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Extraordinary maintenance schedule 24 May 2017, 19:03 By : [Nerodos]

Hi,

Since the update on Tuesday, May 23, 2017, some of our game servers have encounter huge stability issues (without losing any data). We have been forced to reboot these servers several times.

As a preventive measure, all the game servers will be rebooted every day at 07:00, 15:00, and 23:00 (Paris Time) until this issue is identified and fixed.
These special maintenances will be announced in-game and should last between 15 and 25 minutes.

These extraordinary measures are currently needed to warrant the servers' stability.
We have not yet determined the exact origin of these troubles. Our teams are focusing on it.

We apologize for the inconvenience, as we are fully aware that these repeated interruptions will perturb your gaming experience in a significant way, and we are doing all that we can so that the servers' availability can return to normal as soon as possible.

Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Thread opened Thread closed Pinned
Delayed Support response time
By : [Nerodos] - April 20, 2017, 17:40:58
Hi, Due to an increase in tickets submitted to Support these past few days, Support is taking longer to than usual to answer your tickets. Until the situation is resolved and Support's workload subsides to its usual levels, we apologize for the inconvenience and thank you for your patience. Regards, Nerodos....
The : 2017-04-20 17:40:58
-- / -- April 20, 2017, 17:40:58 By : [Nerodos]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER  * 1 2 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
60 / 24148 March 04, 2017, 10:31:08 By : Dissatisfied
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
153 / 32077 August 23, 2016, 15:24:33 By : Bll00DY
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 1282 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 11431 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 9885 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 7074 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8804 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Payment methods
By : ruikalvao - May 14, 2017, 21:16:29
Hello, i have been playing this game since it came out and never had problems subscribing. Now it se…...
The : 2017-05-14 21:16:29
0 / 67 May 14, 2017, 21:16:29 By : ruikalvao
Thread opened Thread closed  
Extending subscription AnkaTracker 
By : Nayal - May 11, 2017, 12:30:23
I've got a question, if my subscription ends on May 21, I can extend it today and get 30 more days s…...
The : 2017-05-11 12:30:23
1 / 102 May 11, 2017, 16:30:07 By : [Nerodos]
Thread opened Thread closed  
Dauge + black dragoone?
By : NitrofoamG - May 11, 2017, 13:29:42
Hey there, Is it correct that if I subscribe for 6 months I would get both the Dauge and Black D…...
The : 2017-05-11 13:29:42
4 / 145 May 11, 2017, 15:40:03 By : NitrofoamG
Thread opened Thread closed  
Can't send pending kamas to Echo
By : xXTiamaTXx - May 02, 2017, 16:47:22
Like title says i can't send my 15 242 500 kamas to echo, nor can I use them to create an offer for …...
The : 2017-05-02 16:47:22
0 / 128 May 02, 2017, 16:47:22 By : xXTiamaTXx
Thread opened Thread closed  
Payment issue
By : PowerFreak - April 03, 2017, 17:29:39
Why is it impossible to use credit card / Paypal to pay for origines or subscription in spain?...
The : 2017-04-03 17:29:39
1 / 234 April 27, 2017, 10:54:56 By : dylan11jaar
Thread opened Thread closed  
Yet Another Can't Subscribe Topic AnkaTracker 
By : SirenSongstress - March 03, 2017, 06:50:05
So, I am a long time player. I've played since 2005. I have had issues subscribing off and on for …...
The : 2017-03-03 06:50:05
2 / 329 March 06, 2017, 23:07:01 By : immortalityforme2
Thread opened Thread closed  
Transfering a character to a new account
By : flameranger - February 25, 2017, 10:38:49
So how long should it take for a character transfer to another account to go through? I was under th…...
The : 2017-02-25 10:38:49
7 / 348 March 03, 2017, 16:02:16 By : flameranger
Thread opened Thread closed  
alternate payment options missing AnkaTracker 
By : gnash111 - February 18, 2017, 18:46:16
I was trying to buy some Ogrines to do a class change and the alternate payment options choice is …...
The : 2017-02-18 18:46:16
2 / 178 February 20, 2017, 16:23:14 By : gnash111
Thread opened Thread closed  
Unable to pay
By : PowerFreak - January 05, 2017, 14:58:11
Hello, In recent month i have been wanting to come back to dofus, but i can not pay for subcription …...
