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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Important threads
Thread opened Thread closed Pinned
The translation Team keeps growing...
By : SmilyCelly - June 12, 2009, 10:28:36
Dear Players, We've got good news! Another English translator has joined our team to hel…...
The : 2009-06-12 10:28:36
39 / 5272 May 21, 2014, 17:05:29 By : Nhipia
Thread opened Thread closed Pinned
Forum Errors, Typos, and Mistranslations DEVTRACKER  * 1 2 3 
By : Izmar - January 14, 2011, 20:11:52
Please post any problems or typos you find in the forums here, and we'll try to fix them as soon as …...
The : 2011-01-14 20:11:52
143 / 10697 April 14, 2014, 21:05:50 By : Revil-Nunor
Thread opened Thread closed Pinned
[Tutorial] Help! When I run DOFUS 2.0, everything is in French! DEVTRACKER 
By : HarvestPale - August 26, 2010, 11:30:09
Worry not, brave adventurer, here's how to fix your problem:Look at the top-right corner…...
The : 2010-08-26 11:30:09
2 / 6050 August 18, 2011, 20:55:23 By : [MOD]Fiora
Thread opened Thread closed Pinned
Introduction
By : Panoramix - November 04, 2005, 12:15:52
This new section has been created to improve the quality of the game and the websites.In…...
The : 2005-11-04 12:15:52
1 / 5441 March 18, 2010, 09:44:38 By : HarvestPale
Thread opened Thread closed Pinned
Please do not post bug reports here
By : HarvestPale - March 18, 2010, 09:41:48
A reminder: QUOTE This forum is for typographical errors - that is, errors caused by a slip of the finger while typing - and other spelling or grammar-related mistakes you find in-game. It is not to be used to report bugs, scammers, hackers, botters, harassers, or anything else. The translation team has access to the game text files; we can change text in-game. This means we can correct spel...
The : 2010-03-18 09:41:48
0 / 4339 March 18, 2010, 09:41:48 By : HarvestPale
Forum threads
Thread opened Thread closed  
Typo - Minotot
By : NELSON-MAGNO - Yesterday - 01:43:34
Hi :D I found Minotot don't tell your character's name, but a null . http://i.imgur…...
The : 2014-07-31 01:43:34
1 / 39 Yesterday - 17:57:10 By : Revil-Nunor
Thread opened Thread closed  
Typo - Ornithlo Gyst
By : NELSON-MAGNO - July 29, 2014, 23:31:33
Hi, I'm not quite sure if it's a typo but here it is: The AGT should be replaced by ASG. htt…...
The : 2014-07-29 23:31:33
0 / 30 July 29, 2014, 23:31:33 By : NELSON-MAGNO
Thread opened Thread closed  
Srambad Jailer
By : vagabaka - July 29, 2014, 21:38:54
Based on appearance, it should say pull her close…...
The : 2014-07-29 21:38:54
1 / 31 July 29, 2014, 21:40:51 By : Mishna
moved  
moved : Image Mismatch?
By : Doombyte - July 16, 2014, 06:31:55
It seems that the piwi feathers have taken the sprites for a number of items, such as chafer bones, blue and green larva skins. those are the only ones i can see for now, i am unsure if this is a temporary glitch or one that is persistent but i might as well let you guys know I understand this may be a small bug, and may need to be directed to the proper channels...
The : 2014-07-16 06:31:55
-- / --
Thread opened Thread closed  
Matt Hematik Dialog in Tarada Bay quest
By : Mishna - July 14, 2014, 16:50:24
 ...
The : 2014-07-14 16:50:24
0 / 83 July 14, 2014, 16:50:24 By : Mishna
Thread opened Thread closed  
Dolly Sacrifice
By : Matasasas - July 08, 2014, 10:55:01
It should be without the 'a'  ...
The : 2014-07-08 10:55:01
0 / 110 July 08, 2014, 10:55:01 By : Matasasas
Thread opened Thread closed  
Typo in the forum page
By : Ragnarokavenger - July 07, 2014, 14:28:11
An easy to see typo Well just as I was checking the forum I noticed that right below the banner, the word Filter was m…...
The : 2014-07-07 14:28:11
1 / 80 July 07, 2014, 17:47:14 By : Revil-Nunor
Thread opened Thread closed  
Keito's Adventures in incarnam...
By : CompetentDust - July 02, 2014, 17:29:29
Typo I think. So I while i was searching through the twelve god's ,am relics on Incarnam, I've appeared to have …...
