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Announcement
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Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
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New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3 
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
148 / 19233 August 28, 2014, 00:40:10 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 311 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
23 / 5821 July 04, 2013, 18:43:07 By : tomowamathebeast
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[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10074 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 8612 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6252 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 7847 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Can `t pay for a subscription
By : Lalov - August 29, 2014, 08:13:21
Where can I see your ID and what it looks like, what would make the payment through the terminal?...
The : 2014-08-29 08:13:21
6 / 135 Today - 12:18:15 By : Amanatsu
Thread opened Thread closed  
Can't register to Support site.
By : GigaBass - August 31, 2014, 22:05:28
Won't send confirmation email. Since about 1 hour ago have been trying to get ahold of some kind of support. Registered into ankam…...
The : 2014-08-31 22:05:28
15 / 189 Today - 03:10:00 By : Revil-Nunor
Thread opened Thread closed  
Its not letting me buy ogrines with credit card AnkaTracker 
By : odkidduran - Yesterday - 22:20:12
Your payment could not be credited since no payment has been registere Im trying to buy 11.00 ogrines with a credit card so i can switch my character to the server solar b…...
The : 2014-09-01 22:20:12
3 / 38 Yesterday - 22:49:22 By : [Nerodos]
Thread opened Thread closed  
i cant subscribe
By : zqv32cvpoa - August 30, 2014, 20:10:18
i moved to a new country few days ago now when i tried to subscribe i get the msg its not available …...
The : 2014-08-30 20:10:18
3 / 56 August 30, 2014, 20:53:47 By : Revil-Nunor
Thread opened Thread closed  
Can't subscribe!!!
By : xSckum555 - August 28, 2014, 00:18:57
I'm trying to subscribe with credit card but every time it said payment accepted ... and now it's s…...
The : 2014-08-28 00:18:57
2 / 74 August 29, 2014, 17:51:44 By : Revil-Nunor
Thread opened Thread closed  
Payment Issues
By : xDjajajajajajajajajaja - August 15, 2014, 02:36:24
Well what happens is that I would buy Ogrines and click on the option of paying with Ultimate Game C…...
The : 2014-08-15 02:36:24
6 / 179 August 29, 2014, 10:14:49 By : Amanatsu
Thread opened Thread closed  
Credit Card Payment Issues
By : Love-Beat - July 07, 2014, 19:20:58
Hello! I have been trying to subscribe to Dofus for the past couple of days, but whenever I try to s…...
The : 2014-07-07 19:20:58
17 / 559 August 20, 2014, 19:20:01 By : Revil-Nunor
Thread opened Thread closed  
Having trouble p2ping AnkaTracker 
By : adamfive - August 01, 2014, 00:00:43
When i go to subscribe on any of my 8 accounts i get a message saying ''Your payment could not be cr…...
The : 2014-08-01 00:00:43
7 / 314 August 20, 2014, 19:08:52 By : [Nerodos]
Thread opened Thread closed  
Extremely disappointing AnkaTracker 
By : Moomoomafoo - August 11, 2014, 19:43:27
I don't want to post on the forums unless its something good but I am really really really ti…...
The : 2014-08-11 19:43:27
15 / 466 August 18, 2014, 09:36:47 By : Amanatsu
Thread opened Thread closed  
Payed For my sub, and didnt get it.....
By : wadabete - August 16, 2014, 15:37:57
A week ago i subscribed to dofus for 1 week and payed using my mobile , when my subscription ended i…...
The : 2014-08-16 15:37:57
1 / 101 August 16, 2014, 20:10:46 By : Revil-Nunor
Thread opened Thread closed  
UGC
By : aarooking77 - August 16, 2014, 15:14:46
Ultimate game card is retiring. Hi, sorry if there is already a thread for this, but I have a question. Now that ''Ultimate Game Car…...
The : 2014-08-16 15:14:46
1 / 76 August 16, 2014, 20:10:12 By : Revil-Nunor
Thread opened Thread closed  
Error
By : cowboyryan - August 16, 2014, 02:13:01
You have reached the maximum number of permitted credit/debit card transactions. We apologize for…...
The : 2014-08-16 02:13:01
1 / 83 August 16, 2014, 08:03:58 By : Revil-Nunor
Thread opened Thread closed  
Membership Expired AnkaTracker 
By : LordLelouchFire - August 11, 2014, 05:39:05
Problem with the Membership I just subscribed yesterday (1 week subscription) but expired today wth happen? i just change char a…...
The : 2014-08-11 05:39:05
3 / 150 August 13, 2014, 09:51:35 By : [Izmar]
Thread opened Thread closed  
Wont Accept MY PayPal
By : Obliv101 - August 10, 2014, 22:14:33
I'm trying to buy somethings on here but it won't allow me to use my Paypal to pay, it says its for …...
The : 2014-08-10 22:14:33
4 / 165 August 12, 2014, 17:39:08 By : Revil-Nunor
Thread opened Thread closed  
To all Indians that used to p2p from mobile.
By : donmasa - August 09, 2014, 17:29:47
( zong ) So i had sent ticket few days ago and i got a reply back. The zong is removed so we basically got no…...
