First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
Subscription and payment Options
|Title||Replies / Views||Last action|
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
|-- / --||March 28, 2014, 18:41:59 By : [Izmar]|
|144 / 18493||July 03, 2014, 21:59:53 By : Creminal|
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
|1 / 266||October 15, 2013, 20:20:47 By : Revil-Nunor|
Credit Card Payment Issues
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
|23 / 5539||July 04, 2013, 18:43:07 By : tomowamathebeast|
|2 / 9977||January 06, 2010, 20:04:02 By : Izmar|
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
|0 / 8535||December 24, 2008, 18:59:49 By : [MOD]Wish|
|0 / 6211||August 01, 2008, 14:58:30 By : Admin|
|0 / 7802||June 12, 2008, 15:23:13 By : Admin|
|0 / 13||Today - 12:22:53 By : wafle|
|2 / 56||Yesterday - 21:02:31 By : Henry-S|
|3 / 82||July 25, 2014, 07:15:18 By : Revil-Nunor|
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
|12 / 363||July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE|
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it ...
The : 2014-07-21 00:41:02
|4 / 105||July 21, 2014, 02:20:39 By : 13OSS17|
|1 / 79||July 19, 2014, 18:09:03 By : Revil-Nunor|
|5 / 143||July 19, 2014, 00:25:54 By : Revil-Nunor|
Cannot pay with payal, nor card - nearly 4 weeks now
By : Quiggler - July 17, 2014, 05:34:27
I am not able to purchase Orgrines, nor direct subscriptions with paypal, nor with my credit card. ...
The : 2014-07-17 05:34:27
|1 / 95||July 17, 2014, 07:12:54 By : Revil-Nunor|
|10 / 99||July 16, 2014, 22:43:17 By : blackrain2|
By : Lightning-Knight - July 16, 2014, 10:48:44
Ankama is too suspicious. Hello Everyone! I am having some payment issues. This thread will involve a bit of a rant. I've been a member of the community for years, having taken a break from 2013-now. I come back and pay for subscription fine on this account, no worries there. Now I go to my alts and try to give Ankama money, except I run into the following issues: PayPal is not available as a payment option . ...
The : 2014-07-16 10:48:44
|1 / 107||July 16, 2014, 16:08:23 By : [Nerodos]|
|5 / 128||July 16, 2014, 07:11:02 By : Revil-Nunor|
|6 / 280||July 16, 2014, 02:21:30 By : halaluya|
|13 / 303||July 16, 2014, 00:56:58 By : Revil-Nunor|
Problems with subscription
By : LintLicka - June 17, 2014, 16:46:02
I've been trying to subscribe to dofus, or As the description claims, I've been trying to subscribe to dofus, or discover, for a while now, But everything I try won't work. I try paypal, it says I must pick a different payment method, I try my bank account with my credit card, and it says authorization can not be completed, Or that, an order was never placed. (Also, I KNOW I have the funds in both of these departments.)...
The : 2014-06-17 16:46:02
|8 / 287||July 12, 2014, 02:02:37 By : Revil-Nunor|
UKash not working
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
|5 / 146||July 11, 2014, 12:57:44 By : BudHeals|
|1 / 83||July 11, 2014, 05:02:35 By : Revil-Nunor|
|5 / 271||July 08, 2014, 17:52:12 By : Revil-Nunor|
Site error when trying to buy subscription
By : Nottoro - June 19, 2014, 04:28:24
I'm trying to buy the 1 month starter pack but every time I input all my credit card information (I've tried this several times so I know it's accurate), I hit submit and it redirects me to a page that says YOUR PAYMENT HAS NOT BEEN ACCEPTED. Your payment could not be credited since no payment has been registered for this transaction. It's just a normal credit card, and I shop online with it all...
The : 2014-06-19 04:28:24
|6 / 205||July 01, 2014, 23:15:17 By : Nottoro|
|5 / 126||June 29, 2014, 21:18:57 By : Revil-Nunor|
|1 / 96||June 28, 2014, 00:52:37 By : Revil-Nunor|
Ultimate Game Card problem
By : Zenkmate1 - June 27, 2014, 21:53:18
Ultimate Game Card problem Well i tried to buy 22,000 ogrines with a two of my ultimate game card that have $20 each and it said that the ultimate game card worked but when i went in the game and there was no ogrines there so i looked at my email and it said this When we received your previous payment, we were unable to apply it to your OGRINES account. OGRINES allows only one payment per UltimatePay order. We apologiz...
