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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
-- / -- July 24, 2014, 10:50:03 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Vulkania is Coming... AnkaTracker 
By : [Izmar] - July 01, 2014, 15:29:24
Hello Pangea! This coming Monday, the gates of Vulkania will be open again. And just like last year and the year before, I would like to offer my assistance to any server who would like to try to open the path to Grozilla and Grasmera. This assistance does have a few conditions, however! Your server must have: [*]All 4 rooms unlocked.[*]Enough Little Vulkania Backpacks for all 16 corner s...
The : 2014-07-01 15:29:24
21 / 1312 July 20, 2014, 13:10:27 By : [Izmar]
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A guide to Vulkania
By : SilverhandII - July 08, 2013, 01:43:50
Edit: Updating for 2014 Several days ago I was getting lots of questions on the island, both from people who had never been there before, and from people who hadn't been there since it first came out. Since I'm pretty familiar with the island and its quests, I decided to write a guide, which I've been updating while I redid the quests myself. I've already posted the link on the Imps forum and i...
The : 2013-07-08 01:43:50
7 / 1143 July 08, 2014, 13:21:07 By : SilverhandII
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The Guide to Srambad
By : SilverhandII - June 17, 2014, 12:48:28
guide, walkthrough Update 2,21 has landed and there's a lot of new content! The main attraction this time(for many) is …...
The : 2014-06-17 12:48:28
11 / 1196 June 27, 2014, 18:50:29 By : shelobb
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NEW Teamspeak for Dofus!
By : -Revoke - June 07, 2014, 03:23:41
Come and Join! WELCOME, AND HELLO! Let's bring the community together again! have opened…...
The : 2014-06-07 03:23:41
14 / 670 June 17, 2014, 09:08:22 By : IAMONEOFAKIND
Thread opened Thread closed Pinned
List of repeatable quests to make kamas in Dofus
By : Mishna-Masq - November 05, 2013, 23:47:00
With all the uproar over the increased Ogrine subscription prices I figured I'd start a guide to list all the repeatable quests which can help you to make easy, reliable money for your subscription. Edit: Moved the list down one post onto the reply from my main account since I accidentally posted it from an alt account. ...
The : 2013-11-05 23:47:00
46 / 6786 May 21, 2014, 20:22:17 By : Gunnerwolfang
Thread opened Thread closed Pinned
The Guide to Enurado
By : SilverhandII - April 15, 2014, 06:36:11
guide, walkthrough Update 2,19 is finally upon us! When the update went live, I'll unlock I unlocked Domain of the Twelve and Enurado guides to the quests, monsters, and dungeons of the first Divine Dimension. Some characters and spell names may still be in french at first(due to beta turning Heroic and such) but it will gradually be fully edited. I've added a table of contents to the Enurado guide, you can find it...
The : 2014-04-15 06:36:11
14 / 2597 April 26, 2014, 05:38:38 By : Zueser
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Superlative Exemplar Color Picker!
By : Ace-McCloud - May 21, 2013, 13:46:15
Created by Hiroe! Superlative Exemplar's own Hiroe has created a way to never waste a color change potion again! Check out the Color Picker at our website!...
The : 2013-05-21 13:46:15
43 / 7182 April 13, 2014, 04:01:40 By : yoigotpwned
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Common Scams and How to Avoid Them
By : [MOD]Wish - October 23, 2008, 19:23:24
Required Reading! Do Not Skip This Topic! The original version of this post was kindly typed up by Biggal over on Ankama Square. Many thanks! INTRODUCTION TO SCAMMERS AND HOW TO DEAL WITH THEM: Every online game has its scammers and its thieves. Learning to recognize and deal with them is part of every new players' training. If you find someone who is trying to pull off one of the scams below, please follow these directions: [*]T...
The : 2008-10-23 19:23:24
1 / 21514 May 18, 2012, 22:21:06 By : [MOD]Karevo
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moved : How to level 1-100 Fastest way/ How to make kamas easily * 1 2 
By : Noneyhero - September 03, 2010, 21:43:12
Helping you out ! Hi everyone,I'm here to help you out if your facing troubles with leveling fast / making…...
The : 2010-09-03 21:43:12
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Thread opened Thread closed Pinned
Frequently Asked Questions
By : [MOD]Tsoariveth - May 20, 2009, 03:47:38
All players must read before posting Frequently Asked Questions: -Where can I find the Dofus Terms and Conditions? The Terms and Conditions can be found here. All players must read and follow the Terms and Conditions. -Where can I find information about the latest updates, events and other Dofus happenings? The Dofus community site can be found Here and move info can be found on the Devblog -How can I change my forum ...