The : 2014-08-09 17:29:47
0 / 97 August 09, 2014, 17:29:47 By : donmasa
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
5 / 2794 August 09, 2014, 03:44:03 By : CaptainChaos
Thread opened Thread closed  
Ankama needs to get their act together. AnkaTracker 
By : Emo-Curse - August 08, 2014, 16:24:02
I've had this problem for a while and it's only for my 189 feca. I play in rushu and i live in canada. I think i once changed my community to latino to make a character in a spanish-speaking server, but that was a very long time ago. I had absolutely no problems logging into rushu for a very long time, until recently. I think Ankama is just trying to take my character for some unknown reason. I've...
The : 2014-08-08 16:24:02
5 / 143 August 08, 2014, 16:57:46 By : [Nerodos]
Thread opened Thread closed  
UKash not working AnkaTracker 
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
7 / 279 August 05, 2014, 17:52:13 By : Revil-Nunor
Thread opened Thread closed  
Worst Payment System Ever
By : AlphaWarrior - August 03, 2014, 01:00:47
Yeah, I know. Contact support about your subscription/ogrine issues. I've done it, and here I'll sit for the next month waiting for them to get back to me. So what else do I have to do? I'm posting here to show there's yet another customer very angry with their system. I've had this account since 2008, okay. And I've bought subscriptions many, many times. I've bought ogrines many, many times. Y...
The : 2014-08-03 01:00:47
13 / 341 August 04, 2014, 19:56:02 By : AlphaWarrior
Thread opened Thread closed  
Mobile payment
By : Just-Relax - May 16, 2014, 23:22:07
Hello! Zong mobile payment is temporary unavailable.How can i pay my subscription now? I can only …...
The : 2014-05-16 23:22:07
4 / 344 August 01, 2014, 19:38:02 By : Angel-Deamon
Thread opened Thread closed  
cant Subscribe ANSWER_TRAK 
By : Xiiia - August 01, 2014, 19:12:55
Confirm my Information button doesnt work. Cleaning my catche and changeing browswers didnt hlp as…...
The : 2014-08-01 19:12:55
4 / 124 August 01, 2014, 19:25:43 By : Xiiia
Thread opened Thread closed  
Paying for Subscription Issues
By : wafle - July 29, 2014, 12:22:53
Hello fellow Dofus players! I am posting today because I have been having problems subscribing. I…...
The : 2014-07-29 12:22:53
4 / 173 July 30, 2014, 00:29:51 By : wafle
Thread opened Thread closed  
Ankama - Payment errors.... sort them out!
By : Henry-S - July 27, 2014, 15:44:46
I am sorry to say this but how can this many people have problems paying for a game? I have never se…...
The : 2014-07-27 15:44:46
2 / 174 July 28, 2014, 21:02:31 By : Henry-S
Thread opened Thread closed  
Help subscribing
By : MrsCandyZombie - July 24, 2014, 03:45:04
Hello (: I've been playing this game for a few years now, and I originally started playing it in sp…...
The : 2014-07-24 03:45:04
3 / 154 July 25, 2014, 07:15:18 By : Revil-Nunor
Thread opened Thread closed  
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
12 / 460 July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE
Thread opened Thread closed  
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it…...
The : 2014-07-21 00:41:02
4 / 201 July 21, 2014, 02:20:39 By : 13OSS17
Thread opened Thread closed  
i didn't get my origens
By : sjoerd-skil - July 19, 2014, 12:15:16
didn't get my origens when i payed with a pay safe card 2 times of 10$ i didn't get my origens from paying please help me out i payed 2 times a pay safe card of 10 euro. …...
The : 2014-07-19 12:15:16
1 / 125 July 19, 2014, 18:09:03 By : Revil-Nunor
Thread opened Thread closed  
3-D Secure payment?
By : Doombyte - July 18, 2014, 00:23:35
Alright I've finally got a reply from the support, but they tell me i need to enable this 3-D securi…...
The : 2014-07-18 00:23:35
5 / 214 July 19, 2014, 00:25:54 By : Revil-Nunor
Thread opened Thread closed  
Cannot pay with payal, nor card - nearly 4 weeks now
By : Quiggler - July 17, 2014, 05:34:27
I am not able to purchase Orgrines, nor direct subscriptions with paypal, nor with my credit card. …...
The : 2014-07-17 05:34:27
1 / 146 July 17, 2014, 07:12:54 By : Revil-Nunor
Thread opened Thread closed  
phone credit problem AnkaTracker 
By : blackrain2 - July 16, 2014, 20:11:09
hi, i am always buying p2p with my phone credit but now im trying to send Y to it and it isn't sendi…...
The : 2014-07-16 20:11:09
10 / 146 July 16, 2014, 22:43:17 By : blackrain2
Thread opened Thread closed  
Payment Issues AnkaTracker 
By : Lightning-Knight - July 16, 2014, 10:48:44
Ankama is too suspicious. Hello Everyone! I am having some payment issues. This thread will involve a bit of a rant. I've been a member of the community for years, having taken a break from 2013-now. I come back and pay for subscription fine on this account, no worries there. Now I go to my alts and try to give Ankama money, except I run into the following issues: PayPal is not available as a payment option . ...
