At approximately 8PM, October 30, 2014, the hardware that runs our Rushu server suffered a fatal crash. This hardware was replaced, but due to some fault in the restoration process, the rollback data was incomplete, and some players were rolled back days and weeks instead of hours.
We are expecting a rollback/reboot of Rushu (and only Rushu) to fix this problem at about 8 - 9 AM (Paris time) on October 31, 2014.
The rollback should take us back to 16:00 (Paris time) on October 30, 2014.
We recommend not doing anything that you would regret losing on Rushu until after things are sorted in the morning, and we deeply apologize to everyone for the trouble.
Subscription and payment Options
|Title||Replies / Views||Last action|
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
|-- / --||March 28, 2014, 18:41:59 By : [Izmar]|
Credit Card Payment Issues
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
|33 / 7428||September 23, 2014, 03:48:48 By : Revil-Nunor|
|151 / 20831||September 16, 2014, 17:56:14 By : Revil-Nunor|
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
|1 / 385||October 15, 2013, 20:20:47 By : Revil-Nunor|
|2 / 10231||January 06, 2010, 20:04:02 By : Izmar|
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
|0 / 8736||December 24, 2008, 18:59:49 By : [MOD]Wish|
|0 / 6336||August 01, 2008, 14:58:30 By : Admin|
|0 / 7926||June 12, 2008, 15:23:13 By : Admin|
Your payment could not be credited since no payment has been registered for this transaction
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
|10 / 4778||October 27, 2014, 02:18:18 By : Revil-Nunor|
|1 / 94||October 23, 2014, 21:20:22 By : [Nerodos]|
|3 / 200||October 16, 2014, 23:44:15 By : Revil-Nunor|
|4 / 234||October 15, 2014, 21:33:53 By : Revil-Nunor|
Amanka Support is a fake website?
By : ManaChristmas - September 29, 2014, 16:23:57
I tried to submit a ticket to Support. Link provided? It just refreshes the page. I eventually finally found a working link and submitted a ticket. It told me to verify it in my email. I open my email and see a message from Support. I click on the link provided to verify. Guess what? the freaking page doesn't exist. I log in Support and re-check. My ticket is not active, is not anywhere to be fou...
The : 2014-09-29 16:23:57
|4 / 325||October 13, 2014, 20:00:43 By : monsterblood3|
|5 / 191||October 03, 2014, 05:01:52 By : Revil-Nunor|
|6 / 208||October 01, 2014, 19:27:45 By : KarmaCuzzi|
|3 / 180||September 30, 2014, 08:54:42 By : donmasa|
"No payment is recorded"
By : ManaChristmas - September 29, 2014, 15:55:43
Seriously, I am literally about to break down and start crying. Why is this NOT WORKING AT ALL? Is this why I have not seen a SINGLE player in the last five days on Zato server?? FIX THIS! I can't buy ogrines, can't buy subs, can't buy anything at all. Seriously, come on. Don't give me that whole omg fraud crap... I play dozens of games and NONE of them has this bullcrap. You're not specia...
The : 2014-09-29 15:55:43
|2 / 144||September 29, 2014, 17:49:12 By : Revil-Nunor|
|2 / 184||September 17, 2014, 20:37:41 By : seblet|
|1 / 227||September 15, 2014, 16:34:42 By : [Nerodos]|
|1 / 203||September 15, 2014, 07:17:01 By : Revil-Nunor|
Can't sub because of PayPal?
By : MyAccount - September 13, 2014, 10:59:15
So I've read around and hear about the mass fraud thing and that's why some things are down. But I've just come back after over 2 years of leaving and I wanna resub my new account but PayPal isn't going to work. I don't want to use any other payment method as it's a hassle since I've never used any of it before. Any clue when PayPal will be working? Thanks. Also, because of this, I don'...
The : 2014-09-13 10:59:15
|1 / 256||September 13, 2014, 22:47:12 By : Revil-Nunor|
|5 / 252||September 10, 2014, 04:20:35 By : Revil-Nunor|
|8 / 428||September 03, 2014, 17:47:50 By : Revil-Nunor|
|5 / 325||September 02, 2014, 23:11:54 By : Revil-Nunor|
|16 / 433||September 02, 2014, 22:11:25 By : GigaBass|
|3 / 218||August 30, 2014, 20:53:47 By : Revil-Nunor|
|2 / 206||August 29, 2014, 17:51:44 By : Revil-Nunor|
|6 / 329||August 29, 2014, 10:14:49 By : Amanatsu|
|17 / 765||August 20, 2014, 19:20:01 By : Revil-Nunor|
|7 / 472||August 20, 2014, 19:08:52 By : [Nerodos]|
|15 / 714||August 18, 2014, 09:36:47 By : Amanatsu|
|1 / 200||August 16, 2014, 20:10:46 By : Revil-Nunor|
|1 / 159||August 16, 2014, 20:10:12 By : Revil-Nunor|
|1 / 152||August 16, 2014, 08:03:58 By : Revil-Nunor|
|3 / 253||August 13, 2014, 09:51:35 By : [Izmar]|
|4 / 272||August 12, 2014, 17:39:08 By : Revil-Nunor|
|0 / 181||August 09, 2014, 17:29:47 By : donmasa|
Ankama needs to get their act together.
By : Emo-Curse - August 08, 2014, 16:24:02
I've had this problem for a while and it's only for my 189 feca. I play in rushu and i live in canada. I think i once changed my community to latino to make a character in a spanish-speaking server, but that was a very long time ago. I had absolutely no problems logging into rushu for a very long time, until recently. I think Ankama is just trying to take my character for some unknown reason. I've...
The : 2014-08-08 16:24:02
|5 / 244||August 08, 2014, 16:57:46 By : [Nerodos]|
UKash not working
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
|7 / 441||August 05, 2014, 17:52:13 By : Revil-Nunor|
Worst Payment System Ever
By : AlphaWarrior - August 03, 2014, 01:00:47
Yeah, I know. Contact support about your subscription/ogrine issues. I've done it, and here I'll sit for the next month waiting for them to get back to me. So what else do I have to do? I'm posting here to show there's yet another customer very angry with their system. I've had this account since 2008, okay. And I've bought subscriptions many, many times. I've bought ogrines many, many times. Y...
The : 2014-08-03 01:00:47
|13 / 497||August 04, 2014, 19:56:02 By : AlphaWarrior|
|4 / 435||August 01, 2014, 19:38:02 By : Angel-Deamon|
|4 / 223||August 01, 2014, 19:25:43 By : Xiiia|
|4 / 286||July 30, 2014, 00:29:51 By : wafle|
|2 / 293||July 28, 2014, 21:02:31 By : Henry-S|
|3 / 256||July 25, 2014, 07:15:18 By : Revil-Nunor|
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
|12 / 625||July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE|
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it ...
The : 2014-07-21 00:41:02
|4 / 315||July 21, 2014, 02:20:39 By : 13OSS17|
|1 / 210||July 19, 2014, 18:09:03 By : Revil-Nunor|
|5 / 334||July 19, 2014, 00:25:54 By : Revil-Nunor|
Cannot pay with payal, nor card - nearly 4 weeks now
By : Quiggler - July 17, 2014, 05:34:27
I am not able to purchase Orgrines, nor direct subscriptions with paypal, nor with my credit card. ...
The : 2014-07-17 05:34:27
|1 / 225||July 17, 2014, 07:12:54 By : Revil-Nunor|
|10 / 276||July 16, 2014, 22:43:17 By : blackrain2|