First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents, and they are currently going through training to handle English tickets for DOFUS and WAKFU. These new agents should be able to start answering your tickets by next week.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
|Dofus: The Game||Posts/Topics||Replies||Last post|
Welcome to the Incarnam Inn
This is a forum for new adventurers just beginning their DOFUS story.
Please introduce yourself and don't be shy! You can ask our experienced players for advice and information about the game.
Today - 00:37:10
On : NEwbie
By : kyhfusgf
Use this forum to discuss General topics about DOFUS.
Please post technical problems in Problems and Solutions. Thanks!
Today - 13:56:12
On : Close the Dutch community and/…
By : lorenzoasdfghjkl
Problems and solutions
This section is where players help other players troubleshoot.
Please use support.ankama.com to report bugs or seek account help.
Today - 04:52:11
On : Having a Quest Bug
By : BluSkies
Discuss issues and news for your server. Buy and sell items, advertise a guild, connect with other players, or recruit for dungeon runs and hunting parties!
Sub-forums : Rushu , Markets of Rushu , Rosal , Markets of Rosal , Shika , Markets of Shika , Solar , Markets of Solar , Zatoïshwan , Markets of Zatoïshwan , Nomarow / Нигруст , Markets of Nomarow / Магазины Нигруста , Dark Vlad , Markets of Dark Vlad
Today - 11:31:38
On : [Event] The Pride of Shika
By : maskell
Learn tips and tricks, share your knowledge, learn how to play the market.
Today - 07:09:17
On : Profession combo for Str Iop
By : discarder
Forums dedicated to the classes of DOFUS. Share advice for equipment, and offer ideas for builds or spells.
Sub-forums : General Class Discussion , Ecaflip , Sadida , Eniripsa , Osamodas , Iop , Enutrof , Cra , Sram , Feca , Xelor , Sacrier , Pandawa , Rogue , Masqueraider , Foggernaut
Today - 14:09:14
On : Periscope
By : lorenzoasdfghjkl