First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
General Discussion Options
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Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
|-- / --||July 24, 2014, 10:50:03 By : [Izmar]|
How Lucky were you? (Mystery Box Openers)
By : MadSock - May 23, 2014, 16:53:37
Well, these days are some good early Summer days to test your luck, more so for the rich than the poor (sadly!). Are you one of those lucky few, being smiled upon by God Ecaflip himself? Let's share what we received for those of us who took a peek in a Mystery Box! --- I brought a total of 6 from which I got 1 Mimisymbic, 2 Fairyworks, 1 Just Shield, 1 Just Cloak, and 1 Jellufo. --------...
The : 2014-05-23 16:53:37
|33 / 1576||August 13, 2014, 05:26:54 By : PaPaCiToLoKo|
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|1 / 177||August 12, 2014, 05:13:14 By : ataman|
DOFUS on browsers: phase 2
By : [Nerodos] - July 07, 2014, 16:30:00
Finding your characters and playing DOFUS from a browser, wherever you are: this is the goal of the hard work our teams are doing. After a first closed beta phase that was only for Premium accounts, let's take this up a notch! Now, it is 50,000 players, hand-picked amongst our oldest active subscribers, that will participate in the beta!As a reminder: DOFUS on browsers is just like the DOFUS y...
The : 2014-07-07 16:30:00
|56 / 1339||August 11, 2014, 22:11:47 By : staajn|
2 man team with an int osa.
By : aarooking77 - August 11, 2014, 04:30:50
Should I form a team of 2? With what? Hi. So, I;m currently a level 112 int osa, and I was thinking about adding a new character to form a team of 2. I realize teams aren't super useful until they get to the 4 mark, but I plan on expanding as I level. Any good ideas on if I should add a new character, and what they should be? Thanks. Edit: Note that I am just looking for this character to help with casual fighting....
The : 2014-08-11 04:30:50
|4 / 152||August 11, 2014, 11:41:28 By : Winterheart|
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|2 / 171||August 10, 2014, 22:09:26 By : -Orio-|
|1 / 140||August 10, 2014, 16:26:21 By : MadSock|
2.22 Update: The Frigost Whale
By : [Nerodos] - August 08, 2014, 16:00:00
Ten years they've been looking for her! Simple myth to some, reality to others, the Frigost whale has finally resurfaced. Discover in video the Albatrocious Rock, where she washed ashore. Follow the campaign led by the Sea Chafer's crew to save her from a deadly intoxication! As soon as Tuesday, August 12, the 2.22 update will be signalling a SOS: help the Sea Chafer's ca...
The : 2014-08-08 16:00:00
|9 / 416||August 10, 2014, 14:34:11 By : Nerd-Tease|
|8 / 1059||August 10, 2014, 03:29:47 By : natliraren|
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|8 / 351||August 09, 2014, 13:58:11 By : Darkstorm|
|1 / 115||August 09, 2014, 11:01:25 By : GloomyBearS|
Ankama Office: episode #5
By : [Nerodos] - August 01, 2014, 16:00:00
Up until now, we were quite discreet about the way we were fighting bots. An effective long-term battle plan requires lots of work. So we have put down our trumpets and picked up our brooms... Today, we expand our test to all the servers. That totally warranted a new Ankama Office!For a few months now, Ankama has been experimenting with several systems, some proving more effective than others, in ...
The : 2014-08-01 16:00:00
|10 / 415||August 09, 2014, 10:05:53 By : zanaba|
|12 / 988||August 09, 2014, 06:52:45 By : TinhoAkatsuki|
|3 / 219||August 08, 2014, 20:52:15 By : justapie|
|67 / 3061||August 07, 2014, 19:58:15 By : IAMONEOFAKIND|
|3 / 215||August 06, 2014, 20:56:45 By : Everbrighte|
Background: The Sea Chafer is recruiting!
By : [Nerodos] - August 05, 2014, 18:30:00
Nature's friends and champions, this message is addressed to YOU. My crew and myself, Captain Pol Ouatnos, need your help! The hour is dire... This morning, as the sea spray, loaded with a smell that would make the most hardened sea-faring heart go over board was tickling my nostrils, a sad spectacle indeed was laid down before me. It seems that our detractors, nature's enemies, this...
The : 2014-08-05 18:30:00
|7 / 305||August 06, 2014, 08:35:34 By : Gunnerwolfang|
|1 / 145||August 05, 2014, 17:35:34 By : Liquid-Flame|
Winners of the "From Vulkania With Love" postcard contest
By : [Izmar] - July 28, 2014, 17:00:00
The mailboat from Vulkania has arrived at last, and it's so full of postcards and packages, its nearly sinking under the weight! Let's see which one was best...As a reminder, with the start of Vulkania, we had a contest for who could make the best postcard from Vulkania. These postcards were sent out using the hashtag #Vulkania2014EN. The top three receive the following prizes: 1st ...
The : 2014-07-28 17:00:00
|12 / 415||August 05, 2014, 17:10:15 By : [Nerodos]|
Meet your GT reps and apply to be a GT reporter!
By : [Izmar] - July 21, 2014, 18:00:00
The qualification tests for the 2014 Goultarminator have been completed and now, a complete list of participants is available for you to view. There's just one more formality to complete, settling on the team line-ups!Don't keep him waiting...You can consult the list of selected representatives for each server here.How Do We Form Our Teams? Each server is assigned a "captain." Th...
The : 2014-07-21 18:00:00
|20 / 894||August 05, 2014, 16:31:29 By : Sywe|
|7 / 171||August 05, 2014, 15:39:38 By : sebsproffesionaccount|
Are the ivory and ebony dofus already in the game but no one has dicovered them?
