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Class Change Service Unavailable 09 December 2014, 18:53 By : [Izmar]

Due to technical issues, the Class Change service is not available at the moment.

A maintenance is planned for Wednesday, December 10 to correct the problem.

We deeply apologize for this delay, and we thank you profusely for your attention and your patience.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
33 / 8713 September 23, 2014, 03:48:48 By : Revil-Nunor
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
151 / 21905 September 16, 2014, 17:56:14 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 458 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10367 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 8838 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6403 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8002 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Mobile payment option
By : darkeyas - December 18, 2014, 23:36:35
No mobile payment option Its not giving me the option to buy Subscription by a mobile phone any idea why?...
The : 2014-12-18 23:36:35
8 / 96 Yesterday - 21:54:50 By : darkeyas
Thread opened Thread closed  
subscriptions problem AnkaTracker 
By : Nahalikos - December 12, 2014, 15:29:25
subscription problems I bought 1 week subscription two times with telephone but i didn't get my subscription on game why ?…...
The : 2014-12-12 15:29:25
9 / 216 December 18, 2014, 21:22:51 By : Ogrea
Thread opened Thread closed  
Credit card question ANSWER_TRAK 
By : iCaptainCookie - December 15, 2014, 19:43:45
Helloooo, I want to buy a starter pack and $5 worth of Origrines, I'm 17 and I do not own/have a cre…...
The : 2014-12-15 19:43:45
2 / 88 December 15, 2014, 20:00:38 By : iCaptainCookie
Thread opened Thread closed  
"Whoa, you've requested a lot of payments!"
By : nicejhe - December 10, 2014, 08:22:27
hello, I need your help, I cant complete my transaction on bokumobile, when I already put my mobile …...
The : 2014-12-10 08:22:27
1 / 168 December 10, 2014, 17:46:45 By : Revil-Nunor
Thread opened Thread closed  
Banned after buying 100,000 ogrines
By : Steven-Ryan-Minnick - December 09, 2014, 05:41:25
I bought 50,000 ogrines on both of my accounts. I received a message saying i was going to have to w…...
The : 2014-12-09 05:41:25
4 / 280 December 09, 2014, 08:00:35 By : AestheticAwesomeness
Thread opened Thread closed  
"Please match the requested format"
By : sebsproffesionaccount - December 06, 2014, 03:40:33
When I attempt to subscribe with my debit card, I get an error message for the card number saying P…...
The : 2014-12-06 03:40:33
5 / 214 December 09, 2014, 07:04:09 By : Revil-Nunor
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
14 / 6278 December 07, 2014, 17:38:55 By : Revil-Nunor
Thread opened Thread closed  
Ankama doesn't accept Prepaid Debit Cards?
By : iCaptainCookie - December 06, 2014, 22:44:26
I've been trying to buy Origrines with my One Vanilla prepaid Visa debit card since i have $10 lef…...
The : 2014-12-06 22:44:26
4 / 174 December 07, 2014, 06:19:34 By : iCaptainCookie
Thread opened Thread closed  
This offer will be available for 48 hours
By : Emrexxbb12 - November 28, 2014, 15:18:44
Hi 3 days ago I want 9000 ogrines but I click create offer '' This offer will be available for 48 ho…...
The : 2014-11-28 15:18:44
1 / 237 November 28, 2014, 19:21:52 By : Revil-Nunor
Thread opened Thread closed  
Phone payment methods removed
By : syncromasterXXX - November 27, 2014, 20:55:23
I usually subscribe for a week using a phone payment method, but when I attempted to now, I saw that…...
The : 2014-11-27 20:55:23
6 / 246 November 28, 2014, 18:07:19 By : syncromasterXXX
Thread opened Thread closed  
1 week p2p not even lasting 1 week
By : sparkyryuwan - November 27, 2014, 08:42:00
So I was f2p around 2 days ago since my sub ended around November 25 when i logged in so i resubbed …...
