Subscription and payment Options
|Title||Replies / Views||Last action|
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
|-- / --||March 28, 2014, 18:41:59 By : [Izmar]|
|148 / 19156||August 28, 2014, 00:40:10 By : Revil-Nunor|
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
|1 / 304||October 15, 2013, 20:20:47 By : Revil-Nunor|
Credit Card Payment Issues
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
|23 / 5804||July 04, 2013, 18:43:07 By : tomowamathebeast|
|2 / 10064||January 06, 2010, 20:04:02 By : Izmar|
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
|0 / 8603||December 24, 2008, 18:59:49 By : [MOD]Wish|
|0 / 6246||August 01, 2008, 14:58:30 By : Admin|
|0 / 7841||June 12, 2008, 15:23:13 By : Admin|
|2 / 46||Yesterday - 17:51:44 By : Revil-Nunor|
|1 / 39||Yesterday - 17:50:30 By : Revil-Nunor|
|6 / 155||Yesterday - 10:14:49 By : Amanatsu|
|17 / 533||August 20, 2014, 19:20:01 By : Revil-Nunor|
|7 / 302||August 20, 2014, 19:08:52 By : [Nerodos]|
|15 / 427||August 18, 2014, 09:36:47 By : Amanatsu|
|1 / 88||August 16, 2014, 20:10:46 By : Revil-Nunor|
|1 / 73||August 16, 2014, 20:10:12 By : Revil-Nunor|
|1 / 77||August 16, 2014, 08:03:58 By : Revil-Nunor|
|3 / 145||August 13, 2014, 09:51:35 By : [Izmar]|
|4 / 155||August 12, 2014, 17:39:08 By : Revil-Nunor|
|0 / 94||August 09, 2014, 17:29:47 By : donmasa|
Your payment could not be credited since no payment has been registered for this transaction
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
|5 / 2771||August 09, 2014, 03:44:03 By : CaptainChaos|
Ankama needs to get their act together.
By : Emo-Curse - August 08, 2014, 16:24:02
I've had this problem for a while and it's only for my 189 feca. I play in rushu and i live in canada. I think i once changed my community to latino to make a character in a spanish-speaking server, but that was a very long time ago. I had absolutely no problems logging into rushu for a very long time, until recently. I think Ankama is just trying to take my character for some unknown reason. I've...
The : 2014-08-08 16:24:02
|5 / 136||August 08, 2014, 16:57:46 By : [Nerodos]|
UKash not working
By : Druavn1532 - July 09, 2014, 22:27:23
So i've decided to buy my subscription with ukash since the credit card option nor the paypal option works. But after i was done typing in my voucher code and pressed pay, it was denied! Someone who has any soulution about this or do i have to contact the support again...?...
The : 2014-07-09 22:27:23
|7 / 269||August 05, 2014, 17:52:13 By : Revil-Nunor|
Worst Payment System Ever
By : AlphaWarrior - August 03, 2014, 01:00:47
Yeah, I know. Contact support about your subscription/ogrine issues. I've done it, and here I'll sit for the next month waiting for them to get back to me. So what else do I have to do? I'm posting here to show there's yet another customer very angry with their system. I've had this account since 2008, okay. And I've bought subscriptions many, many times. I've bought ogrines many, many times. Y...
The : 2014-08-03 01:00:47
|13 / 328||August 04, 2014, 19:56:02 By : AlphaWarrior|
|4 / 333||August 01, 2014, 19:38:02 By : Angel-Deamon|
|4 / 122||August 01, 2014, 19:25:43 By : Xiiia|
|4 / 159||July 30, 2014, 00:29:51 By : wafle|
|2 / 171||July 28, 2014, 21:02:31 By : Henry-S|
|3 / 153||July 25, 2014, 07:15:18 By : Revil-Nunor|
No payment methods are being accepted.
By : --skylark-- - July 03, 2014, 23:30:34
Hello I'm currently returning after 2 years and am dissapointed with the response of the tickets and help from the teams . It took way to long to recover my accounts and get told information I already knew and already explained in the ticket. Now that my accounts are recovered and now back in the game playing I then tried to p2p my characters. Now I can't even p2p my accounts due to them not acce...
The : 2014-07-03 23:30:34
|12 / 453||July 22, 2014, 07:09:25 By : SORA-THE-CHOSEN-ONE|
FINALLY after about a week i get a response! But wait....
