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Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Thread opened Thread closed Pinned
Emergency Maintenance - Dec. 30th
By : [Wimkote] - December 30, 2016, 09:56:38
Hello everyone, We will temporarily be bringing down the game and website servers at 10.30 AM (CET) for an emergency maintenance. We will update you as soon as the servers are online. OR when we have a time for the re-opening of servers. Thank you in advance for your patience and understanding!...
The : 2016-12-30 09:56:38
-- / -- December 30, 2016, 09:56:38 By : [Wimkote]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER  * 1 2 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
59 / 22422 December 26, 2016, 01:06:17 By : coolraskal
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
153 / 30667 August 23, 2016, 15:24:33 By : Bll00DY
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 1194 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 11330 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 9760 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6989 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8725 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Payment method
By : SOANNOYING - January 16, 2017, 21:27:30
Hello guys, I have a problem with the SMS payment method.This payment method does not work o…...
The : 2017-01-16 21:27:30
2 / 78 January 16, 2017, 21:50:19 By : SOANNOYING
Thread opened Thread closed  
Unable to pay
By : PowerFreak - January 05, 2017, 14:58:11
Hello, In recent month i have been wanting to come back to dofus, but i can not pay for subcription …...
The : 2017-01-05 14:58:11
0 / 56 January 05, 2017, 14:58:11 By : PowerFreak
Thread opened Thread closed  
French servers with subscription?
By : Sming51 - December 28, 2016, 14:46:23
I bought subscription as it when i tried to play on the french servers it said i needed subscription to play on them. I have bought subscription and I still cant play on the french servers. Please help me :( Thanks...
The : 2016-12-28 14:46:23
0 / 113 December 28, 2016, 14:46:23 By : Sming51
Thread opened Thread closed  
Novice Pack
By : LightSkyDivine - December 28, 2016, 01:21:21
So i am about to buy the Novice Pack but i don't know which compagnons get (i have a Iop)...
The : 2016-12-28 01:21:21
2 / 82 December 28, 2016, 14:21:08 By : Paxifix
Thread opened Thread closed  
subscibe with paysafe in greece
By : crboy - December 26, 2016, 11:12:45
Hello,do you know why i cant subscribe with paysafe card from greece? im playing dofus many years an…...
The : 2016-12-26 11:12:45
0 / 42 December 26, 2016, 11:12:45 By : crboy
Thread opened Thread closed  
What to do when you paid and support basically ignores you?
By : Hikoori - December 19, 2016, 16:21:39
So, I went to test the sacriers and I paid two accounts through billets, which is common to do in Br…...
The : 2016-12-19 16:21:39
0 / 87 December 19, 2016, 16:21:39 By : Hikoori
Thread opened Thread closed  
Can I cancel a subscription?
By : bommbl - December 13, 2016, 08:03:16
I really like the game and would like to go P2P, but if I got tired down the line could I cancel my subscription?...
The : 2016-12-13 08:03:16
3 / 121 December 15, 2016, 15:48:27 By : Sarunojii
Thread opened Thread closed  
Unable to subscribe
By : Tamasine - December 12, 2016, 18:50:47
My friend has a problem with subscribing his account. He paid for 1 month with credit card yesterday at 10 p.m. and his account is still f2p. The money on his bank account are still showing as reserved for the transaction. Doeas anyone experienced something similar? [Edit] The problem is no more! Bank had some issues and after mere 2 days the subscription was on....
The : 2016-12-12 18:50:47
0 / 72 December 12, 2016, 18:50:47 By : Tamasine
Thread opened Thread closed  
Subsription failed
By : lSoaringPhonexl - December 03, 2016, 23:30:21
Subscription Good day. Immediately I apologize for my English. I had a problem with a subscription. When I tried,…...
The : 2016-12-03 23:30:21
2 / 100 December 04, 2016, 09:37:23 By : lSoaringPhonexl
Thread opened Thread closed  
Declined then accepted payment AnkaTracker 
By : Nvelious - November 28, 2016, 21:01:52
My bank account declined the transaction, yet then i approved it As in the description, I was charged 20$ yet my bank put a block on it for suspicious activity. Almo…...