The : 2014-11-27 08:42:00
1 / 206 November 27, 2014, 18:27:38 By : Revil-Nunor
Thread opened Thread closed  
You need DISCOVER CARD payment option AnkaTracker 
By : lionesser - August 08, 2008, 17:51:21
I think you need a discover card payment option because as a college kid that's what i got and i can…...
The : 2008-08-08 17:51:21
3 / 556 November 18, 2014, 10:53:26 By : [Izmar]
Thread opened Thread closed  
Should I subcrise Dofus?
By : staveman5 - November 14, 2014, 22:07:24
Hey, i really like the game but i don't sure if to subcrise because i didn't saw much people... The…...
The : 2014-11-14 22:07:24
3 / 218 November 15, 2014, 00:28:45 By : Revil-Nunor
Thread opened Thread closed  
Subscription purchase issues AnkaTracker 
By : RoastedBeef - November 11, 2014, 16:43:57
Hello all, I am having some issues when trying to purchase a 1-month subscription. I recently bou…...
The : 2014-11-11 16:43:57
3 / 191 November 11, 2014, 16:56:37 By : [Nerodos]
Thread opened Thread closed  
I can't seem to buy anything.
By : Edward-Bootyway - November 07, 2014, 11:40:22
-deleted-...
The : 2014-11-07 11:40:22
1 / 198 November 07, 2014, 17:33:58 By : Revil-Nunor
Thread opened Thread closed  
Purchase #177423931
By : FJFLICKZ - October 13, 2014, 01:22:00
So i bought a 1 month sub with starter pack yesterday night which for some reason didnt activate so …...
The : 2014-10-13 01:22:00
5 / 433 November 01, 2014, 12:35:52 By : luf-pie
Thread opened Thread closed  
Can get a subscription AnkaTracker 
By : CrimsonPisces - October 23, 2014, 21:16:42
For some reason I can't get a subscription of 1 month and keeps saying This item is not available for your community. Is there something I can do?...
The : 2014-10-23 21:16:42
1 / 195 October 23, 2014, 21:20:22 By : [Nerodos]
Thread opened Thread closed  
Payment Error. Please HELP!
By : Sprayway - October 16, 2014, 21:41:02
Premium rate services are unavailable on your account. Access 150 now Hi there, I'm trying to pay my boku where I enter my mobile number in and then i text back to confir…...
The : 2014-10-16 21:41:02
3 / 328 October 16, 2014, 23:44:15 By : Revil-Nunor
Thread opened Thread closed  
Amanka Support is a fake website? AnkaTracker 
By : ManaChristmas - September 29, 2014, 16:23:57
I tried to submit a ticket to Support. Link provided? It just refreshes the page. I eventually finally found a working link and submitted a ticket. It told me to verify it in my email. I open my email and see a message from Support. I click on the link provided to verify. Guess what? the freaking page doesn't exist. I log in Support and re-check. My ticket is not active, is not anywhere to be fou...
The : 2014-09-29 16:23:57
4 / 462 October 13, 2014, 20:00:43 By : monsterblood3
Thread opened Thread closed  
Deleted American Express Payment?
By : wafle - October 03, 2014, 00:59:05
Hell I am wondering if Ankama has removed the credit card option American Express? I usually pay for…...
The : 2014-10-03 00:59:05
5 / 300 October 03, 2014, 05:01:52 By : Revil-Nunor
Thread opened Thread closed  
REQUEST #1164993 Subscription
By : KarmaCuzzi - September 30, 2014, 19:01:43
Cannot use my Credit Card on all accounts.... I have contacted Ankama Support, supplied all my account names (8 in total), supplied proof of addre…...
The : 2014-09-30 19:01:43
6 / 349 October 01, 2014, 19:27:45 By : KarmaCuzzi
Thread opened Thread closed  
Zong mobile payment
By : skullsnerz - September 17, 2014, 17:20:05
What happened to the Zong mobile payment for South Africa? I don't own a credit card so I can't subs…...
