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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Important threads
Thread opened Thread closed Pinned
The translation Team keeps growing...
By : SmilyCelly - June 12, 2009, 10:28:36
Dear Players, We've got good news! Another English translator has joined our team to hel…...
The : 2009-06-12 10:28:36
39 / 5311 May 21, 2014, 17:05:29 By : Nhipia
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Forum Errors, Typos, and Mistranslations DEVTRACKER  * 1 2 3 
By : Izmar - January 14, 2011, 20:11:52
Please post any problems or typos you find in the forums here, and we'll try to fix them as soon as …...
The : 2011-01-14 20:11:52
143 / 10760 April 14, 2014, 21:05:50 By : Revil-Nunor
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[Tutorial] Help! When I run DOFUS 2.0, everything is in French! DEVTRACKER 
By : HarvestPale - August 26, 2010, 11:30:09
Worry not, brave adventurer, here's how to fix your problem:Look at the top-right corner…...
The : 2010-08-26 11:30:09
2 / 6091 August 18, 2011, 20:55:23 By : [MOD]Fiora
Thread opened Thread closed Pinned
Introduction
By : Panoramix - November 04, 2005, 12:15:52
This new section has been created to improve the quality of the game and the websites.In…...
The : 2005-11-04 12:15:52
1 / 5456 March 18, 2010, 09:44:38 By : HarvestPale
Thread opened Thread closed Pinned
Please do not post bug reports here
By : HarvestPale - March 18, 2010, 09:41:48
A reminder: QUOTE This forum is for typographical errors - that is, errors caused by a slip of the finger while typing - and other spelling or grammar-related mistakes you find in-game. It is not to be used to report bugs, scammers, hackers, botters, harassers, or anything else. The translation team has access to the game text files; we can change text in-game. This means we can correct spel...
The : 2010-03-18 09:41:48
0 / 4357 March 18, 2010, 09:41:48 By : HarvestPale
Forum threads
Thread opened Thread closed  
Multiple client launch
By : marine-unit - August 17, 2014, 09:44:48
I'm not sure if this is the right place, but on Mac the tooltip on mouseover also indicates that to …...
The : 2014-08-17 09:44:48
1 / 70 August 17, 2014, 22:36:57 By : Revil-Nunor
Thread opened Thread closed  
Portal Time
By : Revil-Nunor - August 13, 2014, 20:37:58
Clearing cache didn't help, and the game is fully updated....
The : 2014-08-13 20:37:58
0 / 61 August 13, 2014, 20:37:58 By : Revil-Nunor
Thread opened Thread closed  
crimson quests
By : tweekeer - August 09, 2014, 11:40:33
So I also did the crimson quests and discovered a few mistakes. number 1. Ornithlo Gyst in how t…...
The : 2014-08-09 11:40:33
0 / 76 August 09, 2014, 11:40:33 By : tweekeer
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srambad quests AnkaTracker 
By : tweekeer - August 01, 2014, 16:18:20
hello. Today I've started the srambad quests, and I;ll help with finding some spelling mistakes as r…...
The : 2014-08-01 16:18:20
6 / 197 August 07, 2014, 22:54:25 By : tweekeer
Thread opened Thread closed  
Sustainable growth
By : ikbenbalou - August 07, 2014, 22:04:05
I started Sustainable growth questline on 2 alts yesterday and today I found out that in the quest …...
The : 2014-08-07 22:04:05
0 / 52 August 07, 2014, 22:04:05 By : ikbenbalou
Thread opened Thread closed  
Away status AnkaTracker 
By : gravedoom1 - June 09, 2014, 18:55:11
Should be private messages....
The : 2014-06-09 18:55:11
3 / 206 August 07, 2014, 19:17:02 By : Nhipia
Thread opened Thread closed  
Caged Slayhound AnkaTracker 
By : Nhipia - June 02, 2014, 21:31:00
It's for your own good....
The : 2014-06-02 21:31:00
4 / 186 August 07, 2014, 17:59:24 By : [Tahzutu]
Thread opened Thread closed  
Snailmate AnkaTracker 
By : Gripply - June 03, 2014, 13:15:24
- missing comma - imagine...
The : 2014-06-03 13:15:24
1 / 158 August 07, 2014, 17:54:17 By : [Tahzutu]
Thread opened Thread closed  
emrald quest (spoiler) AnkaTracker 
By : tweekeer - June 04, 2014, 00:04:31
at the end of the emerald quest goultard says the following I guess it's not necessarily a mistake, but I feel like it would look much better if he says I have instead of I've...