The : 2009-05-20 03:47:38
0 / 11782 May 20, 2009, 03:47:38 By : [Tsoariveth]
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Damage Calculation, A Guide (Now With Crits, Too!)
By : MathAvenger - January 14, 2007, 11:52:30
I'm confused! How do I compute my damage? HeLP mE PL0X!11: Easy there, young adventurer. Have a seat and I will tell you the tale of damage and how to calculate it. First, if you just want a quick and easy way to plug in numbers, some calculators others have made. Second, beware that I will be invoking the Goddess Math. She is kindly to those who respect her, but not all enjoy visiting her ...
The : 2007-01-14 11:52:30
3 / 31855 December 18, 2008, 04:58:06 By : ChaplainAdrian
Forum threads
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Winners of the "From Vulkania With Love" postcard contest NEWS 
By : [Izmar] - Yesterday - 17:00:00
The mailboat from Vulkania has arrived at last, and it's so full of postcards and packages, its nearly sinking under the weight! Let's see which one was best...As a reminder, with the start of Vulkania, we had a contest for who could make the best postcard from Vulkania. These postcards were sent out using the hashtag #Vulkania2014EN. The top three receive the following prizes:   1st ...
The : 2014-07-28 17:00:00
4 / 58 Yesterday - 21:32:22 By : sallalannicki
Thread opened Thread closed  
Dofus and Trophies
By : MadSock - July 27, 2014, 17:21:22
So Ive been wondering about this for some time now of what is most beneficial in wearing. Im talk…...
The : 2014-07-27 17:21:22
10 / 188 Yesterday - 20:39:36 By : Nerd-Tease
Thread opened Thread closed  
Uplauncher: automatic update AnkaTracker  NEWS 
By : [Nerodos] - Yesterday - 17:00:00
The old Uplauncher is gone! the players who are still using it will note that the update to the new version will happen automatically next time they start DOFUS.   What began during this year's first trimester is coming to an end, the migration to the new DOFUS Uplauncher is well and rightly over! The old Uplauncher is definitively a has been: its upgrade to the new version will now happe...
The : 2014-07-28 17:00:00
6 / 80 Yesterday - 19:50:37 By : [Ourson]
Thread opened Thread closed  
How Many People Still Play DOFUS?
By : -Revoke - June 04, 2014, 19:41:39
Pretty self explanatory question! :) ...
The : 2014-06-04 19:41:39
30 / 1053 Yesterday - 19:23:56 By : Mishna
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This weekend: Subscribe and receive a Noh set! AnkaTracker  NEWS 
By : [Izmar] - July 25, 2014, 10:20:00
Immerse yourself in the power and intrique of an ancient tradition of theater... and look good while doing it. This weekend when you subscribe to DOFUS for one month or more, you'll receive the complete Noh set for "noh" addtional charge!  The masks of the Noh tradition each have their own personality, so if you've had bad reactions to your personality, slip this mask on for...
The : 2014-07-25 10:20:00
46 / 622 Yesterday - 17:46:01 By : Revil-Nunor
Thread opened Thread closed  
Dragoturkey
By : nabz4ayman - July 27, 2014, 15:39:47
Well... Click here...
The : 2014-07-27 15:39:47
7 / 120 Yesterday - 15:51:01 By : Mishna
Thread opened Thread closed  
Tofukaze: Godfather Fortune Grid & Feathery Grid
By : MadSock - July 26, 2014, 23:56:49
Hoy I was wondering if that tofukaze thing is out of order or is that still functional? Ever since t…...
The : 2014-07-26 23:56:49
4 / 109 July 27, 2014, 18:25:58 By : MadSock
Thread opened Thread closed  
Can't we go back to v 1.x?
By : whiteprint - July 27, 2014, 11:45:35
I really miss Dofus 1.x and it looks like many players also do. Since 2 it doesn't feel like Dofus anymore. I tried Wakfu but don't like it. I had a really good time with Dofus 1.x... the environment and the music were somehow perfect, and lot of players who were also enjoying it. Now it's like everything is more advanced but the main essence of Dofus is lost. Am I the only one feeling this w...
