MadSock - May 23, 2014, 16:53:37
Well, these days are some good early Summer days to test your luck, more so for the rich than the poor (sadly!). Are you one of those lucky few, being smiled upon by God Ecaflip himself? Let's share what we received for those of us who took a peek in a Mystery Box! --- I brought a total of 6 from which I got 1 Mimisymbic, 2 Fairyworks, 1 Just Shield, 1 Just Cloak, and 1 Jellufo. --------...
The : 2014-05-23 16:53:37
33 / 1576 August 13, 2014, 05:26:54 By : PaPaCiToLoKo
moved  
moved : Dofus Wont Work AnkaTracker 
By : Anonymoust - August 12, 2014, 22:39:20
I have windows 7. I downloaded Dofus and the icon is on my Desktop. But when i click on it, it will …...
The : 2014-08-12 22:39:20
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Thread opened Thread closed  
Hey, need some friends to play with
By : redyron - August 05, 2014, 09:00:08
Hey ^^ , Im Agi-King (Cha based cra level 104) and i need someone to play with, so write there ↓ if u wanna play with me a lot :D wtf my picture is SO old :blink: ←...
The : 2014-08-05 09:00:08
1 / 177 August 12, 2014, 05:13:14 By : ataman
Thread opened Thread closed  
DOFUS on browsers: phase 2 NEWS  * 1 2 
By : [Nerodos] - July 07, 2014, 16:30:00
Finding your characters and playing DOFUS from a browser, wherever you are: this is the goal of the hard work our teams are doing. After a first closed beta phase that was only for Premium accounts, let's take this up a notch! Now, it is 50,000 players, hand-picked amongst our oldest active subscribers, that will participate in the beta!As a reminder: DOFUS on browsers is just like the DOFUS y...
The : 2014-07-07 16:30:00
56 / 1339 August 11, 2014, 22:11:47 By : staajn
Thread opened Thread closed  
2 man team with an int osa.
By : aarooking77 - August 11, 2014, 04:30:50
Should I form a team of 2? With what? Hi. So, I;m currently a level 112 int osa, and I was thinking about adding a new character to form a team of 2. I realize teams aren't super useful until they get to the 4 mark, but I plan on expanding as I level. Any good ideas on if I should add a new character, and what they should be? Thanks. Edit: Note that I am just looking for this character to help with casual fighting....
The : 2014-08-11 04:30:50
4 / 152 August 11, 2014, 11:41:28 By : Winterheart
moved  
moved : treasure hunt a dissapointment
By : IdwellinMoria - August 11, 2014, 00:16:54
Today I decided to try go treqasure hunting.I chosed for a lvl 200 chest, took me a while to hunt it…...
The : 2014-08-11 00:16:54
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Thread opened Thread closed  
Just came back, And made a new char
By : -Orio- - August 10, 2014, 07:10:53
need advice/help Just came back to dofus after a real long break, I just remade and iop and got 35 help because of 4x…...
The : 2014-08-10 07:10:53
2 / 171 August 10, 2014, 22:09:26 By : -Orio-
Thread opened Thread closed  
Advice for old player?
By : Jjoshuar - August 10, 2014, 12:18:39
Just downloading the game now coming back from a long ass break, totally forgot about the game all t…...
The : 2014-08-10 12:18:39
1 / 140 August 10, 2014, 16:26:21 By : MadSock
Thread opened Thread closed  
2.22 Update: The Frigost Whale NEWS 
By : [Nerodos] - August 08, 2014, 16:00:00
Ten years they've been looking for her! Simple myth to some, reality to others, the Frigost whale has finally resurfaced. Discover in video the Albatrocious Rock, where she washed ashore. Follow the campaign led by the Sea Chafer's crew to save her from a deadly intoxication!    As soon as Tuesday, August 12, the 2.22 update will be signalling a SOS: help the Sea Chafer's ca...
The : 2014-08-08 16:00:00
9 / 416 August 10, 2014, 14:34:11 By : Nerd-Tease
Thread opened Thread closed  
Stuck on a quest.
