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Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER  * 1 2 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
55 / 16712 June 21, 2015, 21:40:32 By : Revil-Nunor
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
151 / 25134 September 16, 2014, 17:56:14 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 711 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10805 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 9180 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6612 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8294 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
[Solution] New way to subscribe!
By : [Nerodos] - June 07, 2015, 23:21:24
A tedious solution to a big problem. Section One: Introduction Think there is no way to subscribe to the game you love Dofus in North America and other regions that are blocked from using credit cards? Think again because there is a way to do so I got the idea from a player in a different thread a few weeks ago I would like to credit him but I can't find the thread I saw it in so thanks to you! I decided to make its own post to s...
The : 2015-06-07 23:21:24
12 / 668 July 04, 2015, 02:45:29 By : AnthonyClark
Thread opened Thread closed  
No Payment Methods Available from North America AnkaTracker  * 1 2 3  7
By : [Nerodos] - May 04, 2015, 03:26:02
Can somebody please let Ankama know they should tell us what's going on here? I mean, credit card…...
The : 2015-05-04 03:26:02
305 / 1999 June 26, 2015, 22:25:14 By : Revil-Nunor
Thread opened Thread closed  
It's been 15 days since I logged my missing ogrines ticket with support AnkaTracker 
By : crystalaceone - June 25, 2015, 20:47:02
Hey, It's been 15 days since I logged my missing ogrines ticket with support. I've yet to recieve…...
The : 2015-06-25 20:47:02
2 / 100 June 25, 2015, 23:56:03 By : crystalaceone
Thread opened Thread closed  
No ways to Suscribe
By : ogichious - June 21, 2015, 18:55:15
So I know of Ankama's problem with fraud in the past, although I thought they would of solved this p…...
The : 2015-06-21 18:55:15
7 / 219 June 24, 2015, 01:09:39 By : Revil-Nunor
Thread opened Thread closed  
PSC Suspended indefinitely
By : VegaKingKiller - June 08, 2015, 15:42:00
i bought a PaySafeCard for my sub, yesterday my frend bought sub 1 month and today i want and there …...
The : 2015-06-08 15:42:00
3 / 271 June 23, 2015, 17:15:35 By : Revil-Nunor
Thread opened Thread closed  
New Zealand no CC or paypal
By : Chaos-Bahamut - June 19, 2015, 11:03:59
Hi there, Can't even resub my character always use the same credit card info but this time its no…...
The : 2015-06-19 11:03:59
9 / 257 June 20, 2015, 18:52:18 By : Revil-Nunor
Thread opened Thread closed  
Your transaction could not be processed. But...It just worked
By : Screenshotx1 - June 14, 2015, 14:18:24
Hello, so i just came back to dofus after 2-3 years of hiatus. I just decided to subscribe, but came…...
The : 2015-06-14 14:18:24
6 / 221 June 15, 2015, 03:44:54 By : Screenshotx1
Thread opened Thread closed  
Page doesn't load
By : KingJM - June 14, 2015, 12:43:07
When I want to throw my money at ankama it won't let me. For subscription and also when I try to …...
The : 2015-06-14 12:43:07
2 / 151 June 14, 2015, 21:01:22 By : Captain-Eres
Thread opened Thread closed  
Ogrines not recieved AnkaTracker 
By : crystalaceone - June 10, 2015, 23:50:32
Hi, Earlier today I purchased 10$ worth of Ogrines (5$ each, so 2 orders). The first order took a…...
The : 2015-06-10 23:50:32
1 / 160 June 10, 2015, 23:57:27 By : [Nerodos]
Thread opened Thread closed  
Philippine Subscription Payment Options
By : [Nerodos] - May 03, 2015, 08:39:33
So, i posted on April 18/2015 that Boku Direct Mobile is down and is not working, which is th…...
The : 2015-05-03 08:39:33
4 / 366 June 05, 2015, 21:12:59 By : Revil-Nunor
Thread opened Thread closed  
Sms payment
By : LookyHereImAwesome - May 30, 2015, 09:16:49
I haven't played Dofus in a while so I came back . I wanted to buy ogrines by SMS but theres no opti…...
