3 mobile payment providers have been recently added in several countries. Here is the list:...

Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...

Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...

(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference....

Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...

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So, I'm really sick of this, its been 3 times already, I sent my SMS code, Allopass or Ankama w/e ch…...

Problems with account being activated as subscribed Hi, I wonder if anyone can help. I have spent most of the day trying to subscribe, and eventually gi…...

Usually for most businesses, they make it as easy as it possibly can do a customer to spend money. …...

no support helps me Hallo Englisch Supp Team :) 'm planning a short written request to the German support but i…...

Can you still subscribe using Ultimate Game Cards? I don't know what to choose when I get to payment…...

I'm sitting here trying to play with my friend who happened to move to france... I still live in the…...

Hey, every time i try to subscribe this account i get a message saying; Notice: Payment Me…...

Is anyone else having this problem? It appears that when trying to make a payment for ogrines, the D…...

i can't find my kamahi please i sell some stuf when i was in marchand mode but can't find my kamas i…...

Ultimate Game Card purchased remaining balance not returned. Hello how are you guys doing? I had placed an order earlier using a $10.00 dollar Ultimate Game Card…...

my subscription ended in a wrong date so i purchased a 1 week subscription last 2013-04-26 at 06:54 (GMT +1) via mobile but when i logg…...

Hey all, i dont know if i'm missing something or if there is an issue. I used my wabbit token a…...

When I enter my promotion code on the (Ankama Lottery website[/…...

I subbed my account for 1 year, and received the dragon token. I followed the link to use it, but I…...

Simple question, why is the Paysafecard option removed when buying ogrines or membership ? (Country …...

Hi, I would like to buy 13,000 Ogrines with PaysafeCard, but that payment method was deleted. (My c…...

I tried accessing PBC though search engine, but apparently PBC is blocked from NA? How am I suppo…...

Trying to buy a months worth of sub but it wont let me. Well, I have been trying to buy a months worth of p2p on my iops and masqs account via credit card (…...

I did not received tofukaze tokens I bought a subscribe for month. And i did not received any tokens. 1 x DOFUS Subscription:…...

I tried subbing for 1 month a little over a week ago and saw the new PayPal option. Payment was pro…...

anyone els haveing trouble with useing paypal to buy stuff? its saying that the payment method is unavailable...

We here at Ankama have been working to adapt our Ogrine packages and prices for your local currency. We did this to make the prices round, whole numbers so it's easier for you to see exactly how much you're paying. Read on to see a list of most of the new Ogrine package prices! If you purchase your Ogrines in USD: As of today, you, our dear fans who love baseball and apple pie, will now b...

Well... I've heard it happen to other people and I never thought it would happen to me. I subbed today for 3 months today since my subscription was due in 4 days I marked the Scarador as gift and did not recieve it in-game, I did however receive the Gupin and the candies from the lottery tokens. Would much appreciate a fix for this, if it was another gift I would not bother but seeing as I was goi...

I payed 1.30 via the audiocode. And I entered my code. Wrong? I payed 1.30 via the audiocode. And I entered my code. They said: You have entered the wrong code, I…...

I just bought some ogrines and how long does it takes till i can sell them on the ogrines marketplac…...

Why are they all blocked? I cant subscribe or by origines at all! Its extremely frustrating because …...

Hi there, due to other players that want to be p2p but can't afford one, do you have any event that …...

This payment option has been blocked due to several possible reasons. Please try a different payment method instead. If you believe you have received this message in error, or have a general inquiry, please feel free to contact Customer Support for further assistance. Thank you for your cooperation. This. It seems it has been unavailable for a really long time now, since I have re...

So, i wanted to buy a subscription for this account with the SMS payment method. The first try didn'…...

One friend told me he became p2p paying with kamas... 3-4 years ago- Is it true? And if it is.. how much kamas do I need and where to go (which site) to become a p2p wit…...

"Can't use this form of payment" Well why in the world not!? Its been a week and still no answer for the ticket I sen…...

Subscription Hello , Could any moderators / admins help me please . I've subscribe at 14th March and it just ended at 15th march , it was supposed to be due at 21st march . I was wondering how come it finishes so fast? It should be one week and one week is 7 days right? unless something is wrong ?!!?!? ANYONE ELSE HAVE THIS PROBLEM?...

Hi again, I have got a problem now, because I just exchanged kamas for 700 Ogrines, you know, and…...

Uhh. I'm trying to server transfer and when I get to the 'confirm' screen it shows up as this white …...

Good morning everyone! I will move out of my country for a while and of course I will bring my la…...

So I was going to put some money in so I can get a Ritxy card but on the payment section it says it …...

so basically i want to become a subscriber but it won't take any of my family members mobile numbers…...

If i buy subscription for 1 year and then it dies out, will i still be able to explore the whole map…...

Why can't you use you'r card on the website any more, okay Dofus I wont subscribe. :rolleyes: ...

[noob alert] just found this game - only been playing for 2 days... i'm curious about getting a …...

Problem... Well ther is this new option in dofus that let's players from Bosnia And Herzegovina buy 400 orgines…...

Hey just wondering can i gift a p2p to another account. Say if i was to buy 6000 origine…...

Hi, I have been trying to subscribe 2 of my accounts today and I continuously get : Error 440 bad re…...

SIGH SIGH SIGH SIGH SIGH. *sigh* Okay, I just made a new account. Now, I'm having a problem subscribing it. When I've selected…...