First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
General Discussion Options
|Title||Replies / Views||Last action|
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
|-- / --||July 24, 2014, 10:50:03 By : [Izmar]|
|3 / 235||July 18, 2014, 02:54:32 By : IdwellinMoria|
The Rogue emote included in ogrine packs!
By : [Nerodos] - July 17, 2014, 18:30:00
Deceptively quiet people who want to display their explosive temperament, party-goers who want to blow it up, happy blokes who like their pranks... They all have one thing in common: the Rogues' Explosive emote scroll! And they didn't find it in a powder keg either, but in packs of 13,000 OG and more! A fuse on the top of the head, nothing more natural... except that the Rogue emote's...
The : 2014-07-17 18:30:00
|0 / 136||July 17, 2014, 18:30:00 By : [Nerodos]|
|1 / 153||July 17, 2014, 06:55:06 By : Revil-Nunor|
DOFUS on browsers: phase 2
By : [Nerodos] - July 07, 2014, 16:30:00
Finding your characters and playing DOFUS from a browser, wherever you are: this is the goal of the hard work our teams are doing. After a first closed beta phase that was only for Premium accounts, let's take this up a notch! Now, it is 50,000 players, hand-picked amongst our oldest active subscribers, that will participate in the beta!As a reminder: DOFUS on browsers is just like the DOFUS y...
The : 2014-07-07 16:30:00
|51 / 1032||July 15, 2014, 22:46:18 By : Darkstorm|
|3 / 186||July 15, 2014, 19:41:25 By : Amanatsu|
DOFUS 2014 Roadmap
By : [Nerodos] - February 17, 2014, 12:16:57
The 2014 Roadmap for DOFUS is finally online! Discover what's waiting for you each month of the year: the overall theme, surprises, new content... and more? Don't wait another moment, check the Roadmap right now! Yes, we know... January is already over and February is well on its way, but better late than never, right? Yeah, right... The main issue that delayed us is that the 201...
The : 2014-02-17 12:16:57
|149 / 6427||July 15, 2014, 16:05:58 By : LegendPop|
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|1 / 190||July 15, 2014, 07:35:44 By : Amanatsu|
Sales: week 1
By : [Nerodos] - June 25, 2014, 18:00:00
For this first week of sales: a 30% reduction on shields, in order to protect yourself from the rain of promotions that will fall down during the coming weeks! From June 25 to July 2, the shield of your dreams is yours! The high point of the week is a special bundle including the Ugo Set!In terms of fight, don't listen to everything and anything you hear: sometimes, the best defense is defense...
The : 2014-06-25 18:00:00
|2 / 385||July 15, 2014, 02:51:22 By : mariachiaragoretti|
|4 / 153||July 15, 2014, 02:29:26 By : IdwellinMoria|
|6 / 238||July 14, 2014, 16:25:41 By : Aldarana|
|1 / 137||July 14, 2014, 16:17:54 By : Aldarana|
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|10 / 349||July 14, 2014, 04:19:48 By : Wolve9|
|14 / 857||July 13, 2014, 23:11:08 By : Incapacitated|
|0 / 137||July 13, 2014, 04:44:28 By : snuggleybear|
|4 / 409||July 11, 2014, 19:08:42 By : Solarwolf|
|21 / 1201||July 11, 2014, 16:32:58 By : [Izmar]|
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|2 / 260||July 10, 2014, 23:20:01 By : NELSON-MAGNO|
|10 / 494||July 10, 2014, 21:20:55 By : Mishna|
|10 / 146||July 10, 2014, 18:09:21 By : bobo-me|
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[CONTEST] Captain Amakna Caption Contest
By : [Izmar] - July 04, 2014, 19:45:57
Win the Multiman of your choice! As the United States is celebrating its Independence Day today, we thought it might be fun to have a little contest involving our own protector of Truth, Justice, and Liberty - Captain Amakna! Write a funny or clever caption for the image below. That's all you have to do to enter. There will be two winners - the most popular entry (the one with the most green smileys - red frownies don't count)...
The : 2014-07-04 19:45:57
|32 / 769||July 10, 2014, 06:55:38 By : NELSON-MAGNO|
Returning Player looking for help and server selection
By : alikarista - July 07, 2014, 02:15:18
Returning player from 2008 has no idea what to do Hey guys I was a Dofus player a long time ago (about 6 years ago) and i just recenetly came back loo ...
The : 2014-07-07 02:15:18
|4 / 219||July 10, 2014, 03:21:27 By : HollowHearts|
moved : Hold your updates hold your nerfs and buffs SOME THINGS ARE UNANSWERED
By : TheCredit - July 10, 2014, 01:49:40
Guild ranks Ok i finally gathered the wisedomness to ask and yes i did make that word up. Some rank names that ...
