First of all, on behalf of the support team, please accept our deepest apologies for the long delays in ticket responses you’ve had over the past months. We completely agree with you that the situation is unacceptable, and we are taking steps to try to improve the speed of responses. We have already hired several new English support agents and this week they have started working through the backlog.
Our goal is to provide you with timely, professional support. We apologize again for the delays and we thank the many players who have stayed with us so patiently in spite of these problems.
Thank you for reading this message, and here's to a better support future for the English community. =)
UPDATE: Some of you with tickets older than 2 weeks may soon receive an automated response asking if you are still in need of assistance.
This is the first step to sorting out the ticket backlog and will allow the team to see which tickets need to be priority. It's not an attempt to get rid of you or ignore you, so please respond to your ticket if you get this message and still need help. If not, you don't need to do anything.
Log Book Options
|Title||Replies / Views||Last action|
A little reminder about the respect due to voluntary moderators
By : [Nerodos] - January 03, 2014, 23:37:19
We have been confronted to many occurrences where players deny in-game moderators their authority when coming to warn or sanction said players for displaying behavior going against the rules of DOFUS. Whatever the situation, moderators are representative of Ankama's authority near players. And as such, players owe them respect when moderators talk to them, and any and all form of provocation, be ...
The : 2014-01-03 23:37:19
|0 / 549||January 03, 2014, 23:37:19 By : [Nerodos]|
Moderation consigns regarding in-game events organized by third-party websites
By : [Nerodos] - January 03, 2014, 18:28:39
Following a string of abuse noticed by in-game moderators, we have been forced to enforce new rules regarding the organization of in-game events by players contributing to third-party websites (most notably so web-radios). Here are the three main points that will now be watched and severely sanctioned: 1. Organizing unauthorized lotteries relying on a server's player generosity for constituting ...
The : 2014-01-03 18:28:39
|0 / 282||January 03, 2014, 18:28:39 By : [Nerodos]|
|0 / 1927||December 27, 2013, 19:43:37 By : [Nerodos]|
By : [MOD]Tsoariveth - May 20, 2009, 03:34:41
All players must read before posting Hello everyone. To make the forum a pleasant place to be, please read these rules and follow them. Thanks! :) [*]This forum is not the official Dofus technical support. Technical support is available from Support.[*]Game staff cannot publicly discuss why we sanctioned particular players. Posts discussing your sanctions or the sanctions of other players will be deleted.[*]Stay on topic. Off-top...
The : 2009-05-20 03:34:41
|0 / 9836||May 20, 2009, 03:34:41 By : [Tsoariveth]|
|3 / 14226||July 31, 2008, 17:05:52 By : Kaoly|
|0 / 11785||April 04, 2007, 19:31:27 By : Kaoly|
Notes for Update 2.19
By : [Izmar] - April 14, 2014, 17:00:00
Enutrof Divine Dimension:[*]The Enutrof Divine Dimension (Enurado) is now available in-game. To find its entrance portal, one need to first go to the Errant Tower at [-22,-24]. This Dimension contains 3 main areas, 3 dungeons (levels 100, 150, and 200), quests, new families of monsters and sets. [*]Combat modifiers are applied to the whole Dimension. They are changed each time the dimensional port...
The : 2014-04-14 17:00:00
|5 / 2882||May 20, 2014, 16:15:52 By : [Nerodos]|
Notes for Version 2.17
By : [Nerodos] - December 10, 2013, 08:00:00
Emerald Dofus quest: A new quest allows the player to obtain the Emerald Dofus: Nowa gave you his Dofawa? You followed the instructions of Ronald the Wise Lenald? You've combed the Evil Forest looking for Dark Vlad? Now it's time to get down to business... and to seek out the Emerald Dofus! Ronald will sent you to meet Meriana, a powerful magician. It is there, at the end of the swamps, th...
The : 2013-12-10 08:00:00
|6 / 3197||January 14, 2014, 18:24:18 By : [Izmar]|
Notes for Version 2.16
By : [Izmar] - October 22, 2013, 10:00:00
Merkator’s Domain: A new zone is available for characters who are level 190 and up. This area includes:[*]1 New dungeon and dungeon boss [*]1 new monster family [*]10 new Achievements [*]7 new quests [*]1 new emote [*]3 new sets and 2 new independent items [*]New resource collection sites Alliances and guilds: [*]A devblog article dedicated to the changes brought to the Alliance system is availab...
