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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Important threads
Thread opened Thread closed Pinned
Ogrines FAQ
By : [MOD]Zoothia - August 24, 2011, 12:18:17
User FAQ for Dofus users User FAQ for Dofus players What are Ogrines? Ogrines are a different kind of currency in Ankama games. It will be possible to use them in different Ankama games but so far they only work in Dofus and Dofus Arena. Ogrines are connected to your account, and an account can have a maximum of 180,000 at a time. How do I get some? [*]You can buy them with money: In the same way you buy subscrip...
The : 2011-08-24 12:18:17
11 / 5684 May 02, 2012, 09:22:27 By : Mucagatao
Thread opened Thread closed Pinned
Ogrines Service: Server Transfer in Maintenance DEVTRACKER 
By : Izmar - June 23, 2011, 18:04:29
Server transfers have been disabled for an indefinite period of time to correct some bugs in the system. We will update you when this service is ready to be reactivated....
The : 2011-06-23 18:04:29
1 / 3984 June 27, 2011, 10:20:41 By : Izmar
Thread opened Thread closed Pinned
Ogrine Services - Master Classes DEVTRACKER 
By : Izmar - December 20, 2010, 20:21:59
Detailed, Illustrated Information about Ogrine Services Today's Subject: Using and Calculating Bonus Character Slots...
The : 2010-12-20 20:21:59
0 / 4021 December 20, 2010, 20:21:59 By : Izmar
Thread opened Thread closed Pinned
Had A Problem With Ogrines? Read Here! DEVTRACKER 
By : Izmar - November 26, 2010, 08:49:33
For any kind of problems with Ogrines, you can use this ticket: I have encountered a problem with my ogrines One of the sections is missing its information, but the ticket should still work. Support has been informed of the problem and is fixing the ticket. Here is the text that should be present: This ticket can also be used to request unlinking Ogrines that are bought from Ankama...
The : 2010-11-26 08:49:33
0 / 5332 November 26, 2010, 08:49:33 By : Izmar
Forum threads
Thread opened Thread closed  
Can't buy ogrines OR get a sub....again AnkaTracker 
By : 13OSS17 - July 14, 2014, 18:58:49
2 weeks ago i bought some ogrines, but since then every time i try to subscribe or buy ogrines i get…...
The : 2014-07-14 18:58:49
7 / 222 July 26, 2014, 14:37:48 By : 13OSS17
Thread opened Thread closed  
Cannot purchase ogrines?
By : Apocalyptic-Cataclysm - May 16, 2014, 22:25:59
I am unable to purchase ogrines, using paypal and credit card. It will always end in the same answer…...
The : 2014-05-16 22:25:59
30 / 1288 July 22, 2014, 18:37:28 By : Revil-Nunor
Thread opened Thread closed  
Linked Ogrines (PayPal) AnkaTracker 
By : -DragonMusic- - December 30, 2012, 16:03:05
I sent them a ticket already (a polite way), and all is ok.. except I bought 13,000 ogrines with PayPal. It has been confirmed, successfully purchased, validated, received-- but they are linked. The last time I bought ogrines they were linked but got unlinked the same day. Now, they didn't. So I sent Ankama a ticket, with TID, and - even when it was not needed - a proof of the debit made in my account. I have replied with a bit better, a lot more polite ticket...
The : 2012-12-30 16:03:05
10 / 534 July 11, 2014, 22:23:00 By : halaluya
Thread opened Thread closed  
Ogrine price o_O
By : sweetyuyu - June 19, 2014, 13:10:40
Hey so I just got back to Dofus from a hiatus since last year and I noticed that you need 1100 Ogrin…...
The : 2014-06-19 13:10:40
8 / 454 July 10, 2014, 21:11:29 By : Standard-Deviation
Thread opened Thread closed  
Okay, this is a total load of BS.
