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Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER  * 1 2 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
53 / 14448 February 27, 2015, 17:48:40 By : Revil-Nunor
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
151 / 24165 September 16, 2014, 17:56:14 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 607 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10634 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 9035 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6516 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8160 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Boku Direct Mobile is not Working
By : Maaan - April 18, 2015, 03:26:20
So my subscription ended just now and im trying to re sub but its not letting me. T_T I was just about to kill Dragon Pig in Last Room too OMG T_T I have to sub or else im gonna miss out on the DP Piggy Shield T_T I do not want to use my kamas to sub T_T I tried on my other account and its not working either.  ...
The : 2015-04-18 03:26:20
2 / 92 April 18, 2015, 06:12:51 By : Maaan
Thread opened Thread closed  
"Your DOFUS subscription has expired"
By : BigDaddyCane - April 09, 2015, 02:56:12
No it hasnt. I bought a starter pack on dofus for 5 bucks for 30 days sub, a pet, and a set. I paid and got the …...
The : 2015-04-09 02:56:12
1 / 184 April 09, 2015, 03:07:44 By : Revil-Nunor
Thread opened Thread closed  
SMS Method AnkaTracker 
By : saltkung - April 05, 2015, 14:07:09
Hey, I'm from Thailand. I tried to subscribe by using the sms code method. It requires you to send '…...
The : 2015-04-05 14:07:09
9 / 242 April 06, 2015, 05:50:45 By : Revil-Nunor
Thread opened Thread closed  
Credit card Suspended Indefinitely
By : hazels-hot - January 10, 2015, 17:59:32
Unable to subscribe with a credit card for a month now Every time I try and check to see if I can use my credit card to subscribe my account again with a c…...
The : 2015-01-10 17:59:32
17 / 1508 April 06, 2015, 04:02:22 By : Revil-Nunor
Thread opened Thread closed  
Credit Cards Are Back!!!!!!!!!!
By : OhGurl - March 24, 2015, 23:33:17
So, I sub'd 1 account and bought some Ogrines, then went to sub another and it got mad at me. Is th…...
The : 2015-03-24 23:33:17
8 / 437 April 03, 2015, 19:59:15 By : Nostalgia
Thread opened Thread closed  
paypal problems
By : richiesambora - April 02, 2015, 20:00:22
i couldnt subscribe with paypal. i was trying to get the 3month/ogrine deal, clicked paypal options,…...
The : 2015-04-02 20:00:22
2 / 112 April 02, 2015, 20:06:49 By : richiesambora
Thread opened Thread closed  
Unable to subscribe with a debit card
By : caleb9816 - April 01, 2015, 18:47:33
i keep getting the message ' Your payment could not be credited since no payment has been registered…...
The : 2015-04-01 18:47:33
1 / 122 April 01, 2015, 18:49:47 By : Revil-Nunor
Thread opened Thread closed  
Account Creation and Subscription
By : Ronolf - March 31, 2015, 02:34:29
Just curious how long it takes between account creation and the ability to actually subscribe to the…...
The : 2015-03-31 02:34:29
2 / 125 March 31, 2015, 03:50:33 By : Ronolf
Thread opened Thread closed  
subscription by sms problem AnkaTracker 
By : Atemik23 - March 13, 2015, 12:09:05
Hello! Today I've tried to get subscription via sms code. But... I don't know why, whenever im tryin…...
The : 2015-03-13 12:09:05
4 / 271 March 15, 2015, 00:01:44 By : [Nerodos]
Thread opened Thread closed  
For U.S. Customers - Subscription Option Alternative on Amazon.com
By : cookiegamer - February 01, 2015, 18:43:22
Many, many people are having difficulty subscribing their legitimate accounts right now. This prob…...
