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English Support Issues 09 July 2014, 12:39 By : [Izmar]

Hello Pangea!

First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.

Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.

Thank you for reading this message, and here's to a better support future for the English community. =)

UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.

This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3 
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
144 / 18493 July 03, 2014, 21:59:53 By : Creminal
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 266 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
23 / 5539 July 04, 2013, 18:43:07 By : tomowamathebeast
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 9977 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 8535 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6211 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 7802 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Paying for Subscription Issues
By : wafle - Today - 12:22:53
Hello fellow Dofus players! I am posting today because I have been having problems subscribing. I…...
The : 2014-07-29 12:22:53
0 / 13 Today - 12:22:53 By : wafle
Thread opened Thread closed  
Ankama - Payment errors.... sort them out!
By : Henry-S - July 27, 2014, 15:44:46
I am sorry to say this but how can this many people have problems paying for a game? I have never se…...
The : 2014-07-27 15:44:46
2 / 56 Yesterday - 21:02:31 By : Henry-S
Thread opened Thread closed  
Help subscribing
By : MrsCandyZombie - July 24, 2014, 03:45:04
Hello (: I've been playing this game for a few years now, and I originally started playing it in sp…...
The : 2014-07-24 03:45:04
3 / 82 July 25, 2014, 07:15:18 By : Revil-Nunor
Thread opened Thread closed  
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
12 / 363 July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE
Thread opened Thread closed  
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it…...
The : 2014-07-21 00:41:02
4 / 105 July 21, 2014, 02:20:39 By : 13OSS17
Thread opened Thread closed  
i didn't get my origens
By : sjoerd-skil - July 19, 2014, 12:15:16
didn't get my origens when i payed with a pay safe card 2 times of 10$ i didn't get my origens from paying please help me out i payed 2 times a pay safe card of 10 euro. …...
The : 2014-07-19 12:15:16
1 / 79 July 19, 2014, 18:09:03 By : Revil-Nunor
Thread opened Thread closed  
3-D Secure payment?
By : Doombyte - July 18, 2014, 00:23:35
Alright I've finally got a reply from the support, but they tell me i need to enable this 3-D securi…...
The : 2014-07-18 00:23:35
5 / 143 July 19, 2014, 00:25:54 By : Revil-Nunor
Thread opened Thread closed  
Cannot pay with payal, nor card - nearly 4 weeks now
By : Quiggler - July 17, 2014, 05:34:27
I am not able to purchase Orgrines, nor direct subscriptions with paypal, nor with my credit card. …...
The : 2014-07-17 05:34:27
1 / 95 July 17, 2014, 07:12:54 By : Revil-Nunor
Thread opened Thread closed  
phone credit problem AnkaTracker 
By : blackrain2 - July 16, 2014, 20:11:09
hi, i am always buying p2p with my phone credit but now im trying to send Y to it and it isn't sendi…...
The : 2014-07-16 20:11:09
10 / 99 July 16, 2014, 22:43:17 By : blackrain2
Thread opened Thread closed  
Payment Issues AnkaTracker 
By : Lightning-Knight - July 16, 2014, 10:48:44
Ankama is too suspicious. Hello Everyone! I am having some payment issues. This thread will involve a bit of a rant. I've been a member of the community for years, having taken a break from 2013-now. I come back and pay for subscription fine on this account, no worries there. Now I go to my alts and try to give Ankama money, except I run into the following issues: PayPal is not available as a payment option . ...
The : 2014-07-16 10:48:44
1 / 107 July 16, 2014, 16:08:23 By : [Nerodos]
Thread opened Thread closed  
Attempting to purchase Starter pack AnkaTracker 
By : Doombyte - July 15, 2014, 19:25:20
I had just started playing just over a week ago and I wanted to start progressing more into the game…...
The : 2014-07-15 19:25:20
5 / 128 July 16, 2014, 07:11:02 By : Revil-Nunor
Thread opened Thread closed  
Can't purchase in Paypal
By : ZzAnniezZ - July 01, 2014, 11:16:00
Can't purchase in Paypal Help I'm trying to purchase Dofus Starter Pack using Paypal but it keeps telling me : For se…...