The : 2016-11-28 21:01:52
1 / 135 November 28, 2016, 21:16:53 By : [Nerodos]
Thread opened Thread closed  
didn't receive the sms code of subscription AnkaTracker 
By : Mochib - November 24, 2016, 20:05:08
I was trying to renew my subscription earlier today. I sent the sms 3 times and still haven't received the code. It worked fine two times before but now it won't . I live in Tunisia....
The : 2016-11-24 20:05:08
1 / 93 November 24, 2016, 20:14:52 By : [Nerodos]
Thread opened Thread closed  
i lost 450 Ogrines for nothing @@!!
By : 7hmo0odi - November 11, 2016, 12:42:00
i lost 450 Ogrines for nothing @@!! hello guys i have 3 deterrents accounts each one of them has 450 ogrines and i paied for each on…...
The : 2016-11-11 12:42:00
1 / 130 November 11, 2016, 13:06:03 By : Gunnerwolfang
Thread opened Thread closed  
this item is not available for your community
By : lordacross - May 20, 2014, 22:01:55
Can't subscribe Hello guys, I've been having troubles with my subscription, whenever I want to choose a payment met…...
The : 2014-05-20 22:01:55
6 / 1665 November 11, 2016, 02:49:35 By : holyhood
Thread opened Thread closed  
I can't pay (Brazil)
By : Neykz - October 19, 2016, 05:59:46
I try to buy ogrines, subscription or anything on shop and it takes me to a website asking my ID, name; I press enter and it goes back to ankama's website saying your purchase was confirmed or something like that, but it didn't even asked my credit card, or sent me a payment bill, nothing.. What do I do? These are the pics: Click here Click here...
The : 2016-10-19 05:59:46
0 / 150 October 19, 2016, 05:59:46 By : Neykz
Thread opened Thread closed  
Payment through Credit card AnkaTracker 
By : donmasa - October 08, 2016, 13:11:44
Hello so i was planning to use credit card to Sub few accounts ( Planning to use it for the first ti…...
The : 2016-10-08 13:11:44
1 / 165 October 10, 2016, 19:43:31 By : [Nerodos]
Thread opened Thread closed  
Can't subscribe my accounts
By : Sabato-iori - October 07, 2016, 11:48:51
Hello everyone, I just moved out from Colombia to London and made every change in both of my acco…...
The : 2016-10-07 11:48:51
1 / 117 October 07, 2016, 18:06:28 By : AetherAura
Thread opened Thread closed  
What's the deal with subscriptions?
By : shmuck - September 18, 2016, 15:44:24
So I used to play, years ago, and got the message about Dofus Touch and thought I'd check it out. Be…...
The : 2016-09-18 15:44:24
9 / 558 October 02, 2016, 09:35:26 By : shmuck
Thread opened Thread closed  
New Subscription Pack Release Date
By : Joycam - September 20, 2016, 18:00:57
Autumn's Subscription Pack Hi, just wondering if there is a date for the release of the next subscription pack's? My su…...
The : 2016-09-20 18:00:57
4 / 279 September 24, 2016, 18:55:22 By : Fuzzerfun
Thread opened Thread closed  
Open letter to Ankama Support
By : worldkit - August 25, 2016, 04:30:48
A copy of my email to the creators of Dofus Here is a copy of what my wife and I (two avid Dofus players) wrote to Ankama, through the support website. Needless to say, we are eternal fans of this game, but we are kind of tired of subscription problems, and we simply try to resolve it, once and for all... =================================================== I would like to pay for a year (or two years) for my four accounts, namely: th...
The : 2016-08-25 04:30:48
3 / 389 September 06, 2016, 04:52:42 By : Liquid-Flame
Thread opened Thread closed  
No Payment Methods Available from North America AnkaTracker  * 1 2 3  7
By : [Nerodos] - May 04, 2015, 03:26:02
Can somebody please let Ankama know they should tell us what's going on here? I mean, credit card…...