The : 2017-01-05 14:58:11
1 / 260 February 04, 2017, 02:29:00 By : AcesNAces
Thread opened Thread closed  
Payment method missing AnkaTracker 
By : Kustils - January 27, 2017, 23:39:59
Payment method missing Malta Hi , So i went to the start today bought myself 25£ paysafecard deciding to treat myself to some ogrines as per usaul at the end of the month , However as i log in my account and get everything ready it seems my country no longer has this payment method from one day to another? (Malta) , I am finding this considerably stressful considering it is the only payment method available to me. Please enli...
The : 2017-01-27 23:39:59
11 / 392 February 01, 2017, 16:25:35 By : [Nerodos]
Thread opened Thread closed  
Payment method
By : SOANNOYING - January 16, 2017, 21:27:30
Hello guys, I have a problem with the SMS payment method.This payment method does not work o…...
The : 2017-01-16 21:27:30
2 / 300 January 16, 2017, 21:50:19 By : SOANNOYING
Thread opened Thread closed  
French servers with subscription?
By : Sming51 - December 28, 2016, 14:46:23
I bought subscription as it when i tried to play on the french servers it said i needed subscription to play on them. I have bought subscription and I still cant play on the french servers. Please help me :( Thanks...
The : 2016-12-28 14:46:23
0 / 200 December 28, 2016, 14:46:23 By : Sming51
Thread opened Thread closed  
Novice Pack
By : LightSkyDivine - December 28, 2016, 01:21:21
So i am about to buy the Novice Pack but i don't know which compagnons get (i have a Iop)...
The : 2016-12-28 01:21:21
2 / 256 December 28, 2016, 14:21:08 By : Paxifix
Thread opened Thread closed  
subscibe with paysafe in greece
By : crboy - December 26, 2016, 11:12:45
Hello,do you know why i cant subscribe with paysafe card from greece? im playing dofus many years an…...
The : 2016-12-26 11:12:45
0 / 135 December 26, 2016, 11:12:45 By : crboy
Thread opened Thread closed  
What to do when you paid and support basically ignores you?
By : Hikoori - December 19, 2016, 16:21:39
So, I went to test the sacriers and I paid two accounts through billets, which is common to do in Br…...
The : 2016-12-19 16:21:39
0 / 189 December 19, 2016, 16:21:39 By : Hikoori
Thread opened Thread closed  
Can I cancel a subscription?
By : bommbl - December 13, 2016, 08:03:16
I really like the game and would like to go P2P, but if I got tired down the line could I cancel my subscription?...
The : 2016-12-13 08:03:16
3 / 298 December 15, 2016, 15:48:27 By : Sarunojii
Thread opened Thread closed  
Unable to subscribe
By : Tamasine - December 12, 2016, 18:50:47
My friend has a problem with subscribing his account. He paid for 1 month with credit card yesterday at 10 p.m. and his account is still f2p. The money on his bank account are still showing as reserved for the transaction. Doeas anyone experienced something similar? [Edit] The problem is no more! Bank had some issues and after mere 2 days the subscription was on....
The : 2016-12-12 18:50:47
0 / 166 December 12, 2016, 18:50:47 By : Tamasine
Thread opened Thread closed  
Subsription failed
By : lSoaringPhonexl - December 03, 2016, 23:30:21
Subscription Good day. Immediately I apologize for my English. I had a problem with a subscription. When I tried,…...
The : 2016-12-03 23:30:21
2 / 205 December 04, 2016, 09:37:23 By : lSoaringPhonexl
Thread opened Thread closed  
Declined then accepted payment AnkaTracker 
By : Nvelious - November 28, 2016, 21:01:52
My bank account declined the transaction, yet then i approved it As in the description, I was charged 20$ yet my bank put a block on it for suspicious activity. Almo…...
The : 2016-11-28 21:01:52
1 / 251 November 28, 2016, 21:16:53 By : [Nerodos]
Thread opened Thread closed  
didn't receive the sms code of subscription AnkaTracker 
By : Mochib - November 24, 2016, 20:05:08
I was trying to renew my subscription earlier today. I sent the sms 3 times and still haven't received the code. It worked fine two times before but now it won't . I live in Tunisia....
