Due to the recent breeding bug, access to paddocks had to be closed from Friday 02/17 to Tuesday, 02/21. Because of that, players who have booked a server transfer for Tuesday 02/21 didn't have the opportunity to correctly handle their paddocks and the mounts they wished to carry over to their new server with them.
As such, server transfers that were initially due this week have been rescheduled, and will take place on Tuesday 02/28, during the next weekly maintenance, in order to let everyone have an opportunity to organize properly.
Thank you for your patience and understanding.
Subscription and payment Options
|Title||Replies / Views||Last action|
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
|-- / --||March 28, 2014, 18:41:59 By : [Izmar]|
Credit Card Payment Issues
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
|59 / 22772||December 26, 2016, 01:06:17 By : coolraskal|
|153 / 30897||August 23, 2016, 15:24:33 By : Bll00DY|
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
|1 / 1206||October 15, 2013, 20:20:47 By : Revil-Nunor|
|2 / 11348||January 06, 2010, 20:04:02 By : Izmar|
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
|0 / 9788||December 24, 2008, 18:59:49 By : [MOD]Wish|
|0 / 7002||August 01, 2008, 14:58:30 By : Admin|
|0 / 8742||June 12, 2008, 15:23:13 By : Admin|
|2 / 25||Today - 15:32:54 By : Gunnerwolfang|
|2 / 62||February 20, 2017, 16:23:14 By : gnash111|
|1 / 147||February 04, 2017, 02:29:00 By : AcesNAces|
Payment method missing
By : Kustils - January 27, 2017, 23:39:59
Payment method missing Malta Hi , So i went to the start today bought myself 25£ paysafecard deciding to treat myself to some ogrines as per usaul at the end of the month , However as i log in my account and get everything ready it seems my country no longer has this payment method from one day to another? (Malta) , I am finding this considerably stressful considering it is the only payment method available to me. Please enli...
The : 2017-01-27 23:39:59
|11 / 211||February 01, 2017, 16:25:35 By : [Nerodos]|
|2 / 162||January 16, 2017, 21:50:19 By : SOANNOYING|
French servers with subscription?
By : Sming51 - December 28, 2016, 14:46:23
I bought subscription as it when i tried to play on the french servers it said i needed subscription to play on them. I have bought subscription and I still cant play on the french servers. Please help me :( Thanks...
The : 2016-12-28 14:46:23
|0 / 136||December 28, 2016, 14:46:23 By : Sming51|
|2 / 120||December 28, 2016, 14:21:08 By : Paxifix|
|0 / 61||December 26, 2016, 11:12:45 By : crboy|
What to do when you paid and support basically ignores you?
By : Hikoori - December 19, 2016, 16:21:39
So, I went to test the sacriers and I paid two accounts through billets, which is common to do in Br ...
The : 2016-12-19 16:21:39
|0 / 111||December 19, 2016, 16:21:39 By : Hikoori|
|3 / 177||December 15, 2016, 15:48:27 By : Sarunojii|
Unable to subscribe
By : Tamasine - December 12, 2016, 18:50:47
My friend has a problem with subscribing his account. He paid for 1 month with credit card yesterday at 10 p.m. and his account is still f2p. The money on his bank account are still showing as reserved for the transaction. Doeas anyone experienced something similar? [Edit] The problem is no more! Bank had some issues and after mere 2 days the subscription was on....
The : 2016-12-12 18:50:47
|0 / 94||December 12, 2016, 18:50:47 By : Tamasine|
|2 / 131||December 04, 2016, 09:37:23 By : lSoaringPhonexl|
|1 / 166||November 28, 2016, 21:16:53 By : [Nerodos]|
|1 / 127||November 24, 2016, 20:14:52 By : [Nerodos]|
|1 / 151||November 11, 2016, 13:06:03 By : Gunnerwolfang|
|6 / 1721||November 11, 2016, 02:49:35 By : holyhood|
I can't pay (Brazil)
By : Neykz - October 19, 2016, 05:59:46
I try to buy ogrines, subscription or anything on shop and it takes me to a website asking my ID, name; I press enter and it goes back to ankama's website saying your purchase was confirmed or something like that, but it didn't even asked my credit card, or sent me a payment bill, nothing.. What do I do? These are the pics: Click here Click here...