The : 2015-05-04 03:26:02
310 / 5017 August 22, 2016, 07:02:03 By : SirenSongstress
Thread opened Thread closed  
Payment option for my country
By : Bll00DY - August 20, 2016, 08:55:40
Well as the title says can you input a payment option like mobile payment for my country. I am from…...
The : 2016-08-20 08:55:40
2 / 192 August 21, 2016, 03:26:44 By : Bll00DY
Thread opened Thread closed  
Payment Options For Asian Player
By : L1ghtHe4rt - May 24, 2016, 07:38:09
Hi, im just wondering is there another payment methods for asian player besides using credit card ? …...
The : 2016-05-24 07:38:09
3 / 430 August 20, 2016, 15:29:10 By : worldkit
Thread opened Thread closed  
worst subscription methods ever. impossible to p2p. ANSWER_TRAK  AnkaTracker 
By : scigostinho - January 12, 2016, 12:50:11
I have to say your payment methods are the worst I've come across. You actually have me huffin & puffin, struggling in order to give you money for your product. I registered my accounts in Portugal, live in the Netherlands. I try paypal, either only gives me the 1 year possibility (and forget that, NOT gonna invest 50 euros on something i cant even smoothly start for a week or a month) or gives m...
The : 2016-01-12 12:50:11
12 / 903 August 20, 2016, 15:28:18 By : worldkit
Thread opened Thread closed  
Paysafecard payment
By : xristina-yo - August 14, 2016, 17:19:02
Help So, I've recently wanted to start playing dofus again , after i quit for the past 4 years and a lot …...
The : 2016-08-14 17:19:02
1 / 177 August 20, 2016, 15:21:02 By : worldkit
Thread opened Thread closed  
Ogrine Payments
By : 1niceboy - July 05, 2016, 09:02:19
payment selections need more Ogrine should be able to be bought with prepaid cards and paypal account why can we use paypal for o…...
The : 2016-07-05 09:02:19
0 / 231 July 05, 2016, 09:02:19 By : 1niceboy
moved  
moved : Returning player: restored character half an hour ago but still isn't restored?
By : EpicKillah - June 12, 2016, 16:32:24
Hey guys, just returned to dofus Boguht 6000 ogrines, restored my 199 sac half an hour ago, i log…...
The : 2016-06-12 16:32:24
-- / --
Thread opened Thread closed  
Multiple Use of Credit Card
By : OhGurl - June 10, 2016, 02:44:52
If I have 8 accounts and I want to make a purchase on all 8 of them using my card, will that flag me…...
The : 2016-06-10 02:44:52
1 / 358 June 10, 2016, 03:26:32 By : highwayevil
Thread opened Thread closed  
circle k gift card (alternative payment)
By : Red-Dawn-Member - June 09, 2016, 16:17:50
hey, i use to use the circle k gift card option to buy ogrines and come back to find it is gone? jus…...
The : 2016-06-09 16:17:50
0 / 296 June 09, 2016, 16:17:50 By : Red-Dawn-Member
Thread opened Thread closed  
Facebook link free week subscription AnkaTracker 
By : kaoriXroxas - May 29, 2016, 00:41:08
hi i saw a link on Facebook for a 2 weeks for 1 subscription and when i click on it, it doesn't…...
The : 2016-05-29 00:41:08
7 / 547 May 31, 2016, 19:38:20 By : [Nerodos]
Thread opened Thread closed  
Why is "Transfer a character to a new account" so expensive?
By : CoolRay - May 09, 2016, 06:11:39
I have 2 level 199 characters, and several characters over 170. I think I could fashion a team with …...
The : 2016-05-09 06:11:39
2 / 494 May 29, 2016, 07:28:45 By : ikkirikki
Thread opened Thread closed  
1 Year p2p items.. AnkaTracker 
By : Emblemio - May 24, 2016, 16:17:45
How often you change 1 year p2p items? right now its Armoured dragonturkey...
The : 2016-05-24 16:17:45
6 / 408 May 25, 2016, 20:20:59 By : Emblemio
moved  
moved : is my charachter slots purchase bugged?