The : 2014-07-10 01:49:40
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|5 / 141||July 09, 2014, 20:11:49 By : MrFlamez|
|1 / 133||July 09, 2014, 18:44:29 By : Mishna|
|2 / 150||July 09, 2014, 04:40:22 By : whydoesithavetobeme|
|24 / 928||July 08, 2014, 22:24:38 By : trololo2222|
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|-6 / 772||July 08, 2014, 06:40:36 By : CloudyMind|
|4 / 281||July 07, 2014, 21:17:57 By : fore-shotz|
Question about an Item requirement
By : ZaneH1359 - July 03, 2014, 19:35:27
So the item I want to use is the Fuedala Shield but it requires a rank greater than 3 to use. Why? I tried googling about it and found out it has to do with the Brakmarian and Bontarian pvp but according to this Forum thread i read (its a bit down in the posts.) Click here Someone (Amanatsu) states that Brak and Bonta pvp has been discontinued for Alliance pvp. So why would the shield r...
The : 2014-07-03 19:35:27
|5 / 276||July 07, 2014, 17:42:08 By : Revil-Nunor|
|4 / 279||July 07, 2014, 14:35:26 By : Princess-vonBrakmar|
I think dofus modifies the chance of dropping truq ?
By : heeeeeeda - July 06, 2014, 20:50:44
this week 1-7 july doing 400 DP soul no drop truq . i have 4 enu 2209 pp week aggo i can drop 5-7 truq /200 soul...
The : 2014-07-06 20:50:44
|2 / 232||July 07, 2014, 10:57:55 By : Ymt|
By : [Nerodos] - June 28, 2014, 10:00:00
The city of thieves wasn't built in a day, and less so in a single stroke of the brush. What is hiding behind the heavy curtains of fog surrounding Srambad? Don't wait any longer, enter one of the brains from which the dark alleys of the King of Thieves' city came! Dark city looking like a slum, Srambad is like another Gotham City. The difference being that no hero is there to bri...
The : 2014-06-28 10:00:00
|4 / 267||July 06, 2014, 21:18:46 By : coolday|
Sram declares Update 2.21 open to all!
By : [Izmar] - June 17, 2014, 10:00:00
You've seen her in the teaser trailer, her leather straps fluttering in the wind... She's the Queen of Thieves, looking down from her tower and sneering down on those who seek to challenge her! While Sram is still the boss of Srambad, this beauty in black is one of the most fearsome enemies you'll face in the new Divine Dimension available today in update 2.21! It's said that she...
The : 2014-06-17 10:00:00
|43 / 1251||July 06, 2014, 20:02:22 By : NELSON-MAGNO|
|17 / 869||July 06, 2014, 19:56:19 By : Revil-Nunor|
|0 / 78||July 06, 2014, 15:17:50 By : pinappledressing|
|0 / 142||July 06, 2014, 03:05:32 By : lolek-slove|
|2 / 207||July 04, 2014, 21:16:58 By : HeadMasterWhompus|
moved : "Doctor, is he going to be okay!?"
By : CoolRay - July 04, 2014, 06:57:38
Doctor: I'm so sorry ma'am... Woman: What's wrong with him? Is it cancer? Is it a flesh eating parasite!? Tell me!!! Doctor: He's a... *Unveils the person they are talking about with his bones showing* Sram. Woman: NOOOOOOOOOOOOOOOOOOOO!!! Doctor: We all advise you to keep an eye on your purses and valuable items... the first year of the transformation is always the worst. Som...
The : 2014-07-04 06:57:38
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|3 / 272||July 03, 2014, 18:28:19 By : -NikoRo|
Background: the Toxine gang
By : [Nerodos] - July 02, 2014, 16:30:00
You've known her as a sidekick. Mover, hard hitter, healer, Toxine allows you to play three fronts at a time using the flasks she sends you! But do you really know the one who fights by your side? Who are the ones we call the Toxines...? Ever since she started sharing your fights, you've been bubbling over. With Toxine, all action triggers a reaction: you just have to choose the flask you ...
The : 2014-07-02 16:30:00
|1 / 197||July 03, 2014, 00:38:18 By : Vahn-Gala|
|9 / 385||July 02, 2014, 16:50:44 By : mendezstyle|
|2 / 299||July 02, 2014, 16:19:12 By : ceslovas|
|3 / 209||July 02, 2014, 01:41:29 By : Organis|