If you've found this page through a google search, you may have received a newsletter in your email account that looks something like this:
If it remains inactive, your account will disappear in one month's time, and with it, your characters, equipment, and gifts. Your account has been deemed inactive based on the following:
- You haven't logged in on the Ankama websites or in any Ankama game in the past 2 years
- You have never been subscribed
- You have never spent Ogrines or Euros in the Great Emporium and/or the Ankama Shop
Don't forget to log in within 30 days in order to keep your data, characters, and in-game earnings!
If you have a technical problem, contact Support as soon as possible!
If you, don't panic! This newsletter is official, and all you have to do to keep your account is to simply log into the game. If you still don't trust the newsletter, it's fine, but please do give logging into your account a go. You know where to go to do that safely.
And if you haven't received the newsletter but you think you should have because it has been a long time since you've logged in, except you don't remember the associated email account (or any other issue that may have arose to prevent you from playing in the past two years), and you don't want to lose your account, then we advise you to log in as well. And if you don't remember your password either, then Support will be able to help you out.
Please note that normally, this action should only apply to Ankama accounts that have never made a purchase (using cash or Ogrines from any source) or held any subscription for any Ankama game. If you believe you have received this message in error, please contact support right away!
If you're a faithful Twelvian and have logged in at any time in the past two years, then... please continue to do so, and enjoy the game!