The : 2014-06-04 00:04:31
1 / 145 August 07, 2014, 17:49:17 By : [Tahzutu]
Thread opened Thread closed  
Bestiary AnkaTracker 
By : Nhipia - June 04, 2014, 18:16:09
Dimension Monsters and Dimensional Wanted Monsters for consistent capitalising....
The : 2014-06-04 18:16:09
3 / 213 August 07, 2014, 17:46:33 By : [Tahzutu]
Thread opened Thread closed  
Peki Peki AnkaTracker 
By : Sackrace - June 07, 2014, 01:46:25
http://i1199.photobucket.com/albums/aa465/silversparrow1/492b96dd-3db7-47c5-b94e-e6c7950387c8_z…...
The : 2014-06-07 01:46:25
1 / 175 August 07, 2014, 17:39:24 By : [Tahzutu]
Thread opened Thread closed  
Frigost Achievements AnkaTracker 
By : gravedoom1 - June 10, 2014, 14:07:58
Just Another Prick should be changed. Also the Frigostian Temping should be at the bottom as it's in the original achievement list. Just found that the achievement Disruptive Intruders isn't needed anywhere, so it could as well be inserted here....
The : 2014-06-10 14:07:58
1 / 122 August 07, 2014, 17:09:54 By : [Tahzutu]
Thread opened Thread closed  
Ballotwine titles AnkaTracker 
By : gravedoom1 - June 10, 2014, 15:41:36
Why is there 2 Ballotwine titles?...
The : 2014-06-10 15:41:36
1 / 99 August 07, 2014, 17:01:58 By : [Tahzutu]
Thread opened Thread closed  
Achievement Title Capitalization AnkaTracker 
By : BluSkies - June 10, 2014, 18:24:02
I don't think any of the other threads in this section address this issue directly and since this thread seems pretty old I thought I should just make a new thread for this. So I recently went through the list of Achievements for a little pet project of sorts and one of the things that kept tripping me up was the two different styles of capitalization used when it came to Achievement names. I ...
The : 2014-06-10 18:24:02
1 / 151 August 07, 2014, 16:39:47 By : [Tahzutu]
Thread opened Thread closed  
Sam Croa AnkaTracker 
By : gravedoom1 - June 13, 2014, 13:37:58
The dialog op…...
The : 2014-06-13 13:37:58
1 / 126 August 07, 2014, 16:34:26 By : [Tahzutu]
Thread opened Thread closed  
Foolk AnkaTracker 
By : BluSkies - June 16, 2014, 22:19:24
NPC: Foolk Quest: Giant Galleries When you talk to Foolk, after choosing the option to mention t…...
The : 2014-06-16 22:19:24
1 / 115 August 07, 2014, 15:52:48 By : [Tahzutu]
Thread opened Thread closed  
Brutatax (NPC) AnkaTracker 
By : BluSkies - June 16, 2014, 22:21:37
NPC: Brutatax Quest: Chest Cold Than should be repl…...
The : 2014-06-16 22:21:37
1 / 138 August 07, 2014, 15:48:13 By : [Tahzutu]
Thread opened Thread closed  
translation missing AnkaTracker 
By : Tropical-Ace - June 17, 2014, 17:44:48
Hope this is the correct place, I figured an issue like this would be better suited for this section…...
The : 2014-06-17 17:44:48
10 / 306 August 07, 2014, 15:42:36 By : [Tahzutu]
Thread opened Thread closed  
Confounded Generosity AnkaTracker 
By : BluSkies - June 23, 2014, 03:30:43
Quest: Confounded Generosity NPC: Williamwadui For the quest step where you have to give William…...
The : 2014-06-23 03:30:43
1 / 166 August 07, 2014, 15:40:26 By : [Tahzutu]
Thread opened Thread closed  
Keito's Adventures in incarnam... AnkaTracker 
By : CompetentDust - July 02, 2014, 17:29:29
Typo I think. So I while i was searching through the twelve god's ,am relics on Incarnam, I've appeared to have …...
The : 2014-07-02 17:29:29
1 / 136 August 07, 2014, 15:35:48 By : [Tahzutu]
Thread opened Thread closed  
Dolly Sacrifice AnkaTracker 
By : Matasasas - July 08, 2014, 10:55:01
It should be without the 'a'  ...