The : 2016-11-24 20:05:08
1 / 205 November 24, 2016, 20:14:52 By : [Nerodos]
Thread opened Thread closed  
i lost 450 Ogrines for nothing @@!!
By : 7hmo0odi - November 11, 2016, 12:42:00
i lost 450 Ogrines for nothing @@!! hello guys i have 3 deterrents accounts each one of them has 450 ogrines and i paied for each on…...
The : 2016-11-11 12:42:00
1 / 230 November 11, 2016, 13:06:03 By : Gunnerwolfang
Thread opened Thread closed  
this item is not available for your community
By : lordacross - May 20, 2014, 22:01:55
Can't subscribe Hello guys, I've been having troubles with my subscription, whenever I want to choose a payment met…...
The : 2014-05-20 22:01:55
6 / 1925 November 11, 2016, 02:49:35 By : holyhood
Thread opened Thread closed  
I can't pay (Brazil)
By : Neykz - October 19, 2016, 05:59:46
I try to buy ogrines, subscription or anything on shop and it takes me to a website asking my ID, name; I press enter and it goes back to ankama's website saying your purchase was confirmed or something like that, but it didn't even asked my credit card, or sent me a payment bill, nothing.. What do I do? These are the pics: Click here Click here...
The : 2016-10-19 05:59:46
0 / 258 October 19, 2016, 05:59:46 By : Neykz
Thread opened Thread closed  
Payment through Credit card AnkaTracker 
By : donmasa - October 08, 2016, 13:11:44
Hello so i was planning to use credit card to Sub few accounts ( Planning to use it for the first ti…...
The : 2016-10-08 13:11:44
1 / 273 October 10, 2016, 19:43:31 By : [Nerodos]
Thread opened Thread closed  
Can't subscribe my accounts
By : Sabato-iori - October 07, 2016, 11:48:51
Hello everyone, I just moved out from Colombia to London and made every change in both of my acco…...
The : 2016-10-07 11:48:51
1 / 212 October 07, 2016, 18:06:28 By : AetherAura
Thread opened Thread closed  
What's the deal with subscriptions?
By : shmuck - September 18, 2016, 15:44:24
So I used to play, years ago, and got the message about Dofus Touch and thought I'd check it out. Be…...
The : 2016-09-18 15:44:24
9 / 746 October 02, 2016, 09:35:26 By : shmuck
Thread opened Thread closed  
New Subscription Pack Release Date
By : Joycam - September 20, 2016, 18:00:57
Autumn's Subscription Pack Hi, just wondering if there is a date for the release of the next subscription pack's? My su…...
The : 2016-09-20 18:00:57
4 / 371 September 24, 2016, 18:55:22 By : Fuzzerfun
Thread opened Thread closed  
Open letter to Ankama Support
By : worldkit - August 25, 2016, 04:30:48
A copy of my email to the creators of Dofus Here is a copy of what my wife and I (two avid Dofus players) wrote to Ankama, through the support website. Needless to say, we are eternal fans of this game, but we are kind of tired of subscription problems, and we simply try to resolve it, once and for all... =================================================== I would like to pay for a year (or two years) for my four accounts, namely: th...
The : 2016-08-25 04:30:48
3 / 530 September 06, 2016, 04:52:42 By : Liquid-Flame
Thread opened Thread closed  
No Payment Methods Available from North America AnkaTracker  * 1 2 3  7
By : [Nerodos] - May 04, 2015, 03:26:02
Can somebody please let Ankama know they should tell us what's going on here? I mean, credit card…...
The : 2015-05-04 03:26:02
310 / 5837 August 22, 2016, 07:02:03 By : SirenSongstress
Thread opened Thread closed  
Payment option for my country
By : Bll00DY - August 20, 2016, 08:55:40
Well as the title says can you input a payment option like mobile payment for my country. I am from…...
The : 2016-08-20 08:55:40
2 / 285 August 21, 2016, 03:26:44 By : Bll00DY
Thread opened Thread closed  
Payment Options For Asian Player
By : L1ghtHe4rt - May 24, 2016, 07:38:09
Hi, im just wondering is there another payment methods for asian player besides using credit card ? …...