The : 2015-05-30 09:16:49
3 / 286 May 30, 2015, 21:01:44 By : Revil-Nunor
Thread opened Thread closed  
Credit card Suspended Indefinitely AnkaTracker 
By : [Nerodos] - January 10, 2015, 17:59:32
Unable to subscribe with a credit card for a month now Every time I try and check to see if I can use my credit card to subscribe my account again with a c…...
The : 2015-01-10 17:59:32
33 / 2785 May 26, 2015, 17:56:19 By : Revil-Nunor
Thread opened Thread closed  
how to pay for sub?
By : rampartblaster - May 10, 2015, 06:52:35
I live in USA and pay with debit card..now that is suspended indefinately..how am i supposed to pay …...
The : 2015-05-10 06:52:35
7 / 693 May 23, 2015, 20:45:05 By : Kyokichi
Thread opened Thread closed  
PaySafeCard Subbing
By : Ichhigooo - May 20, 2015, 15:38:15
Hey all, so I figured I'd throw this out there for anyone in NA that tries this method. I bought pay…...
The : 2015-05-20 15:38:15
3 / 263 May 20, 2015, 22:39:08 By : Ichhigooo
Thread opened Thread closed  
I'm not able to buy Ogrines
By : nesslly - May 17, 2015, 18:32:28
I can't buy Ogrines with my credit card is there any way around this maybe the devs. could al…...
The : 2015-05-17 18:32:28
1 / 257 May 17, 2015, 19:49:20 By : Revil-Nunor
Thread opened Thread closed  
Question about the ankama shop
By : weejoe - May 14, 2015, 02:22:51
Hey i have been trying to find a pandawa cub for a while now and im wondering if i still buy the Pan…...
The : 2015-05-14 02:22:51
1 / 214 May 14, 2015, 03:14:58 By : Revil-Nunor
Thread opened Thread closed  
Subscription Gifts Question AnkaTracker 
By : Kyokichi - May 12, 2015, 17:06:21
I remember a long time ago, I used to sub and got this really neat bandit weapon (Magik Riktus Bandi…...
The : 2015-05-12 17:06:21
2 / 197 May 12, 2015, 17:43:51 By : Kyokichi
Thread opened Thread closed  
subscription problems AnkaTracker 
By : Linasara - May 07, 2015, 01:02:18
So I'm trying to resub my account but credit cards and paypal wont show up on my list that I can use to pay with. My friend on the other coast has the option to pay with paypal though whats the deal with that? By the way we both live in america and on opposite coasts. edit: he went to prove it to me but now it isn't showing up for him....
The : 2015-05-07 01:02:18
6 / 457 May 12, 2015, 05:42:06 By : OhGurl
Thread opened Thread closed  
Blocked payment for chaning class AnkaTracker 
By : IdwellinMoria - May 07, 2015, 23:42:36
Hello today I tried to change class of one of my characters in another account (which I cant post wi…...
The : 2015-05-07 23:42:36
5 / 248 May 08, 2015, 03:11:47 By : Revil-Nunor
Thread opened Thread closed  
Subbing
By : completedarkness - May 06, 2015, 06:17:58
why can i not sub on this account but i can sub on my main with paypal?...
The : 2015-05-06 06:17:58
1 / 346 May 06, 2015, 17:43:18 By : Revil-Nunor
Thread opened Thread closed  
How to pay for the Russian players?
By : mutaborianiziravania - April 28, 2015, 21:13:22
All of the options that we offer are useless as you may have noticed that the purchase of the standard way is no problem! http://s020.ra…...
The : 2015-04-28 21:13:22
1 / 304 April 28, 2015, 21:16:02 By : Revil-Nunor
Thread opened Thread closed  
Why am i not able to pay money to play this game?
