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Announcement
Thread opened Thread closed Pinned
Ukash Payments modified
By : [Izmar] - March 28, 2014, 18:41:59
The payment team is modifying our Ukash payment options. If you use this payment option and your PIN code becomes invalid, please send us a message on the new Ankama support website: Click here Thank you for reading!...
The : 2014-03-28 18:41:59
-- / -- March 28, 2014, 18:41:59 By : [Izmar]
Important threads
Thread opened Thread closed Pinned
Credit Card Payment Issues DEVTRACKER 
By : [satochan] - January 12, 2012, 11:59:29
Introduction Some of you have issues with Credit Card payments. These are due to a strengthening of our security measures. We are trying to solve the problems encountered on a case by case scenario via Ankama Support. However, it seems useful to give you some information by looking at specific examples. You will find below explanations of the problems you may encounter depending on you...
The : 2012-01-12 11:59:29
33 / 9433 September 23, 2014, 03:48:48 By : Revil-Nunor
Thread opened Thread closed Pinned
New Mobile Payment Providers Worldwide DEVTRACKER  * 1 2 3  4
By : Izmar - May 25, 2010, 11:29:04
3 mobile payment providers have been recently added in several countries. Here is the list:...
The : 2010-05-25 11:29:04
151 / 22744 September 16, 2014, 17:56:14 By : Revil-Nunor
Thread opened Thread closed Pinned
Rixty acceptance will be discontinued soon
By : admin - October 15, 2013, 17:12:33
Rixty vouchers will no longer be accepted on Ankama payment pages starting from October, the 21th 2013 at 0h00 (PDT). In order to rationalize our payment acceptance, we have decided to stop our partnership with Rixty. We encourage you to redeem your remaining codes as soon as possible. We are deeply sorry for the inconvenience and we encourage you to use other available payment methods. ...
The : 2013-10-15 17:12:33
1 / 510 October 15, 2013, 20:20:47 By : Revil-Nunor
Thread opened Thread closed Pinned
[Read-Me] Subscription Issues DEVTRACKER 
By : Kaoly - June 27, 2008, 11:48:48
Hey guys,I'm not sure if you are aware of this, but when you have a problem subscribing …...
The : 2008-06-27 11:48:48
2 / 10470 January 06, 2010, 20:04:02 By : Izmar
Thread opened Thread closed Pinned
[FAQ] Answers to Every P2P Question!
By : [MOD]Wish - December 24, 2008, 18:59:49
(Yes, even yours!) Most commonly asked questions/problems are in bold for quick reference. :) Posts that duplicate questions on this FAQ will be deleted without warning, so please read up! :) Subscription [*] I noticed debits from ANKAMAGAMES, ANKAMA EDITIONS, ANKAMAGAMES INT on my bank statements but I've never ordered anything. Why is this? My subscription gift [*] I picked the wrong subscription gi...
The : 2008-12-24 18:59:49
0 / 8905 December 24, 2008, 18:59:49 By : [MOD]Wish
Thread opened Thread closed Pinned
The Gift of Knowledge
By : Admin - August 01, 2008, 14:58:30
Don't know what you're losing out on by not becoming a Full member?Feeling a little overwhelme…...
The : 2008-08-01 14:58:30
0 / 6440 August 01, 2008, 14:58:30 By : Admin
Thread opened Thread closed Pinned
Information about subscriptions by Audio code
By : Admin - June 12, 2008, 15:23:13
...
The : 2008-06-12 15:23:13
0 / 8053 June 12, 2008, 15:23:13 By : Admin
Forum threads
Thread opened Thread closed  
Can't Pay With Anything? Help
By : Swjarvisxxxx - January 18, 2015, 10:15:11
Ok first off i have been a long time player and was here throughout the credit card payment option g…...
The : 2015-01-18 10:15:11
19 / 446 Yesterday - 22:12:55 By : Revil-Nunor
Thread opened Thread closed  
Subscription by sms code .