The : 2014-07-02 17:29:29
0 / 91 July 02, 2014, 17:29:29 By : CompetentDust
Thread opened Thread closed  
Confounded Generosity
By : BluSkies - June 23, 2014, 03:30:43
Quest: Confounded Generosity NPC: Williamwadui For the quest step where you have to give William…...
The : 2014-06-23 03:30:43
0 / 117 June 23, 2014, 03:30:43 By : BluSkies
Thread opened Thread closed  
translation missing
By : Tropical-Ace - June 17, 2014, 17:44:48
Hope this is the correct place, I figured an issue like this would be better suited for this section…...
The : 2014-06-17 17:44:48
9 / 232 June 19, 2014, 08:22:48 By : matuker
Thread opened Thread closed  
Brutatax (NPC)
By : BluSkies - June 16, 2014, 22:21:37
NPC: Brutatax Quest: Chest Cold Than should be repl…...
The : 2014-06-16 22:21:37
0 / 93 June 16, 2014, 22:21:37 By : BluSkies
Thread opened Thread closed  
Foolk
By : BluSkies - June 16, 2014, 22:19:24
NPC: Foolk Quest: Giant Galleries When you talk to Foolk, after choosing the option to mention t…...
The : 2014-06-16 22:19:24
0 / 69 June 16, 2014, 22:19:24 By : BluSkies
Thread opened Thread closed  
Sam Croa
By : gravedoom1 - June 13, 2014, 13:37:58
The dialog op…...
The : 2014-06-13 13:37:58
0 / 82 June 13, 2014, 13:37:58 By : gravedoom1
Thread opened Thread closed  
Achievement Title Capitalization
By : BluSkies - June 10, 2014, 18:24:02
I don't think any of the other threads in this section address this issue directly and since this thread seems pretty old I thought I should just make a new thread for this. So I recently went through the list of Achievements for a little pet project of sorts and one of the things that kept tripping me up was the two different styles of capitalization used when it came to Achievement names. I ...
The : 2014-06-10 18:24:02
0 / 102 June 10, 2014, 18:24:02 By : BluSkies
Thread opened Thread closed  
Away status
By : gravedoom1 - June 09, 2014, 18:55:11
Should be private messages....
The : 2014-06-09 18:55:11
1 / 129 June 10, 2014, 16:04:40 By : BluSkies
Thread opened Thread closed  
Ballotwine titles
By : gravedoom1 - June 10, 2014, 15:41:36
Why is there 2 Ballotwine titles?...
The : 2014-06-10 15:41:36
0 / 57 June 10, 2014, 15:41:36 By : gravedoom1
Thread opened Thread closed  
Frigost Achievements
By : gravedoom1 - June 10, 2014, 14:07:58
Just Another Prick should be changed. Also the Frigostian Temping should be at the bottom as it's in the original achievement list. Just found that the achievement Disruptive Intruders isn't needed anywhere, so it could as well be inserted here....
The : 2014-06-10 14:07:58
0 / 65 June 10, 2014, 14:07:58 By : gravedoom1
Thread opened Thread closed  
Peki Peki
By : Sackrace - June 07, 2014, 01:46:25
http://i1199.photobucket.com/albums/aa465/silversparrow1/492b96dd-3db7-47c5-b94e-e6c7950387c8_z…...
The : 2014-06-07 01:46:25
0 / 129 June 07, 2014, 01:46:25 By : Sackrace
Thread opened Thread closed  
Bonta Alignment Quests #53+
By : BluSkies - May 26, 2014, 23:04:05
I'm not sure if you are working on the Alignment quests at the moment but I was working on them and spotted these two errors so I thought it might be worth it to mention them here. Also I'm not sure if anyone else has mentioned them before, if they have, my apologies. Bonta Quest #53: A Game of Hide and Seek: NPC Dialogue: Nara Dragobutt in Purple Bwork Leather has been renamed to Purple ...
The : 2014-05-26 23:04:05
3 / 334 June 07, 2014, 01:45:32 By : Nhipia
Thread opened Thread closed  
Bestiary
By : Nhipia - June 04, 2014, 18:16:09
Dimension Monsters and Dimensional Wanted Monsters for consistent capitalising....
The : 2014-06-04 18:16:09
2 / 158 June 05, 2014, 03:41:22 By : Nhipia
Thread opened Thread closed  
emrald quest (spoiler)
By : tweekeer - June 04, 2014, 00:04:31
at the end of the emerald quest goultard says the following I guess it's not necessarily a mistake, but I feel like it would look much better if he says I have instead of I've...