The : 2015-02-01 18:43:22
3 / 501 March 14, 2015, 20:43:59 By : sacreddonut
Thread opened Thread closed  
credit card issue AnkaTracker 
By : mmaster001 - March 13, 2015, 11:54:25
cant subscribe with credit card I cant pay for subscription using my credit card. It says suspended indefinitely. I already tried su…...
The : 2015-03-13 11:54:25
5 / 294 March 13, 2015, 16:58:17 By : mmaster001
Thread opened Thread closed  
Ogrince purchase verifying AnkaTracker 
By : Ausssieeee - March 12, 2015, 04:39:13
So this morning i purchased ogrines and i received an email saying for fraud purposes they have temp…...
The : 2015-03-12 04:39:13
2 / 256 March 12, 2015, 17:00:46 By : Lightning-Courier
Thread opened Thread closed  
Paypal multiple account payment
By : swordwielder - March 01, 2015, 20:39:33
Greetings, I am able to p2p my main account with paypal, but if I try to p2p another one of my ac…...
The : 2015-03-01 20:39:33
5 / 276 March 01, 2015, 23:44:07 By : Revil-Nunor
Thread opened Thread closed  
subscription to Russian AnkaTracker 
By : Alanlun - February 27, 2015, 15:47:48
lawlessness Activity on the Russian server dropped. And you know why? Because ankama change the policy for other…...
The : 2015-02-27 15:47:48
2 / 216 February 27, 2015, 18:41:45 By : Alanlun
Thread opened Thread closed  
Not letting me buy any thing with my credit card/PayPal AnkaTracker 
By : darkeyas - January 09, 2015, 14:30:04
i brought a decent amount of ogrines on the 5/01/15 and now its the 9/01/15 now when i try buying og…...
The : 2015-01-09 14:30:04
13 / 718 February 27, 2015, 06:06:32 By : Revil-Nunor
Thread opened Thread closed  
need help pluz AnkaTracker 
By : OMGlaserGUNpewPEWpew - February 23, 2015, 21:23:14
Hello, today i bought 1 week subscription with mobile payment(Turkcell Mobile) and message came to m…...
The : 2015-02-23 21:23:14
3 / 312 February 23, 2015, 21:31:09 By : [Nerodos]
moved  
moved : iPhone 4S Message app adding Area code ANSWER_TRAK 
By : Fibao - February 19, 2015, 22:05:25
Does anyone know how I can send a text message to 3111 and not to (311)1? It is adding it automatica…...
The : 2015-02-19 22:05:25
-- / --
Thread opened Thread closed  
404? AnkaTracker 
By : Witamin - February 05, 2015, 15:56:11
Cant subscirbe Why when i want to subscribe, after clickng on subscribe button, redirecting me to [url=http://w…...
The : 2015-02-05 15:56:11
5 / 285 February 17, 2015, 19:52:36 By : Revil-Nunor
Thread opened Thread closed  
SMS Subscription
By : Iamblack - February 11, 2015, 10:06:46
Why it doesn't let me buy by sms? When i try to pay it says Your transaction could not be processed…...
The : 2015-02-11 10:06:46
3 / 284 February 11, 2015, 18:36:24 By : Revil-Nunor
Thread opened Thread closed  
Can't Pay With Anything? Help
By : Swjarvisxxxx - January 18, 2015, 10:15:11
Ok first off i have been a long time player and was here throughout the credit card payment option g…...
The : 2015-01-18 10:15:11
23 / 1304 February 11, 2015, 08:23:56 By : helferlein
Thread opened Thread closed  
Ankama this is bloody insane!
By : Henry-S - January 31, 2015, 23:53:18
SORT YOUR STUPID WEBSITE AND PAYMENT SOFTWARE OUT Ankama, I am getting pretty pissed off with this whole situation you have created with your website and buying things. It is impossible to subscribe to your stupid ass game when you continually have fraud checks on every single payment method. You reject paypal which works on every commercial website I use it on but for Dofus subscription?? No can't use that. I then use my creditcard, it s...