The : 2013-10-22 10:00:00
|2 / 2488||October 29, 2013, 10:33:09 By : [Izmar]|
Notes for Version 2.15
By : [Izmar] - September 23, 2013, 17:00:01
Krismahlo IslandA small new island of mysteries is available in this update with content for characters who are approximately level 90 to 110. The island has the following features: [*]A new family of monsters [*]A new level 100 dungeon [*]Resources for miners and fisherman [*]Two new emotes [*]New Achievements [*]Two new sets that can be crafted Wabbit Islands VillageA new conquest village (The...
The : 2013-09-23 17:00:01
|0 / 875||September 23, 2013, 17:00:01 By : [Izmar]|
Schedule Adjustment for October Content Release
By : [Izmar] - September 11, 2013, 11:36:44
In the schedule of updates for 2013, we originally announced that our October update would include the release of Achievements for the Kolossium. However, after months of internal trials and research, we have finally found the technical solutions that will allow us to move forward on the project of developing an inter-server Kolossium (which, in theory, will allow players to engage in Kolossium...
The : 2013-09-11 11:36:44
|0 / 1736||September 11, 2013, 11:36:44 By : [Izmar]|
Notes for Version 2.14
By : [Izmar] - August 23, 2013, 16:00:01
The Wabbit Islands The Wabbit Islands have been improved, their content is now aimed at characters level 40 to 80. A devblog article on this topic is available here: http://www.dofus.com/en/devblog/posts/2-14-improvements-wabbit-island New quests, monsters, achievements, items, emotes, and sets have been added to Wabbit Island The level and experience rewards of the Wabbit Islands monsters has bee...
The : 2013-08-23 16:00:01
|1 / 1373||August 26, 2013, 21:52:45 By : [Izmar]|
Notes for Version 2.13
By : [Izmar] - July 22, 2013, 14:30:01
Vulkania: [*]The Vulkania extension will be available a few weeks after the release of version 2.13. [*]Several new achievements are available on the Vulkania Archipelago. [*]The characteristics of Raw Sauroshells and their spells’ effects have been modified. [*]Recipes of the Vulkanian set, the Saurosheller set and of the Grozilla set have been modified. [*]New sets and a weapon can be crafted fr...
The : 2013-07-22 14:30:01
|0 / 556||July 22, 2013, 14:30:00 By : [Izmar]|
Notes for Version 2.11
By : Izmar - April 19, 2013, 20:57:45
Frigost 3:The new extension Frigost 3 is available! It contains, among other things: 5 new dungeons and 5 new zones. 5 new families of monsters (more than 25 monsters). More than 50 new Achievements. More than 15 new high-level sets (more than 70 items in total). Over 70 new quests. 1 new Dofus: The Ice Dofus (the obtaining of which is based on skill and merit, not luck). Status management:A ...
The : 2013-04-19 20:57:45
|1 / 3110||June 05, 2013, 10:17:23 By : [Izmar]|
Notes for Version 2.12
By : [Izmar] - May 21, 2013, 10:00:00
The 2.12 update has been deployed Tuesday 21st, here is the list of modifications : It is now possible to fight the Count Harebourg plus one of his henchman of your choice. Winning these fights unlocks specifics achievements. The following ressources are now required in a lesser amount in the recipe of Frigost 3 items : Thermite Carapace, Thermite leg, Revish Mustache, Revish Stape, Putchup Brain,...
The : 2013-05-21 10:00:00
|0 / 1704||May 21, 2013, 11:41:49 By : [Izmar]|
Adobe Air Update 3.6: Mac Problems [Corrected]
By : Izmar - February 18, 2013, 11:06:47
After the release of the Adobe Air 3.6 update deployed by Adobe this weekend, Mac users who have installed this update are encountering problems using the DOFUS client. At the moment, we do not know the cause of this problem. To quickly resolve this problem, Mac users must uninstall Air 3.6 and reinstall Air 3.5. To uninstall Air 3.6, go to your Applications folder, the Utilites and run t...
The : 2013-02-18 11:06:47
|1 / 2270||April 26, 2013, 16:09:49 By : [Izmar]|
Compensation for Almanax and Daily Quest Malfunction - March 30 to April 2, 2013
By : Izmar - April 03, 2013, 17:57:34
As many of you noticed, there was a malfunction starting at 12:01 AM March 30, 2013 that prevented a ...