By : Elegance-Xx - December 27, 2012, 00:43:58
So the More Royalist Than The King achievement, I'm stuck on Tenth Allister Quest . I've done…...
The : 2012-12-27 00:43:58
8 / 1059 August 10, 2014, 03:29:47 By : natliraren
moved  
moved : Having trouble p2ping
By : adamfive - August 01, 2014, 00:00:43
When i go to subscribe on any of my 8 accounts i get a message saying ''Your payment could not be cr…...
The : 2014-08-01 00:00:43
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moved  
moved : To all Indians that used to p2p from mobile.
By : donmasa - August 09, 2014, 17:29:47
( zong ) So i had sent ticket few days ago and i got a reply back. The zong is removed so we basically got no…...
The : 2014-08-09 17:29:47
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Thread opened Thread closed  
I want to get back into dofus, where do I start?
By : elzarkei - August 05, 2014, 14:10:28
Hey dofus community, I'm planning on getting back into dofus but I'm not exactly sure what to do. I …...
The : 2014-08-05 14:10:28
8 / 351 August 09, 2014, 13:58:11 By : Darkstorm
Thread opened Thread closed  
Does anyone know?
By : AngelTheCorrupted - August 09, 2014, 08:30:52
hmm... Hi, does anyone know how i can possibly clean up my characters slate? not in game, i mean on the web…...
The : 2014-08-09 08:30:52
1 / 115 August 09, 2014, 11:01:25 By : GloomyBearS
Thread opened Thread closed  
Ankama Office: episode #5 AnkaTracker  NEWS 
By : [Nerodos] - August 01, 2014, 16:00:00
Up until now, we were quite discreet about the way we were fighting bots. An effective long-term battle plan requires lots of work. So we have put down our trumpets and picked up our brooms... Today, we expand our test to all the servers. That totally warranted a new Ankama Office!For a few months now, Ankama has been experimenting with several systems, some proving more effective than others, in ...
The : 2014-08-01 16:00:00
10 / 415 August 09, 2014, 10:05:53 By : zanaba
Thread opened Thread closed  
Once again we don't get much AnkaTracker 
By : whydoesithavetobeme - July 19, 2014, 14:22:45
French servers and Spanish servers get more. Hi, I come here today to ask when will our sites every get any promotions like this? [url=http://ww…...
The : 2014-07-19 14:22:45
12 / 988 August 09, 2014, 06:52:45 By : TinhoAkatsuki
Thread opened Thread closed  
Fresh Start and Team Suggestions
By : DragoonMasta - August 06, 2014, 19:33:49
So I recently started playing again, I'm on Shika server if anyone is curious, and I was wondering i…...
The : 2014-08-06 19:33:49
3 / 219 August 08, 2014, 20:52:15 By : justapie
Thread opened Thread closed  
More people need to play this game AnkaTracker  * 1 2 
By : lol11212 - April 15, 2014, 20:40:54
This game is great is has everything an rpg fan loves. But this game needs to have more players, i p…...
The : 2014-04-15 20:40:54
67 / 3061 August 07, 2014, 19:58:15 By : IAMONEOFAKIND
Thread opened Thread closed  
"The Empra"
By : Liquid-Flame - August 05, 2014, 17:23:58
What is an empra ?...
The : 2014-08-05 17:23:58
3 / 215 August 06, 2014, 20:56:45 By : Everbrighte
Thread opened Thread closed  
Background: The Sea Chafer is recruiting! AnkaTracker 
By : [Nerodos] - August 05, 2014, 18:30:00
Nature's friends and champions, this message is addressed to YOU. My crew and myself, Captain Pol Ouatnos, need your help!  The hour is dire... This morning, as the sea spray, loaded with a smell that would make the most hardened sea-faring heart go over board was tickling my nostrils, a sad spectacle indeed was laid down before me. It seems that our detractors, nature's enemies, this...
The : 2014-08-05 18:30:00
7 / 305 August 06, 2014, 08:35:34 By : Gunnerwolfang
Thread opened Thread closed  
Toucantankerous?
