First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
General Discussion Options
|Title||Replies / Views||Last action|
Temporary Change to General Discussion forums for non-subscribers
By : [Izmar] - July 24, 2014, 10:50:03
Many of you have noticed that we've been under attack by spam bots lately. Our moderation team has been removing these threads, but it hasn't seemed to help much in terms of actually making them stop spamming us. I have requested some tools from the web team to help deter these guys, but they will take some time to create. In the mean time, I am temporarily removing the right for accounts that ...
The : 2014-07-24 10:50:03
|-- / --||July 24, 2014, 10:50:03 By : [Izmar]|
Vulkania is Coming...
By : [Izmar] - July 01, 2014, 15:29:24
Hello Pangea! This coming Monday, the gates of Vulkania will be open again. And just like last year and the year before, I would like to offer my assistance to any server who would like to try to open the path to Grozilla and Grasmera. This assistance does have a few conditions, however! Your server must have: [*]All 4 rooms unlocked.[*]Enough Little Vulkania Backpacks for all 16 corner s...
The : 2014-07-01 15:29:24
|21 / 1376||July 20, 2014, 13:10:27 By : [Izmar]|
A guide to Vulkania
By : SilverhandII - July 08, 2013, 01:43:50
Edit: Updating for 2014 Several days ago I was getting lots of questions on the island, both from people who had never been there before, and from people who hadn't been there since it first came out. Since I'm pretty familiar with the island and its quests, I decided to write a guide, which I've been updating while I redid the quests myself. I've already posted the link on the Imps forum and i...
The : 2013-07-08 01:43:50
|7 / 1168||July 08, 2014, 13:21:07 By : SilverhandII|
|11 / 1259||June 27, 2014, 18:50:29 By : shelobb|
|14 / 691||June 17, 2014, 09:08:22 By : IAMONEOFAKIND|
List of repeatable quests to make kamas in Dofus
By : Mishna-Masq - November 05, 2013, 23:47:00
With all the uproar over the increased Ogrine subscription prices I figured I'd start a guide to list all the repeatable quests which can help you to make easy, reliable money for your subscription. Edit: Moved the list down one post onto the reply from my main account since I accidentally posted it from an alt account. ...
The : 2013-11-05 23:47:00
|46 / 6894||May 21, 2014, 20:22:17 By : Gunnerwolfang|
The Guide to Enurado
By : SilverhandII - April 15, 2014, 06:36:11
guide, walkthrough Update 2,19 is finally upon us! When the update went live, I'll unlock I unlocked Domain of the Twelve and Enurado guides to the quests, monsters, and dungeons of the first Divine Dimension. Some characters and spell names may still be in french at first(due to beta turning Heroic and such) but it will gradually be fully edited. I've added a table of contents to the Enurado guide, you can find it...
The : 2014-04-15 06:36:11
|14 / 2644||April 26, 2014, 05:38:38 By : Zueser|
|43 / 7277||April 13, 2014, 04:01:40 By : yoigotpwned|
Common Scams and How to Avoid Them
By : [MOD]Wish - October 23, 2008, 19:23:24
Required Reading! Do Not Skip This Topic! The original version of this post was kindly typed up by Biggal over on Ankama Square. Many thanks! INTRODUCTION TO SCAMMERS AND HOW TO DEAL WITH THEM: Every online game has its scammers and its thieves. Learning to recognize and deal with them is part of every new players' training. If you find someone who is trying to pull off one of the scams below, please follow these directions: [*]T...
The : 2008-10-23 19:23:24
|1 / 21546||May 18, 2012, 22:21:06 By : [MOD]Karevo|
moved : How to level 1-100 Fastest way/ How to make kamas easily
By : Noneyhero - September 03, 2010, 21:43:12
Helping you out ! Hi everyone,I'm here to help you out if your facing troubles with leveling fast / making ...
The : 2010-09-03 21:43:12
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Frequently Asked Questions
By : [MOD]Tsoariveth - May 20, 2009, 03:47:38
All players must read before posting Frequently Asked Questions: -Where can I find the Dofus Terms and Conditions? The Terms and Conditions can be found here. All players must read and follow the Terms and Conditions. -Where can I find information about the latest updates, events and other Dofus happenings? The Dofus community site can be found Here and move info can be found on the Devblog -How can I change my forum ...
The : 2009-05-20 03:47:38
|0 / 11793||May 20, 2009, 03:47:38 By : [Tsoariveth]|
Damage Calculation, A Guide (Now With Crits, Too!)
By : MathAvenger - January 14, 2007, 11:52:30
I'm confused! How do I compute my damage? HeLP mE PL0X!11: Easy there, young adventurer. Have a seat and I will tell you the tale of damage and how to calculate it. First, if you just want a quick and easy way to plug in numbers, some calculators others have made. Second, beware that I will be invoking the Goddess Math. She is kindly to those who respect her, but not all enjoy visiting her ...