The : 2014-07-27 11:45:35
3 / 105 July 27, 2014, 13:54:54 By : [MOD]Aozhou
Thread opened Thread closed  
Close the Dutch community and/or Dark Vlad AnkaTracker  * 1 2 
By : Regenerate - July 22, 2014, 12:42:53
Dear Ankama/Dofus players, As most of you already know: Dark Vlad is a dead/dying server and this needs to be fixed. Our population is, for example, far too small for a Dofus server. Let alone a community. This small population results to, for instance, empty markets. This frustrates a lot of players and a bunch of them have tried to get people to fill the markets (Window for example), without...
The : 2014-07-22 12:42:53
61 / 968 July 27, 2014, 13:12:53 By : iamreallythebomb
Thread opened Thread closed  
Chill out with the Frozen Mystery Box! AnkaTracker  NEWS 
By : [Nerodos] - July 22, 2014, 19:00:00
It's hot. Figures, it's summer. So, of course, caring and compassionate as we are, we have something cool for you. Enter, the Frozen Mystery Box!Will Ecaflip smile upon you? Test your luck before Thursday, July 24 at 11:59 PM (Paris time)!  The Mystery Box concept is simple: when you open it, you'll discover a random item inside! All you have left to do is hope to have the same lu...
The : 2014-07-22 19:00:00
28 / 469 July 26, 2014, 20:04:54 By : Revil-Nunor
moved  
moved : In regards to a bug that I have encountered and still encounter (Koth timer bug). Please help!!!
By : Librarycard - July 25, 2014, 13:44:03
Basically when I highlight over a weakened prism that is due to go into a king of the hill stage, in…...
The : 2014-07-25 13:44:03
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Thread opened Thread closed  
Mimisymbic AnkaTracker 
By : Rythan - July 22, 2014, 01:25:20
Does anyone know if there is a way to use a mimisymbic to make it appear as if my character was not …...
The : 2014-07-22 01:25:20
9 / 270 July 25, 2014, 13:33:30 By : enduroppal
moved  
moved : Uplauncher Problems
By : XXXHEIKOXXX - July 25, 2014, 12:13:44
Hello guys, first i wanna say my english is not my native language :D I got a problem with t…...
The : 2014-07-25 12:13:44
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Thread opened Thread closed  
Hi my name is gizzy
By : owxz-bone - July 25, 2014, 04:44:26
Hi everyone I been play dofus for so long and I have no friends, I am asking kindly if someone can b…...
The : 2014-07-25 04:44:26
1 / 99 July 25, 2014, 11:42:07 By : superbroer
Thread opened Thread closed  
Once again we don't get much AnkaTracker 
By : whydoesithavetobeme - July 19, 2014, 14:22:45
French servers and Spanish servers get more. Hi, I come here today to ask when will our sites every get any promotions like this? [url=http://ww…...
The : 2014-07-19 14:22:45
9 / 597 July 25, 2014, 09:53:46 By : [Izmar]
Thread opened Thread closed  
main stat or power?
By : Shivu - July 23, 2014, 23:17:25
the question is really simple: what does more: +80 if your main stat (int, str, cha, agi) or +50% po…...
The : 2014-07-23 23:17:25
5 / 189 July 25, 2014, 05:18:14 By : owxz-bone
Thread opened Thread closed  
Meet your GT reps and apply to be a GT reporter! AnkaTracker  NEWS 
By : [Izmar] - July 21, 2014, 18:00:00
The qualification tests for the 2014 Goultarminator have been completed and now, a complete list of participants is available for you to view. There's just one more formality to complete, settling on the team line-ups!Don't keep him waiting...You can consult the list of selected representatives for each server here.How Do We Form Our Teams? Each server is assigned a "captain." Th...
The : 2014-07-21 18:00:00
10 / 371 July 24, 2014, 16:04:46 By : [Nerodos]
Thread opened Thread closed  
Contest: "From Vulkania, with love" AnkaTracker  NEWS 
By : [Nerodos] - July 08, 2014, 10:39:00
You're vacationing in Vulkania, you lucky adventurers. But think of your little friends who don't have such luck! What message would you send them? Create your postcard, share it and attempt to win one of the three gifts we are giving out! Wish you were here... How can you participate? During your trek on the isle of all dangers, enjoy a (short) moment of relaxation and take a sc...