By : temperances - August 05, 2014, 16:17:49
toucan pet the pet toucan you get for one year brings up resistance for all elements do you have to spill it up…...
The : 2014-08-05 16:17:49
1 / 145 August 05, 2014, 17:35:34 By : Liquid-Flame
Thread opened Thread closed  
Winners of the "From Vulkania With Love" postcard contest AnkaTracker  NEWS 
By : [Izmar] - July 28, 2014, 17:00:00
The mailboat from Vulkania has arrived at last, and it's so full of postcards and packages, its nearly sinking under the weight! Let's see which one was best...As a reminder, with the start of Vulkania, we had a contest for who could make the best postcard from Vulkania. These postcards were sent out using the hashtag #Vulkania2014EN. The top three receive the following prizes:   1st ...
The : 2014-07-28 17:00:00
12 / 415 August 05, 2014, 17:10:15 By : [Nerodos]
Thread opened Thread closed  
Meet your GT reps and apply to be a GT reporter! AnkaTracker  NEWS 
By : [Izmar] - July 21, 2014, 18:00:00
The qualification tests for the 2014 Goultarminator have been completed and now, a complete list of participants is available for you to view. There's just one more formality to complete, settling on the team line-ups!Don't keep him waiting...You can consult the list of selected representatives for each server here.How Do We Form Our Teams? Each server is assigned a "captain." Th...
The : 2014-07-21 18:00:00
20 / 894 August 05, 2014, 16:31:29 By : Sywe
Thread opened Thread closed  
evening maintenance 5/8/2014
By : IdwellinMoria - August 05, 2014, 14:58:32
What's up with this evening maintenance at the moment?Did they have one early in the morning?...
The : 2014-08-05 14:58:32
7 / 171 August 05, 2014, 15:39:38 By : sebsproffesionaccount
Thread opened Thread closed  
Are the ivory and ebony dofus already in the game but no one has dicovered them?
By : reymanya - August 05, 2014, 08:50:42
i know that that everyone has said that the ivory and ebony dofus are not in the game yet but is that really true?, or just an conclusion sense no one has ever gotten one? i haven't done much research on this topic but there is a npc in dofus that tells you that you can find one of these dofus on pandala island. Now is dofus trying to make you waste time looking for something that doesn't exist...
The : 2014-08-05 08:50:42
1 / 191 August 05, 2014, 09:29:17 By : NELSON-MAGNO
Thread opened Thread closed  
slabs/tiles all over the world of twelfth
By : reymanya - August 05, 2014, 08:08:54
i have seen slabs/ tiles that anyone can step on all over the world of twelfth. for example need the…...
The : 2014-08-05 08:08:54
1 / 126 August 05, 2014, 08:21:03 By : Gunnerwolfang
Thread opened Thread closed  
Transfer from Dark Vlad to Rosal AnkaTracker 
By : Regenerate - July 21, 2014, 22:20:00
I was wondering if it is possible to transfer from Dark Vlad to Rosal because Dark Vlad belongs to t…...
The : 2014-07-21 22:20:00
21 / 589 August 04, 2014, 23:54:39 By : MadSock
moved  
moved : Ecaflip fix soon???
By : icancrit11 - August 04, 2014, 06:01:13
I was wondering since ecaflips are so op now are they going to be nerfed anytime soon?...
The : 2014-08-04 06:01:13
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Thread opened Thread closed  
Veteran Rewards: your loyalty will not go unrewarded! AnkaTracker  * 1 2 
By : [Izmar] - May 28, 2014, 15:25:00
The "Veteran Rewards" system announced at the Ankama Convention have generated a bit of buzz... But what is it? It's a loyalty system that rewards your seniority. How? By offering five gifts for each year that you have subscribed to DOFUS. Starting when? Starting with your very first subscription ever! Your account has racked up five years of subscription? Congratulations! This Septe...
The : 2014-05-28 15:25:00
94 / 3302 August 03, 2014, 20:44:36 By : evilmind
Thread opened Thread closed  
abandoned paddocks
By : IdwellinMoria - August 03, 2014, 16:30:05
Abandoned paddocks go for sale every first maintenane of the month ?At their initial price?How can …...