By : Theproo1 - December 28, 2014, 17:28:04
Lower the prices . Hi ! I would like to know why subscription by sms code is so expensive now , i remmeber it was 1 euro and something , but now its 2.85 ? It's too mutch and i want the old price back , please !! :) Thanks , waiting for ur response ....
The : 2014-12-28 17:28:04
11 / 466 Yesterday - 17:22:51 By : Revil-Nunor
Thread opened Thread closed  
Paypal issues ANSWER_TRAK 
By : Iemitsuvongola - January 21, 2015, 22:24:03
Tried to buy Ogrines with Paypal then it said, For security reasons, your Paypal payment c…...
The : 2015-01-21 22:24:03
1 / 131 January 21, 2015, 22:26:49 By : Revil-Nunor
Thread opened Thread closed  
Perhaps it is time to end the Dofus relationship.
By : Stealthydeath - January 21, 2015, 18:24:12
I have been a very very loyal player. I play with 3 accounts, and I have 4 and a half years of combi…...
The : 2015-01-21 18:24:12
1 / 150 January 21, 2015, 21:43:07 By : Mishna
Thread opened Thread closed  
Mobile subscribing problems
By : stalkeriss - January 17, 2015, 13:15:27
Lately i can't renev my sub with my mobile, may anyone know the problem? This is what it says for…...
The : 2015-01-17 13:15:27
7 / 194 January 19, 2015, 21:59:51 By : Revil-Nunor
Thread opened Thread closed  
Credit card Suspended Indefinitely
By : hazels-hot - January 10, 2015, 17:59:32
Unable to subscribe with a credit card for a month now Every time I try and check to see if I can use my credit card to subscribe my account again with a c…...
The : 2015-01-10 17:59:32
8 / 439 January 16, 2015, 18:31:22 By : Amanatsu
Thread opened Thread closed  
I've purchased 4 times p2p but never get my order back, already paid too... AnkaTracker 
By : Cdk27 - January 14, 2015, 12:40:22
Subscription First of all welcome, I'v purchased 4 times p2p from sms codes in Turkey, and paid for all of the…...
The : 2015-01-14 12:40:22
5 / 205 January 15, 2015, 22:25:51 By : [Nerodos]
Thread opened Thread closed  
Not letting me buy any thing with my credit card/PayPal AnkaTracker 
By : darkeyas - January 09, 2015, 14:30:04
i brought a decent amount of ogrines on the 5/01/15 and now its the 9/01/15 now when i try buying og…...
The : 2015-01-09 14:30:04
9 / 295 January 14, 2015, 17:28:03 By : Revil-Nunor
Thread opened Thread closed  
Allopass Audiocode Problem
By : hades-pl - January 13, 2015, 18:17:26
Subscription Problem Hello, today i use allopaas method to obtain 1 week subscription but don't work. After i put audioc…...
The : 2015-01-13 18:17:26
1 / 103 January 13, 2015, 18:19:32 By : Revil-Nunor
Thread opened Thread closed  
Pay by Debit or Credit Card Question AnkaTracker 
By : Benja-might - January 08, 2015, 14:43:50
Just a quick question... I tried to subscribe my account the other day, and the credit card/debit ca…...
The : 2015-01-08 14:43:50
13 / 483 January 13, 2015, 17:38:42 By : Revil-Nunor
Thread opened Thread closed  
Boku payment gone?
By : fore-shotz - January 06, 2015, 14:33:49
Hello everybody and thanks for reading this thread the main problem is that Boku payment gone and I …...
The : 2015-01-06 14:33:49
1 / 188 January 06, 2015, 17:33:52 By : Revil-Nunor
Thread opened Thread closed  
payment methode
By : yuriannn - January 02, 2015, 20:28:38
hi allI do not know if it belongs here but for me it is a problemwhy can we not pay by phone by call…...