The : 2014-07-01 11:16:00
6 / 280 July 16, 2014, 02:21:30 By : halaluya
Thread opened Thread closed  
Credit Card Payment Issues
By : Love-Beat - July 07, 2014, 19:20:58
Hello! I have been trying to subscribe to Dofus for the past couple of days, but whenever I try to s…...
The : 2014-07-07 19:20:58
13 / 303 July 16, 2014, 00:56:58 By : Revil-Nunor
Thread opened Thread closed  
Problems with subscription AnkaTracker 
By : LintLicka - June 17, 2014, 16:46:02
I've been trying to subscribe to dofus, or As the description claims, I've been trying to subscribe to dofus, or discover, for a while now, But everything I try won't work. I try paypal, it says I must pick a different payment method, I try my bank account with my credit card, and it says authorization can not be completed, Or that, an order was never placed. (Also, I KNOW I have the funds in both of these departments.)...
The : 2014-06-17 16:46:02
8 / 287 July 12, 2014, 02:02:37 By : Revil-Nunor
Thread opened Thread closed  
UKash not working AnkaTracker 
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
5 / 146 July 11, 2014, 12:57:44 By : BudHeals
Thread opened Thread closed  
PAYPAL (NOT AUTHORISED) HELP!!
By : Mijjy - July 11, 2014, 04:15:33
HELP!! I can't subscribe!! HELP!! I can't subscribe my alt through paypal and it says that Not authorised pls hlep me!! 1 mon…...
The : 2014-07-11 04:15:33
1 / 83 July 11, 2014, 05:02:35 By : Revil-Nunor
Thread opened Thread closed  
this item is not available for your community
By : lordacross - May 20, 2014, 22:01:55
Can't subscribe Hello guys, I've been having troubles with my subscription, whenever I want to choose a payment met…...
The : 2014-05-20 22:01:55
5 / 271 July 08, 2014, 17:52:12 By : Revil-Nunor
Thread opened Thread closed  
Site error when trying to buy subscription
By : Nottoro - June 19, 2014, 04:28:24
I'm trying to buy the 1 month starter pack but every time I input all my credit card information (I've tried this several times so I know it's accurate), I hit submit and it redirects me to a page that says YOUR PAYMENT HAS NOT BEEN ACCEPTED. Your payment could not be credited since no payment has been registered for this transaction. It's just a normal credit card, and I shop online with it all...
The : 2014-06-19 04:28:24
6 / 205 July 01, 2014, 23:15:17 By : Nottoro
Thread opened Thread closed  
Please help, i have problem about payment
By : BalinayaKafaAtanDeliHamsi - June 29, 2014, 18:45:27
Hello, today (like 19:20) i bought p2p from Mobile, i sended EVET(yes means in my language) then he …...
The : 2014-06-29 18:45:27
5 / 126 June 29, 2014, 21:18:57 By : Revil-Nunor
Thread opened Thread closed  
Can't Subscribe or access Rosal from the US
By : Ander-Potter - June 28, 2014, 00:10:49
So I have 3 accounts which I have had for a few years now, and for about 6 months I haven't been abl…...
The : 2014-06-28 00:10:49
1 / 96 June 28, 2014, 00:52:37 By : Revil-Nunor
Thread opened Thread closed  
Ultimate Game Card problem
By : Zenkmate1 - June 27, 2014, 21:53:18
Ultimate Game Card problem Well i tried to buy 22,000 ogrines with a two of my ultimate game card that have $20 each and it said that the ultimate game card worked but when i went in the game and there was no ogrines there so i looked at my email and it said this When we received your previous payment, we were unable to apply it to your OGRINES account. OGRINES allows only one payment per UltimatePay order. We apologiz...
The : 2014-06-27 21:53:18
1 / 113 June 27, 2014, 22:14:46 By : [Nerodos]
Thread opened Thread closed  
Sub lasts only 6 days?
