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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
-- / -- July 24, 2014, 10:50:03 By : [Izmar]
Forum threads
Thread opened Thread closed  
Can we use the following items?
By : IdwellinMoria - July 17, 2014, 15:03:46
Can we use the following items in anyway? : 1)phoenix potion 2)great phoenix potion 3)camouflage …...
The : 2014-07-17 15:03:46
3 / 235 July 18, 2014, 02:54:32 By : IdwellinMoria
Thread opened Thread closed  
The Rogue emote included in ogrine packs! NEWS 
By : [Nerodos] - July 17, 2014, 18:30:00
Deceptively quiet people who want to display their explosive temperament, party-goers who want to blow it up, happy blokes who like their pranks... They all have one thing in common: the Rogues' Explosive emote scroll! And they didn't find it in a powder keg either, but in packs of 13,000 OG and more!  A fuse on the top of the head, nothing more natural... except that the Rogue emote's...
The : 2014-07-17 18:30:00
0 / 136 July 17, 2014, 18:30:00 By : [Nerodos]
Thread opened Thread closed  
Amount of quests currently in the game? Anyone?
By : OGPrivateRyan - July 17, 2014, 06:41:14
Hello fellow players, I wanted to know if someone out there knew the current amount of quests curren…...
The : 2014-07-17 06:41:14
1 / 153 July 17, 2014, 06:55:06 By : Revil-Nunor
Thread opened Thread closed  
DOFUS on browsers: phase 2 NEWS  * 1 2 
By : [Nerodos] - July 07, 2014, 16:30:00
Finding your characters and playing DOFUS from a browser, wherever you are: this is the goal of the hard work our teams are doing. After a first closed beta phase that was only for Premium accounts, let's take this up a notch! Now, it is 50,000 players, hand-picked amongst our oldest active subscribers, that will participate in the beta!As a reminder: DOFUS on browsers is just like the DOFUS y...
The : 2014-07-07 16:30:00
51 / 1032 July 15, 2014, 22:46:18 By : Darkstorm
Thread opened Thread closed  
Hey, what about the maintenance??
By : redyron - July 15, 2014, 08:44:18
Hi, I'm just wanna play so.... anyone knows when the maintenance ends and why there is a maintenance…...
The : 2014-07-15 08:44:18
3 / 186 July 15, 2014, 19:41:25 By : Amanatsu
Thread opened Thread closed  
DOFUS 2014 Roadmap AnkaTracker  NEWS  * 1 2 3 
By : [Nerodos] - February 17, 2014, 12:16:57
The 2014 Roadmap for DOFUS is finally online! Discover what's waiting for you each month of the year: the overall theme,  surprises, new content... and more? Don't wait another moment, check the Roadmap right now!  Yes, we know... January is already over and February is well on its way, but better late than never, right? Yeah, right... The main issue that delayed us is that the 201...
The : 2014-02-17 12:16:57
149 / 6427 July 15, 2014, 16:05:58 By : LegendPop
moved  
moved : Shortcut key for "join battle" faction? AnkaTracker 
By : IdwellinMoria - July 15, 2014, 12:00:44
Can i arrange a shorcut for join battle action?...
The : 2014-07-15 12:00:44
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moved  
moved : israel someone?
By : redyron - July 15, 2014, 08:57:03
Hi dofus, I'm from israel (↑ the title saying the same), And i wanna play with someone that speaking…...
The : 2014-07-15 08:57:03
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Thread opened Thread closed  
Multiple Accounts problem ANSWER_TRAK 
By : xPieces - July 15, 2014, 07:05:28
I just started playing, but I don't know how to open multiple accounts. I need a specific program?...
The : 2014-07-15 07:05:28
1 / 190 July 15, 2014, 07:35:44 By : Amanatsu
Thread opened Thread closed  
Sales: week 1 NEWS 
By : [Nerodos] - June 25, 2014, 18:00:00
For this first week of sales: a 30% reduction on shields, in order to protect yourself from the rain of promotions that will fall down during the coming weeks! From June 25 to July 2, the shield of your dreams is yours! The high point of the week is a special bundle including the Ugo Set!In terms of fight, don't listen to everything and anything you hear: sometimes, the best defense is defense...
The : 2014-06-25 18:00:00
2 / 385 July 15, 2014, 02:51:22 By : mariachiaragoretti
Thread opened Thread closed  
luck of Brak/Bonta prisms
By : IdwellinMoria - July 15, 2014, 00:04:35
This all map alliance prisms has turned the game into a boring single player game.Nothing happens.If…...
The : 2014-07-15 00:04:35
4 / 153 July 15, 2014, 02:29:26 By : IdwellinMoria
Thread opened Thread closed  
Server Nehra reward
By : superbroer - July 13, 2014, 23:31:20
Well now that Germany has succesfully and rightfully deserved won the World cup I think the German s…...