The : 2007-01-14 11:52:30
|3 / 31887||December 18, 2008, 04:58:06 By : ChaplainAdrian|
|31 / 1149||Today - 10:51:47 By : MadSock|
Meet your GT reps and apply to be a GT reporter!
By : [Izmar] - July 21, 2014, 18:00:00
The qualification tests for the 2014 Goultarminator have been completed and now, a complete list of participants is available for you to view. There's just one more formality to complete, settling on the team line-ups!Don't keep him waiting...You can consult the list of selected representatives for each server here.How Do We Form Our Teams? Each server is assigned a "captain." Th...
The : 2014-07-21 18:00:00
|14 / 488||Today - 10:40:29 By : DofusWorldChampion|
|5 / 153||Today - 10:37:43 By : MadSock|
|3 / 131||Today - 09:36:21 By : urm-am-a-enu|
This weekend: Subscribe and receive a Noh set!
By : [Izmar] - July 25, 2014, 10:20:00
Immerse yourself in the power and intrique of an ancient tradition of theater... and look good while doing it. This weekend when you subscribe to DOFUS for one month or more, you'll receive the complete Noh set for "noh" addtional charge! The masks of the Noh tradition each have their own personality, so if you've had bad reactions to your personality, slip this mask on for...
The : 2014-07-25 10:20:00
|56 / 893||Today - 08:49:24 By : zabiha|
|2 / 49||Today - 01:13:56 By : Revil-Nunor|
|8 / 187||Yesterday - 23:33:43 By : Eryta|
|3 / 117||Yesterday - 20:40:05 By : OhGurl|
Winners of the "From Vulkania With Love" postcard contest
By : [Izmar] - July 28, 2014, 17:00:00
The mailboat from Vulkania has arrived at last, and it's so full of postcards and packages, its nearly sinking under the weight! Let's see which one was best...As a reminder, with the start of Vulkania, we had a contest for who could make the best postcard from Vulkania. These postcards were sent out using the hashtag #Vulkania2014EN. The top three receive the following prizes: 1st ...
The : 2014-07-28 17:00:00
|7 / 220||Yesterday - 20:39:17 By : mixedboy|
|10 / 691||Yesterday - 18:09:26 By : [Izmar]|
|2 / 204||Yesterday - 17:49:16 By : Revil-Nunor|
|17 / 376||July 30, 2014, 21:33:22 By : MadSock|
|0 / 72||July 30, 2014, 15:54:58 By : jahoordaarisieweer|
Uplauncher: automatic update
By : [Nerodos] - July 28, 2014, 17:00:00
The old Uplauncher is gone! the players who are still using it will note that the update to the new version will happen automatically next time they start DOFUS. What began during this year's first trimester is coming to an end, the migration to the new DOFUS Uplauncher is well and rightly over! The old Uplauncher is definitively a has been: its upgrade to the new version will now happe...
The : 2014-07-28 17:00:00
|7 / 157||July 30, 2014, 01:16:05 By : snuggleybear|
Characters per Server
By : spirodazero - July 29, 2014, 23:19:49
I've tried looking this question up but I can't seem to find an answer, so I'm sorry if this has already been discussed. But, if I buy another character slot for my account, does that mean I can have more than 5 characters on a server, or will the 6th character have to be on another server?...
The : 2014-07-29 23:19:49
|4 / 109||July 29, 2014, 23:30:35 By : spirodazero|
|9 / 179||July 29, 2014, 14:02:59 By : MadSock|
moved : Portal Hunts are a flop
By : CoolRay - July 29, 2014, 06:27:01
They aren't making the game fun, they make it a burden. Believe me, I want to go to Enurado and Srambad, but I always make a scowl whenever I think of finding the portal because I never find the clues even if they are obvious! Ankama, you've made the game overly difficult for no reason. The dimensions are hard enough without the treasure hunt. Monsters that come in waves that usually can swarm ...
The : 2014-07-29 06:27:01
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|4 / 128||July 27, 2014, 18:25:58 By : MadSock|
Can't we go back to v 1.x?
By : whiteprint - July 27, 2014, 11:45:35
I really miss Dofus 1.x and it looks like many players also do. Since 2 it doesn't feel like Dofus anymore. I tried Wakfu but don't like it. I had a really good time with Dofus 1.x... the environment and the music were somehow perfect, and lot of players who were also enjoying it. Now it's like everything is more advanced but the main essence of Dofus is lost. Am I the only one feeling this w...
The : 2014-07-27 11:45:35
|3 / 147||July 27, 2014, 13:54:54 By : [MOD]Aozhou|
Close the Dutch community and/or Dark Vlad
By : Regenerate - July 22, 2014, 12:42:53
Dear Ankama/Dofus players, As most of you already know: Dark Vlad is a dead/dying server and this needs to be fixed. Our population is, for example, far too small for a Dofus server. Let alone a community. This small population results to, for instance, empty markets. This frustrates a lot of players and a bunch of them have tried to get people to fill the markets (Window for example), without...