By : OhGurl - June 21, 2014, 02:49:36
Got an email today from Dofus while at work advertising 10% bonus Ogrines for any amount purchased. …...
The : 2014-06-21 02:49:36
6 / 298 June 29, 2014, 22:15:19 By : OhGurl
Thread opened Thread closed  
Origins gone?
By : Sakuchii - June 28, 2014, 09:57:01
Help!! I brought some origins and on Click here it shows i…...
The : 2014-06-28 09:57:01
3 / 126 June 28, 2014, 20:21:04 By : Revil-Nunor
Thread opened Thread closed  
Unable to Purchase Ogrine
By : Gopherchucks - June 22, 2014, 05:41:36
using credit card I've tried to purchase some Ogrines today with my card, but I continue to get this message Your pay…...
The : 2014-06-22 05:41:36
6 / 175 June 22, 2014, 22:27:03 By : Revil-Nunor
Thread opened Thread closed  
Ogrine Purchase Limit
By : OhGurl - June 19, 2014, 09:44:36
Can somebody please update the FAQ with whatever the current limits on things are? I just tried t…...
The : 2014-06-19 09:44:36
5 / 141 June 19, 2014, 19:23:09 By : OhGurl
Thread opened Thread closed  
"empty or invalid field"
By : blackdogz - May 10, 2014, 04:58:54
So i noticed when i try to buy orgines i keep getting a message saying empty or invalid field. This generally only happens when i try to offer below the average price. i remember there being a limit of how much you could undercut the average price, but it was never this low. Was curious if this was intentional or just a bugg?...
The : 2014-05-10 04:58:54
7 / 280 May 18, 2014, 06:21:49 By : Revil-Nunor
Thread opened Thread closed  
Ogrines Exchange Maintenance
By : NystagmusH - May 10, 2014, 00:20:47
Is it only for me or does exchange maintenance really does take so long today? Wanted to buy ogrine…...
The : 2014-05-10 00:20:47
8 / 313 May 12, 2014, 00:49:47 By : NystagmusH
Thread opened Thread closed  
Information about transferring to a different server?
By : Depressed - April 07, 2014, 10:51:49
I'm thinking about transferring over to Solar or Rushu from Shika but seeing as the name Anne…...
The : 2014-04-07 10:51:49
1 / 276 April 07, 2014, 16:32:16 By : AestheticAwesomeness
Thread opened Thread closed  
It's the Great Emporium for the Parasymbics NEWS 
By : [Nerodos] - April 04, 2014, 14:00:00
The question was on every lips: after seeing their big brothers the Livitinems migrate to the Great Emporium, would the Parasymbics be abandoned to their subscription gifts fate? After a long wait, filled with suspense, the answer has come at last: they're being reunited with their family! Better yet: until April 10th, a Parasymbic will be included with selected ogrine packs for no additional ...
The : 2014-04-04 14:00:00
5 / 349 April 05, 2014, 12:39:35 By : Gunnerwolfang
Thread opened Thread closed  
I didn't get my origines help needed
By : alexpoki12 - April 05, 2014, 05:15:35
So I bought 2 ultimate game cards (25$) each and it's probably the LAST TIME EVER, that I pay with t…...
The : 2014-04-05 05:15:35
10 / 234 April 05, 2014, 06:59:45 By : alexpoki12
Thread opened Thread closed  
p2p... 1100 ogrines?!
By : mloedyxxx - January 19, 2014, 18:44:07
hey..i ask somethink why p2p now is for 1100 ogrines??? and 1ogrines=745 kamas -.- one p2p= 1,000,00…...
The : 2014-01-19 18:44:07
7 / 1033 March 18, 2014, 18:36:37 By : donmasa
Thread opened Thread closed  
Ogrine interface not working?
By : piggypiee - February 28, 2014, 21:22:48
Not sure if this is a problem with anyone else but the ogrine interface hasn't been working all day …...