The : 2015-01-02 20:28:38
3 / 207 January 02, 2015, 21:31:18 By : Revil-Nunor
Thread opened Thread closed  
Payment Methods of Doom
By : MoleMole - December 31, 2014, 17:42:08
Malfunctions I have attempted to purchase ogrines for two days now. The first day it would not accept debit card which was fine because I use paypal. I attempted to use paypal and it said wait 24 hours before making any more purchases, which was uncalled for since I did not make one purchase. Finally I attempted to try after about nearly 36 hours, the machine is now asking me for a new address, which I provide...
The : 2014-12-31 17:42:08
8 / 343 January 01, 2015, 20:46:18 By : Revil-Nunor
Thread opened Thread closed  
what can i do
By : ahmed1234567 - December 31, 2014, 12:52:49
why can't i do Subscription by my phone ? Hello guys , Before 3 mouth i payed 10 SR for one week Subscription Today if i wa…...
The : 2014-12-31 12:52:49
8 / 265 January 01, 2015, 11:41:19 By : ahmed1234567
Thread opened Thread closed  
Subscribing - why is this game backwards??
By : perfectblue22 - December 31, 2014, 16:35:29
Every single time you go to make a payment or subscribe on this game there is problems. How can your…...
The : 2014-12-31 16:35:29
1 / 168 December 31, 2014, 19:19:33 By : Revil-Nunor
Thread opened Thread closed  
okay, what is going on with ankama's payment methods?
By : TristaHurts - December 23, 2014, 05:12:13
Seriously now? I can't use ANY payment method other than some foreign unheard of one that adds an ex…...
The : 2014-12-23 05:12:13
8 / 455 December 31, 2014, 17:43:08 By : jectjashbashcash
Thread opened Thread closed  
Found an interesting payment fix (sorta)
By : Soakedboy - December 28, 2014, 23:09:09
Hey all, I noticed a lot of people are having issues with payment problems, as was I. Fun fact t…...
The : 2014-12-28 23:09:09
3 / 240 December 29, 2014, 01:50:49 By : Revil-Nunor
Thread opened Thread closed  
Can't use my credit card as payment?
By : MrFlamez - December 27, 2014, 20:58:00
Every month I pay for subscription using my credit card, but now I cant? Anyone know how to fix this…...
The : 2014-12-27 20:58:00
2 / 332 December 28, 2014, 20:04:29 By : MrFlamez
Thread opened Thread closed  
Can't subscribe
By : Mognomagna - December 24, 2014, 22:05:04
Well, I can't buy the subscription with Paypal and I have red from this forum that people have had m…...
The : 2014-12-24 22:05:04
8 / 279 December 24, 2014, 22:55:02 By : Mognomagna
Thread opened Thread closed  
Your payment could not be credited since no payment has been registered for this transaction ANSWER_TRAK 
By : MaroSamayo - May 13, 2014, 23:22:32
Your payment could not be credited since no payment has been registered for this transaction Yeah, happened to me twice. On accounts that has been active for more than 48 hours. I submitted a ticket, but it seems like there's only one guy working in customer service responding to as many tickets as it exists in this world. Paypal has been declined, credit cards are declined, any other inform...
The : 2014-05-13 23:22:32
17 / 7598 December 23, 2014, 07:45:03 By : 13OSS17
Thread opened Thread closed  
Mobile payment option
By : darkeyas - December 18, 2014, 23:36:35
No mobile payment option Its not giving me the option to buy Subscription by a mobile phone any idea why?...
The : 2014-12-18 23:36:35
8 / 303 December 20, 2014, 21:54:50 By : darkeyas
Thread opened Thread closed  
subscriptions problem AnkaTracker 
By : Nahalikos - December 12, 2014, 15:29:25
subscription problems I bought 1 week subscription two times with telephone but i didn't get my subscription on game why ?…...