The : 2014-06-27 21:53:18
|1 / 113||June 27, 2014, 22:14:46 By : [Nerodos]|
|3 / 122||June 25, 2014, 23:25:52 By : [Nerodos]|
|3 / 124||June 24, 2014, 17:44:04 By : Revil-Nunor|
|4 / 175||June 23, 2014, 18:31:52 By : Revil-Nunor|
|5 / 120||June 19, 2014, 18:21:42 By : Bruuuh7|
|1 / 89||June 18, 2014, 17:41:50 By : Revil-Nunor|
Bought 6 month sub still says I am in Discovery mode(f2p).
By : Fritza - June 15, 2014, 15:34:24
Hey so I was just posting here to see what your guys' thoughts on this were. I bought a 6 month subs ...
The : 2014-06-15 15:34:24
|3 / 163||June 16, 2014, 00:32:28 By : Fritza|
My main account is banned, can't access account.
By : LittleMisty - May 19, 2014, 21:03:25
Hello hello, I haven't logged into dofus for 3+ years once being solidly addicted to this game. I logged okay last week into my main account but didn't really have time to play after waiting ages for the install/updates, but today it says when I try to log in that the account has been banned. I have since reset the password for the above account, but I am still unable to access the account....
The : 2014-05-19 21:03:25
|4 / 242||June 15, 2014, 21:01:44 By : Revil-Nunor|
Missing Washington State in Payment method for USA
By : Jonny7ace - June 11, 2014, 11:38:44
Payment for people in Washington State There is no Washington state as an option for the first step, when selecting a state.(Info confirmation/solidifying). Picture for proof Click here Edit: Work around: Go right to Ankama website and verify there. Just the new Dofus main website is missing details....
The : 2014-06-11 11:38:44
|3 / 154||June 12, 2014, 17:23:22 By : [Izmar]|
|3 / 243||June 07, 2014, 13:28:36 By : messirooney|
No subscription, 2 weeks later....
By : Roomeroo - May 10, 2014, 12:00:09
Two weeks ago, on the 26th of April, I bought a 1 month subscription using ZONG Mobile... The payment was successful and the money was deducted* from my balance. After 24 hours, there was no subscription and I tried subscribing AGAIN, and same thing happened... I sent in a request to Support, and now 2 weeks later I still haven't heard ANYTHING from Support. I lost money for nothing and I can'...
The : 2014-05-10 12:00:09
|8 / 329||June 05, 2014, 12:33:18 By : Roomeroo|
|4 / 288||June 05, 2014, 10:47:44 By : iamreallythebomb|
Subscribe problem? IDEAL
By : ikbenmijzelf - June 02, 2014, 08:36:18
Subscribe problem? IDEAL Hello i hope someone can tell me why i can`t pay for abbo or orgines on this account i checked on my other account and there i can pay with ideal i have this if I press ideal on this account on my other account its fine and it works but i have only this problem on this account Greetings Exploded [Server Rushu]...
The : 2014-06-02 08:36:18
|8 / 344||June 04, 2014, 20:26:29 By : Revil-Nunor|
|2 / 249||June 04, 2014, 04:02:52 By : Whitereaper|
|12 / 469||June 04, 2014, 03:55:17 By : Whitereaper|
|6 / 346||May 30, 2014, 03:35:00 By : Revil-Nunor|
|1 / 197||May 28, 2014, 18:20:04 By : Revil-Nunor|
|5 / 329||May 28, 2014, 03:54:56 By : ArcticWarrior|
|2 / 172||May 25, 2014, 02:24:14 By : Revil-Nunor|
|3 / 141||May 21, 2014, 19:42:46 By : Hectictimes|
|5 / 278||May 21, 2014, 18:00:40 By : Revil-Nunor|
|1 / 152||May 20, 2014, 23:26:29 By : [Nerodos]|
|2 / 172||May 20, 2014, 16:39:51 By : Amanatsu|