By : gladiaattori-- - June 25, 2014, 22:39:42
My subs have ended now 3 or 4 times 1 day too soon so it just lasts 6 days instead of 7. Whats the p…...
The : 2014-06-25 22:39:42
3 / 122 June 25, 2014, 23:25:52 By : [Nerodos]
Thread opened Thread closed  
subscribtion failure
By : Severre - June 24, 2014, 06:03:27
help3..... when i clicked the pay now button a web page with word like this will appear..... Oops. The page yo…...
The : 2014-06-24 06:03:27
3 / 124 June 24, 2014, 17:44:04 By : Revil-Nunor
Thread opened Thread closed  
Mobile payment :ZONG
By : donmasa - June 11, 2014, 15:39:13
Hello , I wanted to know when will Zong be back ? They say its Temporary unavailable.. I personally …...
The : 2014-06-11 15:39:13
4 / 175 June 23, 2014, 18:31:52 By : Revil-Nunor
Thread opened Thread closed  
Subscription Issues (in Brazil)
By : Bruuuh7 - June 19, 2014, 16:21:33
Hi guys, I just moved back to Brazil and though I can still play and access Rushu I can't get my …...
The : 2014-06-19 16:21:33
5 / 120 June 19, 2014, 18:21:42 By : Bruuuh7
Thread opened Thread closed  
Problems with mobile payment
By : pextatsos - June 18, 2014, 14:35:29
So I've tried several times to subscribe for 1 week with the boku direct mobile method, but I always…...
The : 2014-06-18 14:35:29
1 / 89 June 18, 2014, 17:41:50 By : Revil-Nunor
Thread opened Thread closed  
Bought 6 month sub still says I am in Discovery mode(f2p).
By : Fritza - June 15, 2014, 15:34:24
Hey so I was just posting here to see what your guys' thoughts on this were. I bought a 6 month subs…...
The : 2014-06-15 15:34:24
3 / 163 June 16, 2014, 00:32:28 By : Fritza
Thread opened Thread closed  
My main account is banned, can't access account.
By : LittleMisty - May 19, 2014, 21:03:25
Hello hello, I haven't logged into dofus for 3+ years once being solidly addicted to this game. I logged okay last week into my main account but didn't really have time to play after waiting ages for the install/updates, but today it says when I try to log in that the account has been banned. I have since reset the password for the above account, but I am still unable to access the account....
The : 2014-05-19 21:03:25
4 / 242 June 15, 2014, 21:01:44 By : Revil-Nunor
Thread opened Thread closed  
Missing Washington State in Payment method for USA
By : Jonny7ace - June 11, 2014, 11:38:44
Payment for people in Washington State There is no Washington state as an option for the first step, when selecting a state.(Info confirmation/solidifying). Picture for proof Click here Edit: Work around: Go right to Ankama website and verify there. Just the new Dofus main website is missing details....
The : 2014-06-11 11:38:44
3 / 154 June 12, 2014, 17:23:22 By : [Izmar]
Thread opened Thread closed  
Mobile payment
By : Just-Relax - May 16, 2014, 23:22:07
Hello! Zong mobile payment is temporary unavailable.How can i pay my subscription now? I can only …...
The : 2014-05-16 23:22:07
3 / 243 June 07, 2014, 13:28:36 By : messirooney
Thread opened Thread closed  
No subscription, 2 weeks later....
By : Roomeroo - May 10, 2014, 12:00:09
Two weeks ago, on the 26th of April, I bought a 1 month subscription using ZONG Mobile... The payment was successful and the money was deducted* from my balance. After 24 hours, there was no subscription and I tried subscribing AGAIN, and same thing happened... I sent in a request to Support, and now 2 weeks later I still haven't heard ANYTHING from Support. I lost money for nothing and I can'...
The : 2014-05-10 12:00:09
8 / 329 June 05, 2014, 12:33:18 By : Roomeroo
Thread opened Thread closed  
14.99 gets you 3 month sub+ 6000 ogrines. ...
By : Swindle1979 - June 04, 2014, 04:08:50
On gametap.com or uk.gamesplanet.com for 14.99 you get 3 month sub and gift choice+spacevader set or…...