The : 2014-06-04 00:04:31
0 / 97 June 04, 2014, 00:04:31 By : tweekeer
Thread opened Thread closed  
Snailmate
By : Gripply - June 03, 2014, 13:15:24
- missing comma - imagine...
The : 2014-06-03 13:15:24
0 / 108 June 03, 2014, 13:15:24 By : Gripply
Thread opened Thread closed  
Breadstuff
By : Nhipia - June 02, 2014, 21:55:31
This Ear shouldn't be capitalised since it's not part of the item's name. The correct name of the item is Golden Wheat Flour. Might as well uncapitalise the Bread in the description. Another case of Magic flour and a capitalised Bread. Usable sounds a bit weird in this context. Edible would work better....
The : 2014-06-02 21:55:31
2 / 124 June 02, 2014, 23:17:08 By : Nhipia
Thread opened Thread closed  
Caged Slayhound
By : Nhipia - June 02, 2014, 21:31:00
It's for your own good....
The : 2014-06-02 21:31:00
3 / 127 June 02, 2014, 22:57:32 By : kubala55
Thread opened Thread closed  
leatherball
By : kubala55 - June 02, 2014, 20:47:05
If the Leatherball WERE a little smaller? I thin…...
The : 2014-06-02 20:47:05
4 / 123 June 02, 2014, 22:18:07 By : kubala55
Thread opened Thread closed  
Jav Voodoo Mask
By : Nhipia - June 02, 2014, 00:57:05
Strange capitalisation....
The : 2014-06-02 00:57:05
1 / 227 June 02, 2014, 17:09:30 By : kubala55
Thread opened Thread closed  
Not Runes
By : Nhipia - May 29, 2014, 09:09:15
Why are they called Runes? They're being sold in the Miners' Market - not in the Rune Market. The Signature Rune is also being sold in the Miners' Market. The devs aren't probably going to add some kind of a new Profession Runes category in the Rune Market, so I suggest you change these misleading Rune parts into some other, less-misleading synonyms....
The : 2014-05-29 09:09:15
1 / 149 June 01, 2014, 20:11:22 By : kubala55
Thread opened Thread closed  
Re-report: Fish & Meat - Error Overload
By : Nhipia - May 31, 2014, 23:10:22
It's been almost two years since I reported these. I checked the French version today and it seems like most of them have been fixed, but the English ones still remain erroneus. Attempt #2, go! There's no difference between the names of fresh/cooked Crab Sticks. This is now fixed on the French version. Another inconsistency that has been fixed on the French version. ...
The : 2014-05-31 23:10:22
0 / 116 May 31, 2014, 23:10:22 By : Nhipia
Thread opened Thread closed  
Laura Soho
By : BluSkies - May 31, 2014, 18:10:25
This is the dialogue after you ask her about the beer a…...
The : 2014-05-31 18:10:25
0 / 86 May 31, 2014, 18:10:25 By : BluSkies
Thread opened Thread closed  
I'm on to You
By : Nhipia - May 31, 2014, 17:58:05
Lazily holding down that M button. Not counting or capitalising the Ms. Hoping nobody will notice it. I'm on to you, unknown translator of the past....
The : 2014-05-31 17:58:05
0 / 93 May 31, 2014, 17:58:05 By : Nhipia
Thread opened Thread closed  
Oh no!
By : Nhipia - May 31, 2014, 16:29:10
The English version has two different item categories with the same name!...
The : 2014-05-31 16:29:10
0 / 81 May 31, 2014, 16:29:10 By : Nhipia
Thread opened Thread closed  
The Inflatable
By : BluSkies - May 30, 2014, 21:50:17
The chatty Inflatable NPC found inside the quest cave at [-12,-6] is female. http://i.imgur…...
The : 2014-05-30 21:50:17
2 / 104 May 30, 2014, 22:36:16 By : BluSkies
Thread opened Thread closed  
Slait Set descriptions
By : InuzukaKiba - May 29, 2014, 00:51:06
Two of the descriptions are a bit weird. Slait Ring: Adventurers like to collect this kin…...
The : 2014-05-29 00:51:06
0 / 80 May 29, 2014, 00:51:06 By : InuzukaKiba
Thread opened Thread closed  
wabbit island quest
By : mandh - May 26, 2014, 13:04:39
think its suppose to say red not led...