By : 13OSS17 - July 21, 2014, 00:41:02
so once they finally respond and tell me what i did to trigger the anti bot thing, they DON'T fix it ...
The : 2014-07-21 00:41:02
|4 / 186||July 21, 2014, 02:20:39 By : 13OSS17|
|1 / 120||July 19, 2014, 18:09:03 By : Revil-Nunor|
|5 / 205||July 19, 2014, 00:25:54 By : Revil-Nunor|
Cannot pay with payal, nor card - nearly 4 weeks now
By : Quiggler - July 17, 2014, 05:34:27
I am not able to purchase Orgrines, nor direct subscriptions with paypal, nor with my credit card. ...
The : 2014-07-17 05:34:27
|1 / 141||July 17, 2014, 07:12:54 By : Revil-Nunor|
|10 / 139||July 16, 2014, 22:43:17 By : blackrain2|
By : Lightning-Knight - July 16, 2014, 10:48:44
Ankama is too suspicious. Hello Everyone! I am having some payment issues. This thread will involve a bit of a rant. I've been a member of the community for years, having taken a break from 2013-now. I come back and pay for subscription fine on this account, no worries there. Now I go to my alts and try to give Ankama money, except I run into the following issues: PayPal is not available as a payment option . ...
The : 2014-07-16 10:48:44
|1 / 163||July 16, 2014, 16:08:23 By : [Nerodos]|
|5 / 170||July 16, 2014, 07:11:02 By : Revil-Nunor|
|6 / 408||July 16, 2014, 02:21:30 By : halaluya|
Problems with subscription
By : LintLicka - June 17, 2014, 16:46:02
I've been trying to subscribe to dofus, or As the description claims, I've been trying to subscribe to dofus, or discover, for a while now, But everything I try won't work. I try paypal, it says I must pick a different payment method, I try my bank account with my credit card, and it says authorization can not be completed, Or that, an order was never placed. (Also, I KNOW I have the funds in both of these departments.)...
The : 2014-06-17 16:46:02
|8 / 351||July 12, 2014, 02:02:37 By : Revil-Nunor|
|1 / 159||July 11, 2014, 05:02:35 By : Revil-Nunor|
|5 / 390||July 08, 2014, 17:52:12 By : Revil-Nunor|
Site error when trying to buy subscription
By : Nottoro - June 19, 2014, 04:28:24
I'm trying to buy the 1 month starter pack but every time I input all my credit card information (I've tried this several times so I know it's accurate), I hit submit and it redirects me to a page that says YOUR PAYMENT HAS NOT BEEN ACCEPTED. Your payment could not be credited since no payment has been registered for this transaction. It's just a normal credit card, and I shop online with it all...
The : 2014-06-19 04:28:24
|6 / 262||July 01, 2014, 23:15:17 By : Nottoro|
|5 / 161||June 29, 2014, 21:18:57 By : Revil-Nunor|
|1 / 137||June 28, 2014, 00:52:37 By : Revil-Nunor|
Ultimate Game Card problem
By : Zenkmate1 - June 27, 2014, 21:53:18
Ultimate Game Card problem Well i tried to buy 22,000 ogrines with a two of my ultimate game card that have $20 each and it said that the ultimate game card worked but when i went in the game and there was no ogrines there so i looked at my email and it said this When we received your previous payment, we were unable to apply it to your OGRINES account. OGRINES allows only one payment per UltimatePay order. We apologiz...
The : 2014-06-27 21:53:18
|1 / 163||June 27, 2014, 22:14:46 By : [Nerodos]|
|3 / 186||June 25, 2014, 23:25:52 By : [Nerodos]|
|3 / 161||June 24, 2014, 17:44:04 By : Revil-Nunor|
|4 / 248||June 23, 2014, 18:31:52 By : Revil-Nunor|
|5 / 168||June 19, 2014, 18:21:42 By : Bruuuh7|
|1 / 124||June 18, 2014, 17:41:50 By : Revil-Nunor|
Bought 6 month sub still says I am in Discovery mode(f2p).
By : Fritza - June 15, 2014, 15:34:24
Hey so I was just posting here to see what your guys' thoughts on this were. I bought a 6 month subs ...
The : 2014-06-15 15:34:24
|3 / 198||June 16, 2014, 00:32:28 By : Fritza|