The : 2014-02-28 21:22:48
6 / 365 March 01, 2014, 14:01:00 By : ZuesStore
Thread opened Thread closed  
unhappy ogrine purchase
By : GReatHAtosenFLash - February 28, 2014, 22:52:31
i just purchased 50 000 ogrines and exchanged them for kamas and every time i click on transfer in g…...
The : 2014-02-28 22:52:31
1 / 298 February 28, 2014, 23:16:08 By : Revil-Nunor
Thread opened Thread closed  
Buying ingame Ogrines not working
By : ChickenWire - February 28, 2014, 22:37:40
Trying to buy before this weeks deadline for next week transfer... however says im out of kamas to p…...
The : 2014-02-28 22:37:40
1 / 133 February 28, 2014, 22:49:19 By : Revil-Nunor
Thread opened Thread closed  
Aermine Kama Exchange Problem
By : astrenns - December 30, 2013, 23:22:10
I can't see my kamas in kama exchange When i tried to buy some ogrines i couldnt because it says that i dont have enough kamas.I have enou…...
The : 2013-12-30 23:22:10
4 / 309 February 28, 2014, 22:25:57 By : ChickenWire
Thread opened Thread closed  
paysafe card help needed
By : superbroer - February 09, 2014, 12:15:55
hello, I've recently been thinking about buying paysafe cards. And i have a problem. When you buy the paysafe do you buy the 18+ one's? or...
The : 2014-02-09 12:15:55
1 / 191 February 28, 2014, 08:19:36 By : Aapskillz
Thread opened Thread closed  
Support for Ogrins.
By : Formor - February 26, 2014, 23:20:38
Support has yet to answer me in two other situations a month old Hello Formor, We have communicated your payment to OGRINES for the ****** account. Your payment should now be reflected on their site. Your OGRINES Information: However, My wifes account got her Ogrins, And I did not. Nothing showing up in order history either, except the email says its been converted to Ogrins. Any ideas? Edit: If anyone has any suggestions it would help. As it is....
The : 2014-02-26 23:20:38
1 / 178 February 27, 2014, 19:32:09 By : Revil-Nunor
Thread opened Thread closed  
Ogrine Page saying No Kamas
By : cfizzle100 - February 11, 2014, 06:47:16
When i had kamas to buy ogrines for my subscription it says i have 0 Kamas =/:( -________- Plz he…...
The : 2014-02-11 06:47:16
2 / 241 February 25, 2014, 08:30:03 By : LoraineFerreira
Thread opened Thread closed  
Can you directly give ogrines to a player? Also error
By : nabz4ayman - February 24, 2014, 19:49:52
My friend wants to give me 1100 ogrines to get a week is there any way to directly give the ogrines to someone. If not is there any other way? Because if my friend puts up ogrines cheap they will be instantly bought considering the prices are like 500k-700k on this server for 1 ogrine? I also have an error when i try to make an offer ( I want 1100 ogrines for 292kk) Click here...
The : 2014-02-24 19:49:52
1 / 204 February 24, 2014, 20:14:58 By : AestheticAwesomeness
Thread opened Thread closed  
Support * Ogrins
By : Formor - January 31, 2014, 12:57:47
Want ogrins Does Ankama read support at all? About 4 days ago I emailed support about converting my remaining b…...
The : 2014-01-31 12:57:47
8 / 415 February 18, 2014, 02:11:09 By : Formor
Thread opened Thread closed  
Ogrines don't show up in Exchange
By : soldaat285 - February 15, 2014, 14:34:13
I've just bought the DOFUS Starter Pack, which comes with 3000 Ogrines, the Ogrines show up anywhere…...
The : 2014-02-15 14:34:13
1 / 184 February 15, 2014, 20:11:21 By : Revil-Nunor
Thread opened Thread closed  
kamas obtained from ogrines problem ANSWER_TRAK 
By : superbroer - February 03, 2014, 21:27:09
so i have sold lots of ogrines on the market and im trying to transfer it to my character on rushu. …...