The : 2016-05-24 07:38:09
3 / 585 August 20, 2016, 15:29:10 By : worldkit
Thread opened Thread closed  
worst subscription methods ever. impossible to p2p. AnkaTracker  ANSWER_TRAK 
By : scigostinho - January 12, 2016, 12:50:11
I have to say your payment methods are the worst I've come across. You actually have me huffin & puffin, struggling in order to give you money for your product. I registered my accounts in Portugal, live in the Netherlands. I try paypal, either only gives me the 1 year possibility (and forget that, NOT gonna invest 50 euros on something i cant even smoothly start for a week or a month) or gives m...
The : 2016-01-12 12:50:11
12 / 1127 August 20, 2016, 15:28:18 By : worldkit
Thread opened Thread closed  
Paysafecard payment
By : xristina-yo - August 14, 2016, 17:19:02
Help So, I've recently wanted to start playing dofus again , after i quit for the past 4 years and a lot …...
The : 2016-08-14 17:19:02
1 / 277 August 20, 2016, 15:21:02 By : worldkit
Thread opened Thread closed  
Ogrine Payments
By : 1niceboy - July 05, 2016, 09:02:19
payment selections need more Ogrine should be able to be bought with prepaid cards and paypal account why can we use paypal for o…...
The : 2016-07-05 09:02:19
0 / 313 July 05, 2016, 09:02:19 By : 1niceboy
moved  
moved : Returning player: restored character half an hour ago but still isn't restored?
By : EpicKillah - June 12, 2016, 16:32:24
Hey guys, just returned to dofus Boguht 6000 ogrines, restored my 199 sac half an hour ago, i log…...
The : 2016-06-12 16:32:24
-- / --
Thread opened Thread closed  
Multiple Use of Credit Card
By : OhGurl - June 10, 2016, 02:44:52
If I have 8 accounts and I want to make a purchase on all 8 of them using my card, will that flag me…...
The : 2016-06-10 02:44:52
1 / 454 June 10, 2016, 03:26:32 By : highwayevil
Thread opened Thread closed  
circle k gift card (alternative payment)
By : Red-Dawn-Member - June 09, 2016, 16:17:50
hey, i use to use the circle k gift card option to buy ogrines and come back to find it is gone? jus…...
The : 2016-06-09 16:17:50
0 / 388 June 09, 2016, 16:17:50 By : Red-Dawn-Member
Thread opened Thread closed  
Facebook link free week subscription AnkaTracker 
By : kaoriXroxas - May 29, 2016, 00:41:08
hi i saw a link on Facebook for a 2 weeks for 1 subscription and when i click on it, it doesn't…...
The : 2016-05-29 00:41:08
7 / 796 May 31, 2016, 19:38:20 By : [Nerodos]
Thread opened Thread closed  
Why is "Transfer a character to a new account" so expensive?
By : CoolRay - May 09, 2016, 06:11:39
I have 2 level 199 characters, and several characters over 170. I think I could fashion a team with …...
The : 2016-05-09 06:11:39
2 / 615 May 29, 2016, 07:28:45 By : ikkirikki
Thread opened Thread closed  
1 Year p2p items.. AnkaTracker 
By : Emblemio - May 24, 2016, 16:17:45
How often you change 1 year p2p items? right now its Armoured dragonturkey...
The : 2016-05-24 16:17:45
6 / 508 May 25, 2016, 20:20:59 By : Emblemio
moved  
moved : is my charachter slots purchase bugged?
By : dragonfablie - May 04, 2016, 20:48:04
i buyed for more characters slots but i can only make 6 characters in a server, when its normal 32..…...
The : 2016-05-04 20:48:04
-- / --
Thread opened Thread closed  
Payed for one month but got no access AnkaTracker 
By : miguellouco - May 03, 2016, 00:12:55
as tittle says I payed for 1 month like 2-3 hours ago, i even got a email saying the payment went th…...
The : 2016-05-03 00:12:55
4 / 613 May 03, 2016, 21:48:00 By : miguellouco
Thread opened Thread closed  
No payment method in Thailand
By : saltkung - May 02, 2016, 05:27:35
No payment method in Thailand Hi. I'm living in Thailand and I'm trying to buy p2p. There arent any payment methods.The only one a…...
The : 2016-05-02 05:27:35
1 / 475 May 03, 2016, 05:28:34 By : Revil-Nunor
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