By : dragonfablie - May 04, 2016, 20:48:04
i buyed for more characters slots but i can only make 6 characters in a server, when its normal 32..…...
The : 2016-05-04 20:48:04
-- / --
Thread opened Thread closed  
Payed for one month but got no access AnkaTracker 
By : miguellouco - May 03, 2016, 00:12:55
as tittle says I payed for 1 month like 2-3 hours ago, i even got a email saying the payment went th…...
The : 2016-05-03 00:12:55
4 / 478 May 03, 2016, 21:48:00 By : miguellouco
Thread opened Thread closed  
No payment method in Thailand
By : saltkung - May 02, 2016, 05:27:35
No payment method in Thailand Hi. I'm living in Thailand and I'm trying to buy p2p. There arent any payment methods.The only one a…...
The : 2016-05-02 05:27:35
1 / 361 May 03, 2016, 05:28:34 By : Revil-Nunor
Thread opened Thread closed  
Capital Contros and Dofus Team
By : 5616306096 - April 15, 2016, 14:16:48
Capital Contros and Dofus Team Hey guys i recently i started playing on Rushu. I've subbed once for one week with kamas to ogrines,…...
The : 2016-04-15 14:16:48
1 / 426 April 16, 2016, 06:59:33 By : Revil-Nunor
Thread opened Thread closed  
I pay for 1 year subscription but not get subscription
By : m2es - March 12, 2016, 14:07:47
I pay for 1 year subscription but not get subscription and the money already from my bank account I…...
The : 2016-03-12 14:07:47
2 / 507 March 31, 2016, 20:04:40 By : SirenSongstress
Thread opened Thread closed  
Page not found AnkaTracker 
By : Brutefus - March 30, 2016, 11:20:53
When I confirm order, it sends me to a page that cannot be found Hello, Each time I try to buy a subscription, it sends me to an ankama page with an error saying: …...
The : 2016-03-30 11:20:53
6 / 472 March 30, 2016, 17:42:57 By : Brutefus
Thread opened Thread closed  
paysafecard not working AnkaTracker 
By : richiesambora - March 14, 2016, 22:46:44
trying to buy ogrine packs, says in the USA paysafecards work, so I went and spent a lot of money on one, start processing, then once I'm on the LAST page, it says it wont accept pins from the US, when on the main page, it did. this is completely unfair, it says I can use it on every page UNTIL the very last page. is there some way you can honor the payments you say you accept?...
The : 2016-03-14 22:46:44
7 / 685 March 28, 2016, 02:34:50 By : karlomarsi
Thread opened Thread closed  
no payment option
By : superpokerpegasus - January 30, 2016, 07:33:09
Hi. I'm a player from Philippines. why did you remove the payment option via sms? it is my only way …...
The : 2016-01-30 07:33:09
3 / 520 March 20, 2016, 04:55:45 By : Revil-Nunor
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK  AnkaTracker 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
28 / 10721 March 11, 2016, 22:09:23 By : fretter
Thread opened Thread closed  
why are there no reasonable options to subscribe?
By : ZeusOTC - February 15, 2016, 17:53:25
Seriously. The phone text thing was great. debit card was fine. I was even willing to use paypal. No…...
The : 2016-02-15 17:53:25
2 / 571 February 20, 2016, 20:39:43 By : Revil-Nunor
Thread opened Thread closed  
Will you allow me to buy Ogrines, please?
By : -LaI- - February 05, 2016, 11:50:46
Could someone explain why Ogrines can't be bought from Spain? And before someone suggest going to th…...
The : 2016-02-05 11:50:46
1 / 365 February 13, 2016, 21:53:58 By : Revil-Nunor
Thread opened Thread closed  
How to subcribe
By : dddddcvhb - February 11, 2016, 04:31:43
How do you guys get subcribe , cause i try to and it says that i dont belong to this community lol...
The : 2016-02-11 04:31:43
2 / 397 February 11, 2016, 14:03:28 By : Alyss-Sin
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