The : 2014-07-22 12:42:53
|61 / 1051||July 27, 2014, 13:12:53 By : iamreallythebomb|
Chill out with the Frozen Mystery Box!
By : [Nerodos] - July 22, 2014, 19:00:00
It's hot. Figures, it's summer. So, of course, caring and compassionate as we are, we have something cool for you. Enter, the Frozen Mystery Box!Will Ecaflip smile upon you? Test your luck before Thursday, July 24 at 11:59 PM (Paris time)! The Mystery Box concept is simple: when you open it, you'll discover a random item inside! All you have left to do is hope to have the same lu...
The : 2014-07-22 19:00:00
|28 / 506||July 26, 2014, 20:04:54 By : Revil-Nunor|
moved : In regards to a bug that I have encountered and still encounter (Koth timer bug). Please help!!!
By : Librarycard - July 25, 2014, 13:44:03
Basically when I highlight over a weakened prism that is due to go into a king of the hill stage, in ...
The : 2014-07-25 13:44:03
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|9 / 306||July 25, 2014, 13:33:30 By : enduroppal|
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|1 / 125||July 25, 2014, 11:42:07 By : superbroer|
|5 / 221||July 25, 2014, 05:18:14 By : owxz-bone|
Contest: "From Vulkania, with love"
By : [Nerodos] - July 08, 2014, 10:39:00
You're vacationing in Vulkania, you lucky adventurers. But think of your little friends who don't have such luck! What message would you send them? Create your postcard, share it and attempt to win one of the three gifts we are giving out! Wish you were here... How can you participate? During your trek on the isle of all dangers, enjoy a (short) moment of relaxation and take a sc...
The : 2014-07-08 10:39:00
|25 / 767||July 23, 2014, 07:31:24 By : Nerd-Tease|
Vulkania, land of contests...
By : [Nerodos] - July 21, 2014, 17:00:00
We promised you sweat, blood, and tears in Vulkania! Through your postcards, you send sweat, blood, and... laughter! And the contest isn't quite over yet! You have until July 24 to write one to whomever: the one your heart beats for, your mother, or even your dog... via Twitter! The three best postcards will earn a reward. A slash of comedy, a dash of originality... we want more! You too...
The : 2014-07-21 17:00:00
|1 / 145||July 22, 2014, 20:59:55 By : nhkedj|
A one-way ticket to Vulkania!
By : [Izmar] - July 08, 2014, 10:43:00
Vulkania! Its rock beaches near the lava lakes, its sauroshell-safaris in the jungle, its adventurers barbecues... From now until the start of September, embark for the hottest isle in the World of Twelve! It's time for an island tour! Did you miss 'em? They missed you too! But don't worry, this time around, Grozilla and Grasmera have worked on bettering their aim! Besides, ...
The : 2014-07-08 10:43:00
|15 / 416||July 22, 2014, 20:39:41 By : nhkedj|
|3 / 151||July 22, 2014, 18:27:44 By : Mishna|
|14 / 285||July 22, 2014, 13:24:37 By : Regenerate|
|2 / 156||July 22, 2014, 10:55:13 By : Zarnal-Ahkna|
|3 / 128||July 22, 2014, 10:13:35 By : Winterheart|
Choose your representatives for the 2014 Goultarminator!
By : [Nerodos] - July 15, 2014, 18:00:00
The : 2014-07-15 18:00:00
|16 / 547||July 22, 2014, 07:14:47 By : SORA-THE-CHOSEN-ONE|
|4 / 154||July 20, 2014, 23:20:48 By : SilverhandII|
moved : Frigost 3 and the Sacrier - Discussion
By : mendezstyle - July 20, 2014, 16:46:33
So I wanted to create a thread in which people discuss the use of a sac in frig 3 and here it is. Basically this is my concern about the sacrier. A sac is a PvP legend, great map manipulation, great lock and most of all great damage. Sacriers are nearly (if not the) best character to pvp with nowadays. Crossing the border, a sac in PvM is still a force to have in a team. Throughout my ye...
The : 2014-07-20 16:46:33
|-- / --||July 20, 2014, 23:14:54 By : SilverhandII|
Veteran Rewards: your loyalty will not go unrewarded!
By : [Izmar] - May 28, 2014, 15:25:00
The "Veteran Rewards" system announced at the Ankama Convention have generated a bit of buzz... But what is it? It's a loyalty system that rewards your seniority. How? By offering five gifts for each year that you have subscribed to DOFUS. Starting when? Starting with your very first subscription ever! Your account has racked up five years of subscription? Congratulations! This Septe...
The : 2014-05-28 15:25:00
|86 / 2662||July 19, 2014, 14:56:36 By : silverelite|
|16 / 820||July 19, 2014, 12:55:04 By : nabz4ayman|
|4 / 148||July 18, 2014, 23:53:06 By : Magnum-PI|