The : 2014-05-26 13:04:39
3 / 197 May 27, 2014, 08:32:52 By : mandh
Thread opened Thread closed  
Vanished Shields
By : Nhipia - May 26, 2014, 04:52:49
I stole Izmar's ridiculously long red arrows. The Fr…...
The : 2014-05-26 04:52:49
0 / 91 May 26, 2014, 04:52:49 By : Nhipia
Thread opened Thread closed  
Fosfor Improvement Potion
By : Pacito-Claw - May 20, 2014, 01:14:08
Typo? What is a picfail puree?...
The : 2014-05-20 01:14:08
3 / 145 May 20, 2014, 04:27:55 By : Revil-Nunor
Thread opened Thread closed  
Found Fragments IV - old version
By : NELSON-MAGNO - February 20, 2014, 21:00:47
Hello there, I've just found that the book The Dofus Era - Found Fragments IV is …...
The : 2014-02-20 21:00:47
1 / 217 May 15, 2014, 17:57:33 By : [Reaj-Knorg]
Thread opened Thread closed  
Calling a Bosom
By : Nhipia - May 15, 2014, 15:26:40
is an anagram for Magic Balloons. Time to patch them up! The Yellow and Blue descriptions don't match the French versions. They're just copypastes of the Red description. This part doesn't make any sense anymore. The Trool Fair's unusable Balloons were replaced with the Magic Balloons years ago. Although the unusable Balloons still exist, they can't be obtained anymore....
The : 2014-05-15 15:26:40
0 / 129 May 15, 2014, 15:26:40 By : Nhipia
Thread opened Thread closed  
Cross Strich Duo
By : BluSkies - May 14, 2014, 18:01:49
So in the Achievements tab it says you have to finish the duo fight in less than 20 turns to get the…...
The : 2014-05-14 18:01:49
1 / 200 May 14, 2014, 18:05:35 By : [Nerodos]
Thread opened Thread closed  
Improvement potion description
By : -Nodoka- - May 08, 2014, 03:24:13
The description, at least when seen from associated recipes of bow meow, angora bow meow, baby crowdzilla (and possible other pets) says Increases the capacity of a Picfail Purée...
The : 2014-05-08 03:24:13
3 / 204 May 13, 2014, 17:42:09 By : Revil-Nunor
Thread opened Thread closed  
Description Update
By : Nhipia - October 16, 2013, 16:58:37
You changed The Madoll's description from The Madoll is made of Chafer's bones. It finds pleasure in teasing the caster's enemies. to This doll causes your enemies to lose AP. so perhaps you could also update The Ultra-Powerful's description to explain its role in a fight on it. The Dopple descriptions could use such an update too: Voilà. In case you didn't notice it, I edited t...
The : 2013-10-16 16:58:37
4 / 510 May 06, 2014, 15:34:42 By : [Tahzutu]
Thread opened Thread closed  
Typos in "Notes for Version 2.16"
By : Private-Prinny - October 22, 2013, 16:59:52
Alliances and guilds: [*]A devblog article dedicated to the changes brought to the Alliance system is available here: Click here[*]A new reward system has been added: over time, prisms will generate nuggets that will only be obtainable by winning a KotH phase (Kind of the Hill). The quantity of nuggets generated by a prism will be directly dependant on the area level in which the prism is located....
The : 2013-10-22 16:59:52
1 / 228 May 06, 2014, 12:23:39 By : [Tahzutu]
Thread opened Thread closed  
Kamus Rex
By : Nerd-Tease - April 28, 2014, 22:06:22
This sidekick is female (see neither piwin nor submissive) so shouldn't the sidekick's name also be …...
The : 2014-04-28 22:06:22
7 / 517 May 06, 2014, 12:08:16 By : [Reaj-Knorg]
Thread opened Thread closed  
Triviax Captain Amakna 26 Flovor
By : NELSON-MAGNO - February 21, 2014, 00:04:39
Hi I'm not sure if it's a typo but it's weird... English [url=http://www.krosmoz.com/en/almanax/2…...
The : 2014-02-21 00:04:39
1 / 195 May 06, 2014, 12:04:46 By : [Tahzutu]
Thread opened Thread closed  
Grain Store: Translation
By : HeadMasterWhompus - April 28, 2014, 08:18:01
I often am doing treasure hunts and find myself looking for something called a Grain Store . This …...
The : 2014-04-28 08:18:01
2 / 219 May 06, 2014, 11:30:19 By : [Tahzutu]
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