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Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
33 / 8057 September 23, 2014, 03:48:48 By : Revil-Nunor
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
151 / 21554 September 16, 2014, 17:56:14 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 410 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10285 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 8779 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6368 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 7965 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
12 / 5254 Yesterday - 18:28:57 By : Revil-Nunor
Thread opened Thread closed  
You need DISCOVER CARD payment option AnkaTracker 
By : lionesser - August 08, 2008, 17:51:21
I think you need a discover card payment option because as a college kid that's what i got and i can…...
The : 2008-08-08 17:51:21
3 / 476 November 18, 2014, 10:53:26 By : [Izmar]
Thread opened Thread closed  
Should I subcrise Dofus?
By : staveman5 - November 14, 2014, 22:07:24
Hey, i really like the game but i don't sure if to subcrise because i didn't saw much people... The…...
The : 2014-11-14 22:07:24
3 / 131 November 15, 2014, 00:28:45 By : Revil-Nunor
Thread opened Thread closed  
Subscription purchase issues AnkaTracker 
By : RoastedBeef - November 11, 2014, 16:43:57
Hello all, I am having some issues when trying to purchase a 1-month subscription. I recently bou…...
The : 2014-11-11 16:43:57
3 / 129 November 11, 2014, 16:56:37 By : [Nerodos]
Thread opened Thread closed  
I can't seem to buy anything.
By : Edward-Bootyway - November 07, 2014, 11:40:22
So I was trying to buy Ogrines and it won't let me select my Country Of Origin and when I select the…...
The : 2014-11-07 11:40:22
1 / 133 November 07, 2014, 17:33:58 By : Revil-Nunor
Thread opened Thread closed  
Purchase #177423931
By : FJFLICKZ - October 13, 2014, 01:22:00
So i bought a 1 month sub with starter pack yesterday night which for some reason didnt activate so …...
The : 2014-10-13 01:22:00
5 / 367 November 01, 2014, 12:35:52 By : luf-pie
Thread opened Thread closed  
Can get a subscription AnkaTracker 
By : CrimsonPisces - October 23, 2014, 21:16:42
For some reason I can't get a subscription of 1 month and keeps saying This item is not available for your community. Is there something I can do?...
The : 2014-10-23 21:16:42
1 / 159 October 23, 2014, 21:20:22 By : [Nerodos]
Thread opened Thread closed  
Payment Error. Please HELP!
By : Sprayway - October 16, 2014, 21:41:02
Premium rate services are unavailable on your account. Access 150 now Hi there, I'm trying to pay my boku where I enter my mobile number in and then i text back to confir…...
The : 2014-10-16 21:41:02
3 / 264 October 16, 2014, 23:44:15 By : Revil-Nunor
Thread opened Thread closed  
Amanka Support is a fake website? AnkaTracker 
By : ManaChristmas - September 29, 2014, 16:23:57
I tried to submit a ticket to Support. Link provided? It just refreshes the page. I eventually finally found a working link and submitted a ticket. It told me to verify it in my email. I open my email and see a message from Support. I click on the link provided to verify. Guess what? the freaking page doesn't exist. I log in Support and re-check. My ticket is not active, is not anywhere to be fou...
The : 2014-09-29 16:23:57
4 / 394 October 13, 2014, 20:00:43 By : monsterblood3
Thread opened Thread closed  
Deleted American Express Payment?
By : wafle - October 03, 2014, 00:59:05
Hell I am wondering if Ankama has removed the credit card option American Express? I usually pay for…...
The : 2014-10-03 00:59:05
5 / 259 October 03, 2014, 05:01:52 By : Revil-Nunor
Thread opened Thread closed  
REQUEST #1164993 Subscription
By : KarmaCuzzi - September 30, 2014, 19:01:43
Cannot use my Credit Card on all accounts.... I have contacted Ankama Support, supplied all my account names (8 in total), supplied proof of addre…...
The : 2014-09-30 19:01:43
6 / 278 October 01, 2014, 19:27:45 By : KarmaCuzzi
Thread opened Thread closed  
Zong mobile payment
By : skullsnerz - September 17, 2014, 17:20:05
What happened to the Zong mobile payment for South Africa? I don't own a credit card so I can't subs…...
The : 2014-09-17 17:20:05
3 / 224 September 30, 2014, 08:54:42 By : donmasa
Thread opened Thread closed  
"No payment is recorded" AnkaTracker 
By : ManaChristmas - September 29, 2014, 15:55:43
Seriously, I am literally about to break down and start crying. Why is this NOT WORKING AT ALL? Is this why I have not seen a SINGLE player in the last five days on Zato server?? FIX THIS! I can't buy ogrines, can't buy subs, can't buy anything at all. Seriously, come on. Don't give me that whole omg fraud crap... I play dozens of games and NONE of them has this bullcrap. You're not specia...
The : 2014-09-29 15:55:43
2 / 190 September 29, 2014, 17:49:12 By : Revil-Nunor
Thread opened Thread closed  
Problem with p2p .
