First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
|Title||Replies / Views||Last action|
By : [MOD]Zoothia - August 24, 2011, 12:18:17
User FAQ for Dofus users User FAQ for Dofus players What are Ogrines? Ogrines are a different kind of currency in Ankama games. It will be possible to use them in different Ankama games but so far they only work in Dofus and Dofus Arena. Ogrines are connected to your account, and an account can have a maximum of 180,000 at a time. How do I get some? [*]You can buy them with money: In the same way you buy subscrip...
The : 2011-08-24 12:18:17
|11 / 5684||May 02, 2012, 09:22:27 By : Mucagatao|
|1 / 3984||June 27, 2011, 10:20:41 By : Izmar|
|0 / 4021||December 20, 2010, 20:21:59 By : Izmar|
Had A Problem With Ogrines? Read Here!
By : Izmar - November 26, 2010, 08:49:33
For any kind of problems with Ogrines, you can use this ticket: I have encountered a problem with my ogrines One of the sections is missing its information, but the ticket should still work. Support has been informed of the problem and is fixing the ticket. Here is the text that should be present: This ticket can also be used to request unlinking Ogrines that are bought from Ankama...
The : 2010-11-26 08:49:33
|0 / 5332||November 26, 2010, 08:49:33 By : Izmar|
|7 / 222||July 26, 2014, 14:37:48 By : 13OSS17|
|30 / 1288||July 22, 2014, 18:37:28 By : Revil-Nunor|
Linked Ogrines (PayPal)
By : -DragonMusic- - December 30, 2012, 16:03:05
I sent them a ticket already (a polite way), and all is ok.. except I bought 13,000 ogrines with PayPal. It has been confirmed, successfully purchased, validated, received-- but they are linked. The last time I bought ogrines they were linked but got unlinked the same day. Now, they didn't. So I sent Ankama a ticket, with TID, and - even when it was not needed - a proof of the debit made in my account. I have replied with a bit better, a lot more polite ticket...
The : 2012-12-30 16:03:05
|10 / 534||July 11, 2014, 22:23:00 By : halaluya|
|8 / 454||July 10, 2014, 21:11:29 By : Standard-Deviation|
|6 / 298||June 29, 2014, 22:15:19 By : OhGurl|
|3 / 126||June 28, 2014, 20:21:04 By : Revil-Nunor|
|6 / 175||June 22, 2014, 22:27:03 By : Revil-Nunor|
|5 / 141||June 19, 2014, 19:23:09 By : OhGurl|
"empty or invalid field"
By : blackdogz - May 10, 2014, 04:58:54
So i noticed when i try to buy orgines i keep getting a message saying empty or invalid field. This generally only happens when i try to offer below the average price. i remember there being a limit of how much you could undercut the average price, but it was never this low. Was curious if this was intentional or just a bugg?...
The : 2014-05-10 04:58:54
|7 / 280||May 18, 2014, 06:21:49 By : Revil-Nunor|
|8 / 313||May 12, 2014, 00:49:47 By : NystagmusH|
Information about transferring to a different server?
By : Depressed - April 07, 2014, 10:51:49
I'm thinking about transferring over to Solar or Rushu from Shika but seeing as the name Anne ...
The : 2014-04-07 10:51:49
|1 / 276||April 07, 2014, 16:32:16 By : AestheticAwesomeness|
It's the Great Emporium for the Parasymbics
By : [Nerodos] - April 04, 2014, 14:00:00
The question was on every lips: after seeing their big brothers the Livitinems migrate to the Great Emporium, would the Parasymbics be abandoned to their subscription gifts fate? After a long wait, filled with suspense, the answer has come at last: they're being reunited with their family! Better yet: until April 10th, a Parasymbic will be included with selected ogrine packs for no additional ...
The : 2014-04-04 14:00:00
|5 / 349||April 05, 2014, 12:39:35 By : Gunnerwolfang|
|10 / 234||April 05, 2014, 06:59:45 By : alexpoki12|
|7 / 1033||March 18, 2014, 18:36:37 By : donmasa|
|6 / 365||March 01, 2014, 14:01:00 By : ZuesStore|
|1 / 298||February 28, 2014, 23:16:08 By : Revil-Nunor|
|1 / 133||February 28, 2014, 22:49:19 By : Revil-Nunor|
|4 / 309||February 28, 2014, 22:25:57 By : ChickenWire|
|1 / 191||February 28, 2014, 08:19:36 By : Aapskillz|
Support for Ogrins.