The : 2014-07-08 10:55:01
1 / 155 August 07, 2014, 15:29:33 By : [Tahzutu]
Thread opened Thread closed  
Matt Hematik Dialog in Tarada Bay quest AnkaTracker 
By : Mishna - July 14, 2014, 16:50:24
 ...
The : 2014-07-14 16:50:24
1 / 136 August 07, 2014, 15:21:13 By : [Tahzutu]
Thread opened Thread closed  
Srambad Jailer AnkaTracker 
By : vagabaka - July 29, 2014, 21:38:54
Based on appearance, it should say pull her close…...
The : 2014-07-29 21:38:54
2 / 123 August 07, 2014, 12:26:29 By : [Tahzutu]
Thread opened Thread closed  
Typo - Ornithlo Gyst AnkaTracker 
By : NELSON-MAGNO - July 29, 2014, 23:31:33
Hi, I'm not quite sure if it's a typo but here it is: The AGT should be replaced by ASG. htt…...
The : 2014-07-29 23:31:33
1 / 99 August 07, 2014, 12:20:05 By : [Tahzutu]
Thread opened Thread closed  
Typo - Minotot AnkaTracker 
By : NELSON-MAGNO - July 31, 2014, 01:43:34
Hi :D I found Minotot don't tell your character's name, but a null . http://i.imgur…...
The : 2014-07-31 01:43:34
2 / 125 August 07, 2014, 12:12:47 By : [Tahzutu]
Thread opened Thread closed  
"A Wand and a Set" quest typo AnkaTracker 
By : BuiltToHeal - August 01, 2014, 22:26:52
I believe the error here is that the first sentence should in fact read Bworkonductor needs to prov…...
The : 2014-08-01 22:26:52
1 / 111 August 07, 2014, 11:43:14 By : [Tahzutu]
Thread opened Thread closed  
Achievement: Saved by the Gong/Bell AnkaTracker 
By : lennystar - August 05, 2014, 13:23:25
Well... the picture says it all....
The : 2014-08-05 13:23:25
1 / 100 August 07, 2014, 11:36:52 By : [Tahzutu]
moved  
moved : Image Mismatch?
By : Doombyte - July 16, 2014, 06:31:55
It seems that the piwi feathers have taken the sprites for a number of items, such as chafer bones, blue and green larva skins. those are the only ones i can see for now, i am unsure if this is a temporary glitch or one that is persistent but i might as well let you guys know I understand this may be a small bug, and may need to be directed to the proper channels...
The : 2014-07-16 06:31:55
-- / --
Thread opened Thread closed  
Typo in the forum page
By : Ragnarokavenger - July 07, 2014, 14:28:11
An easy to see typo Well just as I was checking the forum I noticed that right below the banner, the word Filter was m…...
The : 2014-07-07 14:28:11
1 / 97 July 07, 2014, 17:47:14 By : Revil-Nunor
Thread opened Thread closed  
Bonta Alignment Quests #53+
By : BluSkies - May 26, 2014, 23:04:05
I'm not sure if you are working on the Alignment quests at the moment but I was working on them and spotted these two errors so I thought it might be worth it to mention them here. Also I'm not sure if anyone else has mentioned them before, if they have, my apologies. Bonta Quest #53: A Game of Hide and Seek: NPC Dialogue: Nara Dragobutt in Purple Bwork Leather has been renamed to Purple ...
The : 2014-05-26 23:04:05
3 / 371 June 07, 2014, 01:45:32 By : Nhipia
Thread opened Thread closed  
Breadstuff
By : Nhipia - June 02, 2014, 21:55:31
This Ear shouldn't be capitalised since it's not part of the item's name. The correct name of the item is Golden Wheat Flour. Might as well uncapitalise the Bread in the description. Another case of Magic flour and a capitalised Bread. Usable sounds a bit weird in this context. Edible would work better....
The : 2014-06-02 21:55:31
2 / 144 June 02, 2014, 23:17:08 By : Nhipia
Thread opened Thread closed  
leatherball
By : kubala55 - June 02, 2014, 20:47:05
If the Leatherball WERE a little smaller? I thin…...
The : 2014-06-02 20:47:05
4 / 147 June 02, 2014, 22:18:07 By : kubala55
Thread opened Thread closed  
Jav Voodoo Mask
By : Nhipia - June 02, 2014, 00:57:05
Strange capitalisation....