The : 2014-09-17 17:20:05
3 / 294 September 30, 2014, 08:54:42 By : donmasa
Thread opened Thread closed  
"No payment is recorded" AnkaTracker 
By : ManaChristmas - September 29, 2014, 15:55:43
Seriously, I am literally about to break down and start crying. Why is this NOT WORKING AT ALL? Is this why I have not seen a SINGLE player in the last five days on Zato server?? FIX THIS! I can't buy ogrines, can't buy subs, can't buy anything at all. Seriously, come on. Don't give me that whole omg fraud crap... I play dozens of games and NONE of them has this bullcrap. You're not specia...
The : 2014-09-29 15:55:43
2 / 227 September 29, 2014, 17:49:12 By : Revil-Nunor
Thread opened Thread closed  
Problem with p2p .
By : seblet - September 17, 2014, 20:09:34
Yesterday I bought a p2p with real money, and today it is ending. HOW? He needed to be on the week. …...
The : 2014-09-17 20:09:34
2 / 248 September 17, 2014, 20:37:41 By : seblet
Thread opened Thread closed  
Cant subscribe... AnkaTracker 
By : fizza1994 - September 15, 2014, 13:25:38
So i recently started playing Dofus again. But i cant subscribe my old account. I have…...
The : 2014-09-15 13:25:38
1 / 304 September 15, 2014, 16:34:42 By : [Nerodos]
Thread opened Thread closed  
Payment Issues (PayPal)
By : AndIDontUnderStandWhyMyheart - September 15, 2014, 05:53:36
So I subed using Paypal... so I login and it still says I'm in discorvery Mode on the website it …...
The : 2014-09-15 05:53:36
1 / 293 September 15, 2014, 07:17:01 By : Revil-Nunor
Thread opened Thread closed  
Can't sub because of PayPal?
By : MyAccount - September 13, 2014, 10:59:15
So I've read around and hear about the mass fraud thing and that's why some things are down. But I've just come back after over 2 years of leaving and I wanna resub my new account but PayPal isn't going to work. I don't want to use any other payment method as it's a hassle since I've never used any of it before. Any clue when PayPal will be working? Thanks. Also, because of this, I don'...
The : 2014-09-13 10:59:15
1 / 356 September 13, 2014, 22:47:12 By : Revil-Nunor
Thread opened Thread closed  
Subscription from Canada
By : Leofuuds - September 09, 2014, 23:58:58
Hey guys, i was trying to subscribe with a credit card earlier but i could, and received the message…...
The : 2014-09-09 23:58:58
5 / 333 September 10, 2014, 04:20:35 By : Revil-Nunor
Thread opened Thread closed  
Can `t pay for a subscription
By : Lalov - August 29, 2014, 08:13:21
Where can I see your ID and what it looks like, what would make the payment through the terminal?...
The : 2014-08-29 08:13:21
8 / 563 September 03, 2014, 17:47:50 By : Revil-Nunor
Thread opened Thread closed  
Its not letting me buy ogrines with credit card AnkaTracker 
By : odkidduran - September 01, 2014, 22:20:12
Your payment could not be credited since no payment has been registere Im trying to buy 11.00 ogrines with a credit card so i can switch my character to the server solar b…...
The : 2014-09-01 22:20:12
5 / 459 September 02, 2014, 23:11:54 By : Revil-Nunor
Thread opened Thread closed  
Can't register to Support site.
By : GigaBass - August 31, 2014, 22:05:28
Won't send confirmation email. Since about 1 hour ago have been trying to get ahold of some kind of support. Registered into ankam…...
The : 2014-08-31 22:05:28
16 / 556 September 02, 2014, 22:11:25 By : GigaBass
Thread opened Thread closed  
i cant subscribe
By : zqv32cvpoa - August 30, 2014, 20:10:18
i moved to a new country few days ago now when i tried to subscribe i get the msg its not available …...