The : 2014-07-16 10:48:44
1 / 167 July 16, 2014, 16:08:23 By : [Nerodos]
Thread opened Thread closed  
Attempting to purchase Starter pack AnkaTracker 
By : Doombyte - July 15, 2014, 19:25:20
I had just started playing just over a week ago and I wanted to start progressing more into the game…...
The : 2014-07-15 19:25:20
5 / 174 July 16, 2014, 07:11:02 By : Revil-Nunor
Thread opened Thread closed  
Can't purchase in Paypal
By : ZzAnniezZ - July 01, 2014, 11:16:00
Can't purchase in Paypal Help I'm trying to purchase Dofus Starter Pack using Paypal but it keeps telling me : For se…...
The : 2014-07-01 11:16:00
6 / 433 July 16, 2014, 02:21:30 By : halaluya
Thread opened Thread closed  
Problems with subscription AnkaTracker 
By : LintLicka - June 17, 2014, 16:46:02
I've been trying to subscribe to dofus, or As the description claims, I've been trying to subscribe to dofus, or discover, for a while now, But everything I try won't work. I try paypal, it says I must pick a different payment method, I try my bank account with my credit card, and it says authorization can not be completed, Or that, an order was never placed. (Also, I KNOW I have the funds in both of these departments.)...
The : 2014-06-17 16:46:02
8 / 352 July 12, 2014, 02:02:37 By : Revil-Nunor
Thread opened Thread closed  
PAYPAL (NOT AUTHORISED) HELP!!
By : Mijjy - July 11, 2014, 04:15:33
HELP!! I can't subscribe!! HELP!! I can't subscribe my alt through paypal and it says that Not authorised pls hlep me!! 1 mon…...
The : 2014-07-11 04:15:33
1 / 166 July 11, 2014, 05:02:35 By : Revil-Nunor
Thread opened Thread closed  
this item is not available for your community
By : lordacross - May 20, 2014, 22:01:55
Can't subscribe Hello guys, I've been having troubles with my subscription, whenever I want to choose a payment met…...
The : 2014-05-20 22:01:55
5 / 404 July 08, 2014, 17:52:12 By : Revil-Nunor
Thread opened Thread closed  
Site error when trying to buy subscription
By : Nottoro - June 19, 2014, 04:28:24
I'm trying to buy the 1 month starter pack but every time I input all my credit card information (I've tried this several times so I know it's accurate), I hit submit and it redirects me to a page that says YOUR PAYMENT HAS NOT BEEN ACCEPTED. Your payment could not be credited since no payment has been registered for this transaction. It's just a normal credit card, and I shop online with it all...
The : 2014-06-19 04:28:24
6 / 274 July 01, 2014, 23:15:17 By : Nottoro
Thread opened Thread closed  
Please help, i have problem about payment
By : BalinayaKafaAtanDeliHamsi - June 29, 2014, 18:45:27
Hello, today (like 19:20) i bought p2p from Mobile, i sended EVET(yes means in my language) then he …...
The : 2014-06-29 18:45:27
5 / 172 June 29, 2014, 21:18:57 By : Revil-Nunor
Thread opened Thread closed  
Can't Subscribe or access Rosal from the US
By : Ander-Potter - June 28, 2014, 00:10:49
So I have 3 accounts which I have had for a few years now, and for about 6 months I haven't been abl…...
The : 2014-06-28 00:10:49
1 / 147 June 28, 2014, 00:52:37 By : Revil-Nunor
Thread opened Thread closed  
Ultimate Game Card problem
By : Zenkmate1 - June 27, 2014, 21:53:18
Ultimate Game Card problem Well i tried to buy 22,000 ogrines with a two of my ultimate game card that have $20 each and it said that the ultimate game card worked but when i went in the game and there was no ogrines there so i looked at my email and it said this When we received your previous payment, we were unable to apply it to your OGRINES account. OGRINES allows only one payment per UltimatePay order. We apologiz...
The : 2014-06-27 21:53:18
1 / 168 June 27, 2014, 22:14:46 By : [Nerodos]
Thread opened Thread closed  
Sub lasts only 6 days?
By : gladiaattori-- - June 25, 2014, 22:39:42
My subs have ended now 3 or 4 times 1 day too soon so it just lasts 6 days instead of 7. Whats the p…...
The : 2014-06-25 22:39:42
3 / 196 June 25, 2014, 23:25:52 By : [Nerodos]
Thread opened Thread closed  
subscribtion failure
By : Severre - June 24, 2014, 06:03:27
help3..... when i clicked the pay now button a web page with word like this will appear..... Oops. The page yo…...
The : 2014-06-24 06:03:27
3 / 168 June 24, 2014, 17:44:04 By : Revil-Nunor
Thread opened Thread closed  
Mobile payment :ZONG
By : donmasa - June 11, 2014, 15:39:13
Hello , I wanted to know when will Zong be back ? They say its Temporary unavailable.. I personally …...
The : 2014-06-11 15:39:13
4 / 257 June 23, 2014, 18:31:52 By : Revil-Nunor
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