The : 2014-12-12 15:29:25
9 / 416 December 18, 2014, 21:22:51 By : Ogrea
Thread opened Thread closed  
Credit card question ANSWER_TRAK 
By : iCaptainCookie - December 15, 2014, 19:43:45
Helloooo, I want to buy a starter pack and $5 worth of Origrines, I'm 17 and I do not own/have a cre…...
The : 2014-12-15 19:43:45
2 / 226 December 15, 2014, 20:00:38 By : iCaptainCookie
Thread opened Thread closed  
"Whoa, you've requested a lot of payments!"
By : nicejhe - December 10, 2014, 08:22:27
hello, I need your help, I cant complete my transaction on bokumobile, when I already put my mobile …...
The : 2014-12-10 08:22:27
1 / 293 December 10, 2014, 17:46:45 By : Revil-Nunor
Thread opened Thread closed  
Banned after buying 100,000 ogrines
By : Steven-Ryan-Minnick - December 09, 2014, 05:41:25
I bought 50,000 ogrines on both of my accounts. I received a message saying i was going to have to w…...
The : 2014-12-09 05:41:25
4 / 384 December 09, 2014, 08:00:35 By : AestheticAwesomeness
Thread opened Thread closed  
"Please match the requested format"
By : sebsproffesionaccount - December 06, 2014, 03:40:33
When I attempt to subscribe with my debit card, I get an error message for the card number saying P…...
The : 2014-12-06 03:40:33
5 / 355 December 09, 2014, 07:04:09 By : Revil-Nunor
Thread opened Thread closed  
Ankama doesn't accept Prepaid Debit Cards?
By : iCaptainCookie - December 06, 2014, 22:44:26
I've been trying to buy Origrines with my One Vanilla prepaid Visa debit card since i have $10 lef…...
The : 2014-12-06 22:44:26
4 / 245 December 07, 2014, 06:19:34 By : iCaptainCookie
Thread opened Thread closed  
This offer will be available for 48 hours
By : Emrexxbb12 - November 28, 2014, 15:18:44
Hi 3 days ago I want 9000 ogrines but I click create offer '' This offer will be available for 48 ho…...
The : 2014-11-28 15:18:44
1 / 285 November 28, 2014, 19:21:52 By : Revil-Nunor
Thread opened Thread closed  
Phone payment methods removed
By : syncromasterXXX - November 27, 2014, 20:55:23
I usually subscribe for a week using a phone payment method, but when I attempted to now, I saw that…...
The : 2014-11-27 20:55:23
6 / 313 November 28, 2014, 18:07:19 By : syncromasterXXX
Thread opened Thread closed  
1 week p2p not even lasting 1 week
By : sparkyryuwan - November 27, 2014, 08:42:00
So I was f2p around 2 days ago since my sub ended around November 25 when i logged in so i resubbed …...
The : 2014-11-27 08:42:00
1 / 256 November 27, 2014, 18:27:38 By : Revil-Nunor
Thread opened Thread closed  
You need DISCOVER CARD payment option AnkaTracker 
By : lionesser - August 08, 2008, 17:51:21
I think you need a discover card payment option because as a college kid that's what i got and i can…...
The : 2008-08-08 17:51:21
3 / 597 November 18, 2014, 10:53:26 By : [Izmar]
Thread opened Thread closed  
Should I subcrise Dofus?
By : staveman5 - November 14, 2014, 22:07:24
Hey, i really like the game but i don't sure if to subcrise because i didn't saw much people... The…...
The : 2014-11-14 22:07:24
3 / 289 November 15, 2014, 00:28:45 By : Revil-Nunor
Thread opened Thread closed  
Subscription purchase issues AnkaTracker 
By : RoastedBeef - November 11, 2014, 16:43:57
Hello all, I am having some issues when trying to purchase a 1-month subscription. I recently bou…...
The : 2014-11-11 16:43:57
3 / 248 November 11, 2014, 16:56:37 By : [Nerodos]
Thread opened Thread closed  
I can't seem to buy anything.