The : 2014-08-03 16:30:05
1 / 157 August 03, 2014, 19:06:21 By : cusuraphobe
Thread opened Thread closed  
Mimisymbic
By : PaPaCiToLoKo - August 02, 2014, 21:14:37
Mimisymbic Attributes Just a thought occurred to me. If you get a random necklace and mimi it with an Island Pearl Necklac…...
The : 2014-08-02 21:14:37
3 / 228 August 03, 2014, 14:25:03 By : bananamonkey
Thread opened Thread closed  
where can I see all my subscription payments?
By : IdwellinMoria - August 03, 2014, 09:41:33
thanks...
The : 2014-08-03 09:41:33
1 / 119 August 03, 2014, 12:03:30 By : nightskymimic
Thread opened Thread closed  
Where are all my posts? They are all gone...
By : StalenW - August 02, 2014, 18:51:32
I had a few posts. But I cant find them....
The : 2014-08-02 18:51:32
2 / 200 August 02, 2014, 20:05:10 By : Revil-Nunor
Thread opened Thread closed  
Has anyone found any Goultarminator live streams yet?
By : bennyboy79 - August 01, 2014, 19:36:55
Started half an hour ago and still no live streams linked in the International Community forum :(&nb…...
The : 2014-08-01 19:36:55
2 / 226 August 01, 2014, 20:38:46 By : xzaosllama3
Thread opened Thread closed  
This weekend: Subscribe and receive a Noh set! AnkaTracker  NEWS  * 1 2 
By : [Izmar] - July 25, 2014, 10:20:00
Immerse yourself in the power and intrique of an ancient tradition of theater... and look good while doing it. This weekend when you subscribe to DOFUS for one month or more, you'll receive the complete Noh set for "noh" addtional charge!  The masks of the Noh tradition each have their own personality, so if you've had bad reactions to your personality, slip this mask on for...
The : 2014-07-25 10:20:00
60 / 1217 August 01, 2014, 19:47:12 By : Revil-Nunor
Thread opened Thread closed  
Inter-community transfer
By : trololo2222 - July 29, 2014, 11:12:54
Hi there! As everyone knows, Inter-community transfer is generally forbidden. Nevertheless, those…...
The : 2014-07-29 11:12:54
9 / 330 August 01, 2014, 19:32:11 By : superbroer
Thread opened Thread closed  
How Many People Still Play DOFUS?
By : -Revoke - June 04, 2014, 19:41:39
Pretty self explanatory question! :) ...
The : 2014-06-04 19:41:39
31 / 1421 August 01, 2014, 10:51:47 By : MadSock
Thread opened Thread closed  
Best Sidekick?
By : Rainez - July 30, 2014, 22:43:23
Hi, Which would you say are the most op sidekicks? As in.. if you're fighting hard mobs they will…...
The : 2014-07-30 22:43:23
5 / 384 August 01, 2014, 10:37:43 By : MadSock
Thread opened Thread closed  
What does te goult server maps look like? AnkaTracker 
By : Bringer-of-Death - July 30, 2014, 10:19:14
I was told that the normal maps for traveling on the goultimator server are different from normal se…...
The : 2014-07-30 10:19:14
3 / 248 August 01, 2014, 09:36:21 By : urm-am-a-enu
Thread opened Thread closed  
Hey, i got one question
By : redyron - July 30, 2014, 22:29:07
About my dt Hey, last day i saw many ppl with a dragoturkey, but the dragoturkey was in color of the character. …...
The : 2014-07-30 22:29:07
3 / 216 July 31, 2014, 20:40:05 By : OhGurl
Thread opened Thread closed  
What are Drhellbert Final Stats?
By : lolek-slove - July 06, 2014, 03:05:32
Hello guys! :) Well I finally managed to collect enough Orichors to buy this little fella :) Now …...