The : 2013-04-03 17:57:34
|0 / 1344||April 03, 2013, 17:57:34 By : Izmar|
[Changelog] Version 2.9.0 - December 11, 2012
By : Izmar - December 11, 2012, 12:09:08
Enormous props to our volunteer translators for their invaluable assistance with this changelog! Achievements A new achievement system allows players to unlock cosmetic rewards, gain resources, kamas or experience by challenging players to (re)discover the majority of the content in game and by offering new goals. More than 800 differents achievements are already present in game. A Devblog...
The : 2012-12-11 12:09:08
|2 / 4663||March 07, 2013, 11:08:13 By : Izmar|
|1 / 2602||March 05, 2013, 11:17:35 By : Izmar|
Problems sending Ankama emails
By : Mark-E - December 26, 2012, 16:24:44
As you may have noticed, our server supporting the sending of email is currently experiencing disturbances and hardly manage to deliver such important messages as: - Emails for a new password - Ankama Shield security codes - Answers to support tickets with connection or payment information - Payment confirmations and order tracking We are aware of the problem and all our team is curre...
The : 2012-12-26 16:24:44
|0 / 909||December 26, 2012, 16:24:44 By : Mark-E|
Abandoned Houses and Paddocks up for sale on November 13, 2012
By : Izmar - November 09, 2012, 10:13:03
On November 13, 2012 during the weekly maintenance, all currently abandoned houses and paddoc ...
The : 2012-11-09 10:13:03
|0 / 1971||November 09, 2012, 10:13:03 By : Izmar|
[Changelog] Version 2.8.0 - September 18, 2012
By : Izmar - September 18, 2012, 10:24:30
Almanax Almanax is a new major functionality that: [*]Brings new background to the game on a regular basis.[*]Offers a rewarding daily quest every day of the year (kamas, XP and items from a dedicated NPC shop), aimed at characters of all levels.[*]Temporarily raises the interest in certain areas or content functionality of the game, thanks to daily bonuses ( on XP, drops, gathering, crafting,...
The : 2012-09-18 10:24:30
|1 / 4343||September 27, 2012, 18:07:14 By : Izmar|
|0 / 2606||July 18, 2012, 15:32:02 By : Izmar|
|0 / 2427||July 18, 2012, 12:09:22 By : Izmar|
|0 / 2930||July 17, 2012, 11:11:07 By : Izmar|
[Changelog] Version 2.7.0 - June 26, 2012
By : Izmar - June 26, 2012, 18:36:18
Adaptable Dungeon Difficulty System : A new system of adaptable difficulty is added to all the dungeons in the game (with the exception of the Lord Crow Dungeon). It allows doing dungeons with groups of 4 to 8 characters. The difficulty of the dungeons adapts to the size of the group of characters. All dungeons now use the model of 4 rooms and 1 special boss room in order to reduce the length...
The : 2012-06-26 18:36:18
|0 / 6071||June 26, 2012, 18:36:18 By : Izmar|
|0 / 3909||May 03, 2012, 17:26:00 By : Izmar|
Abandoned Houses and Paddocks up for sale on May 2, 2012
By : Izmar - April 25, 2012, 10:29:25
On May 2, 2012 during the weekly maintenance, all currently abandoned houses and paddocks will be put up for sale for their default price. As a reminder: A house becomes abandoned after the owner does not connect to the server for over three months. A paddock becomes abandoned if it is not used by any members of the guild that owns it for more than three months. When an abandoned ...
The : 2012-04-25 10:29:25
|0 / 2024||April 25, 2012, 10:29:25 By : Izmar|
|0 / 1511||April 19, 2012, 15:41:53 By : Izmar|
|0 / 1518||April 16, 2012, 18:17:35 By : Izmar|
Game Modifications - April 12, 2012
By : Izmar - April 12, 2012, 18:55:14
The client patch 2.6.3 is being deployed. It will automatically be downloaded and installed when restarting the client. Here is the list of changes: [*]The settings for locking fights and opening spectator mode are no longer saved between combats (in order to not penalise players who regularly switch between group fights and solo fights). [*]Requesting an exchange with a character who ...
The : 2012-04-12 18:55:14
|0 / 1020||April 12, 2012, 18:55:14 By : Izmar|
Game Modifications - April 11, 2012
By : Izmar - April 11, 2012, 09:38:27
An exceptional maintenance will take place on April 11, 2012 between 09:00 AM and 10:00 AM (UTC+2). Here is the list of changes: [*]Fuji Snowfoux: the experience given by the monster has been increased. Old soul stones obtained before the 2.6.0 update, which contain Tengu Snowfoux and Fuji Snowfoux (instead of Tengu Snowfoux and Foster Fuji Snowfoux in version 2.6), should thus give exp...