The : 2014-06-04 04:08:50
4 / 288 June 05, 2014, 10:47:44 By : iamreallythebomb
Thread opened Thread closed  
Subscribe problem? IDEAL ANSWER_TRAK 
By : ikbenmijzelf - June 02, 2014, 08:36:18
Subscribe problem? IDEAL Hello i hope someone can tell me why i can`t pay for abbo or orgines on this account i checked on my other account and there i can pay with ideal i have this if I press ideal on this account on my other account its fine and it works but i have only this problem on this account Greetings Exploded [Server Rushu]...
The : 2014-06-02 08:36:18
8 / 344 June 04, 2014, 20:26:29 By : Revil-Nunor
Thread opened Thread closed  
Is the spacevader pack still available?
By : nabz4ayman - February 24, 2014, 21:08:03
I found the spacevader starter pack and I just wanted to know if it was still valid. The one with 3m…...
The : 2014-02-24 21:08:03
2 / 249 June 04, 2014, 04:02:52 By : Whitereaper
Thread opened Thread closed  
Paypal?
By : lankylegsjay - May 19, 2014, 20:49:16
Hi Guys, Anyone know why i am unable to pay using Paypal? Says the payment method is unavailable,…...
The : 2014-05-19 20:49:16
12 / 469 June 04, 2014, 03:55:17 By : Whitereaper
Thread opened Thread closed  
P2p
By : Bladestop - May 30, 2014, 02:49:02
P2p How can people or a person help you to pay if you cant share your accounts or password?...
The : 2014-05-30 02:49:02
6 / 346 May 30, 2014, 03:35:00 By : Revil-Nunor
Thread opened Thread closed  
Banned for purchasing Ogrines?
By : Richyboy - May 28, 2014, 10:08:38
Paid money for ogrines, got banned for doing so. Feeling robbed. Hello there, After coming back onto Dofus for a while, I thought I would purchase some Ogrines, w…...
The : 2014-05-28 10:08:38
1 / 197 May 28, 2014, 18:20:04 By : Revil-Nunor
Thread opened Thread closed  
Payment Temporarily Unavailable
By : ArcticWarrior - April 04, 2014, 11:29:18
Hello Friends. I have noticed that across all my accounts Credit Card payments are temp unavaila…...
The : 2014-04-04 11:29:18
5 / 329 May 28, 2014, 03:54:56 By : ArcticWarrior
Thread opened Thread closed  
PayPal For Ogrines
By : emeraldfighter - May 25, 2014, 01:18:31
I went to purchase ogrines last week using my PayPal account and due to the current restrictions my …...
The : 2014-05-25 01:18:31
2 / 172 May 25, 2014, 02:24:14 By : Revil-Nunor
Thread opened Thread closed  
No transaction number
By : Hectictimes - May 21, 2014, 15:24:23
Yesterday i made a post about Having troubles subscribing but now a different problem has shown its …...
The : 2014-05-21 15:24:23
3 / 141 May 21, 2014, 19:42:46 By : Hectictimes
Thread opened Thread closed  
Credit Card ANSWER_TRAK 
By : Alanlun - May 19, 2014, 12:28:00
Other information in the profile Good day. If I'm the owner of the card, but are specified in to account other information, the payme…...
The : 2014-05-19 12:28:00
5 / 278 May 21, 2014, 18:00:40 By : Revil-Nunor
Thread opened Thread closed  
Buying org/sub
By : mixedwulf - May 20, 2014, 23:17:16
Problems buying org/sub Okay the last couple days I've been buying subscriptions and origins,but yet lately I can buy some c…...
The : 2014-05-20 23:17:16
1 / 152 May 20, 2014, 23:26:29 By : [Nerodos]
Thread opened Thread closed  
Having Problems subscribing
By : Hectictimes - May 20, 2014, 16:21:26
Hi I just attempted to subscribe yesterday after the update or maintenance what ever it was using a…...
The : 2014-05-20 16:21:26
2 / 172 May 20, 2014, 16:39:51 By : Amanatsu
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