The : 2016-10-19 05:59:46
|0 / 170||October 19, 2016, 05:59:46 By : Neykz|
|1 / 192||October 10, 2016, 19:43:31 By : [Nerodos]|
|1 / 137||October 07, 2016, 18:06:28 By : AetherAura|
|9 / 606||October 02, 2016, 09:35:26 By : shmuck|
|4 / 304||September 24, 2016, 18:55:22 By : Fuzzerfun|
Open letter to Ankama Support
By : worldkit - August 25, 2016, 04:30:48
A copy of my email to the creators of Dofus Here is a copy of what my wife and I (two avid Dofus players) wrote to Ankama, through the support website. Needless to say, we are eternal fans of this game, but we are kind of tired of subscription problems, and we simply try to resolve it, once and for all... =================================================== I would like to pay for a year (or two years) for my four accounts, namely: th...
The : 2016-08-25 04:30:48
|3 / 432||September 06, 2016, 04:52:42 By : Liquid-Flame|
|310 / 5134||August 22, 2016, 07:02:03 By : SirenSongstress|
|2 / 211||August 21, 2016, 03:26:44 By : Bll00DY|
|3 / 457||August 20, 2016, 15:29:10 By : worldkit|
worst subscription methods ever. impossible to p2p.
By : scigostinho - January 12, 2016, 12:50:11
I have to say your payment methods are the worst I've come across. You actually have me huffin & puffin, struggling in order to give you money for your product. I registered my accounts in Portugal, live in the Netherlands. I try paypal, either only gives me the 1 year possibility (and forget that, NOT gonna invest 50 euros on something i cant even smoothly start for a week or a month) or gives m...
The : 2016-01-12 12:50:11
|12 / 951||August 20, 2016, 15:28:18 By : worldkit|
|1 / 199||August 20, 2016, 15:21:02 By : worldkit|
|0 / 251||July 05, 2016, 09:02:19 By : 1niceboy|
moved : Returning player: restored character half an hour ago but still isn't restored?
By : EpicKillah - June 12, 2016, 16:32:24
Hey guys, just returned to dofus Boguht 6000 ogrines, restored my 199 sac half an hour ago, i log ...
The : 2016-06-12 16:32:24
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|1 / 367||June 10, 2016, 03:26:32 By : highwayevil|
|0 / 313||June 09, 2016, 16:17:50 By : Red-Dawn-Member|
|7 / 607||May 31, 2016, 19:38:20 By : [Nerodos]|
Why is "Transfer a character to a new account" so expensive?
By : CoolRay - May 09, 2016, 06:11:39
I have 2 level 199 characters, and several characters over 170. I think I could fashion a team with ...
The : 2016-05-09 06:11:39
|2 / 520||May 29, 2016, 07:28:45 By : ikkirikki|
|6 / 423||May 25, 2016, 20:20:59 By : Emblemio|
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|4 / 502||May 03, 2016, 21:48:00 By : miguellouco|
|1 / 387||May 03, 2016, 05:28:34 By : Revil-Nunor|
|1 / 442||April 16, 2016, 06:59:33 By : Revil-Nunor|
I pay for 1 year subscription but not get subscription
By : m2es - March 12, 2016, 14:07:47
I pay for 1 year subscription but not get subscription and the money already from my bank account I ...
The : 2016-03-12 14:07:47
|2 / 530||March 31, 2016, 20:04:40 By : SirenSongstress|
|6 / 526||March 30, 2016, 17:42:57 By : Brutefus|
paysafecard not working
By : richiesambora - March 14, 2016, 22:46:44
trying to buy ogrine packs, says in the USA paysafecards work, so I went and spent a lot of money on one, start processing, then once I'm on the LAST page, it says it wont accept pins from the US, when on the main page, it did. this is completely unfair, it says I can use it on every page UNTIL the very last page. is there some way you can honor the payments you say you accept?...
The : 2016-03-14 22:46:44
|7 / 729||March 28, 2016, 02:34:50 By : karlomarsi|
|3 / 537||March 20, 2016, 04:55:45 By : Revil-Nunor|
Your payment could not be credited since no payment has been registered for this transaction
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
|28 / 10857||March 11, 2016, 22:09:23 By : fretter|