The : 2012-04-11 09:38:27
|0 / 1239||April 11, 2012, 09:38:27 By : Izmar|
|0 / 1393||April 10, 2012, 14:07:25 By : Izmar|
[Changelog] Version 2.6.0 - April 3, 2012
By : Izmar - April 03, 2012, 09:26:04
You can watch a video overview of the version 2.6 changes here. XP Bonus for Secondary Characters A new XP bonus system for secondary characters (those on the same account and the same server as one or more other characters of higher levels) is available to expedite the progression of characters. The value of the XP bonus depends on the number of characters on the account (and on the same ...
The : 2012-04-03 09:26:04
|0 / 8903||April 03, 2012, 09:26:04 By : Izmar|
|0 / 2049||March 21, 2012, 09:57:10 By : Izmar|
|0 / 2420||February 13, 2012, 18:15:51 By : Izmar|
[Changelog] 2.5.0 - December 5, 2011
By : Izmar - December 05, 2011, 22:45:55
Kwismas Island: [*]New quests, rewards, and new monsters are added to the content of Kwismas Island. A new gift system allows gift-wrapping items to offer them to other players. Maps and areas: [*]All maps of the Astrub area (interior and exterior) have been redone.[*]The interiors of the Koalak area have been reworked.[*]The Amakna Cemetary area has been redone. Modification of t...
The : 2011-12-05 22:45:55
|6 / 10983||January 10, 2012, 10:56:19 By : Izmar|
|0 / 1601||December 01, 2011, 18:25:49 By : Izmar|
|0 / 1987||November 15, 2011, 10:37:15 By : Izmar|
Game Modifications - November 8, 2011
By : Izmar - November 07, 2011, 20:12:25
Here is the list of changes for this patch: [*]The ratings of all characters are reset (while maximum ratings are kept) to correct problems with ratings no longer changing and not corresponding to the power of certain characters. Other rating resets might happen if we deem necessary.[*]The rate of rating changes is corrected: the ratings continue to evolve gradually even after participating in ...
The : 2011-11-07 20:12:25
|1 / 2093||November 08, 2011, 10:27:20 By : Izmar|
Game Modifications - November 2, 2011 - Version 2.4.6
By : Izmar - November 03, 2011, 17:44:41
Version 2.4.6 of the DOFUS client has been released. This patch offers the following updates: ...
The : 2011-11-03 17:44:41
|0 / 1798||November 03, 2011, 17:44:41 By : Izmar|
Game Modifications - October 20, 2011
By : Izmar - October 20, 2011, 10:41:25
A new client patch (2.4.4) will be released on the morning of October 20, 2011. Here is the changelog for this patch: [*]Some players were unable to re-register for a Kolossium fight after a Kolossium fight. This problem has now been fixed.[*]Players who agreed to join a Kolossium fight while involved in other types of combat (fights against monster, challenges, etc) would sometimes be stuck on...
The : 2011-10-20 10:41:25
|0 / 2174||October 20, 2011, 10:41:25 By : Izmar|
|0 / 2040||October 11, 2011, 17:30:48 By : Izmar|
|2 / 3134||October 04, 2011, 18:42:19 By : Izmar|
|1 / 7465||September 29, 2011, 14:10:15 By : Izmar|
Update: Compensation for the Intrusion of July 29, 2011
By : Izmar - September 23, 2011, 16:07:40
Hello everyone, We are finally coming to the end of the issues caused by the intrusion of July. T ...
The : 2011-09-23 16:07:40
|0 / 2283||September 23, 2011, 16:07:40 By : Izmar|
|0 / 3670||August 29, 2011, 17:29:52 By : Izmar|
Goultarminator: Tournament server is now open
By : Izmar - July 26, 2011, 17:58:38
Access to the Tournaments server is now available for all Goultarminator participants (mains and substitutes). It can be accessed from the normal DOFUS client, and should appear in your list of servers. To access the Tournament maps, you must go to the Goultard Zaap in the Treechnid Forest. Please note: [*]Spell points have been incorrectly attributed to characters that were artifici...
The : 2011-07-26 17:58:38
|2 / 2763||August 24, 2011, 16:01:58 By : Izmar|
|0 / 2451||July 26, 2011, 18:24:26 By : Izmar|
|2 / 4529||July 26, 2011, 17:51:35 By : Izmar|