By : seblet - September 17, 2014, 20:09:34
Yesterday I bought a p2p with real money, and today it is ending. HOW? He needed to be on the week. …...
The : 2014-09-17 20:09:34
2 / 213 September 17, 2014, 20:37:41 By : seblet
Thread opened Thread closed  
Cant subscribe... AnkaTracker 
By : fizza1994 - September 15, 2014, 13:25:38
So i recently started playing Dofus again. But i cant subscribe my old account. I have…...
The : 2014-09-15 13:25:38
1 / 255 September 15, 2014, 16:34:42 By : [Nerodos]
Thread opened Thread closed  
Payment Issues (PayPal)
By : AndIDontUnderStandWhyMyheart - September 15, 2014, 05:53:36
So I subed using Paypal... so I login and it still says I'm in discorvery Mode on the website it …...
The : 2014-09-15 05:53:36
1 / 255 September 15, 2014, 07:17:01 By : Revil-Nunor
Thread opened Thread closed  
Can't sub because of PayPal?
By : MyAccount - September 13, 2014, 10:59:15
So I've read around and hear about the mass fraud thing and that's why some things are down. But I've just come back after over 2 years of leaving and I wanna resub my new account but PayPal isn't going to work. I don't want to use any other payment method as it's a hassle since I've never used any of it before. Any clue when PayPal will be working? Thanks. Also, because of this, I don'...
The : 2014-09-13 10:59:15
1 / 291 September 13, 2014, 22:47:12 By : Revil-Nunor
Thread opened Thread closed  
Subscription from Canada
By : Leofuuds - September 09, 2014, 23:58:58
Hey guys, i was trying to subscribe with a credit card earlier but i could, and received the message…...
The : 2014-09-09 23:58:58
5 / 284 September 10, 2014, 04:20:35 By : Revil-Nunor
Thread opened Thread closed  
Can `t pay for a subscription
By : Lalov - August 29, 2014, 08:13:21
Where can I see your ID and what it looks like, what would make the payment through the terminal?...
The : 2014-08-29 08:13:21
8 / 505 September 03, 2014, 17:47:50 By : Revil-Nunor
Thread opened Thread closed  
Its not letting me buy ogrines with credit card AnkaTracker 
By : odkidduran - September 01, 2014, 22:20:12
Your payment could not be credited since no payment has been registere Im trying to buy 11.00 ogrines with a credit card so i can switch my character to the server solar b…...
The : 2014-09-01 22:20:12
5 / 395 September 02, 2014, 23:11:54 By : Revil-Nunor
Thread opened Thread closed  
Can't register to Support site.
By : GigaBass - August 31, 2014, 22:05:28
Won't send confirmation email. Since about 1 hour ago have been trying to get ahold of some kind of support. Registered into ankam…...
The : 2014-08-31 22:05:28
16 / 506 September 02, 2014, 22:11:25 By : GigaBass
Thread opened Thread closed  
i cant subscribe
By : zqv32cvpoa - August 30, 2014, 20:10:18
i moved to a new country few days ago now when i tried to subscribe i get the msg its not available …...
The : 2014-08-30 20:10:18
3 / 251 August 30, 2014, 20:53:47 By : Revil-Nunor
Thread opened Thread closed  
Can't subscribe!!!
By : xSckum555 - August 28, 2014, 00:18:57
I'm trying to subscribe with credit card but every time it said payment accepted ... and now it's s…...
The : 2014-08-28 00:18:57
2 / 252 August 29, 2014, 17:51:44 By : Revil-Nunor
Thread opened Thread closed  
Payment Issues
By : xDjajajajajajajajajaja - August 15, 2014, 02:36:24
Well what happens is that I would buy Ogrines and click on the option of paying with Ultimate Game C…...
The : 2014-08-15 02:36:24
6 / 387 August 29, 2014, 10:14:49 By : Amanatsu
Thread opened Thread closed  
Credit Card Payment Issues
By : Love-Beat - July 07, 2014, 19:20:58
Hello! I have been trying to subscribe to Dofus for the past couple of days, but whenever I try to s…...
The : 2014-07-07 19:20:58
17 / 810 August 20, 2014, 19:20:01 By : Revil-Nunor
Thread opened Thread closed  
Having trouble p2ping AnkaTracker 
By : adamfive - August 01, 2014, 00:00:43
When i go to subscribe on any of my 8 accounts i get a message saying ''Your payment could not be cr…...
The : 2014-08-01 00:00:43
7 / 543 August 20, 2014, 19:08:52 By : [Nerodos]
Thread opened Thread closed  
Extremely disappointing AnkaTracker 
By : Moomoomafoo - August 11, 2014, 19:43:27
I don't want to post on the forums unless its something good but I am really really really ti…...
The : 2014-08-11 19:43:27
15 / 834 August 18, 2014, 09:36:47 By : Amanatsu
Thread opened Thread closed  
Payed For my sub, and didnt get it.....
By : wadabete - August 16, 2014, 15:37:57
A week ago i subscribed to dofus for 1 week and payed using my mobile , when my subscription ended i…...