By : Formor - February 26, 2014, 23:20:38
Support has yet to answer me in two other situations a month old Hello Formor, We have communicated your payment to OGRINES for the ****** account. Your payment should now be reflected on their site. Your OGRINES Information: However, My wifes account got her Ogrins, And I did not. Nothing showing up in order history either, except the email says its been converted to Ogrins. Any ideas? Edit: If anyone has any suggestions it would help. As it is....
The : 2014-02-26 23:20:38
|1 / 178||February 27, 2014, 19:32:09 By : Revil-Nunor|
|2 / 241||February 25, 2014, 08:30:03 By : LoraineFerreira|
Can you directly give ogrines to a player? Also error
By : nabz4ayman - February 24, 2014, 19:49:52
My friend wants to give me 1100 ogrines to get a week is there any way to directly give the ogrines to someone. If not is there any other way? Because if my friend puts up ogrines cheap they will be instantly bought considering the prices are like 500k-700k on this server for 1 ogrine? I also have an error when i try to make an offer ( I want 1100 ogrines for 292kk) Click here...
The : 2014-02-24 19:49:52
|1 / 204||February 24, 2014, 20:14:58 By : AestheticAwesomeness|
|8 / 415||February 18, 2014, 02:11:09 By : Formor|
|1 / 184||February 15, 2014, 20:11:21 By : Revil-Nunor|
|2 / 220||February 03, 2014, 22:26:31 By : superbroer|
|5 / 412||January 29, 2014, 22:40:06 By : Revil-Nunor|
|6 / 389||January 28, 2014, 19:15:52 By : superbroer|
|1 / 203||January 24, 2014, 22:06:52 By : Revil-Nunor|
|2 / 191||January 18, 2014, 00:25:03 By : Youastupidhoe|
|1 / 190||January 08, 2014, 18:41:49 By : [Nerodos]|
|9 / 1240||January 04, 2014, 07:43:39 By : Revil-Nunor|
|1 / 267||January 02, 2014, 19:10:13 By : Revil-Nunor|
|1 / 186||January 01, 2014, 19:53:20 By : Revil-Nunor|
|3 / 283||December 29, 2013, 21:02:59 By : Revil-Nunor|
Restore a Character Issue
By : KingdomofPanda - December 20, 2013, 05:21:17
I have been attempting to restore a character but when i click restore it loads a blank page but doesnt change the url. Not quite sure if its a site bug or if its just a minor 403. Need help please :) Fixed. I spammed it a bunch and it worked somehow....
The : 2013-12-20 05:21:17
|1 / 207||December 20, 2013, 18:18:19 By : Revil-Nunor|
Paid for 50kk ogrines and got nothing can anyone help?
By : OfficialPokemonMasta - December 17, 2013, 22:54:31
Nearly two months ago i paid 80.00 USD for 50,000 ogrines and i never received them. I have sent in ...
The : 2013-12-17 22:54:31
|4 / 302||December 18, 2013, 19:23:31 By : OfficialPokemonMasta|
|3 / 237||December 17, 2013, 03:18:30 By : Revil-Nunor|
|9 / 532||December 06, 2013, 00:25:19 By : Revil-Nunor|
|4 / 347||December 04, 2013, 07:06:37 By : lulikut|
problem with changing name
By : FreedomGangster - November 15, 2013, 20:16:11
got the ogrines to change name but everytime i go to buy it says Please note that this service is only available once every 3 months per account, and if the name is available. and its been over 3 months since i last changed name...
The : 2013-11-15 20:16:11
|1 / 265||November 15, 2013, 21:57:30 By : Revil-Nunor|
|2 / 381||November 12, 2013, 03:04:28 By : LaughinGhost|
|2 / 250||November 03, 2013, 19:13:19 By : Revil-Nunor|
|1 / 203||October 29, 2013, 04:54:44 By : Revil-Nunor|
Need to buy another 50kk ogrines can't wait or I will not have the money to buy them
By : danan - October 01, 2013, 17:12:39
Hello all, My issue is more of a one of me wanting the really needing to because I know I'll not ...
The : 2013-10-01 17:12:39
|1 / 436||October 01, 2013, 17:29:41 By : Revil-Nunor|
|3 / 449||September 29, 2013, 23:52:26 By : mrjuicy|
|1 / 310||September 26, 2013, 18:45:37 By : Revil-Nunor|