The : 2015-01-31 23:53:18
11 / 856 February 08, 2015, 23:14:36 By : Revil-Nunor
Thread opened Thread closed  
Subscription by sms code .
By : Theproo1 - December 28, 2014, 17:28:04
Lower the prices . Hi ! I would like to know why subscription by sms code is so expensive now , i remmeber it was 1 euro and something , but now its 2.85 ? It's too mutch and i want the old price back , please !! :) Thanks , waiting for ur response ....
The : 2014-12-28 17:28:04
11 / 833 January 30, 2015, 17:22:51 By : Revil-Nunor
Thread opened Thread closed  
Paypal issues ANSWER_TRAK 
By : Iemitsuvongola - January 21, 2015, 22:24:03
Tried to buy Ogrines with Paypal then it said, For security reasons, your Paypal payment c…...
The : 2015-01-21 22:24:03
1 / 290 January 21, 2015, 22:26:49 By : Revil-Nunor
Thread opened Thread closed  
Perhaps it is time to end the Dofus relationship.
By : Stealthydeath - January 21, 2015, 18:24:12
I have been a very very loyal player. I play with 3 accounts, and I have 4 and a half years of combi…...
The : 2015-01-21 18:24:12
1 / 357 January 21, 2015, 21:43:07 By : Mishna
Thread opened Thread closed  
Mobile subscribing problems
By : stalkeriss - January 17, 2015, 13:15:27
Lately i can't renev my sub with my mobile, may anyone know the problem? This is what it says for…...
The : 2015-01-17 13:15:27
7 / 366 January 19, 2015, 21:59:51 By : Revil-Nunor
Thread opened Thread closed  
I've purchased 4 times p2p but never get my order back, already paid too... AnkaTracker 
By : Cdk27 - January 14, 2015, 12:40:22
Subscription First of all welcome, I'v purchased 4 times p2p from sms codes in Turkey, and paid for all of the…...
The : 2015-01-14 12:40:22
5 / 338 January 15, 2015, 22:25:51 By : [Nerodos]
Thread opened Thread closed  
Allopass Audiocode Problem
By : hades-pl - January 13, 2015, 18:17:26
Subscription Problem Hello, today i use allopaas method to obtain 1 week subscription but don't work. After i put audioc…...
The : 2015-01-13 18:17:26
1 / 205 January 13, 2015, 18:19:32 By : Revil-Nunor
Thread opened Thread closed  
Pay by Debit or Credit Card Question AnkaTracker 
By : Benja-might - January 08, 2015, 14:43:50
Just a quick question... I tried to subscribe my account the other day, and the credit card/debit ca…...
The : 2015-01-08 14:43:50
13 / 816 January 13, 2015, 17:38:42 By : Revil-Nunor
Thread opened Thread closed  
Boku payment gone?
By : fore-shotz - January 06, 2015, 14:33:49
Hello everybody and thanks for reading this thread the main problem is that Boku payment gone and I …...
The : 2015-01-06 14:33:49
1 / 287 January 06, 2015, 17:33:52 By : Revil-Nunor
Thread opened Thread closed  
payment methode
By : yuriannn - January 02, 2015, 20:28:38
hi allI do not know if it belongs here but for me it is a problemwhy can we not pay by phone by call…...
The : 2015-01-02 20:28:38
3 / 303 January 02, 2015, 21:31:18 By : Revil-Nunor
Thread opened Thread closed  
Payment Methods of Doom
By : MoleMole - December 31, 2014, 17:42:08
Malfunctions I have attempted to purchase ogrines for two days now. The first day it would not accept debit card which was fine because I use paypal. I attempted to use paypal and it said wait 24 hours before making any more purchases, which was uncalled for since I did not make one purchase. Finally I attempted to try after about nearly 36 hours, the machine is now asking me for a new address, which I provide...