The : 2014-07-08 10:39:00
25 / 746 July 23, 2014, 07:31:24 By : Nerd-Tease
Thread opened Thread closed  
Vulkania, land of contests... NEWS 
By : [Nerodos] - July 21, 2014, 17:00:00
We promised you sweat, blood, and tears in Vulkania! Through your postcards, you send sweat, blood, and... laughter! And the contest isn't quite over yet! You have until July 24 to write one to whomever: the one your heart beats for, your mother, or even your dog... via Twitter! The three best postcards will earn a reward.  A slash of comedy, a dash of originality... we want more! You too...
The : 2014-07-21 17:00:00
1 / 132 July 22, 2014, 20:59:55 By : nhkedj
Thread opened Thread closed  
A one-way ticket to Vulkania! NEWS 
By : [Izmar] - July 08, 2014, 10:43:00
Vulkania! Its rock beaches near the lava lakes, its sauroshell-safaris in the jungle, its adventurers barbecues... From now until the start of September, embark for the hottest isle in the World of Twelve! It's time for an island tour!  Did you miss 'em? They missed you too! But don't worry, this time around, Grozilla and Grasmera have worked on bettering their aim! Besides, ...
The : 2014-07-08 10:43:00
15 / 394 July 22, 2014, 20:39:41 By : nhkedj
Thread opened Thread closed  
No snowfoux pet?
By : Eryta - July 22, 2014, 06:19:58
I noticed that three frig-themed pets appeared in the emporium, but there is no snowfoux. I'm just w…...
The : 2014-07-22 06:19:58
3 / 133 July 22, 2014, 18:27:44 By : Mishna
Thread opened Thread closed  
Transfer from Dark Vlad to Rosal AnkaTracker 
By : Regenerate - July 21, 2014, 22:20:00
I was wondering if it is possible to transfer from Dark Vlad to Rosal because Dark Vlad belongs to t…...
The : 2014-07-21 22:20:00
14 / 265 July 22, 2014, 13:24:37 By : Regenerate
Thread opened Thread closed  
exomaging over 101 power
By : Zarnal-Ahkna - July 22, 2014, 10:19:33
I thought you could…...
The : 2014-07-22 10:19:33
2 / 137 July 22, 2014, 10:55:13 By : Zarnal-Ahkna
Thread opened Thread closed  
3 man team
By : iToad - July 21, 2014, 20:55:48
im in the process of making a 3 man team and wanted some opinions for my 3rd member. I have a full …...
The : 2014-07-21 20:55:48
3 / 115 July 22, 2014, 10:13:35 By : Winterheart
Thread opened Thread closed  
Choose your representatives for the 2014 Goultarminator! NEWS 
By : [Nerodos] - July 15, 2014, 18:00:00
...
The : 2014-07-15 18:00:00
16 / 524 July 22, 2014, 07:14:47 By : SORA-THE-CHOSEN-ONE
Thread opened Thread closed  
NEED HELP
By : redyron - July 20, 2014, 17:16:16
I got a question Hey ^^ someone knows what tha color of the item's name? it will help me :D ...
The : 2014-07-20 17:16:16
4 / 138 July 20, 2014, 23:20:48 By : SilverhandII
moved  
moved : Frigost 3 and the Sacrier - Discussion
By : mendezstyle - July 20, 2014, 16:46:33
So I wanted to create a thread in which people discuss the use of a sac in frig 3 and here it is. Basically this is my concern about the sacrier. A sac is a PvP legend, great map manipulation, great lock and most of all great damage. Sacriers are nearly (if not the) best character to pvp with nowadays. Crossing the border, a sac in PvM is still a force to have in a team. Throughout my ye...
The : 2014-07-20 16:46:33
-- / -- July 20, 2014, 23:14:54 By : SilverhandII
Thread opened Thread closed  
Veteran Rewards: your loyalty will not go unrewarded! AnkaTracker  * 1 2 
By : [Izmar] - May 28, 2014, 15:25:00
The "Veteran Rewards" system announced at the Ankama Convention have generated a bit of buzz... But what is it? It's a loyalty system that rewards your seniority. How? By offering five gifts for each year that you have subscribed to DOFUS. Starting when? Starting with your very first subscription ever! Your account has racked up five years of subscription? Congratulations! This Septe...
The : 2014-05-28 15:25:00
86 / 2573 July 19, 2014, 14:56:36 By : silverelite
Thread opened Thread closed  
Dear Dofus... AnkaTracker 
By : CoolRay - July 11, 2014, 06:18:54
So today I just got my acceptance letter to Cornish. For those of you who don't know, Cornish is a v…...