The : 2014-07-13 23:31:20
6 / 238 July 14, 2014, 16:25:41 By : Aldarana
Thread opened Thread closed  
see deleted characters
By : icancrit11 - July 14, 2014, 10:10:32
Hey guys, I was wondering if there is a way to view your deleted characters....
The : 2014-07-14 10:10:32
1 / 137 July 14, 2014, 16:17:54 By : Aldarana
moved  
moved : Help Fast :) !
By : likeaboioos - July 14, 2014, 10:43:39
Hey dofus players what's up? i come back from long break ( around 8 mounths :D) So let me be shor …...
The : 2014-07-14 10:43:39
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Thread opened Thread closed  
Living items, why?
By : olafsmidt - July 13, 2014, 00:41:56
I have seen it now a lot of times and it's keeps bothering me.. Why on earth would people buy or us…...
The : 2014-07-13 00:41:56
10 / 349 July 14, 2014, 04:19:48 By : Wolve9
Thread opened Thread closed  
3 days of free subscription? AnkaTracker 
By : Madafaaka - June 07, 2014, 22:22:24
Hello everyone, apparently on 29th of May, I received a mail which was like this : http://s3.po…...
The : 2014-06-07 22:22:24
14 / 857 July 13, 2014, 23:11:08 By : Incapacitated
Thread opened Thread closed  
Flash sale?
By : snuggleybear - July 13, 2014, 04:44:28
Hi there, I realize the international servers have been lacking workers compared to the other commun…...
The : 2014-07-13 04:44:28
0 / 137 July 13, 2014, 04:44:28 By : snuggleybear
Thread opened Thread closed  
What is it with Ankama and farts?
By : CoolRay - June 29, 2014, 08:52:20
Jellies: Jellibone's animation is a fart. Kitten: Catattack's animation is a fart. All the Str…...
The : 2014-06-29 08:52:20
4 / 409 July 11, 2014, 19:08:42 By : Solarwolf
Thread opened Thread closed  
Dofus/ english youtubers AnkaTracker 
By : edawrdkung - May 25, 2014, 16:30:58
Hi i watch youtube a lot and i really don't find any english dofus youtuber please if you know anyon…...
The : 2014-05-25 16:30:58
21 / 1201 July 11, 2014, 16:32:58 By : [Izmar]
moved  
moved : Frig 2 and 3 team of 4
By : PearlDagger - July 11, 2014, 07:14:05
Team of 4 Hello, thank you for reading my post. Any help is appreciated. I currently have a 199 osa 184 sac…...
The : 2014-07-11 07:14:05
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Thread opened Thread closed  
Turquoise Dofus Quest? AnkaTracker 
By : AlphaWarrior - July 10, 2014, 22:57:31
Any idea when the Turq dofus quest will come? Just asking because I have no access to this roadmap t…...
The : 2014-07-10 22:57:31
2 / 260 July 10, 2014, 23:20:01 By : NELSON-MAGNO
Thread opened Thread closed  
2014 ROADMAP ANSWER_TRAK  AnkaTracker 
By : urke99 - July 09, 2014, 17:09:00
blabla The link to the 2014 isn't working. Just takes me to the homepage (www.dofus.com/en). I think it isn…...
The : 2014-07-09 17:09:00
10 / 494 July 10, 2014, 21:20:55 By : Mishna
Thread opened Thread closed  
Can't buy class spell for my masq.
By : bobo-me - July 10, 2014, 17:43:50
I have no ideea what is going on but i can't buy diffraction or bunch of keys on my alt masq,i have …...
The : 2014-07-10 17:43:50
10 / 146 July 10, 2014, 18:09:21 By : bobo-me
moved  
moved : The Slow Decline
By : Nerd-Tease - July 10, 2014, 03:21:25
and why dofus has lost a lot of its allure Pardon the wall of text, I realize this is going to get lengthy. There are several things I have …...
The : 2014-07-10 03:21:25
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Thread opened Thread closed  
[CONTEST] Captain Amakna Caption Contest AnkaTracker 
By : [Izmar] - July 04, 2014, 19:45:57
Win the Multiman of your choice! As the United States is celebrating its Independence Day today, we thought it might be fun to have a little contest involving our own protector of Truth, Justice, and Liberty - Captain Amakna! Write a funny or clever caption for the image below. That's all you have to do to enter. There will be two winners - the most popular entry (the one with the most green smileys - red frownies don't count)...