The : 2014-07-06 03:05:32
2 / 315 July 31, 2014, 17:49:16 By : Revil-Nunor
Thread opened Thread closed  
Dofus and Trophies
By : MadSock - July 27, 2014, 17:21:22
So Ive been wondering about this for some time now of what is most beneficial in wearing. Im talk…...
The : 2014-07-27 17:21:22
17 / 486 July 30, 2014, 21:33:22 By : MadSock
Thread opened Thread closed  
Stats reset at goultar (tournement) server
By : jahoordaarisieweer - July 30, 2014, 15:54:58
Looking around the tournement server, I missed some things wich were in the previous seasons. Like a…...
The : 2014-07-30 15:54:58
0 / 135 July 30, 2014, 15:54:58 By : jahoordaarisieweer
Thread opened Thread closed  
Uplauncher: automatic update AnkaTracker  NEWS 
By : [Nerodos] - July 28, 2014, 17:00:00
The old Uplauncher is gone! the players who are still using it will note that the update to the new version will happen automatically next time they start DOFUS.   What began during this year's first trimester is coming to an end, the migration to the new DOFUS Uplauncher is well and rightly over! The old Uplauncher is definitively a has been: its upgrade to the new version will now happe...
The : 2014-07-28 17:00:00
7 / 243 July 30, 2014, 01:16:05 By : snuggleybear
Thread opened Thread closed  
Characters per Server AnkaTracker 
By : spirodazero - July 29, 2014, 23:19:49
I've tried looking this question up but I can't seem to find an answer, so I'm sorry if this has already been discussed. But, if I buy another character slot for my account, does that mean I can have more than 5 characters on a server, or will the 6th character have to be on another server?...
The : 2014-07-29 23:19:49
4 / 169 July 29, 2014, 23:30:35 By : spirodazero
Thread opened Thread closed  
Dragoturkey
By : nabz4ayman - July 27, 2014, 15:39:47
Well... Click here...
The : 2014-07-27 15:39:47
9 / 293 July 29, 2014, 14:02:59 By : MadSock
moved  
moved : Portal Hunts are a flop
By : CoolRay - July 29, 2014, 06:27:01
They aren't making the game fun, they make it a burden. Believe me, I want to go to Enurado and Srambad, but I always make a scowl whenever I think of finding the portal because I never find the clues even if they are obvious! Ankama, you've made the game overly difficult for no reason. The dimensions are hard enough without the treasure hunt. Monsters that come in waves that usually can swarm ...
The : 2014-07-29 06:27:01
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Thread opened Thread closed  
Tofukaze: Godfather Fortune Grid & Feathery Grid
By : MadSock - July 26, 2014, 23:56:49
Hoy I was wondering if that tofukaze thing is out of order or is that still functional? Ever since t…...
The : 2014-07-26 23:56:49
4 / 170 July 27, 2014, 18:25:58 By : MadSock
Thread opened Thread closed  
Can't we go back to v 1.x?
By : whiteprint - July 27, 2014, 11:45:35
I really miss Dofus 1.x and it looks like many players also do. Since 2 it doesn't feel like Dofus anymore. I tried Wakfu but don't like it. I had a really good time with Dofus 1.x... the environment and the music were somehow perfect, and lot of players who were also enjoying it. Now it's like everything is more advanced but the main essence of Dofus is lost. Am I the only one feeling this w...
The : 2014-07-27 11:45:35
3 / 224 July 27, 2014, 13:54:54 By : [MOD]Aozhou
Thread opened Thread closed  
Chill out with the Frozen Mystery Box! AnkaTracker  NEWS 
By : [Nerodos] - July 22, 2014, 19:00:00
It's hot. Figures, it's summer. So, of course, caring and compassionate as we are, we have something cool for you. Enter, the Frozen Mystery Box!Will Ecaflip smile upon you? Test your luck before Thursday, July 24 at 11:59 PM (Paris time)!  The Mystery Box concept is simple: when you open it, you'll discover a random item inside! All you have left to do is hope to have the same lu...
The : 2014-07-22 19:00:00
28 / 610 July 26, 2014, 20:04:54 By : Revil-Nunor
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