The : 2014-12-31 17:42:08
8 / 532 January 01, 2015, 20:46:18 By : Revil-Nunor
Thread opened Thread closed  
what can i do
By : ahmed1234567 - December 31, 2014, 12:52:49
why can't i do Subscription by my phone ? Hello guys , Before 3 mouth i payed 10 SR for one week Subscription Today if i wa…...
The : 2014-12-31 12:52:49
8 / 407 January 01, 2015, 11:41:19 By : ahmed1234567
Thread opened Thread closed  
Subscribing - why is this game backwards??
By : perfectblue22 - December 31, 2014, 16:35:29
Every single time you go to make a payment or subscribe on this game there is problems. How can your…...
The : 2014-12-31 16:35:29
1 / 281 December 31, 2014, 19:19:33 By : Revil-Nunor
Thread opened Thread closed  
okay, what is going on with ankama's payment methods?
By : TristaHurts - December 23, 2014, 05:12:13
Seriously now? I can't use ANY payment method other than some foreign unheard of one that adds an ex…...
The : 2014-12-23 05:12:13
8 / 692 December 31, 2014, 17:43:08 By : jectjashbashcash
Thread opened Thread closed  
Found an interesting payment fix (sorta)
By : Soakedboy - December 28, 2014, 23:09:09
Hey all, I noticed a lot of people are having issues with payment problems, as was I. Fun fact t…...
The : 2014-12-28 23:09:09
3 / 335 December 29, 2014, 01:50:49 By : Revil-Nunor
Thread opened Thread closed  
Can't use my credit card as payment?
By : MrFlamez - December 27, 2014, 20:58:00
Every month I pay for subscription using my credit card, but now I cant? Anyone know how to fix this…...
The : 2014-12-27 20:58:00
2 / 488 December 28, 2014, 20:04:29 By : MrFlamez
Thread opened Thread closed  
Can't subscribe
By : Mognomagna - December 24, 2014, 22:05:04
Well, I can't buy the subscription with Paypal and I have red from this forum that people have had m…...
The : 2014-12-24 22:05:04
8 / 429 December 24, 2014, 22:55:02 By : Mognomagna
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
17 / 8028 December 23, 2014, 07:45:03 By : 13OSS17
Thread opened Thread closed  
Mobile payment option
By : darkeyas - December 18, 2014, 23:36:35
No mobile payment option Its not giving me the option to buy Subscription by a mobile phone any idea why?...
The : 2014-12-18 23:36:35
8 / 471 December 20, 2014, 21:54:50 By : darkeyas
Thread opened Thread closed  
subscriptions problem AnkaTracker 
By : Nahalikos - December 12, 2014, 15:29:25
subscription problems I bought 1 week subscription two times with telephone but i didn't get my subscription on game why ?…...
The : 2014-12-12 15:29:25
9 / 613 December 18, 2014, 21:22:51 By : Ogrea
Thread opened Thread closed  
Credit card question ANSWER_TRAK 
By : iCaptainCookie - December 15, 2014, 19:43:45
Helloooo, I want to buy a starter pack and $5 worth of Origrines, I'm 17 and I do not own/have a cre…...
The : 2014-12-15 19:43:45
2 / 308 December 15, 2014, 20:00:38 By : iCaptainCookie
Thread opened Thread closed  
"Whoa, you've requested a lot of payments!"
By : nicejhe - December 10, 2014, 08:22:27
hello, I need your help, I cant complete my transaction on bokumobile, when I already put my mobile …...
The : 2014-12-10 08:22:27
1 / 441 December 10, 2014, 17:46:45 By : Revil-Nunor
Thread opened Thread closed  
Banned after buying 100,000 ogrines
By : Steven-Ryan-Minnick - December 09, 2014, 05:41:25
I bought 50,000 ogrines on both of my accounts. I received a message saying i was going to have to w…...
The : 2014-12-09 05:41:25
4 / 501 December 09, 2014, 08:00:35 By : AestheticAwesomeness
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