By : reymanya - August 05, 2014, 08:50:42
i know that that everyone has said that the ivory and ebony dofus are not in the game yet but is that really true?, or just an conclusion sense no one has ever gotten one? i haven't done much research on this topic but there is a npc in dofus that tells you that you can find one of these dofus on pandala island. Now is dofus trying to make you waste time looking for something that doesn't exist...
The : 2014-08-05 08:50:42
|1 / 191||August 05, 2014, 09:29:17 By : NELSON-MAGNO|
|1 / 126||August 05, 2014, 08:21:03 By : Gunnerwolfang|
|21 / 589||August 04, 2014, 23:54:39 By : MadSock|
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Veteran Rewards: your loyalty will not go unrewarded!
By : [Izmar] - May 28, 2014, 15:25:00
The "Veteran Rewards" system announced at the Ankama Convention have generated a bit of buzz... But what is it? It's a loyalty system that rewards your seniority. How? By offering five gifts for each year that you have subscribed to DOFUS. Starting when? Starting with your very first subscription ever! Your account has racked up five years of subscription? Congratulations! This Septe...
The : 2014-05-28 15:25:00
|94 / 3302||August 03, 2014, 20:44:36 By : evilmind|
|1 / 157||August 03, 2014, 19:06:21 By : cusuraphobe|
|3 / 228||August 03, 2014, 14:25:03 By : bananamonkey|
|1 / 119||August 03, 2014, 12:03:30 By : nightskymimic|
|2 / 200||August 02, 2014, 20:05:10 By : Revil-Nunor|
Has anyone found any Goultarminator live streams yet?
By : bennyboy79 - August 01, 2014, 19:36:55
Started half an hour ago and still no live streams linked in the International Community forum :(&nb ...
The : 2014-08-01 19:36:55
|2 / 226||August 01, 2014, 20:38:46 By : xzaosllama3|
This weekend: Subscribe and receive a Noh set!
By : [Izmar] - July 25, 2014, 10:20:00
Immerse yourself in the power and intrique of an ancient tradition of theater... and look good while doing it. This weekend when you subscribe to DOFUS for one month or more, you'll receive the complete Noh set for "noh" addtional charge! The masks of the Noh tradition each have their own personality, so if you've had bad reactions to your personality, slip this mask on for...
The : 2014-07-25 10:20:00
|60 / 1217||August 01, 2014, 19:47:12 By : Revil-Nunor|
|9 / 330||August 01, 2014, 19:32:11 By : superbroer|
|31 / 1421||August 01, 2014, 10:51:47 By : MadSock|
|5 / 384||August 01, 2014, 10:37:43 By : MadSock|
|3 / 248||August 01, 2014, 09:36:21 By : urm-am-a-enu|
|3 / 216||July 31, 2014, 20:40:05 By : OhGurl|
|2 / 315||July 31, 2014, 17:49:16 By : Revil-Nunor|
|17 / 486||July 30, 2014, 21:33:22 By : MadSock|
|0 / 135||July 30, 2014, 15:54:58 By : jahoordaarisieweer|
Uplauncher: automatic update
By : [Nerodos] - July 28, 2014, 17:00:00
The old Uplauncher is gone! the players who are still using it will note that the update to the new version will happen automatically next time they start DOFUS. What began during this year's first trimester is coming to an end, the migration to the new DOFUS Uplauncher is well and rightly over! The old Uplauncher is definitively a has been: its upgrade to the new version will now happe...
The : 2014-07-28 17:00:00
|7 / 243||July 30, 2014, 01:16:05 By : snuggleybear|
Characters per Server
By : spirodazero - July 29, 2014, 23:19:49
I've tried looking this question up but I can't seem to find an answer, so I'm sorry if this has already been discussed. But, if I buy another character slot for my account, does that mean I can have more than 5 characters on a server, or will the 6th character have to be on another server?...
The : 2014-07-29 23:19:49
|4 / 169||July 29, 2014, 23:30:35 By : spirodazero|
|9 / 293||July 29, 2014, 14:02:59 By : MadSock|
moved : Portal Hunts are a flop
By : CoolRay - July 29, 2014, 06:27:01
They aren't making the game fun, they make it a burden. Believe me, I want to go to Enurado and Srambad, but I always make a scowl whenever I think of finding the portal because I never find the clues even if they are obvious! Ankama, you've made the game overly difficult for no reason. The dimensions are hard enough without the treasure hunt. Monsters that come in waves that usually can swarm ...
The : 2014-07-29 06:27:01
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|4 / 170||July 27, 2014, 18:25:58 By : MadSock|
Can't we go back to v 1.x?
By : whiteprint - July 27, 2014, 11:45:35
I really miss Dofus 1.x and it looks like many players also do. Since 2 it doesn't feel like Dofus anymore. I tried Wakfu but don't like it. I had a really good time with Dofus 1.x... the environment and the music were somehow perfect, and lot of players who were also enjoying it. Now it's like everything is more advanced but the main essence of Dofus is lost. Am I the only one feeling this w...
The : 2014-07-27 11:45:35
|3 / 224||July 27, 2014, 13:54:54 By : [MOD]Aozhou|
Chill out with the Frozen Mystery Box!
By : [Nerodos] - July 22, 2014, 19:00:00
It's hot. Figures, it's summer. So, of course, caring and compassionate as we are, we have something cool for you. Enter, the Frozen Mystery Box!Will Ecaflip smile upon you? Test your luck before Thursday, July 24 at 11:59 PM (Paris time)! The Mystery Box concept is simple: when you open it, you'll discover a random item inside! All you have left to do is hope to have the same lu...
The : 2014-07-22 19:00:00
|28 / 610||July 26, 2014, 20:04:54 By : Revil-Nunor|