The : 2014-06-02 00:57:05
1 / 288 June 02, 2014, 17:09:30 By : kubala55
Thread opened Thread closed  
Not Runes
By : Nhipia - May 29, 2014, 09:09:15
Why are they called Runes? They're being sold in the Miners' Market - not in the Rune Market. The Signature Rune is also being sold in the Miners' Market. The devs aren't probably going to add some kind of a new Profession Runes category in the Rune Market, so I suggest you change these misleading Rune parts into some other, less-misleading synonyms....
The : 2014-05-29 09:09:15
1 / 169 June 01, 2014, 20:11:22 By : kubala55
Thread opened Thread closed  
Re-report: Fish & Meat - Error Overload
By : Nhipia - May 31, 2014, 23:10:22
It's been almost two years since I reported these. I checked the French version today and it seems like most of them have been fixed, but the English ones still remain erroneus. Attempt #2, go! There's no difference between the names of fresh/cooked Crab Sticks. This is now fixed on the French version. Another inconsistency that has been fixed on the French version. ...
The : 2014-05-31 23:10:22
0 / 130 May 31, 2014, 23:10:22 By : Nhipia
Thread opened Thread closed  
Laura Soho
By : BluSkies - May 31, 2014, 18:10:25
This is the dialogue after you ask her about the beer a…...
The : 2014-05-31 18:10:25
0 / 101 May 31, 2014, 18:10:25 By : BluSkies
Thread opened Thread closed  
I'm on to You
By : Nhipia - May 31, 2014, 17:58:05
Lazily holding down that M button. Not counting or capitalising the Ms. Hoping nobody will notice it. I'm on to you, unknown translator of the past....
The : 2014-05-31 17:58:05
0 / 108 May 31, 2014, 17:58:05 By : Nhipia
Thread opened Thread closed  
Oh no!
By : Nhipia - May 31, 2014, 16:29:10
The English version has two different item categories with the same name!...
The : 2014-05-31 16:29:10
0 / 102 May 31, 2014, 16:29:10 By : Nhipia
Thread opened Thread closed  
The Inflatable
By : BluSkies - May 30, 2014, 21:50:17
The chatty Inflatable NPC found inside the quest cave at [-12,-6] is female. http://i.imgur…...
The : 2014-05-30 21:50:17
2 / 130 May 30, 2014, 22:36:16 By : BluSkies
Thread opened Thread closed  
Slait Set descriptions
By : InuzukaKiba - May 29, 2014, 00:51:06
Two of the descriptions are a bit weird. Slait Ring: Adventurers like to collect this kin…...
The : 2014-05-29 00:51:06
0 / 93 May 29, 2014, 00:51:06 By : InuzukaKiba
Thread opened Thread closed  
wabbit island quest
By : mandh - May 26, 2014, 13:04:39
think its suppose to say red not led...
The : 2014-05-26 13:04:39
3 / 225 May 27, 2014, 08:32:52 By : mandh
Thread opened Thread closed  
Vanished Shields
By : Nhipia - May 26, 2014, 04:52:49
I stole Izmar's ridiculously long red arrows. The Fr…...
The : 2014-05-26 04:52:49
0 / 112 May 26, 2014, 04:52:49 By : Nhipia
Thread opened Thread closed  
Fosfor Improvement Potion
By : Pacito-Claw - May 20, 2014, 01:14:08
Typo? What is a picfail puree?...
The : 2014-05-20 01:14:08
3 / 176 May 20, 2014, 04:27:55 By : Revil-Nunor
Thread opened Thread closed  
Found Fragments IV - old version
By : NELSON-MAGNO - February 20, 2014, 21:00:47
Hello there, I've just found that the book The Dofus Era - Found Fragments IV is …...
The : 2014-02-20 21:00:47
1 / 231 May 15, 2014, 17:57:33 By : [Reaj-Knorg]
Thread opened Thread closed  
Calling a Bosom
By : Nhipia - May 15, 2014, 15:26:40
is an anagram for Magic Balloons. Time to patch them up! The Yellow and Blue descriptions don't match the French versions. They're just copypastes of the Red description. This part doesn't make any sense anymore. The Trool Fair's unusable Balloons were replaced with the Magic Balloons years ago. Although the unusable Balloons still exist, they can't be obtained anymore....
The : 2014-05-15 15:26:40
0 / 144 May 15, 2014, 15:26:40 By : Nhipia
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