By : Rays - April 24, 2015, 04:37:25
Credit Cards are down Paypal doesn't work the other payment options are either in a different language or different currency or cost 3x the amount that it should. This is ridiculous... Do i really have to buy kamas from another website to sell them for ogrines to buy membership???? And i just want to add it is nearly impossible to get enough kamas if I'm f2p to get membership for just a week...
The : 2015-04-24 04:37:25
2 / 355 April 24, 2015, 05:48:18 By : Rays
Thread opened Thread closed  
Credit Cards Are Back!!!!!!!!!!
By : OhGurl - March 24, 2015, 23:33:17
So, I sub'd 1 account and bought some Ogrines, then went to sub another and it got mad at me. Is th…...
The : 2015-03-24 23:33:17
9 / 806 April 22, 2015, 05:35:22 By : Azulai
Thread opened Thread closed  
Credit and Paypal is No Good, Is Paysafe Working? AnkaTracker 
By : Dannysromeo - April 21, 2015, 11:47:42
So, I have a few days left on my subscription. I tried Paypal like I always do and it was a no right…...
The : 2015-04-21 11:47:42
3 / 363 April 21, 2015, 19:00:34 By : Revil-Nunor
Thread opened Thread closed  
Boku Direct Mobile is not Working
By : Maaan - April 18, 2015, 03:26:20
So my subscription ended just now and im trying to re sub but its not letting me. T_T I was just about to kill Dragon Pig in Last Room too OMG T_T I have to sub or else im gonna miss out on the DP Piggy Shield T_T I do not want to use my kamas to sub T_T I tried on my other account and its not working either.  ...
The : 2015-04-18 03:26:20
2 / 311 April 18, 2015, 06:12:51 By : Maaan
Thread opened Thread closed  
"Your DOFUS subscription has expired"
By : BigDaddyCane - April 09, 2015, 02:56:12
No it hasnt. I bought a starter pack on dofus for 5 bucks for 30 days sub, a pet, and a set. I paid and got the …...
The : 2015-04-09 02:56:12
1 / 309 April 09, 2015, 03:07:44 By : Revil-Nunor
Thread opened Thread closed  
SMS Method AnkaTracker 
By : saltkung - April 05, 2015, 14:07:09
Hey, I'm from Thailand. I tried to subscribe by using the sms code method. It requires you to send '…...
The : 2015-04-05 14:07:09
9 / 497 April 06, 2015, 05:50:45 By : Revil-Nunor
Thread opened Thread closed  
paypal problems
By : richiesambora - April 02, 2015, 20:00:22
i couldnt subscribe with paypal. i was trying to get the 3month/ogrine deal, clicked paypal options,…...
The : 2015-04-02 20:00:22
2 / 251 April 02, 2015, 20:06:49 By : richiesambora
Thread opened Thread closed  
Unable to subscribe with a debit card
By : caleb9816 - April 01, 2015, 18:47:33
i keep getting the message ' Your payment could not be credited since no payment has been registered…...
The : 2015-04-01 18:47:33
1 / 231 April 01, 2015, 18:49:47 By : Revil-Nunor
Thread opened Thread closed  
Account Creation and Subscription
By : Ronolf - March 31, 2015, 02:34:29
Just curious how long it takes between account creation and the ability to actually subscribe to the…...
The : 2015-03-31 02:34:29
2 / 215 March 31, 2015, 03:50:33 By : Ronolf
Thread opened Thread closed  
subscription by sms problem AnkaTracker 
By : Atemik23 - March 13, 2015, 12:09:05
Hello! Today I've tried to get subscription via sms code. But... I don't know why, whenever im tryin…...
The : 2015-03-13 12:09:05
4 / 387 March 15, 2015, 00:01:44 By : [Nerodos]
Thread opened Thread closed  
For U.S. Customers - Subscription Option Alternative on Amazon.com
By : cookiegamer - February 01, 2015, 18:43:22
Many, many people are having difficulty subscribing their legitimate accounts right now. This prob…...