The : 2014-07-04 19:45:57
32 / 769 July 10, 2014, 06:55:38 By : NELSON-MAGNO
Thread opened Thread closed  
Returning Player looking for help and server selection
By : alikarista - July 07, 2014, 02:15:18
Returning player from 2008 has no idea what to do Hey guys I was a Dofus player a long time ago (about 6 years ago) and i just recenetly came back loo…...
The : 2014-07-07 02:15:18
4 / 219 July 10, 2014, 03:21:27 By : HollowHearts
moved  
moved : Hold your updates hold your nerfs and buffs SOME THINGS ARE UNANSWERED
By : TheCredit - July 10, 2014, 01:49:40
Guild ranks Ok i finally gathered the wisedomness to ask and yes i did make that word up. Some rank names that…...
The : 2014-07-10 01:49:40
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Thread opened Thread closed  
Will hats ever fit all classes correctly?
By : MrFlamez - July 09, 2014, 19:55:07
Not sure if this has already been addressed, but I recently bought 2 mimisymbics, so I could give my…...
The : 2014-07-09 19:55:07
5 / 141 July 09, 2014, 20:11:49 By : MrFlamez
Thread opened Thread closed  
ap exo mage
By : Ryen-Sorou - July 09, 2014, 18:23:44
hi, i want to do an ap exo mage so i wanted to know which frigost 2 or 3 item is the best do to one …...
The : 2014-07-09 18:23:44
1 / 133 July 09, 2014, 18:44:29 By : Mishna
Thread opened Thread closed  
Help me pleas!
By : mrxero12 - July 08, 2014, 21:24:18
Haya all, I was wondering if any of you had an idea of how the teams of 8 can switch screens so f…...
The : 2014-07-08 21:24:18
2 / 150 July 09, 2014, 04:40:22 By : whydoesithavetobeme
Thread opened Thread closed  
Toxine can make you melt!
By : [Izmar] - June 27, 2014, 13:16:16
Meet your newest Sidekick in a…...
The : 2014-06-27 13:16:16
24 / 928 July 08, 2014, 22:24:38 By : trololo2222
moved  
moved : Help regarding sadida
By : DahliaDelima - July 08, 2014, 16:04:39
Hello guys, i have stop playing dofus 2 years ago and now im back. Just want to ask does damage sad…...
The : 2014-07-08 16:04:39
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moved  
moved : Sram, Iop or Cra?
By : xnarutobladex - July 08, 2014, 20:54:26
Just overall which would be a great first character? OR which one is better overall or just your f…...
The : 2014-07-08 20:54:26
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Thread opened Thread closed  
Xelor update in December? AnkaTracker 
By : CoolRay - July 07, 2014, 11:10:19
In the Dofus calendar they stated something was coming, but as soon as you saw it it would be gone i…...
The : 2014-07-07 11:10:19
-6 / 772 July 08, 2014, 06:40:36 By : CloudyMind
Thread opened Thread closed  
Dragon pig
By : luckyspy - June 27, 2014, 09:47:11
think I can run it? So I run a Str fogger 186 and a str 104 iop with the sidekicks Shadow and trank I think. Do you thin…...
The : 2014-06-27 09:47:11
4 / 281 July 07, 2014, 21:17:57 By : fore-shotz
Thread opened Thread closed  
Question about an Item requirement
By : ZaneH1359 - July 03, 2014, 19:35:27
So the item I want to use is the Fuedala Shield but it requires a rank greater than 3 to use. Why? I tried googling about it and found out it has to do with the Brakmarian and Bontarian pvp but according to this Forum thread i read (its a bit down in the posts.) Click here Someone (Amanatsu) states that Brak and Bonta pvp has been discontinued for Alliance pvp. So why would the shield r...
The : 2014-07-03 19:35:27
5 / 276 July 07, 2014, 17:42:08 By : Revil-Nunor
Thread opened Thread closed  
Ultra-Powerful red candy
By : urke99 - July 06, 2014, 11:52:59
lalala How are the Ultra-Powerful Red Candy originally acquired?...
The : 2014-07-06 11:52:59
4 / 279 July 07, 2014, 14:35:26 By : Princess-vonBrakmar
Thread opened Thread closed  
I think dofus modifies the chance of dropping truq ?
By : heeeeeeda - July 06, 2014, 20:50:44
this week 1-7 july doing 400 DP soul no drop truq . i have 4 enu 2209 pp week aggo i can drop 5-7 truq /200 soul...
The : 2014-07-06 20:50:44
2 / 232 July 07, 2014, 10:57:55 By : Ymt
Thread opened Thread closed  
Srambad Making-of NEWS 
By : [Nerodos] - June 28, 2014, 10:00:00
The city of thieves wasn't built in a day, and less so in a single stroke of the brush. What is hiding behind the heavy curtains of fog surrounding Srambad? Don't wait any longer, enter one of the brains from which the dark alleys of the King of Thieves' city came! Dark city looking like a slum, Srambad is like another Gotham City. The difference being that no hero is there to bri...