By : Edward-Bootyway - November 07, 2014, 11:40:22
-deleted-...
The : 2014-11-07 11:40:22
1 / 249 November 07, 2014, 17:33:58 By : Revil-Nunor
Thread opened Thread closed  
Purchase #177423931
By : FJFLICKZ - October 13, 2014, 01:22:00
So i bought a 1 month sub with starter pack yesterday night which for some reason didnt activate so …...
The : 2014-10-13 01:22:00
5 / 476 November 01, 2014, 12:35:52 By : luf-pie
Thread opened Thread closed  
Can get a subscription AnkaTracker 
By : CrimsonPisces - October 23, 2014, 21:16:42
For some reason I can't get a subscription of 1 month and keeps saying This item is not available for your community. Is there something I can do?...
The : 2014-10-23 21:16:42
1 / 236 October 23, 2014, 21:20:22 By : [Nerodos]
Thread opened Thread closed  
Payment Error. Please HELP!
By : Sprayway - October 16, 2014, 21:41:02
Premium rate services are unavailable on your account. Access 150 now Hi there, I'm trying to pay my boku where I enter my mobile number in and then i text back to confir…...
The : 2014-10-16 21:41:02
3 / 394 October 16, 2014, 23:44:15 By : Revil-Nunor
Thread opened Thread closed  
Amanka Support is a fake website? AnkaTracker 
By : ManaChristmas - September 29, 2014, 16:23:57
I tried to submit a ticket to Support. Link provided? It just refreshes the page. I eventually finally found a working link and submitted a ticket. It told me to verify it in my email. I open my email and see a message from Support. I click on the link provided to verify. Guess what? the freaking page doesn't exist. I log in Support and re-check. My ticket is not active, is not anywhere to be fou...
The : 2014-09-29 16:23:57
4 / 522 October 13, 2014, 20:00:43 By : monsterblood3
Thread opened Thread closed  
Deleted American Express Payment?
By : wafle - October 03, 2014, 00:59:05
Hell I am wondering if Ankama has removed the credit card option American Express? I usually pay for…...
The : 2014-10-03 00:59:05
5 / 348 October 03, 2014, 05:01:52 By : Revil-Nunor
Thread opened Thread closed  
REQUEST #1164993 Subscription
By : KarmaCuzzi - September 30, 2014, 19:01:43
Cannot use my Credit Card on all accounts.... I have contacted Ankama Support, supplied all my account names (8 in total), supplied proof of addre…...
The : 2014-09-30 19:01:43
6 / 450 October 01, 2014, 19:27:45 By : KarmaCuzzi
Thread opened Thread closed  
Zong mobile payment
By : skullsnerz - September 17, 2014, 17:20:05
What happened to the Zong mobile payment for South Africa? I don't own a credit card so I can't subs…...
The : 2014-09-17 17:20:05
3 / 349 September 30, 2014, 08:54:42 By : donmasa
Thread opened Thread closed  
"No payment is recorded" AnkaTracker 
By : ManaChristmas - September 29, 2014, 15:55:43
Seriously, I am literally about to break down and start crying. Why is this NOT WORKING AT ALL? Is this why I have not seen a SINGLE player in the last five days on Zato server?? FIX THIS! I can't buy ogrines, can't buy subs, can't buy anything at all. Seriously, come on. Don't give me that whole omg fraud crap... I play dozens of games and NONE of them has this bullcrap. You're not specia...
The : 2014-09-29 15:55:43
2 / 263 September 29, 2014, 17:49:12 By : Revil-Nunor
Thread opened Thread closed  
Problem with p2p .
By : seblet - September 17, 2014, 20:09:34
Yesterday I bought a p2p with real money, and today it is ending. HOW? He needed to be on the week. …...
The : 2014-09-17 20:09:34
2 / 279 September 17, 2014, 20:37:41 By : seblet
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