The : 2015-02-01 18:43:22
3 / 630 March 14, 2015, 20:43:59 By : sacreddonut
Thread opened Thread closed  
credit card issue AnkaTracker 
By : mmaster001 - March 13, 2015, 11:54:25
cant subscribe with credit card I cant pay for subscription using my credit card. It says suspended indefinitely. I already tried su…...
The : 2015-03-13 11:54:25
5 / 436 March 13, 2015, 16:58:17 By : mmaster001
Thread opened Thread closed  
Ogrince purchase verifying AnkaTracker 
By : Ausssieeee - March 12, 2015, 04:39:13
So this morning i purchased ogrines and i received an email saying for fraud purposes they have temp…...
The : 2015-03-12 04:39:13
2 / 350 March 12, 2015, 17:00:46 By : Lightning-Courier
Thread opened Thread closed  
Paypal multiple account payment
By : swordwielder - March 01, 2015, 20:39:33
Greetings, I am able to p2p my main account with paypal, but if I try to p2p another one of my ac…...
The : 2015-03-01 20:39:33
5 / 394 March 01, 2015, 23:44:07 By : Revil-Nunor
Thread opened Thread closed  
subscription to Russian AnkaTracker 
By : Alanlun - February 27, 2015, 15:47:48
lawlessness Activity on the Russian server dropped. And you know why? Because ankama change the policy for other…...
The : 2015-02-27 15:47:48
2 / 308 February 27, 2015, 18:41:45 By : Alanlun
Thread opened Thread closed  
Not letting me buy any thing with my credit card/PayPal AnkaTracker 
By : darkeyas - January 09, 2015, 14:30:04
i brought a decent amount of ogrines on the 5/01/15 and now its the 9/01/15 now when i try buying og…...
The : 2015-01-09 14:30:04
13 / 921 February 27, 2015, 06:06:32 By : Revil-Nunor
Thread opened Thread closed  
need help pluz AnkaTracker 
By : OMGlaserGUNpewPEWpew - February 23, 2015, 21:23:14
Hello, today i bought 1 week subscription with mobile payment(Turkcell Mobile) and message came to m…...
The : 2015-02-23 21:23:14
3 / 418 February 23, 2015, 21:31:09 By : [Nerodos]
moved  
moved : iPhone 4S Message app adding Area code ANSWER_TRAK 
By : Fibao - February 19, 2015, 22:05:25
Does anyone know how I can send a text message to 3111 and not to (311)1? It is adding it automatica…...
The : 2015-02-19 22:05:25
-- / --
Thread opened Thread closed  
404? AnkaTracker 
By : Witamin - February 05, 2015, 15:56:11
Cant subscirbe Why when i want to subscribe, after clickng on subscribe button, redirecting me to [url=http://w…...
The : 2015-02-05 15:56:11
5 / 389 February 17, 2015, 19:52:36 By : Revil-Nunor
Thread opened Thread closed  
SMS Subscription
By : Iamblack - February 11, 2015, 10:06:46
Why it doesn't let me buy by sms? When i try to pay it says Your transaction could not be processed…...
The : 2015-02-11 10:06:46
3 / 371 February 11, 2015, 18:36:24 By : Revil-Nunor
Thread opened Thread closed  
Can't Pay With Anything? Help
By : Swjarvisxxxx - January 18, 2015, 10:15:11
Ok first off i have been a long time player and was here throughout the credit card payment option g…...
The : 2015-01-18 10:15:11
23 / 1613 February 11, 2015, 08:23:56 By : helferlein
Thread opened Thread closed  
Ankama this is bloody insane!
By : Henry-S - January 31, 2015, 23:53:18
SORT YOUR STUPID WEBSITE AND PAYMENT SOFTWARE OUT Ankama, I am getting pretty pissed off with this whole situation you have created with your website and buying things. It is impossible to subscribe to your stupid ass game when you continually have fraud checks on every single payment method. You reject paypal which works on every commercial website I use it on but for Dofus subscription?? No can't use that. I then use my creditcard, it s...
The : 2015-01-31 23:53:18
11 / 1049 February 08, 2015, 23:14:36 By : Revil-Nunor
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