The : 2014-02-03 21:27:09
2 / 220 February 03, 2014, 22:26:31 By : superbroer
Thread opened Thread closed  
Ogrines with Paysafecard ANSWER_TRAK 
By : 99288476 - January 12, 2014, 17:06:35
Hello! I just came back to Dofus after a long break and thought I would go buy myself a paysafeca…...
The : 2014-01-12 17:06:35
5 / 412 January 29, 2014, 22:40:06 By : Revil-Nunor
Thread opened Thread closed  
DOFUS services: more transfers = 30% less!
By : [Nerodos] - January 28, 2014, 15:14:21
Character server transfer quotas are rising as of today. To celebrate, a 30% reduction on this servi…...
The : 2014-01-28 15:14:21
6 / 389 January 28, 2014, 19:15:52 By : superbroer
Thread opened Thread closed  
Kama exchange problem ANSWER_TRAK 
By : Pi0lczu - January 24, 2014, 21:41:59
I exchanged ogrines for kamas and than transfered the in game, but they are not in my inventory. Do …...
The : 2014-01-24 21:41:59
1 / 203 January 24, 2014, 22:06:52 By : Revil-Nunor
Thread opened Thread closed  
Server transfer info needed!
By : Youastupidhoe - January 17, 2014, 23:49:46
So i recently transferred two of my characters from rosal to solar about two weeks ago. After being …...
The : 2014-01-17 23:49:46
2 / 191 January 18, 2014, 00:25:03 By : Youastupidhoe
Thread opened Thread closed  
How long do i have to wait to buy ogrines again?
By : NoTime2Bleed - January 08, 2014, 18:10:56
does anyone know how long i have to wait to buy ogrines coz it feels like its a been a week since i …...
The : 2014-01-08 18:10:56
1 / 190 January 08, 2014, 18:41:49 By : [Nerodos]
Thread opened Thread closed  
Can not transfer my character to another server! ANSWER_TRAK 
By : Send-It-On - February 23, 2012, 17:23:35
Why? When I click the transfer character tab under Dofus services I get directed to the next page as it n…...
The : 2012-02-23 17:23:35
9 / 1240 January 04, 2014, 07:43:39 By : Revil-Nunor
Thread opened Thread closed  
ogrins/ kamas ANSWER_TRAK 
By : buble8gum - January 02, 2014, 07:46:31
transfer 1 I bought ogrins 2 i changed ogrins for kamas the problem is : cannot transfer camas in game... i…...
The : 2014-01-02 07:46:31
1 / 267 January 02, 2014, 19:10:13 By : Revil-Nunor
Thread opened Thread closed  
ogrines
By : davanaslikta - January 01, 2014, 13:46:32
pliz give ack Please note that 1400 of your Ogrines (of which 1400 are linked) are about to expire. They will…...
The : 2014-01-01 13:46:32
1 / 186 January 01, 2014, 19:53:20 By : Revil-Nunor
Thread opened Thread closed  
Shadow bought for Origins dont come?!?! pls help ANSWER_TRAK 
By : amirsniperyaboosavar - December 28, 2013, 14:27:20
I first exchanged kamas to origins. like 4mk to get 5800 origines. The i immediately bought Shadow s…...
The : 2013-12-28 14:27:20
3 / 283 December 29, 2013, 21:02:59 By : Revil-Nunor
Thread opened Thread closed  
Restore a Character Issue ANSWER_TRAK 
By : KingdomofPanda - December 20, 2013, 05:21:17
I have been attempting to restore a character but when i click restore it loads a blank page but doesnt change the url. Not quite sure if its a site bug or if its just a minor 403. Need help please :) Fixed. I spammed it a bunch and it worked somehow....