The : 2014-08-30 20:10:18
3 / 303 August 30, 2014, 20:53:47 By : Revil-Nunor
Thread opened Thread closed  
Can't subscribe!!!
By : xSckum555 - August 28, 2014, 00:18:57
I'm trying to subscribe with credit card but every time it said payment accepted ... and now it's s…...
The : 2014-08-28 00:18:57
2 / 287 August 29, 2014, 17:51:44 By : Revil-Nunor
Thread opened Thread closed  
Payment Issues
By : xDjajajajajajajajajaja - August 15, 2014, 02:36:24
Well what happens is that I would buy Ogrines and click on the option of paying with Ultimate Game C…...
The : 2014-08-15 02:36:24
6 / 439 August 29, 2014, 10:14:49 By : Amanatsu
Thread opened Thread closed  
Credit Card Payment Issues
By : Love-Beat - July 07, 2014, 19:20:58
Hello! I have been trying to subscribe to Dofus for the past couple of days, but whenever I try to s…...
The : 2014-07-07 19:20:58
17 / 896 August 20, 2014, 19:20:01 By : Revil-Nunor
Thread opened Thread closed  
Having trouble p2ping AnkaTracker 
By : adamfive - August 01, 2014, 00:00:43
When i go to subscribe on any of my 8 accounts i get a message saying ''Your payment could not be cr…...
The : 2014-08-01 00:00:43
7 / 626 August 20, 2014, 19:08:52 By : [Nerodos]
Thread opened Thread closed  
Extremely disappointing AnkaTracker 
By : Moomoomafoo - August 11, 2014, 19:43:27
I don't want to post on the forums unless its something good but I am really really really ti…...
The : 2014-08-11 19:43:27
15 / 906 August 18, 2014, 09:36:47 By : Amanatsu
Thread opened Thread closed  
Payed For my sub, and didnt get it.....
By : wadabete - August 16, 2014, 15:37:57
A week ago i subscribed to dofus for 1 week and payed using my mobile , when my subscription ended i…...
The : 2014-08-16 15:37:57
1 / 296 August 16, 2014, 20:10:46 By : Revil-Nunor
Thread opened Thread closed  
UGC
By : aarooking77 - August 16, 2014, 15:14:46
Ultimate game card is retiring. Hi, sorry if there is already a thread for this, but I have a question. Now that ''Ultimate Game Car…...
The : 2014-08-16 15:14:46
1 / 251 August 16, 2014, 20:10:12 By : Revil-Nunor
Thread opened Thread closed  
Error
By : cowboyryan - August 16, 2014, 02:13:01
You have reached the maximum number of permitted credit/debit card transactions. We apologize for…...
The : 2014-08-16 02:13:01
1 / 209 August 16, 2014, 08:03:58 By : Revil-Nunor
Thread opened Thread closed  
Membership Expired AnkaTracker 
By : LordLelouchFire - August 11, 2014, 05:39:05
Problem with the Membership I just subscribed yesterday (1 week subscription) but expired today wth happen? i just change char a…...
The : 2014-08-11 05:39:05
3 / 315 August 13, 2014, 09:51:35 By : [Izmar]
Thread opened Thread closed  
Wont Accept MY PayPal
By : Obliv101 - August 10, 2014, 22:14:33
I'm trying to buy somethings on here but it won't allow me to use my Paypal to pay, it says its for …...
The : 2014-08-10 22:14:33
4 / 369 August 12, 2014, 17:39:08 By : Revil-Nunor
Thread opened Thread closed  
To all Indians that used to p2p from mobile.
By : donmasa - August 09, 2014, 17:29:47
( zong ) So i had sent ticket few days ago and i got a reply back. The zong is removed so we basically got no…...
The : 2014-08-09 17:29:47
0 / 254 August 09, 2014, 17:29:47 By : donmasa
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