The : 2014-08-16 15:37:57
1 / 236 August 16, 2014, 20:10:46 By : Revil-Nunor
Thread opened Thread closed  
UGC
By : aarooking77 - August 16, 2014, 15:14:46
Ultimate game card is retiring. Hi, sorry if there is already a thread for this, but I have a question. Now that ''Ultimate Game Car…...
The : 2014-08-16 15:14:46
1 / 198 August 16, 2014, 20:10:12 By : Revil-Nunor
Thread opened Thread closed  
Error
By : cowboyryan - August 16, 2014, 02:13:01
You have reached the maximum number of permitted credit/debit card transactions. We apologize for…...
The : 2014-08-16 02:13:01
1 / 184 August 16, 2014, 08:03:58 By : Revil-Nunor
Thread opened Thread closed  
Membership Expired AnkaTracker 
By : LordLelouchFire - August 11, 2014, 05:39:05
Problem with the Membership I just subscribed yesterday (1 week subscription) but expired today wth happen? i just change char a…...
The : 2014-08-11 05:39:05
3 / 287 August 13, 2014, 09:51:35 By : [Izmar]
Thread opened Thread closed  
Wont Accept MY PayPal
By : Obliv101 - August 10, 2014, 22:14:33
I'm trying to buy somethings on here but it won't allow me to use my Paypal to pay, it says its for …...
The : 2014-08-10 22:14:33
4 / 323 August 12, 2014, 17:39:08 By : Revil-Nunor
Thread opened Thread closed  
To all Indians that used to p2p from mobile.
By : donmasa - August 09, 2014, 17:29:47
( zong ) So i had sent ticket few days ago and i got a reply back. The zong is removed so we basically got no…...
The : 2014-08-09 17:29:47
0 / 216 August 09, 2014, 17:29:47 By : donmasa
Thread opened Thread closed  
Ankama needs to get their act together. AnkaTracker 
By : Emo-Curse - August 08, 2014, 16:24:02
I've had this problem for a while and it's only for my 189 feca. I play in rushu and i live in canada. I think i once changed my community to latino to make a character in a spanish-speaking server, but that was a very long time ago. I had absolutely no problems logging into rushu for a very long time, until recently. I think Ankama is just trying to take my character for some unknown reason. I've...
The : 2014-08-08 16:24:02
5 / 286 August 08, 2014, 16:57:46 By : [Nerodos]
Thread opened Thread closed  
UKash not working AnkaTracker 
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
7 / 531 August 05, 2014, 17:52:13 By : Revil-Nunor
Thread opened Thread closed  
Worst Payment System Ever
By : AlphaWarrior - August 03, 2014, 01:00:47
Yeah, I know. Contact support about your subscription/ogrine issues. I've done it, and here I'll sit for the next month waiting for them to get back to me. So what else do I have to do? I'm posting here to show there's yet another customer very angry with their system. I've had this account since 2008, okay. And I've bought subscriptions many, many times. I've bought ogrines many, many times. Y...
The : 2014-08-03 01:00:47
13 / 546 August 04, 2014, 19:56:02 By : AlphaWarrior
Thread opened Thread closed  
Mobile payment
By : Just-Relax - May 16, 2014, 23:22:07
Hello! Zong mobile payment is temporary unavailable.How can i pay my subscription now? I can only …...
The : 2014-05-16 23:22:07
4 / 475 August 01, 2014, 19:38:02 By : Angel-Deamon
Thread opened Thread closed  
cant Subscribe ANSWER_TRAK 
By : Xiiia - August 01, 2014, 19:12:55
Confirm my Information button doesnt work. Cleaning my catche and changeing browswers didnt hlp as…...
The : 2014-08-01 19:12:55
4 / 260 August 01, 2014, 19:25:43 By : Xiiia
Thread opened Thread closed  
Paying for Subscription Issues
By : wafle - July 29, 2014, 12:22:53
Hello fellow Dofus players! I am posting today because I have been having problems subscribing. I…...
The : 2014-07-29 12:22:53
4 / 316 July 30, 2014, 00:29:51 By : wafle
Thread opened Thread closed  
Ankama - Payment errors.... sort them out!
By : Henry-S - July 27, 2014, 15:44:46
I am sorry to say this but how can this many people have problems paying for a game? I have never se…...
The : 2014-07-27 15:44:46
2 / 335 July 28, 2014, 21:02:31 By : Henry-S
Thread opened Thread closed  
Help subscribing
By : MrsCandyZombie - July 24, 2014, 03:45:04
Hello (: I've been playing this game for a few years now, and I originally started playing it in sp…...
The : 2014-07-24 03:45:04
3 / 300 July 25, 2014, 07:15:18 By : Revil-Nunor
Thread opened Thread closed  
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
12 / 697 July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE
Thread opened Thread closed  
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it…...
The : 2014-07-21 00:41:02
4 / 356 July 21, 2014, 02:20:39 By : 13OSS17
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