The : 2013-12-20 05:21:17
1 / 207 December 20, 2013, 18:18:19 By : Revil-Nunor
Thread opened Thread closed  
Paid for 50kk ogrines and got nothing can anyone help? ANSWER_TRAK 
By : OfficialPokemonMasta - December 17, 2013, 22:54:31
Nearly two months ago i paid 80.00 USD for 50,000 ogrines and i never received them. I have sent in …...
The : 2013-12-17 22:54:31
4 / 302 December 18, 2013, 19:23:31 By : OfficialPokemonMasta
Thread opened Thread closed  
Where are my origines?
By : maciiiiiiiiiiii - December 16, 2013, 21:18:19
lost 3.000 origines I bought 6.000 origines and I spend 3.000 origines for starter pack... then i stoped playing dofus b…...
The : 2013-12-16 21:18:19
3 / 237 December 17, 2013, 03:18:30 By : Revil-Nunor
Thread opened Thread closed  
Ogrine Limit...
By : Dan1e7 - December 04, 2013, 22:52:24
Hy folks I recently started to play Wakfu and wanted to make my stuff in Dofus to Money and buy O…...
The : 2013-12-04 22:52:24
9 / 532 December 06, 2013, 00:25:19 By : Revil-Nunor
Thread opened Thread closed  
Assistence related to ogrines ANSWER_TRAK 
By : Lrf - November 25, 2013, 16:59:13
Hello, as I could not find a way to make a ticket about it, I'm opening a topic related to the maint…...
The : 2013-11-25 16:59:13
4 / 347 December 04, 2013, 07:06:37 By : lulikut
Thread opened Thread closed  
problem with changing name
By : FreedomGangster - November 15, 2013, 20:16:11
got the ogrines to change name but everytime i go to buy it says Please note that this service is only available once every 3 months per account, and if the name is available. and its been over 3 months since i last changed name...
The : 2013-11-15 20:16:11
1 / 265 November 15, 2013, 21:57:30 By : Revil-Nunor
Thread opened Thread closed  
Did ogrine prices really need to go up?
By : JjuarezZ - November 10, 2013, 20:51:00
I thought Ogrines were the best Idea Ankama had come up with. I used to run one char only because I …...
The : 2013-11-10 20:51:00
2 / 381 November 12, 2013, 03:04:28 By : LaughinGhost
Thread opened Thread closed  
First time Ogrine Buyer
By : Astreca - November 03, 2013, 07:14:23
I haven't played Dofus in a while and I noticed there was a Kama Exchange. So I purchased Ogrines th…...
The : 2013-11-03 07:14:23
2 / 250 November 03, 2013, 19:13:19 By : Revil-Nunor
Thread opened Thread closed  
Never received ogrines
By : Dank-Frank - October 28, 2013, 23:13:04
Got an email confirmation and kamas debited and also told me ingame it was added, but i still see 0...
The : 2013-10-28 23:13:04
1 / 203 October 29, 2013, 04:54:44 By : Revil-Nunor
Thread opened Thread closed  
Need to buy another 50kk ogrines can't wait or I will not have the money to buy them
By : danan - October 01, 2013, 17:12:39
Hello all, My issue is more of a one of me wanting the really needing to because I know I'll not …...
The : 2013-10-01 17:12:39
1 / 436 October 01, 2013, 17:29:41 By : Revil-Nunor
Thread opened Thread closed  
New Problem?
By : Elite-Pro - August 04, 2013, 15:40:29
So 4 days ago I tried purchasing some ogrines with a debit card but it said the transaction was unsu…...
The : 2013-08-04 15:40:29
3 / 449 September 29, 2013, 23:52:26 By : mrjuicy
Thread opened Thread closed  
Ogrine price different on other account
By : skuntfarmer - September 26, 2013, 17:27:05
I have 3 characters on the same server (dark vlad) and I wanted to buy ogrines with kamas to purchas…...
The : 2013-09-26 17:27:05
1 / 310 September 26, 2013, 18:45:37 By : Revil-Nunor
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