The : 2014-06-28 10:00:00
4 / 267 July 06, 2014, 21:18:46 By : coolday
Thread opened Thread closed  
Sram declares Update 2.21 open to all! AnkaTracker  NEWS 
By : [Izmar] - June 17, 2014, 10:00:00
You've seen her in the teaser trailer, her leather straps fluttering in the wind... She's the Queen of Thieves, looking down from her tower and sneering down on those who seek to challenge her! While Sram is still the boss of Srambad, this beauty in black is one of the most fearsome enemies you'll face in the new Divine Dimension available today in update 2.21! It's said that she&#...
The : 2014-06-17 10:00:00
43 / 1251 July 06, 2014, 20:02:22 By : NELSON-MAGNO
Thread opened Thread closed  
Website that solves all treasure hunts
By : chaoman - June 26, 2014, 11:20:45
Is this allowed? There's a website that's being made at the moment which solves all treasure hunts. …...
The : 2014-06-26 11:20:45
17 / 869 July 06, 2014, 19:56:19 By : Revil-Nunor
Thread opened Thread closed  
Power runes
By : pinappledressing - July 06, 2014, 15:17:50
Someone please tell me whats the best item to crush to get 10% power runes please :)...
The : 2014-07-06 15:17:50
0 / 78 July 06, 2014, 15:17:50 By : pinappledressing
Thread opened Thread closed  
What are Drhellbert Final Stats?
By : lolek-slove - July 06, 2014, 03:05:32
Hello guys! :) Well I finally managed to collect enough Orichors to buy this little fella :) Now …...
The : 2014-07-06 03:05:32
0 / 142 July 06, 2014, 03:05:32 By : lolek-slove
Thread opened Thread closed  
Fairyworks and US Summer Holiday
By : HeadMasterWhompus - June 21, 2014, 14:02:40
Fun on the Fourth I am wondering if a GM, CCM or maybe a dev driven event could be done to have fun go FOURTH in July.…...
The : 2014-06-21 14:02:40
2 / 207 July 04, 2014, 21:16:58 By : HeadMasterWhompus
moved  
moved : "Doctor, is he going to be okay!?"
By : CoolRay - July 04, 2014, 06:57:38
Doctor: I'm so sorry ma'am... Woman: What's wrong with him? Is it cancer? Is it a flesh eating parasite!? Tell me!!! Doctor: He's a... *Unveils the person they are talking about with his bones showing* Sram. Woman: NOOOOOOOOOOOOOOOOOOOO!!! Doctor: We all advise you to keep an eye on your purses and valuable items... the first year of the transformation is always the worst. Som...
The : 2014-07-04 06:57:38
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Thread opened Thread closed  
Returning Player from 2013
By : albekx - July 02, 2014, 17:10:38
Need a little help Hi i'm just going to keep this brief, i used to play in 2013 and stopped due to my exams, now they a…...
The : 2014-07-02 17:10:38
3 / 272 July 03, 2014, 18:28:19 By : -NikoRo
Thread opened Thread closed  
Background: the Toxine gang NEWS 
By : [Nerodos] - July 02, 2014, 16:30:00
You've known her as a sidekick. Mover, hard hitter, healer, Toxine allows you to play three fronts at a time using the flasks she sends you! But do you really know the one who fights by your side? Who are the ones we call the Toxines...? Ever since she started sharing your fights, you've been bubbling over. With Toxine, all action triggers a reaction: you just have to choose the flask you ...
The : 2014-07-02 16:30:00
1 / 197 July 03, 2014, 00:38:18 By : Vahn-Gala
Thread opened Thread closed  
Number of mounts gained from pregnant dragoturkey
By : Melssz - June 14, 2014, 22:37:59
Hi, I recently pickud up breeding again, i find it quite entertaining . Just one question, what i…...
The : 2014-06-14 22:37:59
9 / 385 July 02, 2014, 16:50:44 By : mendezstyle
Thread opened Thread closed  
Ancient Minogolem!
By : toddmalarkey - July 02, 2014, 07:52:36
Help Needed! Hi Guys, So i've gotten myself through the Crimson Dofus questline and i'm not faced with the Anc…...
The : 2014-07-02 07:52:36
2 / 299 July 02, 2014, 16:19:12 By : ceslovas
Thread opened Thread closed  
An old fart
By : test5656 - July 01, 2014, 22:26:13
Looking for advise - An old gamer Hi. I am an old gamer in Dofus, been playing many years ago and had a few accounts level 100(ish) an…...
The : 2014-07-01 22:26:13
3 / 209 July 02, 2014, 01:41:29 By : Organis
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