The : 2014-07-11 06:18:54
16 / 788 July 19, 2014, 12:55:04 By : nabz4ayman
Thread opened Thread closed  
The Birth of a Mission quest
By : Magnum-PI - July 18, 2014, 17:46:12
So, I'm at the point in this quest that I have to give Edemaga the wild dragoturkeys. I have in my i…...
The : 2014-07-18 17:46:12
4 / 140 July 18, 2014, 23:53:06 By : Magnum-PI
Thread opened Thread closed  
New Event? AnkaTracker  * 1 2 3  4
By : BluSkies - April 17, 2014, 20:27:09
So I've seen some people talking about this on /a and there's a thread up on Imps that Gasp started about it as well apparently. Izmar's twitter says something about #the Scroll but not sure what it means. Thought I would post this on here so perhaps a few more people can get involved. Anyways when you walk onto the Amakna bank map [2,-2] this is what it says: As you walk past the bank, you ...
The : 2014-04-17 20:27:09
198 / 7392 July 18, 2014, 14:04:40 By : ArdechaMoi
Thread opened Thread closed  
Cania Bandits question
By : Jerkbag - July 18, 2014, 04:57:53
Hey, I was just wondering because it's very vague, but when you ask yova etna if the cania bandits a…...
The : 2014-07-18 04:57:53
1 / 120 July 18, 2014, 06:27:33 By : CoolRay
Thread opened Thread closed  
Can we use the following items?
By : IdwellinMoria - July 17, 2014, 15:03:46
Can we use the following items in anyway? : 1)phoenix potion 2)great phoenix potion 3)camouflage …...
The : 2014-07-17 15:03:46
3 / 228 July 18, 2014, 02:54:32 By : IdwellinMoria
Thread opened Thread closed  
The Rogue emote included in ogrine packs! NEWS 
By : [Nerodos] - July 17, 2014, 18:30:00
Deceptively quiet people who want to display their explosive temperament, party-goers who want to blow it up, happy blokes who like their pranks... They all have one thing in common: the Rogues' Explosive emote scroll! And they didn't find it in a powder keg either, but in packs of 13,000 OG and more!  A fuse on the top of the head, nothing more natural... except that the Rogue emote's...
The : 2014-07-17 18:30:00
0 / 132 July 17, 2014, 18:30:00 By : [Nerodos]
Thread opened Thread closed  
Amount of quests currently in the game? Anyone?
By : OGPrivateRyan - July 17, 2014, 06:41:14
Hello fellow players, I wanted to know if someone out there knew the current amount of quests curren…...
The : 2014-07-17 06:41:14
1 / 146 July 17, 2014, 06:55:06 By : Revil-Nunor
Thread opened Thread closed  
DOFUS on browsers: phase 2 NEWS  * 1 2 
By : [Nerodos] - July 07, 2014, 16:30:00
Finding your characters and playing DOFUS from a browser, wherever you are: this is the goal of the hard work our teams are doing. After a first closed beta phase that was only for Premium accounts, let's take this up a notch! Now, it is 50,000 players, hand-picked amongst our oldest active subscribers, that will participate in the beta!As a reminder: DOFUS on browsers is just like the DOFUS y...
The : 2014-07-07 16:30:00
51 / 1014 July 15, 2014, 22:46:18 By : Darkstorm
Thread opened Thread closed  
Hey, what about the maintenance??
By : redyron - July 15, 2014, 08:44:18
Hi, I'm just wanna play so.... anyone knows when the maintenance ends and why there is a maintenance…...
The : 2014-07-15 08:44:18
3 / 185 July 15, 2014, 19:41:25 By : Amanatsu
Thread opened Thread closed  
DOFUS 2014 Roadmap AnkaTracker  NEWS  * 1 2 3 
By : [Nerodos] - February 17, 2014, 12:16:57
The 2014 Roadmap for DOFUS is finally online! Discover what's waiting for you each month of the year: the overall theme,  surprises, new content... and more? Don't wait another moment, check the Roadmap right now!  Yes, we know... January is already over and February is well on its way, but better late than never, right? Yeah, right... The main issue that delayed us is that the 201...
The : 2014-02-17 12:16:57
149 / 6384 July 15, 2014, 16:05:58 By : LegendPop
moved  
moved : Shortcut key for "join battle" faction? AnkaTracker 
By : IdwellinMoria - July 15, 2014, 12:00:44
Can i arrange a shorcut for join battle action?...
The : 2014-07-15 12:00:44
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